Main Messages And Their Remedies - Konica Minolta C652 User Manual

9.2 Troubleshooting table
Description of problem
Connecting the authentication
unit to the computer starts the
hardware uninstall wizard

Main messages and their remedies

If any message other than those listed below appears, perform the operation described in the message.
Message
Originals left on original glass.
Paper of matching size is not
available.
Select the paper size.
Place paper in Bypass Tray.
The original size cannot be de-
tected
Select the paper size.
The image will not fit in the se-
lected paper size.
Change the direction of the orig-
inal
Cannot be set with XXX.
The output tray has reached its
capacity.
Remove paper from the tray in-
dicated by
Enter the login user name and
password and then touch
[Login] or press the [Access]
key.
Enter Account Name and pass-
word, and then touch [Login] or
press the [Access] key.
Your account has reached its
maximum allowance.
The part indicated by
open.
Ensure that it is properly closed.
Check covers.
Install the Imaging Unit and
close all doors
bizhub C652/C552
Check points
Is the USB port to which the au-
thentication unit is connected the
same as the one used when in-
stalling the driver?
Cause
The original has been left on the
original glass.
Paper of a suitable size is not
loaded in a paper tray.
Paper of a suitable size is not
loaded in the bypass tray.
(1) The original is not positioned
correctly.
(2) An original with a nonstandard
size or with a size too small to be
detected is loaded.
The image does not fit in the pa-
per.
Functions that cannot be used
together are selected.
Since the maximum amount of
copies for the indicated finisher
output tray has been exceeded,
. the machine is unable to make
copies.
User authentication settings
have been configured. Copies
cannot be made unless a user
name and correct password are
entered.
Account track settings have
been configured. Copies cannot
be made unless an account
name and correct password are
entered.
The limit on the number of pages
that can be printed has been
reached.
is Since a machine door or cover is
open or an option is not installed
correctly, the machine is unable
to make copies.
The exit cover of the finisher is
open.
The indicated Imaging Unit is not
installed correctly.
Remedy
If you connect the authentication
unit to a different USB port from
the one used when installing the
driver, the hardware uninstall
wizard may start. Use the same
USB port as the one used when
installing the driver.
Remedy
Remove the original from the
original glass.
Either select paper of a different
size or load paper of a suitable
size.
Load paper of the appropriate
size into the bypass tray.
(1) Position the original correctly.
(2) Select the correct paper size.
Turn the original 90° and load it.
Make copies using only one of
the functions.
Remove all paper from the indi-
cated tray.
Enter the correct user name and
password. (p. 4-9)
Enter the correct account name
and password. (p. 4-9)
Contact the administrator of the
machine.
Make sure that all doors and
covers of this machine and op-
tions are closed securely.
Securely close the exit cover of
the finisher.
Reinstall each consumable and
replaceable part. Or contact your
service representative.
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