Main Messages And Their Remedies - Konica Minolta bizhub 361 User Manual

Troubleshooting
4.4

Main messages and their remedies

Message
Originals left on original glass.
Paper of matching size is not availa-
ble.
Select the paper size.
Load paper into the bypass tray.
The original size cannot be detect-
ed.
Select the paper size.
The image will not fit on selected pa-
per.
Change the direction of the original.
Cannot be set with XXX.
The output tray has reached its ca-
pacity.
Remove all paper from the tray indi-
cated by →.
Enter User Name and password,
and then touch [Login] or press the
[Access] key.
Enter Account Name and password,
and then touch [Login] or press the
[Access] key.
Your account has reached its maxi-
mum allowance.
The part indicated by → is open.
Ensure that it is properly closed.
Set the toner cartridge and close all
doors.
Replenish paper.
No more staples.
Replace the staple cartridge, or can-
cel stapling.
Misfeed detected.
Reinsert the following # of originals.
An internal error occurred.
Turn the main switch OFF and ON. If
the trouble code appears again,
contact your Service Rep.
Malfunction detected.
Please call your Service Rep.
Now Downloading Program Data
from Firmware server.
501/421/361
Cause
The original was left on the original
glass.
Paper of a suitable size is not loaded
in a paper tray.
Paper of a suitable size is not loaded
in the bypass tray.
1: The original is not positioned cor-
rectly.
2: An original with a non-standard
size or with a size too small to be de-
tected is loaded.
The image does not fit in the paper.
Functions that cannot be used to-
gether are selected.
Since the maximum amount of cop-
ies for the indicated finisher output
tray has been exceeded, the machine
is unable to make copies.
User authentication settings have
been specified. Copies cannot be
made unless a user name and its cor-
rect password are entered.
Account track settings have been
specified. Copies cannot be made
unless an account name and its cor-
rect password are entered.
The limit on the number of pages that
can be printed has been reached.
Since a machine door or cover is
open or an option is not installed cor-
rectly, the machine is unable to make
copies.
The toner cartridge is not installed
correctly.
The indicated tray has run out of pa-
per.
The staples have run out.
Since a paper misfeed occurred, the
machine is unable to make copies.
After clearing a paper misfeed, it is
necessary to reload certain pages of
the original that have already been
fed through the ADF.
The machine malfunctioned and is
unable to make copies.
The machine malfunctioned and is
unable to make copies.
1: CS Remote Care was activated by
the service representative.
2: Internet ISW is being downloaded.
Remedy
Remove the original from the original
glass.
Either select paper of a different size
or load paper of a suitable size.
Load paper of the appropriate size
into the bypass tray.
1: Position the original correctly.
2: Select the correct paper size.
Load the original turned 90 degrees.
Make copies using only one of the
functions.
Remove all paper from the indicated
tray.
Type in your user name and pass-
word. (See p. 1-32.)
Type in your user name and pass-
word. (See p. 1-35.)
Contact the administrator of the ma-
chine.
Make sure that all doors and covers
are closed and that all options are in-
stalled correctly.
Reinstall the supplies or parts, or
contact your service representative.
Load paper into the indicated tray.
(See p. 1-43, p. 1-46, and p.
Replace the staple cartridge.
(See p. 8-6.)
Clear the paper misfeed. (See
Load the indicated original pages into
the ADF.
Clear the error by following the on-
screen instructions. If the error can-
not be cleared or released, contact
your service representative with the
error code displayed on the screen.
Inform your service representative of
the code displayed on the touch pan-
el.
Do not turn off the machine with the
sub power switch while this message
is displayed.
After turning off the machine with the
sub power switch, turn off the main
power switch, and then contact the
service representative.
4
1-51.)
p. 4-4.)
4-41