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Siemens HiPath 8000 optiPoint 410 User Manual

V7.0 economy/economy plus/standard.
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User Manual
HiPath 8000
optiPoint 410/420 S V7.0
economy/economy plus/standard
www.siemens.com/enterprise

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   Summary of Contents for Siemens HiPath 8000 optiPoint 410

  • Page 1 User Manual HiPath 8000 optiPoint 410/420 S V7.0 economy/economy plus/standard www.siemens.com/enterprise...
  • Page 2: Safety Precautions

    Safety Precautions Safety Precautions For Your Safety The IP telephone optiPoint 410/420 economy/economy plus/ standard S V7 .0 complies with the European standard EN 60 950, which deals with the safety of information technology appliances including elec- tronic office equipment. This device has been designed with safety in mind, thus protecting both individuals and objects.
  • Page 3: Important Notes

    An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners. Labels The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.
  • Page 4: Table Of Contents

    Contents Contents Safety Precautions......2 For Your Safety ..........2 Protection of the Telephone .
  • Page 5 Contents Operating the Telephone with the Display ..22 Standard Telephone Functions ....... 22 Secure voice transmission.
  • Page 6 Contents Consulting with a Second Party....... 47 Introducing Consultation ....... . . 47 Canceling Consultation Hold .
  • Page 7 Contents HiPath 8000 Functions......71 Toggle Key..........71 Using Call Forwarding .
  • Page 8 Contents Customizing the Telephone ....91 Accessing the Setup Menu ........91 Settings .
  • Page 9 Contents Local Functions......... . . 114 Abbreviated Dialing .
  • Page 10 Contents Making Calls ..........149 Off-Hook Dialing .
  • Page 11 Contents Web Interface....... 207 General Information ........207 Preparatory Steps .
  • Page 12: General Information

    General Information General Information About These Operating Instructions These operating instructions will help you get to know the optiPoint 410/ 420 economy/economy plus/standard S V7 .0 and to use its functions. The instructions contain important information for safe and proper operation of the optiPoint 410/420 economy/economy plus/standard S V7 .0.
  • Page 13: Echo Effect

    Service The Siemens service department can only help you with encoun- tered problems or defects on the unit itself. Should you have any questions regarding the operation, your spe- cialist retailer or network administrator will gladly help you with the right answers.
  • Page 14: Symbols In The Manual

    General Information Step by Step Symbols in the Manual You will find a graphic representation of the Telephone menu operating steps in logical sequence in the left col- umn. Below is an explanation of the symbols: Lift the handset (off-hook). Replace the handset.
  • Page 15: Introduction

    This manual describes how to use the optiPoint 410/420 economy/ economy plus/standard S V7 .0 when it is connected to HiPath 8000 from Siemens. Some of the features described in this manual are only available be- cause they are provided by HiPath 8000. If you are not using the optiPoint 410/420 economy/economy plus/standard S V7 .0 in a...
  • Page 16: Secure Voice Transmission

    Introduction Secure Voice Transmission You can set up a secure connection with optiPoint 410/420 advance S V7 .0 phones if the receiving phone also has the capability. The voice transmis- sion is encrypted; it is decrypted in the receiving party’s telephone. Even the signaling for call setup and the exchange of encryption information oc- cur over a secure connection.
  • Page 17: Layout Of Optipoint 410/420 Economy/economy Plus/standard

    Introduction Layout of optiPoint 410/420 economy/economy plus/standard Here optiPoint 420 standard Loudspeaker for Illuminated graphics – Key fields open listening display,, 2 lines of 24 Programmable characters each Handset function keys – Key fields Programmable func- tion keys Dialing keypad Microphone for speakerphone Dialog keys for scrolling through functions...
  • Page 18: Display And Dialog Keys

    Introduction Display and Dialog Keys The optiPoint 410/420 economy/economy plus/standard S V7 .0 features a four-line display. In normal mode the Idle menu appears on the display. Time and Date 14:15 26.09.04 Telephone Number Editable display 1228 Anlage > Shows telephone menu 14:15 26.09.04 Name;...
  • Page 19: Keypad

    Introduction Keypad The optiPoint 410/420 economy/economy plus/standard S V7 .0 keypad features digits, letters and some special characters. Depending on the se- lected input mode, you can key in letters and special characters by press- ing the relevant key as often as necessary until the required character ap- pears on the display.
  • Page 20: Programmable Keys

    Introduction Programmable Keys optiPoint 410/420 economy/economy plus/standard S V7 .0 is equipped with 12 function keys all of which are user-programmable on two levels (the "Stop/Escape" and "Shift" keys should be retained). Five of these keys are pre-assigned in the first level. With the optiPoint 420 advance S V7 .00 you also have the option of as- sig−ning a name to the key which will then be displayed automatically.
  • Page 21: Control Keys

    Introduction Control Keys The control keys are located to the left of the dialing keypad. De- pending on the operating mode you can modify the following settings: Mode Incoming call Reduce ring tone vol- Increase ring tone vol- Speakerphone Reduce loudspeaker Increase loudspeaker (not with economy/ volume on telephone...
  • Page 22: Operating The Telephone With The Display

    Operating the Telephone with the Display Operating the Telephone with the Display The optiPoint 410/420 economy/economy plus/standard S V7 .0 offers all functions on the display in dialog menus which are independent of status. With the three dialog keys you can scroll through the individual functions, select the function you require and activate it.
  • Page 23: Secure Voice Transmission

    Operating the Telephone with the Display Secure voice transmission Prerequisite: Technical personnel must activate the secure voice trans- mission function. If you call a station or are being called by a station via a secure connection, you will see a flashing lock symbol on the phone’s display. Upon request you will hear a short acoustic signal if the connection is unsecure (see page 111).
  • Page 24: Function Selection

    Operating the Telephone with the Display Step by Step Function Selection < > A function is selected with the keys and con- firmed with the key. The arrow icon (>) in the second line indicates that additional functions are available. In idle mode, there are no menu options available (no prompt).
  • Page 25: Answering A Call Without The Headset (speakerphone Mode)

    Operating the Telephone with the Display Step by Step Answering a Call Without the Headset (Speakerphone Mode) You can’t use this function with optiPoint 410/ 420 economy/economy plus The telephone rings. The caller is displayed on the screen. Confirm Answer call? >...
  • Page 26: Ending A Call

    Operating the Telephone with the Display Step by Step Ending a Call Press key. LED goes out. Loudspeaker Press Cancel/Rel. Cancel/Rel. > Select and confirm. Disconnect? > If the call has been terminated by the other party, the message "Cleared" appears in the display. Switching to Speakerphone Mode You can’t use this function with optiPoint 410/ 420 economy/economy plus...
  • Page 27: Switching To The Handset

    Operating the Telephone with the Display Step by Step Switching to the Handset You can’t use this function with optiPoint 410/ 420 economy/economy plus Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. Continue the call. Open Listening During the Call You can allow other people in the room to join the tele- phone conversation.
  • Page 28: Deflecting A Call

    Operating the Telephone with the Display Step by Step Deflecting a Call You can deflect an incoming call to another destination. > Select "Deflect call" and confirm. Deflect call? > Enter the destination number. Confirm your entry. Dial? > A message informing you that the call has been deflect- ed appears in the display.
  • Page 29: Refusing A Waiting Call

    Operating the Telephone with the Display Step by Step Refusing a Waiting Call On multiline telephones, incoming calls can only be refused via the prime line. You can refuse a waiting call. You hear the call waiting signal and the number of the waiting party is displayed.
  • Page 30: Transfer A Second Call

    Operating the Telephone with the Display Step by Step Transfer a second call You can transfer the second call to a third party. Prerequisite: You have answered the second call page 28). > Select and confirm. Transfer? > Enter the number of the third party to whom the se- cond call is to be transfered.
  • Page 31: Holding A Call

    Operating the Telephone with the Display Step by Step Holding a Call You can use this function to put a current call on "hold" to prevent the party at the other end of the line from hearing an internal consultation for instance. The "Hold"...
  • Page 32: Using The Line Keys

    Operating the Telephone with the Display Step by Step Using the Line Keys If you have a multiline telephone, you can use the line keys to place calls on manual "hold". Prerequisite: You are in the middle of a call. Press the key associated with the line that is in use.
  • Page 33: Transferring With Consultation

    Operating the Telephone with the Display Step by Step Transferring with Consultation Proceed as follows to announce the transfer before- hand. > Select and confirm (see also page 47). Consultation? > Enter the telephone number of the party to whom the call is to be transferred.
  • Page 34: Making Calls

