Troubleshoot Internet Browsing - NETGEAR Orbi Pro SXK50 User Manual

Orbi Pro WiFi 6 AX5400 Router Model SXR50 and Orbi Pro WiFi 6 AX5400 Satellite Model SXS50
The BASIC Home page displays.
6. Click the ADVANCED tab.
The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service
provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL
modem to recognize your new router by restarting your network. For more information,
see Sequence to restart your network on page 207.
If your router is still unable to obtain an IP address from the ISP, the problem might be
one of the following:
• Your Internet service provider (ISP) might require a login program. Ask your ISP
whether they require PPP over Ethernet (PPPoE) or some other type of login.
• If your ISP requires a login, the login name and password might be set incorrectly.
• Your ISP might check for your computer's host name. Assign the computer host
name of your ISP account as the account name on the Internet Setup page.
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks
for your computer's MAC address, do one of the following:
- Inform your ISP that you bought a new network device and ask them to use the
router's MAC address.
- Configure your router to clone your computer's MAC address.

Troubleshoot Internet browsing

If your router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:
• The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access (see Unblock the traffic meter after the
traffic limit is reached on page 161). If your ISP sets a usage limit, they might charge
you for the overage.
• Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.
Troubleshooting 210 User Manual