12. Troubleshooting
Item
Condition
No.
6
Part of deleted char-
acters remains on
the screen.
7
Digits of the input/
display area and
available number of
characters are differ-
ent.
8
Some characters
cannot be registered
or displayed.
9
The IT Series Agent
cannot register or
display the space
character.
10 Input data is cleared
when a registration
error occurs.
11 Entered data is
cleared when a regis-
tration error occurs
12 When clicking [Apply]
or [Log-out], the page
is not refreshed,
however "Cannot
open page." is dis-
played
13 When refreshing the
browser display,
although you have
not logged out,
"Administrator is
logged in" is dis-
played.
220
Possible Cause
Operations may be different
for some browsers.
For some browsers, the input
area can be scrolled. If not, it
does not affect the actual reg-
istration.
Some OS cannot register or
display certain characters.
Space entered at the end of a
word may become invalid.
For some browsers, items dis-
played with "*" such as pass-
word may be cleared.
Depending on the browser,
items displayed with "*"
including passwords may be
cleared.
Depending on the browser
settings, it may be displayed.
Depending on the browser
settings, it may be displayed.
Confidential – for internal use only, do not distribute
Field Service Ver. 2.5 Jul. 2006
Action to be Taken
Update the display or reload it in the
browser.
–
–
–
–
–
If using Internet Explorer, click [Tools] -
[Internet Options] - [General], and set
"Temporary Internet Files" to [Confirm
Pages].
If using Internet Explorer, click [Tools] -
[Internet Options] - [General], and set
"Temporary Internet Files" to [Confirm
Pages].