    Operating the Telephone with the Display Step by Step Making Calls You can enter a phone number with the handset off- or on-hook. If you have activated the function Busy when di- aling (see page 110), you cannot be interrupt- ed by an incoming call.
  • Page 35: Dialing Before Line Seizure

    Operating the Telephone with the Display Step by Step Dialing Before Line Seizure Enter the phone number. Confirm your entry. Dial? > Press the Loudspeaker key. Loudspeaker The number is dialed and the connection is set up. If you are using a dial plan and have set Hot-Key- pad (see page 109), dialing takes place auto- matically as soon as the character string entered...
  • Page 36: Callback

    Operating the Telephone with the Display Step by Step Callback If the other party is busy , you can place a request for callback. Callback is a HiPath 8000 function and has to be programmed by service personnel. You are request- ed to confirm callback if "Busy"...
  • Page 37: Reachability

    Operating the Telephone with the Display Step by Step Reachability If you want to be reachable within the building or on the premises, you can temporarily forward all calls to your main telephone to a "guest telephone" specifically set up for this purpose. You can use all HiPath 8000 features set up for your main telephone and available for HotDesking on the guest telephone.
  • Page 38: De-registering From Another Telephone

    Operating the Telephone with the Display Step by Step De-registering from another telephone In case you forgot to de-register using the HotDesking key at the guest telephone, you can do so from your main telephone or any other telephone within the sys- tem.
  • Page 39: Call Log

    Operating the Telephone with the Display Step by Step Call Log The Call Log menu contains four lists for: • Missed calls • Dialed calls • Received calls • Forwarded calls The Call Log contains up to 20 of the last parties stored for the relevant list.
  • Page 40: Displaying The Call Log

    Operating the Telephone with the Display Step by Step Displaying the Call Log > Select and confirm. 02=Call Log? > Select list Confirm. 1=Missed calls? > > Select and confirm. 2=Dialled calls? > > Select and confirm. 3=Received calls? > >...
  • Page 41 Operating the Telephone with the Display Step by Step Call party Once you have selected the required party, you can pro- ceed as follows to make the call. > Select and confirm. 1=Dial? > > Confirm - the call is connected. Dial? >...
  • Page 42: Missed Calls" Key

    Operating the Telephone with the Display Step by Step "Missed calls" Key If the "Missed Calls" list contains new entries that have not yet been displayed, the LED for the "Missed calls" key blinks. While you are checking the list, the LED lights continuously.
  • Page 43: Call Forwarding

    Operating the Telephone with the Display Step by Step Call Forwarding The HiPath 8000 also provides switch-based call forwarding features. These features are de- scribed on page 72. However: • You should not use these phone-based call forwarding features together with the HiPath 8000 call forwarding features.
  • Page 44: Checking Forwarding Status

    Operating the Telephone with the Display Step by Step Checking Forwarding Status The three types of call forwarding can have the follow- ing states: • Not programmed • Not active • Active To check the current state, scroll to the Forward menu. You will find an overview of the options here from page 229.
  • Page 45: Programming Call Forwarding

    Operating the Telephone with the Display Step by Step Activate call forwarding > Select and confirm. "Not active" is displayed. 03=Forward? > Confirm (or select and confirm "2=On no reply" or 1=Unconditional? > "3=On busy"). > Select and confirm. Forwarding is "Active". 3=Switch on? >...
  • Page 46 Operating the Telephone with the Display Step by Step Changing the Forwarding Destination > Select and confirm. 03=Forward? > Confirm (or select and confirm "2=On no reply" or 1=Unconditional? > "3=On busy"). "Active" is displayed for example. Confirm 1=New/change target? >...
  • Page 47: Consulting With A Second Party

    Operating the Telephone with the Display Step by Step Consulting with a Second Party If you have a multiline telephone, you can also use the manual hold feature to place the call on the active line on hold while you perform other actions page 31.
  • Page 48: Canceling Consultation Hold

    Operating the Telephone with the Display Step by Step Canceling Consultation Hold If the other party does not pick up: Confirm to disconnect the active connection. Disconnect and return? > You are reconnected with the first party. If the other party picks up: Conduct your consultation.
  • Page 49: Conferencing

    Operating the Telephone with the Display Step by Step Conferencing You can’t use this function with optiPoint 410/ 420 economy/economy plus This feature is sometimes known as three-way calling. Prerequisite: You are conducting a consultation call page 47). Introducing the Conference Prerequisite: You are conducting a consultation call page 47).
  • Page 50 Operating the Telephone with the Display Step by Step End both calls by hanging up Prerequisite: "Allow Join in conference" was deactiva- ted by the service personnel. Replace the handset or press the loudspeaker key (in in speakerphone mode). The display shows "Cleared". You can start a new call.
  • Page 51: Recording A Call

    Operating the Telephone with the Display Step by Step Recording a Call You can record important calls to be able to supply evi- dence about the exact wording of an order (e.g. for banking transactions) This function can currently only be used with non- secure voice transmission, Prerequisite: The connection to ASC Call Recording (EVOip) was entered at your telephone by the service...
  • Page 52: Dialing Aids

    Operating the Telephone with the Display Step by Step Dialing Aids The optiPoint 410/420 economy/economy plus/stan- dard S V7 .0 provides you with a number of dialing aids and memory functions to facilitate you in making calls and administering numbers. Dialing with Selected Dialing Key You can assign frequently dialed numbers to function keys (...
  • Page 53: Using Auto Dial Timer

    Operating the Telephone with the Display Step by Step Using Auto Dial Timer Following expiry of a configurable delay interval, auto di- aling occurs after the last dialed digit is entered. This can happen in the following circumstances: • Dialing in idle mode •...
  • Page 54: Using Abbreviated Dialing

    Operating the Telephone with the Display Step by Step Using Abbreviated Dialing To simplify the dialing process, you can call twelve ab- breviated dial numbers. You can program a user number for each abbreviated dialing number page 113. Using Abbreviated Dialing to Make Calls Press the Abbreviated Dialing function key.
  • Page 55: Using Notebook Functions

    Operating the Telephone with the Display Step by Step Using Notebook Functions If the last number dialed was busy, or if the called party has not picked up, or if you wish to note down the num- ber of the remote user, then you can store the tele- phone number electronically and call it again at a suit- able time (max.
  • Page 56: Using Repdial Keys

    Operating the Telephone with the Display Step by Step Using Repdial Keys The Repertory Dialing function is similar to selected dialing. However, it can also incorporate dialing control functions at any point within the repertory dialing se- quence. The HiPath 8000 automatically detects wheth- er the digits represent an IP address, a number, or a URL.
  • Page 57: Voice Messages

    Operating the Telephone with the Display Step by Step Voice Messages The "Messages" menu displays the number of voice messages that have been recorded in the mailbox. Confirm. 09=Voice messages? > If any messages are present, the number of messages is shown at the top right of the display.
  • Page 58: Deactivating The Ringer

    Operating the Telephone with the Display Step by Step Deactivating the Ringer If you do not want to be disturbed by an incoming call ringing, you can deactivate the ringer. Prerequisite: A function key must be configured (see page 117). Press the Ringer off key.
  • Page 59: Using A Key To Activate/deactivate Do Not Disturb

    Operating the Telephone with the Display Step by Step Using a Key to Activate/Deactivate Do Not Disturb Prerequisite: A function key must be configured (see page 117). Press the Do Not Disturb key. Do Not Disturb The LED is on. This setting remains in effect as long as the LED is on.
  • Page 60: Using Group Features

    Operating the Telephone with the Display Using Group Features To help with handling certain types of calls, your telephone can be part of a pickup group, a hunt group, or both. Call Pickup Groups The administrator can combine several telephones to form a pickup group. If your telephone belongs to a pickup group, you can pick up calls for an- other group member.
  • Page 61: Answering A Pickup Group Call

    Operating the Telephone with the Display Step by Step Answering a Pickup Group Call • A call for a pickup group is displayed as follows: • Line 2: Caller • Line 3: Calling Target • Line 4: Option „Pickup Call“ . Confirm the query to pick up the call.
  • Page 62: Surviveability

    Operating the Telephone with the Display Surviveability If a HiPath 3000 fallback system was set up for your HiPath 8000,you will still be able to use your telephone and the functions of the outage system in case of e.g. a power outage. If your telephone has no connection to the HiPath 8000, it will automatical- ly connect to the HiPath 3000 fallback system.
  • Page 63: Multiline Telephone - Introduction

