Chapter 6 Maintenance And Troubleshooting - H3C S3600 Series Installation Manual

Installation Manual
H3C S3600 Series Ethernet Switches

Chapter 6 Maintenance and Troubleshooting

6.1 Dealing with Loading Failures
If software loading fails, the system operates with the original version.
To address the failure cause, take these steps:
1) Check that the physical ports are correctly and securely connected. If they are not,
reconnect them correctly and restart loading.
2) Check information about the loading procedures for input errors on the
HyperTerminal.
If XModem is used, check that you have reset the baud rate of the HyperTerminal
to 9600 bps after loading the software with another baud rate.
If TFTP is used, check that you have correctly specified the TFTP parameters:
server and switch IP addresses; name of the software to be loaded; and path for
the TFTP server to operate on program files.
If FTP is used, check that you have correctly specified the FTP parameters: server
and switch IP addresses; name of the software to be loaded; and username and
password.
3) Contact your sales agent for help if you cannot address the problem after taking
the preceding two steps.
6.2 Dealing with Password Loss
6.2.1 Dealing with User Password Loss
If you lost your user password, enter the Boot Menu first:
BOOT
1. Download application file to flash
2. Select application file to boot
3. Display all files in flash
4. Delete file from flash
5. Modify bootrom password
6. Enter bootrom upgrade menu
7. Skip current configuration file
8. Set bootrom password recovery
9. Set switch startup mode
0. Reboot
Enter your choice(0-9):
MENU
6-1
Chapter 6 Maintenance and Troubleshooting