Quantum Px720 User's Guide - Quantum px720 User Manual

Quantum PX720 User's Guide

Problem
A cable or
terminator is
disconnected from
the SCSI bulkhead.
A tape cartridge
(medium) is
reported not
present.
A move command
failed.
A flash memory
error is reported.
A maximum
temperature
exceeded warning
is displayed.
Common Problems and Solutions
Corrective Action
Reconnect the cable or terminator according to
the guidelines found in the cabling section in of
this guide.
This indicates that the gripper could not sense a
tape cartridge in a particular storage slot even
though the inventory reports that it is present.
Check to see if the designated cartridge is
present. If it is, make sure it is properly seated.
(For a tape drive, make sure the cartridge is
completely unloaded.) Then retry the
command.
If the error persists, contact an authorized
Quantum field service engineer.
Check the source and destination slots. The
source slot should hold the cartridge to be
moved; the destination slot should be empty.
Make sure the gripper is empty and all
actuators are free of obstruction.
Also, make sure the library is on-line and the
Stop button is displayed. If using the remote
management pages, the library must be off-line.
Retry the command.
Contact an authorized Quantum field service
engineer.
Turn off the library and allow it to cool down.
Lower the room temperature, if possible, and
increase ventilation around the library.
(If the operating temperature is too high, the
library will automatically shut down until the
temperature drops.)
Chapter 4 Troubleshooting
189