    Operating the Telephone with the Display Multiline Telephone – Introduction The following sections provide an overview of the concepts and features specific to your telephone if the administrator has configured it as a multi- line phone — a telephone that supports more than one line. Most features are common to single-line and multiline telephones, but some features function in a slightly different manner depending on the telephone type.
  • Page 64: Types Of Lines

    Operating the Telephone with the Display Types of Lines The following are the types of lines: Private line: A line that is only accessible to one telephone. • • Shared line: A line that is accessible to multiple telephones. • Direct Station line: A line with a direct connection to another telepho- The LED associated with the line key indicates the status of a call on the line regardless of whether the call is conducted on this particular multiline...
  • Page 65: Lines

    Operating the Telephone with the Display Lines Basically every line in a multiline telephone functions as an individual tele- phone (except lines on Direct Station Select key) so that all features on "single-line" telephones can be transferred to each individual line. As soon as a line is active, the relevant details are displayed.
  • Page 66: Using A Multiline Setup

    Operating the Telephone with the Display Step by Step Using a Multiline Setup Incoming Call (Ringer or Call Waiting Tone) The optiPoint 410/420 economy/economy plus/stan- dard S V7 .0 rings with the set ring tone page 126. If information about the calling party is transferred (name, number or both), it appears on the display.
  • Page 67: Existing Connection

    Operating the Telephone with the Display Step by Step Existing Connection The following options are available when you answer a call on a line (see page 66): • Use the line in the same way as a single-line tele- phone. •...
  • Page 68: Making Calls With Multiple Lines

    Operating the Telephone with the Display Step by Step Making Calls with Multiple Lines Accepting a second call on the same line While you are on a call, an incoming call is indicated by ringing or blinking on another line key. Press blinking line key 2.
  • Page 69: Advanced Cancel Key Function

    Operating the Telephone with the Display Step by Step Advanced Cancel Key Function For multiline telephones, the Cancel key function ap- plies to the relevant active connection. Generally when the Cancel key is pressed, the call be- ing conducted by the party is terminated. With the ex- ception of the situations described below, the relevant line then becomes free.
  • Page 70: Using The Direct Station Select Key

    Operating the Telephone with the Display Step by Step Using the Direct Station Select key Using a set up Direct Station Select key (DSS) you can call the target telephone directly or pick up a call for the target telephone. Direct Station Select –...
  • Page 71: Hipath 8000 Functions

    HiPath 8000 Functions Step by Step HiPath 8000 Functions The HiPath 8000 system supports a number of func- tions, which you can activate or deactivate via the tele- phone. With a multiline telephone each function relates to the prime line. The functions can also be invoked via optiPoint display module call control page 149 .
  • Page 72: Using Call Forwarding

    HiPath 8000 Functions Step by Step Using Call Forwarding This section describes the call forwarding functions supported by the HiPath 8000. These functions can be called up using the feature code. You can also assign a frequently used function to a programmable key or a se- lected repdial key.
  • Page 73: Call Forward On No Reply

    HiPath 8000 Functions Step by Step Call Forward on No Reply The HiPath 8000 function Call Forward - No Reply (CFNR) allows you to enter a feature code to forward calls to another number if the handset is not lifted after a certain number of rings (between 2 and 7).
  • Page 74 HiPath 8000 Functions Step by Step The HiPath 8000 rings the telephone to which you want to forward your calls. • If the party answers, you can notify the party that your calls are being forwarded. • If the forwarded-to party does not answer or is busy, repeat the activation procedure.
  • Page 75: Selectively Forwarding Calls

    HiPath 8000 Functions Step by Step Selectively Forwarding Calls The function Selective Call Forwarding allows you to generate a list of telephone numbers (screening list) that should be forwarded automatically. When a caller's number matches a number on the forwarding list, the call is forwarded to the re-direct number.
  • Page 76: Caller Id Suppression

    HiPath 8000 Functions Step by Step Caller ID Suppression The administrator stipulates whether or not your caller ID (name and phone number) is displayed on the called party’s telephone. If your data is not transferred, the call is initiated anonymously. However, you can override the configured settings for specific calls.
  • Page 77: Activating Caller Id Suppression Temporarily For Next Call

    HiPath 8000 Functions Step by Step Activating Caller ID Suppression Temporarily for Next Call If the administrator has permitted the transfer of your caller ID, you can override this setting for the next call as follows: Lift the handset. Enter the code, e.g. *68 (consult the administrator). Wait until you hear the confirmation tone.
  • Page 78: Creating A Screening List

    HiPath 8000 Functions Step by Step Creating a Screening List For Call Acceptance Selective call acceptance is only available for the prime line on multiline telephones. You can create a list of numbers, also known as a screening list, from which you want to accept incoming calls.
  • Page 79: For Rejecting Calls

    HiPath 8000 Functions Step by Step For Rejecting Calls On multiline telephones, call rejection is available for the prime line only. Comparably to selectively accepting calls, you can cre- ate a screening list for calls you want to accept incom- ing calls.
  • Page 80: Anonymous Calls

    HiPath 8000 Functions Step by Step Anonymous Calls Rejecting Anonymous Calls You can reject all calls from parties who have a privacy feature active (such as Caller ID blocking) that prevents the delivery of their calling number. When you do so, you receive no alerting for a rejected call.
  • Page 81: Using Speed Dialing

    HiPath 8000 Functions Step by Step Using Speed Dialing The speed dialing feature allows you to call up a central- ized list of frequently dialed telephone numbers. Single-Digit Speed Dialing This feature lets you easily place calls to frequently-di- aled numbers by dialing a 1-digit speed dialing code. Eight numbers can be placed in the list.
  • Page 82: Using Callback

    HiPath 8000 Functions Step by Step Using Callback Using the function "Callback" you can re-establish a con- nection with the last number dialed from your tele- phone. Use the call log and missed calls list to view a list of answered and unanswered incoming calls from external destinations.
  • Page 83: Functions In A Hunt Group

    HiPath 8000 Functions Step by Step Functions in a Hunt Group Make line busy This function prevents that calls in a hunt group are switched to this line. Make line "Busy" Lift the handset. Enter the access code, e.g. *96 (consult your administ- rator) to make the line "busy"...
  • Page 84: Mark A Line As The End Of A Hunt Group

    HiPath 8000 Functions Step by Step Mark a line as the End of a Hunt Group Switches this line as the end of a Hunt Group. If this line is reached, the system stops looking for a free line ac- cording to the sequence defined for the Hunt Group.
  • Page 85: Dls Mobility Funktion

    DLS Mobility Funktion Step by Step DLS Mobility Funktion Prerequisite: Your optiPoint 410/420 economy/econo- my plus/standard S V7 .0 was set up "mobility-enabled" by the service personnel. A DLS server is available in the LAN, and its address is stored in the telephone. Mobility Scenarios If you log on to your own or another "mobility-enabled"...
  • Page 86: Logging On At The Telephone

    DLS Mobility Funktion Step by Step Logging on and off at the Same Tele- phone Logging on at the Telephone No other mobility user is logged on. Logging on using the key One of the function keays was set up as logon key for the mobility function.
  • Page 87: Logging Off At The Telephone

    DLS Mobility Funktion Step by Step If the DLS server is not available in the LAN or an incorrect server address was stored in the tele- phone, your logon request is rejected with the message "DLS Server not available". Please con- tact your service personnel in this case.
  • Page 88: Logging On And Off At At Different Telephones

    DLS Mobility Funktion Step by Step Logging on and off at at Different Tele- phones If the user is not logged on at another telephone, the logon procedure is the same as described under "Log- ging on and off at the same telephone" page 86 If the user is already logged on to another telephone and "Logon with Forced Logoff"...
  • Page 89: Logon With Delayed Forced Logoff At The Remote Telephone

    DLS Mobility Funktion Step by Step The logoff is shown simultaneously at the remote tele- phone, and as soon as the logon procedure is success- fully completed, MOB is shown on the display of your telephone. Logon with Delayed Forced Logoff at the Re- mote Telephone If the remote telephone is busy and the service person- nel has set "Forced Logoff During Call"...
  • Page 90: Customizing The Telephone

    Customizing the Telephone Step by Step Customizing the Telephone This chapter describes the settings for the optiPoint 410/420 economy/economy plus/standard S V7 .0 - in- cluding the language used for menu guidance, date and time, dialing mode and audio settings for instance. Accessing the Setup Menu All settings are performed in the "Setup"...
  • Page 91: Settings

    Customizing the Telephone Step by Step Settings The Settings menu is dynamic, i.e. it only appears with specific information on the status of the telephone, such as: • Call forwarding active • User status set Prerequisite: You are in the "Setup" menu page 90.
  • Page 92: Language

