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Service
If your technical support specialist decides that service is
required and you are outside the USA, your local distributor of
Multi-Tech products usually offers the quickest and most
economical repair option. If necessary, you may send your
modem to our Mounds View factory in the USA. A modem that is
shipped to us from outside the USA must have a Returned
Materials Authorization (RMA) and shipping instructions. To
return a modem for repair from inside the USA, no RMA is
required; simply send it to us freight prepaid. Include a
description of the problem, return billing and shipping addresses,
a check or purchase order for out-of-warranty repairs, and, if
possible the name of the technical support specialist you spoke
to.
Please send modems that require repairs to the following
address:
If you are shipping from outside the USA, please contact our
Repair Department for an RMA prior to your shipment. You can
contact us by telephone at (612) 785-3500 or by fax at (612)
785-9874.
MT5634ZPW-PCI
5 Warranty, Service and Tech Support
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repair
69
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