    Customizing the Telephone Step by Step Language Use this menu option to define the language for opera- tor prompting. Prerequisite: You are in the "Configuration" menu page 91. > Select and confirm; the set language is displayed. 02=Language? > > Select language and confirm.
  • Page 93: Call Deflection

    Customizing the Telephone Step by Step Setting the Date and Time After the display format is selected, the date field ap- pears. > The field to be edited can be changed by using the Day:20 Month:09 Year:05?> < keys to scroll to the next or previous field. Enter the proper digits using the keypad.
  • Page 94: Call Forwarding

    Customizing the Telephone Step by Step Call Forwarding This function only affects phone-based call for- warding. The administrator controls call forward- ing from the HiPath 8000. You can use this option to define whether phone-based call forwarding can be configured or not. This option is only available if it has been activat- ed by the administrator.
  • Page 95: Call Waiting

    Customizing the Telephone Step by Step Call Waiting You can use this option to enable call waiting during an active call. This menu option is only available if it has been activated by the administrator. Prerequisite: You are in the "Configuration" menu page 91.
  • Page 96: Call Join

    Customizing the Telephone Step by Step Call Join You can use this menu option to activate or deactivate the feature for joining an active and a held call. This menu option is only available if it has been activated by the administrator. Prerequisite: You are in the "Configuration"...
  • Page 97: Dialing Mode

    Customizing the Telephone Step by Step Dialing Mode You can use this option to determine whether only a number or a number and a name can be entered when dialing a call destination. Prerequisite: You are in the "Configuration" menu page 91.
  • Page 98: Daylight Saving

    Customizing the Telephone Step by Step Daylight Saving You can use this function to stipulate that the clock on your telephone switches to summertime and winter- time automatically. Prerequisite: You are in the "Configuration" menu page 91. > Select and confirm. 14=Daylight Saving? >...
  • Page 99: Delay For Call Forward On No Reply

    Customizing the Telephone Step by Step Delay for Call Forward on No Reply This function only affects phone-based call for- warding. The administrator controls call forward- ing from the HiPath 8000. You can use this menu option to change the time after which an unanswered call is forwarded if Call Forwar- ding on No Reply (CFNR, page 43) is enabled.
  • Page 100: Hold Ringback Timer

    Customizing the Telephone Step by Step Hold Ringback Timer Use the option Hold Ringback Timer to change the time after which you are reminded that you still have a call on hold. The minimum value is 3, which provides ringback after 3 minutes.
  • Page 101: Do Not Disturb

    Customizing the Telephone Step by Step Do Not Disturb You can use this option to permit or prohibit the user from activating the Do Not Disturb feature. If Do Not Disturb is deactivated, the "04=Do Not Disturb" option is not available on the telephone. This menu option is only available if it has been activated by the administrator.
  • Page 102: Hold Ringback

    Customizing the Telephone Step by Step Hold Ringback You can use this option to activate and deactivate the Hold Ringback function, which reminds you that a call is still being held. Prerequisite: You are in the "Configuration" menu page 91. >...
  • Page 103: Auto Answer

    Customizing the Telephone Step by Step Auto Answer You can use this option to activate and deactivate auto- matic call answering for CTI applications. When you dial a number using the CTI application while "Auto Answer” is activated, the telephone automatically switches to handsfree mode.
  • Page 104: Beep On Auto Reconnect

    Customizing the Telephone Step by Step Confirm. The new setting is displayed. Switch on? > Beep on Auto Reconnect You can use this option to specify whether you will hear a beep when a call is automatically reconnected. Prerequisite: You are in the "Configuration" menu page 91.
  • Page 105: Display Module Call View

    Customizing the Telephone Step by Step > Select and confirm. 3=1 minute? > > Select and confirm. 4=2 minutes? > > Select and confirm. 5=5 minutes? > > Select and confirm. 6=10 minutes? > > Select and confirm. 7=15 minutes? >...
  • Page 106: Usb Keyboard Type

    Customizing the Telephone Step by Step USB Keyboard Type You can use this option to specify the language for an external USB keyboard. The following languages are available: 1=English 2=English US 3=German 4=Spanish 5=Italian 6=French Prerequisite: You are in the "Configuration" menu page 91.
  • Page 107: Line Settings

    Customizing the Telephone Step by Step Line Settings This option can only be selected if line keys have been configured (multiline). Prerequisite: You are in the "Configuration" menu page 91. > Select and confirm. The name of the first line is dis- 44=Line settings? >...
  • Page 108: Displaying Icons Instead Of Text

    Customizing the Telephone Step by Step > Select and confirm. 3=Show interline state? > Confirm. Status is shown when call information box is Switch on? > displayed. Confirm. Status is suppressed. Switch off? > The new setting is displayed. Displaying Icons Instead of Text If an icon is to be displayed on the optiPoint display mo- dule instead of message text such as "missed calls"...
  • Page 109: The New Setting Is Displayed

    Customizing the Telephone Step by Step Switching Call Park Pickup On and Off > Select and confirm. 47=Call Park Pickup? > Confirm. It is possible to pick up parked calls. Switch on? > Confirm. It is not possible to pick up parked calls. Switch off? >...
  • Page 110: Activating/deactivating Callback

    Customizing the Telephone Step by Step Activating/deactivating callback If the other party is busy, you can place a request for callback. Callback is a HiPath 8000 function and has to be programmed by the administrator. You are requested to confirm callback if "Busy" appears on the display. The respective callback function can be activated or deacti- vated.
  • Page 111: Hangup While Ringing

    Customizing the Telephone Step by Step Hangup while ringing If this function is activated, you can hang up when trans- ferring a call, although the called party has not an- swered yet. > Select and confirm. 53=Hangup while ringing?> Confirm in order to activate Switch on? >...
  • Page 112: Call Recording

    Customizing the Telephone Step by Step Call Recording If this function is activated, you can start recording the current call page 51. Your service personnel must have enabled activation and deactivation of this function by the user. This function can currently only be used with non- secure voice transmission, >...
  • Page 113: Local Functions

    Customizing the Telephone Step by Step Local Functions You can use the "Local Functions" menu to configure phone-based functions such as password definition or memory assignment for example. This menu can be protected using a user pass- word page 114. Prerequisite: You are in the "Setup"...
  • Page 114: User Password

    Customizing the Telephone Step by Step If you immediately enter digits using the keypad, the content is deleted and the first new digit entered is dis- played. Confirm to enter digits. Program destination #? > Enter digits and confirm. The stored number is displayed. 5) 0451524486? >...
  • Page 115: Lock Phone

    Customizing the Telephone Step by Step Lock Phone You can use this option to lock your phone so that unau- thorized persons cannot make calls from or change your user settings. Emergency numbers and predefined numbers from the dialing plan can be dialed. The telephone can only be locked if you have de- fined a user password.
  • Page 116: Memory

    Customizing the Telephone Step by Step Clear Target If you do not require the "01=Lock with Forward" func- tion, you can clear the forwarding target. In this case only "02=Lock Only" will be available. > Select and confirm. 3=Lock Phone? >...
  • Page 117: Assigning Function Keys

    Customizing the Telephone Step by Step Assigning Function Keys The optiPoint 410/420 economy/economy plus/stan- dard S V7 .0 features a number of functions which you can assign to function keys as required. You will find an overview of the options from page 229.
  • Page 118: Example 1: Assigning The Mute Function To A Function Key

    Customizing the Telephone Step by Step Example 1: Assigning the Mute Function to a Function Key You would like to switch the microphone on or off while making a telephone call. This function should be as- signed to one of the function keys. Functions are only programmable on the first key level.
  • Page 119: Example 2: Assigning Repertory Dialing To A Function Key

    Customizing the Telephone Step by Step Example 2: Assigning Repertory Dialing to a Function Key There are two ways of assigning the Repertory dialing function to a function key: Define a new key called Repertory dialingand en- • ter the repertory dialing sequence. •...
  • Page 120 Customizing the Telephone Step by Step • The Clear control function within a string causes each active call to be cleared down; any remaining characters are processed in a new context (normally "idle"). The Consult control function within a string causes •...
  • Page 121: Example 3: Assigning A Number Or Name To A Function Key

    Customizing the Telephone Step by Step Confirm to adapt the electronic key labeling. Change? Enter or modify name or number and confirm. The rele- vant key is labelled automatically. > Select and confirm to retain the existing label. Continue? > The phone is now ready to dial with this function key in Selected dialing the programmed level.
  • Page 122 Customizing the Telephone Step by Step Enter or modify name or number and confirm. The rele- vant key is labelled automatically. > Select and confirm to keep the existing label. Continue? > The phone is now ready to dial with this function key in the programmed level.
  • Page 123: Using Function Keys

    Customizing the Telephone Step by Step The phone is now ready to dial with this function key in the programmed level. If you want to program another key (or key level of the same key), you can select the level again. If you are using an optiPoint 410 write the func- tion that you have assigned to the key on the la- bel card to identify it...
  • Page 124: Audio Settings

    Customizing the Telephone Step by Step Audio Settings Use this menu to adjust the volume of the ringer tone with which your telephone signals incoming calls, the volume of the loudspeaker and the handset volume, and set the room acoustics for handsfree talking. Prerequisite: You are in the "Setup"...
  • Page 125: Ringer Volume

    Customizing the Telephone Step by Step Ringer Volume Prerequisite: You are in the "Audio Settings" menu page 124. In Case of a SingleLine Telephone > Select and confirm. The current ringer volume is dis- 2=Ringer vol.? > played. In Case of a MultiLine Telephone You can set the ringer volume individually for every line set up.
  • Page 126: Ringer

    Customizing the Telephone Step by Step Ringer Prerequisite: You are in the "Audio Settings" menu page 124. In Case of a SingleLine Telephone > Select and confirm. The current setting is displayed. 3=Ringer? > In Case of a MultiLine Telephone You can set the ringer (tone sequence and melody) indi- vidually for every line set up.
  • Page 127: Resetting Ringer Settings

    Customizing the Telephone Step by Step Resetting Ringer Settings In case of a MultiLine telephone you can reset the rin- ger (tone sequence and melody) and volume to the fac- tory default either individually or for all lines set up. Prerequisite: You are in the "Audio Settings"...
  • Page 128: Headset Volume

    Customizing the Telephone Step by Step Headset Volume optiPoint 410/420 economy does not have a headset interface. You can adjust the volume of the headset loudspeaker as follows: Prerequisite: You are in the "Audio Settings" page 124 menu. > Select and confirm. The current setting is displayed. 8=Headset vol.? >...
  • Page 129: Key Clicks

    Customizing the Telephone Step by Step Please note that the setting for room acoustics is reset to "1=Normal" if you deactivate the function keys "2=Echoing" or "3=Muffled". Key Clicks You can decide whether or not to have key clicks to pro- vide feedback when a key has been pressed.
  • Page 130: Restarting The Telephone

    Customizing the Telephone Step by Step Restarting the Telephone If an optiPoint display module is connected and you re- quest a change of language (either through the lan- guage menu option or by changing from a mobility user to base user or vice versa), you are asked to Restart the telephone.
  • Page 131: Operating The Telephone With The Optipoint Display Module

    Step by Step Operating the Telephone with the optiPoint display module Product support for the optiPoint display module by Siemens Service was discontinued at the end of 2006. The optiPoint display module can not be connec- ted to the optiPoint 410/420 economy/...
  • Page 132: Mobility Display

    Operating the Telephone with the optiPoint display module Step by Step For further information, please refer to the section: • page 169 Call Log • page 168 Redial Last No. • page 179 Group Pickup • page 175 Forward Calls •...
  • Page 133: Applications Display

    Operating the Telephone with the optiPoint display module Step by Step Applications Display Press the Cancel icon in Call Control ( page 132 ) if you want to cancel Call Control and use other applications. Press the Home icon in Call Control ( page 132 ) if you want to continue running Call Control in the back- ground, but want to use other applications as well.
  • Page 134: Incoming Call

    Operating the Telephone with the optiPoint display module Step by Step Incoming call Incoming Call in Idle Mode For incoming calls, you will hear the telephone ringing and see the display change as shown below. Call Control Mon 07/03/05 11:34AM Incoming Call If you are in the process of making settings on the phone during a call...
  • Page 135: Answering A Call

    Operating the Telephone with the optiPoint display module Step by Step Answering a Call You can now lift the handset to speak with the calling party press the Connection icon in the Caller Box to answer the call. The display changes and Caller Box appears closer to line Call Control...
  • Page 136: Reject Call

    Operating the Telephone with the optiPoint display module Step by Step Press the Phone Book icon in the Caller Box to open the phone book. Please refer to the operating instruc- tions for the optiPoint display module for information on how to create entries in the phone book.
  • Page 137: Deflect Call

    Operating the Telephone with the optiPoint display module Step by Step Deflect Call Follow these steps to deflect a call to another destina- tion without answering it: Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 Incoming Call Press the Deflect icon. Call Control Mon 07/03/05 11:34AM Bill Smith...
  • Page 138 Operating the Telephone with the optiPoint display module Step by Step The incoming call is saved in the "Missed Calls" list. You can also predefine the deflect address ( page 106). Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 Incoming Call Deflecting...
  • Page 139: Second Call

    Operating the Telephone with the optiPoint display module Step by Step Second Call You can answer a second incoming call while already on a call or while you are still dialing. The caller hears the ringing tone while you hear a call waiting tone. Accepting a Waiting Call Call Control Mon 07/03/05 11:34AM...
  • Page 140 Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Alternate Conference Join alternate between the two calls ( page 163), initiate a conference with the two callers ( page 165), join the two parties ( page 142) or connect a held party with a...
  • Page 141 Operating the Telephone with the optiPoint display module Step by Step Press the maximize icon to enlarge the call information box and obtain more information about the caller. Press the Clear icon to refuse the waiting call. The caller hears an appropriate message. Connecting a party Prerequisite: You have answered the second call page 140)..
  • Page 142 Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 00:24 Joining... done Press the display key OK to terminate the process im- mediately. You can then replace the handset or redial or Transfer on hangup Prerequisite: Transfer on hangup is activated page 112).
  • Page 143 Operating the Telephone with the optiPoint display module Step by Step Transfering a second call You can transfer the second call to a third party. Prerequisite: You have answered the second call page 140). Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith...
  • Page 144: Placing A Call On Hold

    Operating the Telephone with the optiPoint display module Step by Step Placing a Call on Hold You can use this function to place an active call on hold. The other party is informed that they are being placed on hold. Call Control Mon 07/03/05 11:34AM Bill Smith...
  • Page 145: Transferring A Call

    Operating the Telephone with the optiPoint display module Step by Step Transferring a Call You can call another party and connect them with the current or held call party. Call Control Mon 07/03/05 11:34AM Bill Smith 987654321 00:24 On Hold Consult/Transfer Press the "Blind Transfer"...
  • Page 146: Ending A Call

    Operating the Telephone with the optiPoint display module Step by Step Ending a Call During a call you can use the following options to end the call immediately: Press the "Clear" icon. Replace the handset. Displaying Missed Calls If you do not answer a call, the call data is logged to the Missed Calls list.
  • Page 147: Voice Messages

    Operating the Telephone with the optiPoint display module Step by Step Voice Messages If you have received voice messages, an icon to this ef- fect appears on the idle display. The icon also indicates the number of messages to be displayed. This function is only available if the administrator has configured a server address for voice messages.
  • Page 148: Making Calls

    Operating the Telephone with the optiPoint display module Step by Step Making Calls You can dial a telephone number both on and off-hook. If you have activated the function Busy when di- aling (see page 110), you cannot be interrupt- ed by an incoming call.
  • Page 149 Operating the Telephone with the optiPoint display module Step by Step You can also use phone numbers that are stored in Contacts ( page 156), in Redial Last No. page 168) or in a Call Log ( page 169). Call Control Mon 07/03/05 11:34AM 12345678 Confirm dialing as soon as you have finished entering...
  • Page 150 Operating the Telephone with the optiPoint display module Step by Step Voice Dialing Dial the phone number by simply speaking a name. Prerequisite: Entries in the "Contacts" phone book must be supplemented/configured for voice dialing. Please refer to the operating instructions for the optiPoint display module for information on how to program entries for voice dialing.
  • Page 151: On-hook Dialing

    Operating the Telephone with the optiPoint display module Step by Step On-Hook Dialing Call Control Mon 07/03/05 11:34AM /123 12345678 Contacts Enter a telephone number using the keypad. Enter the phone number using the display keyboard (the display keyboard is described in the operating in- structions for the optiPoint display module).
  • Page 152: Callback

    Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM 12345678 Calling The number is dialed. As soon as the party answers, Call Control switches to display an active connection. Callback If the other party is busy or does not answer, you can place a request for callback.
  • Page 153 Operating the Telephone with the optiPoint display module Step by Step Placing a callback request The other party is busy or does not answer. Press the display key Callback. The callback request is stored in the system. Callback is activated You are called by the system as soon as the party beco- mes free or has made another call.
  • Page 154: Ending A Call

    Operating the Telephone with the optiPoint display module Step by Step Canceling callback requests If for any reason callback requests are no longer re- quired, you can cancel them Prerequisite: The telephone is in idle mode Call Control Mon 07/03/05 11:34AM +44 123456 78910 Call Log Redial Last No.
  • Page 155: Dialing From Contacts

    Operating the Telephone with the optiPoint display module Step by Step Dialing from Contacts If you have stored contacts in the local "Contacts" phone book, you can use them anytime you want to dial a number. Please refer to the operating instructions for the optiPoint display module for information on how to create entries in the phone book.
  • Page 156: Using Repdial Keys

    Operating the Telephone with the optiPoint display module Step by Step Using Repdial Keys If you press a selected dialing key with a stored number (see page 121), the number appears in the Caller Box. Press the programmed function key. Frank Miller Call Control Mon 07/03/05 11:34AM...
  • Page 157: Conducting Two Calls Simultaneously

    Operating the Telephone with the optiPoint display module Step by Step Conducting Two Calls Simultaneously Consultation During a call you can call another party and initiate con- sultation while the call with the first party is On Hold. Call Control Mon 07/03/05 11:34AM Bill Smith 987654321...
  • Page 158 Operating the Telephone with the optiPoint display module Step by Step Enter a phone number using the keypad. You can also use phone numbers that are stored in Contacts ( page 156), in Redial Last No. page 168) or in a Call Log ( page 169).
  • Page 159: Call Transfer

    Operating the Telephone with the optiPoint display module Step by Step You can now alternate between the two parties page 163) or set up a conference call ( page 165). You also have the option of placing both parties on hold. In this case the "alternating"...
  • Page 160 Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Complete Transfer Press Complete Transfer in order to transfer the held call to the second party Call Control Mon 07/03/05 11:34AM Jane Brown...
  • Page 161 Operating the Telephone with the optiPoint display module Step by Step Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Transfer... done Bill Smith 987654321 00:24 Press the display key OK to terminate the process im- mediately. You can then replace the handset or redial.
  • Page 162: Alternate - Alternating Between Two Parties

    Operating the Telephone with the optiPoint display module Step by Step Alternate – Alternating Between Two Parties You can alternate between two parties to whom you are connected after answering a second call or in consulta- tion mode. Alternating: second call To switch to the other party, open the menu and select the option Alternate.
  • Page 163 Operating the Telephone with the optiPoint display module Step by Step Alternating: consultation call Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Conference Alternate Complete Transfer Open the menu and select the option Alternate in or- der to switch to the other party.
  • Page 164: Conferencing

    Operating the Telephone with the optiPoint display module Step by Step Conferencing If you were on a secure call and receive a second call or you initiate a consultation call, the current call is put on hold. The new call can be secure or unsecure.
  • Page 165: Setting Up From A Consultation Call

    Operating the Telephone with the optiPoint display module Step by Step Setting up from a consultation call Prerequisite: You are engaged in a consultation call page 158). Call Control Mon 07/03/05 11:34AM Jane Brown 123456789 00:24 Bill Smith 987654321 On Hold 00:24 Conference Alternate...
  • Page 166: Ending The Conference

    Operating the Telephone with the optiPoint display module Step by Step The display shows that the conference is set up. Other parties cannot be added to this conference. Note that both active caller boxes are the same distance from the line and that only the Hold icon is available.
  • Page 167: Redial Last Number

    Operating the Telephone with the optiPoint display module Step by Step Redial Last Number You can use this option to immediately redial the last number. Call Control Mon 07/03/05 11:34AM < Please Dial> Call Log Redial Last No. Contacts To redial the last number dialed, open the menu and se- lect the option Redial Last No.
  • Page 168: Call Log

    Operating the Telephone with the optiPoint display module Step by Step Call Log To call or clear a party, select the relevant name from the Call Log . You can display call details or store caller data in the phone book. The following call logs are created: •...
  • Page 169: Missed Calls

    Operating the Telephone with the optiPoint display module Step by Step Open the menu in idle mode or when prompted to dial and select the Call Log option. Select Dialed calls. Press the Redial key to open the Dialed calls list. Redial Call Log Missed calls (10) 8 new...
  • Page 170 Operating the Telephone with the optiPoint display module Step by Step Call Log Call Log Missed calls (10) 8 new Missed calls (10) 8 new 43216789 43216789 Bill Smith Bill Smith John Watson John Watson Harry Grey Harry Grey Ralph Delgado Ralph Delgado Isabella Ashley Isabella Ashley...
  • Page 171 Operating the Telephone with the optiPoint display module Step by Step Details The following is displayed when you press Details: • The number of call attempts from each user (max. 99) • The date and time of the last call attempt. Call Log Missed calls 1 of 10 987654321...
  • Page 172: Received Calls

    Operating the Telephone with the optiPoint display module Step by Step Received Calls Open the menu in idle mode and select Call Log page 132). Select Received calls. This list contains the calls that were not answered on this telephone. It is sorted chro- nologically with the last call answered appearing first.
  • Page 173: Forwarded Calls

    Operating the Telephone with the optiPoint display module Step by Step Forwarded Calls Open the menu in idle mode and select Call Log page 132). Select Forwarded calls. The list contains the calls for- warded and deflected by this telephone. This means that the calls forwarded to the voice mailbox are also listed.
  • Page 174: Call Forwarding

    Operating the Telephone with the optiPoint display module Step by Step Call Forwarding Editing the Destination and Enabling Call Forwarding You can forward all calls for your telephone immediate- ly to another telephone. You can define or modify the forwarding target here. The HiPath 8000 also provides switch-based call forwarding features ( page 72).
  • Page 175 Operating the Telephone with the optiPoint display module Step by Step Editing the Call Forwarding Target Prerequisite: The call forwarding function is active but a destination has not been specified for immediate call forwarding. Call Control Forward targets For ’all calls’ 12345678 For ’when busy’...
  • Page 176 Operating the Telephone with the optiPoint display module Step by Step Changing the Forwarding Destination Prerequisite: The call forwarding function is active and a target has not been specified for immediate call forwarding. Call Control Mon 07/03/05 11:34AM +44 123456 78910 Calls forwarded to 01773327160 Forward Off...
  • Page 177: Do Not Disturb

    Operating the Telephone with the optiPoint display module Step by Step Do Not Disturb When Do not disturb is enabled, incoming calls are for- warded if call forwarding on busy is configured page 175 otherwise the caller hears the busy tone. These calls are stored in the Call Log so that they can be called back later on.
  • Page 178: Using Group Features

    Operating the Telephone with the optiPoint display module Step by Step Using Group Features Your telephone can be assigned to a pickup group to en- sure optimum handling of specific calls. Call Pickup Groups The administrator can combine several telephones to form a pickup group.
  • Page 179 Operating the Telephone with the optiPoint display module Step by Step Press the maximize icon to enlarge the call information box for more information about the group call. The follo- wing example shows that Bill Smith is calling Ralph Del- gado.
  • Page 180: Surviveability

    Operating the Telephone with the optiPoint display module Step by Step Surviveability If a HiPath 3000 fallback system was set up for your HiPath 8000,you will still be able to use your telephone and the functions of the outage system in case of e.g. a power outage.
  • Page 181: Multiline Telephone Application

    Operating the Telephone with the optiPoint display module Step by Step Multiline Telephone Application Call View for Multiline Telephones Normally the telephone’s prime line or a preset line is di- aled in idle mode. This is dependent on the line config- uration set up by the administrator.
  • Page 182 Operating the Telephone with the optiPoint display module Step by Step Rules for Selecting a Preferred Line • If there are calls on multiple lines – up to 10 lines possible – (ringer or call waiting signal), the Start dis- play shows the line with the highest priority in accor- dance with the preset terminal line preference.
  • Page 183: Line Overview

    Operating the Telephone with the optiPoint display module Step by Step Line Overview When you press the Overview icon in the idle display a view like the one below is displayed: Multiline Mon 07/03/05 11:34AM <View Line> Secretary <View Line> Store <View Line>...
  • Page 184 Operating the Telephone with the optiPoint display module Step by Step View with More Than Seven Lines If more than seven lines have been configured, use the display keys Next and Previous to scroll through all of the hidden lines. Multiline Mon 07/03/05 11:34AM <View Line>...
  • Page 185: Incoming Call (ringer Or Call Waiting Tone)

    Operating the Telephone with the optiPoint display module Step by Step Incoming Call (Ringer or Call Waiting Tone) If a line has been configured so that a call is signalled with a ring or call waiting tone, and there is an incoming call in View Line mode, a display similar to the one be- low appears: Multiline...
  • Page 186 Operating the Telephone with the optiPoint display module Step by Step View Line Press the View Line Box (see page 184); the display switches to Call Control as shown in the figure below: Manager Mon 07/03/05 11:34AM Bill Smith 987654321 Incoming Call If a call is coming in on the prime line, the display switches immediately to Call Control without you hav-...
  • Page 187 Operating the Telephone with the optiPoint display module Step by Step Line Box Press the Line Box ( page 184). You are connected with the caller immediately. The display changes to Call Control as shown in the figure below: Manager Mon 07/03/05 11:34AM Bill Smith 987654321...
  • Page 188: Initiating Calls Via Line Overview

    Operating the Telephone with the optiPoint display module Step by Step Initiating Calls via Line Overview Off-hook dialing In line overview, seize a line by: • pressing a free line box ( page 184). <View Line> Desk 1 • pressing a free line key on the multiline telephone. pressing the Loudspeaker/Headset key •...
  • Page 189 Operating the Telephone with the optiPoint display module Step by Step When Prime Line is Seized If the prime line "Chef" is busy for example, you can still use <View Line> to switch to Call Control but you can- not dial. You can only perform functions such as Call Forwarding, Do Not Disturb or Ringer On.
  • Page 190: With An Active Call

    Operating the Telephone with the optiPoint display module Step by Step With An Active Call Once you answer a call ( page 188) you have the fol- lowing options: • Use the telephone in single-line mode • Put the line on hold manually Put line on hold manually and switch to line over- •...
  • Page 191 Operating the Telephone with the optiPoint display module Step by Step Manual hold Manager Mon 07/03/05 11:34AM Bill Smith 987654321 00:24 Hold Line Hold Line & Exit Consult/Transfer When you press the Hold Line option, a display similar to the one below appears: Manager Mon 07/03/05 11:34AM Bill Smith...
  • Page 192 Operating the Telephone with the optiPoint display module Step by Step Multiline Mon 07/03/05 11:34AM <View Line> Secretary <View Line> Store Manager Bill Smith <View Line> Chef <View Line> Desk 2 Desk 3 <View Line> You can now select a different line for an outgoing call for example.
  • Page 193: Multiline Calls

    Operating the Telephone with the optiPoint display module Step by Step Multiline Calls Display of Line Information in Call Control This section describes how the multiline Call Control provides information about the current status of other lines. This should enable users to toggle between vari- ous Call Controls and to obtain an overview of impor- tant operating states of lines that are currently not visi- ble.
  • Page 194 Operating the Telephone with the optiPoint display module Step by Step Answering a Call on Another Line Prerequisite: The Show interline state function must be activated (see page 107). An incoming call on another line in Call Control (Ringer or Call Waiting signal) is displayed in a line information box.
  • Page 195 Operating the Telephone with the optiPoint display module Step by Step When you press the line information box page 184), the Secretary line is placed on hold and details about the incoming call on the Manager line are displayed: Manager Mon 07/03/05 11:34AM Jill Hill 918273645...
  • Page 196 Operating the Telephone with the optiPoint display module Step by Step When you switch to line overview, a display like the one below appears: Multiline Mon 07/03/05 11:34AM Bill Smith Secretary <View Line> Store Jill Hill Manager <View Line> Chef <View Line>...
  • Page 197: Status Message For Multiple Lines

    Operating the Telephone with the optiPoint display module Step by Step Status Message for Multiple Lines Display of Line Information for a Ringing Line Dur- ing a Call Prerequisite: The Show interline state function must be activated (see page 107). If more than one line is required for line status messag- es, the following rules apply for the display: •...
  • Page 198 Operating the Telephone with the optiPoint display module Step by Step Display of Line Information for a Held Line During a Call Prerequisite: The Show interline state function must be activated (see page 107) If a line was placed on manual hold by another tele- phone while you are in Call Control, it is displayed in a line information box.
  • Page 199 Operating the Telephone with the optiPoint display module Step by Step Ringer/Call Waiting Tone on the Line when Dialing Prerequisite: The Show interline state function must be activated (see page 107) If you are dialing an outgoing call on one line and a call is incoming on the line not currently visible, a display similar to the one below appears: Secretary...
  • Page 200: Character Input

    Operating the Telephone with the optiPoint display module Step by Step Character Input Changing Character Mode Press this icon to switch keyboard input from numeric to alphanumeric (lowercase) and/or alphanumeric (up- percase). Numeric input Call Control Mon 07/03/05 11:34AM 12345678 Alphanumeric input (lowercase) Call Control Mon 07/03/05 11:34AM...
  • Page 201: Switching Between Overwrite And Insert Mode

    Operating the Telephone with the optiPoint display module Step by Step Alphanumeric input (uppercase) Call Control Mon 07/03/05 11:34AM JOHN Switching Between Overwrite and Insert Mode Switching to Insert Mode If the icon appears in the bottom system display row, you are currently in overwrite mode, i.e. input characters overwrite existing characters.
  • Page 202 Operating the Telephone with the optiPoint display module Step by Step Switching to overwrite mode If the icon appears in the bottom system display row, you are currently in insert mode, i.e. input charac- ters are inserted in between existing characters. Press this button to switch to overwrite mode.
  • Page 203: Navigating On The Display Module

    Operating the Telephone with the optiPoint display module Step by Step Navigating on the Display Module Selecting and Activating Control Elements To select the control elements on the display use the stylus provided or a similar object that will not damage the display surface.
  • Page 204: Edit Fields

    Operating the Telephone with the optiPoint display module Step by Step The keys for the Display Module are used as follows: Select next control element for activation. Select previous control element for activation. Activate control element by opening a menu at the same time for example.
  • Page 205: Setup Menu In The Display Module

    Operating the Telephone with the optiPoint display module Step by Step Setup Menu in the Display Module You can also call up the Setup menu ( page 90) in the optiPoint display module. To do this, use the keypad on the telephone.
  • Page 206: Web Interface

    Web Interface Step by Step Web Interface General Information optiPoint 410/420 economy/economy plus/ standard S V7 .0 is equipped with a HTTP web server, which permits the mapping of information from the telephone to a web browser on a PC integrated into the LAN ("Web-based Management Tool").
  • Page 207: Preparatory Steps

    Web Interface Preparatory Steps Open Web Interface Precondition: The web interface must be activated. To evoke the interface, open a web browser and enter the following URL: http://[IP of the telephone] Where [IP of the telephone] stands for the IP address of the optiPoint 410/ 420 economy/economy plus/standard S V7 .0 that you want to map.
  • Page 208 Web Interface Call up the user interface Click here to access the user area. User Enter the user ID for the optiPoint 410/420 economy/economy plus/ standard S V7 .0 telephone (maximum length: 24) and click "Login". If a user ID has not been specified, enter the default value "000000". The administrator can set a minimum length (between 6 and 24 char- acters) for the user password.
  • Page 209: Menu Structure

    Web Interface Menu Structure Click a field in one of the interface images to obtain more infor- mation on the field. User menu Change user password Function keys Phone Key module 1 Key module 2 Key module SLK 1 Key module SLK 2 Country Settings Language Settings Audio Settings...
  • Page 210: Function Keys

    Web Interface Function Keys For a description on how to change the user password in the Telephone menu, see page 117. Click a field in one of the interface images to obtain more infor- mation on the field. Phone The possibility of programming a key may be blocked by your service personnel.
  • Page 211: Select Function Key

    Web Interface Select Function Key A list of all possible functions that can be assigned to a key is shown on page page 222 The possibility of programming a key may be blocked by your service personnel. In this case you get the message "Locked by administra- tor"...
  • Page 212 Web Interface "Repertory dial" function key "Feature toggle" function key "HotDesking" function key This key can only be set up if your service personnel has set up the tele- phone as a guest telephone in the HiPath 8000.
  • Page 213: Country Settings

    Web Interface Info Message The function keys have been assigned the selected functions. Country Settings For a description of the country setting in the Telephone menu, see page 91. Click a field in one of the interface images to obtain more infor- mation about the field.
  • Page 214: Audio Settings

    Web Interface Audio Settings For a description of how to change the Audio Settings in the Telephone menu, see page 124. Click a field in one of the interface images to obtain more infor- mation about the field. Call-Related Parameters For a description of the parameters in the Telephone menu, see the follow- ing pages: •...
  • Page 215: User Security Setting

    Web Interface User Security Setting A description of this setting can be found on page 112 Mobile User Logoff Logging off as a Mobility User. In general, the logoff is done using the Mo- bility key. You can also log off using the Mobility key or the telephone menu page 87.
  • Page 216: Alphabetic Reference

    Web Interface Alphabetic Reference This glossary provides basic information required for performing configura- tion tasks on the optiPoint 410/420 economy/economy plus/ standard S V7 .0. • The section "Alphabetic Reference" explains terms found in the menus in alphabetic order. • Clicking the icons will bring you to the relevant function descriptions: –...
  • Page 217 Web Interface Call Forwarding On No Reply (CFNR) Timer Time (in seconds) after which an incoming call is automatically forwarded to the forwarding destination if there is no reply. • Minimum value: 1 • Maximum value: 60 • Default value: 15 page 215 page 99 Country...
  • Page 218 Web Interface Feature Code For Feature Toggle: Enter the code for the required HiPath 8000 feature, which you would like to assign to the function key. HiPath 8000 supports the following features for example: • Make line busy: the phone number is treated as busy for the hunt group.
  • Page 219 Web Interface Key Click Volume Key click volume setting on the dialing keypad. • Minimum value: 0 (no sound) • Maximum value: 3 (loud) • Default value: 2 page 215 page 129 Key Label Specify the name for automatic key labelling here. •...
  • Page 220 Web Interface Mobility logoff Enter the user password to log off as a Mobility user. Default value: "000000". page 216 page 87 Parameters for "Phone lock" Enter the destination to which calls are to be forwarded when the tele- phone is locked (see also page 217).
  • Page 221 Web Interface Selecting a Function Select the required functions for both first and second level function keys. The following options are available for selection: Function Key Explanation Clear definition Clear current definition. (Clear) Selected dialing Configure function key as a selected dialing key and program telephone number.
  • Page 222 Web Interface Function Key Explanation Phone lock Define a function key for locking and unlocking the telephone. Mobility Function key to log on a user as Mobile User. Local conference Define a function key for initiating a local confer- ence. Headset Function key for activating/deactivating the head- set.
  • Page 223 Web Interface User Password Password input for the web interface user area. • Current password: enter currently valid password here. • New password: enter new password here. The new password should be different from the default "000000". • Confirm new password: confirm new password here. •...
  • Page 224: Using Editors

    Using Editors Step by Step Using Editors Entering Text The text editor permits you to use the keypad on your optiPoint 410/420 economy/economy plus/ standard S V7 .0 to enter text (letters, numerals and spe- cial characters). The editor is automatically activated when the optiPoint 410/420 economy/economy plus/ standard S V7 .0 requests you to enter text.
  • Page 225: Using Editors

    Using Editors Step by Step < > ’ " & (1) Space Use Shift to switch between upper and lower case Shift when entering letters (shown with a light blue back- ground in the table). The state of the Shift key (overwrite or insert mode) is shown on the right-hand side of the fourth line: Shift key not active.
  • Page 226: Navigating During Text Entry

    Using Editors Step by Step Navigating During Text Entry The following keys can be used for navigation during text entry: < "Shift key" off: delete character to the left of the cursor. "Shift key" on: move the cursor to the left or shift the text to the right.
  • Page 227: Appendix

    Appendix Appendix This appendix contains an overview of the optiPoint 410/420 economy/ economy plus/standard S V7 .0 menus as well as any messages that are displayed and their explanations. It also contains tables for the default assignment of function keys. Idle Mode Display Priority Category Description Download The telephone’s configuration or software is being...
  • Page 228: User Menu

    Appendix User Menu Telephone Menu Default |--- ... |--- 02=Call Log? |--- 1=Incoming calls? |--- 2=Dialed calls? |--- 3=Received calls? |--- 4=Forwarded calls? |--- 0=End? |--- 03=Forward? Not set |--- 1=Unconditional? |--- 1=New/change target? 1=Use keypad? |--- 2=Use editor? |--- 0=End? 2=Switch on? 3=Switch off? |--- 0=End?
  • Page 229 Appendix Telephone Menu Default |--- 05=Call forwarding? |--- 07=Call duration? |--- 08=Call waiting? |--- 09=Call transfer? |--- 10=Call join? |--- 11=Contrast? |--- 1=Display? 2=Key labels? |--- 0=End? |--- 12=Dialing mode? |--- 1=Name? |--- 2=Number? |--- 3=Name and Number? |--- 0=End? |--- 13=Call display? |--- 1=Name? |--- 2=Number?
  • Page 230 Appendix Telephone Menu Default |--- 48=Idle dialing mode? |--- 1=Contextl? |--- 2=Hot-keypad? |--- 00=End? |--- 49=Callback-busy? |--- 50=Callback-no reply? |--- 51=Idle missed calls? |--- 52=Busy when dialing? |--- 53=Hangup while ringing |--- 54=Mobility-Flasch-LED? |--- 55=Call Recording? |--- 56=Secure Call Ind? |--- 57=Transfer on hangup? |--- 00=End? |--- 3=Local functions?
  • Page 231 Appendix Telephone Menu Default 39=DSS? |--- 40=Consult/Transfer? |--- 41=Callback? |--- 42=Cancel Callbacks? |--- 43=State Key? |--- 44=Mobility? |--- 45=Call Recording? |--- 00=End? |--- 2=Shifted keys? |--- 1=Clear? |--- 2=Selected dialing? |--- 3=Repertory dialing? |--- 4=Park? 5=Call Park Pickup? |--- 0=End? |--- 0=End? |--- 5=Audio settings? |--- 01=Loudspeaker vol.?
  • Page 232: Telephone Menu

    Appendix Telephone Menu Dialing Menu Option Action Next Step Please dial #? Dial by number Dialing via the keypad Program dest. Dial by name Name dialing via the key- Name? pad via the text editor Dial editor? Open the "Address" menu Dialing via the "Address" menu Redial? Redial last number dialed Dialing the stored number...
  • Page 233: Consultation Call

    Appendix Consultation Call Menu Option Action Next Step Alternate? Hold connected user and call up Consultation call" user on hold menu Create local Connect held and connected par- Consultation call" Conf.? ties to local conference menu Transfer? Transfer connected call to user 2 Basic call"...
  • Page 234: Messages And Alarms

    Appendix Messages and Alarms Status Messages Status messages are generally displayed in the top display line. They re- main there (static) until they are replaced by a new status. User Display (2nd line) Explanation Connection refused A connection to the specified destination can- not be established Connection refused The remote terminal is alerting...
  • Page 235: Line Key Status Indication

    Appendix Line Key Status Indication Line status Description Idle No connected calls. BLINKING Call waiting mode. A new incoming call/possible callback is wait- (1)or (2) RAPIDLY ing. FLICKERING Held. A call held in a queue that can be answered by the multiline telephone.
  • Page 236: Error Messages

    Appendix Error Messages The error display on the telephone is limited to one display output and acoustic signals possibly generated from the network. As a rule, error messages are shown in the bottom line of the display. This means that the connection between the original action and the error which has occurred is retained.
  • Page 237: Labeling The Keys

    • With a computer via the Internet: You will find the "Online Key Labelling Tool" along with the user inter- face at http://www.siemens.com/enterprise "Downloads" "Soft- ware". Place the strip next to the keys, then place the transparent cover over it...
  • Page 238: Index

    Index change forwarding destination ....177 Index character mode ........201 CNFR timer ..........100 conference ..........165 connecting paries ........160 abbreviated dialing ........54 connection status menu ......233 numbers, clear ........117 consultation ......... 47, 158 switch on/off .........
  • Page 239 Index do not disturb ........178 ending a call .......... 147 guest telephone ......... 37 forwarded calls ........174 hold call ..........145 incoming call ......... 135 missed calls handset volume .......... 170 ........128 multiline handsfree distance ........2 active call hangup while ringing ...........
  • Page 240 Index make line busy phantom line ........... 71 ..........64 making calls picking up a call waiting ..........149 ...... 28, 61 memory prime line ............. 117 ............. 64 memory, clearing private line ........117 ........... 64 message waiting programmable keys ........
  • Page 241 Index TCP/IP protocol voice messages ........... 15 ......... 57, 148 telephone layout volume ........17 ............24 toggle key ............ 71 transfer ............146 warmline ............62 user password .......... 115 user support ..........13 user-programmable keys ......118 using repdial keys ........
  • Page 242 Availability and technical specifications are subject to change without notice. All trademarks are the property of Siemens Enter- prise Communications GmbH & Co. KG or their re- spective owners.

This manual also for:

Hipath 8000 optipoint 420 s

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