Multitech MultiModem MT5634ZPX-PCI-U/NV User Manual
Internal data / super g3 fax modem
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Summary of Contents for Multitech MultiModem MT5634ZPX-PCI-U/NV
- Page 1 MT5634ZPX-PCI-U/NV MT5634ZPX-PCI-V92/NV MT5634ZPX-PCI/NV Internal Data / Super G3 Fax Modem User Guide...
- Page 2 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425; 5,355,365; 5,309,562; 5,301,274. Other patents pending. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A Telephone (763) 785-3500 or (800) 328-9717 Fax (763) 785-9874 Technical Support (800) 972-2439 Internet http://www.multitech.com...
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Page 3: Table Of Contents
MultiModemZPX User Guide Contents Contents Chapter 1 - Introduction ..................1 Product Description ......................1 Chapter 2 - Installation ................... 2 What You Will Need ....................... 2 Safety Warnings ....................... 2 Step 1: Install the MultiModemZPX in your Computer ..........3 Step 2: Make the External Connections ................ - Page 4 MultiModemZPX User Guide Contents Service ..........................26 Technical Support ......................28 Internet Sites ........................28 Appendix D - Upgrading the Modem ..............29 Introduction ........................29 Upgrade Overview ......................29 Step 1: Identify the Modem Firmware ............... 29 Step 2: Identify the Current Firmware Version ............30 Step 3: Download the Upgrade File ................
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Page 5: Chapter 1 - Introduction
Go to www.multitech.com/ to see a complete list of all the countries for which this modem has approvals. V.90/V.92 Build: This modem was first designed using the V.90 protocol. Now, it is available as a V.92. -
Page 6: Chapter 2 - Installation
MultiModemZPX User Guide 2 Installation Chapter 2 - Installation What You Will Need Before starting, please make sure you have everything you need: We supply • An MT5634ZPX-PCI data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide •... -
Page 7: Step 1: Install The Multimodemzpx In Your Computer
MultiModemZPX User Guide 2 Installation Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. -
Page 8: Step 2: Make The External Connections
MultiModemZPX User Guide 2 Installation Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. -
Page 9: Step 3: Install The Modem Driver
MultiModemZPX User Guide 2 Installation Sound Card and Speaker Connections (If you have the Voice Option) For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. - Page 10 MultiModemZPX User Guide 2 Installation Verifying the Windows 98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without.
- Page 11 MultiModemZPX User Guide 2 Installation Installing the Modem Driver in Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1.
- Page 12 MultiModemZPX User Guide 2 Installation Verifying the Windows 2000 Configuration To verify your modem adapter configuration in Windows 2000: Click Start | Settings | Control Panel. Double-click Phone and Modem Properties. In the Phone and Modem Properties dialog box, click the Modems tab. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI, and then click the Diagnostics tab and then click the Query Modem button to display information about your modem settings.
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Page 13: Step 4: Configure The Modem For Your Country
3. To verify the change, type ATI9, and then press Enter. The country code is displayed in decimal format. Example of country, command and result codes Country AT command Result code (hexadecimal) (decimal) Euro/NAM AT%T19,0,34 (default) Japan AT%T19,0,10 A complete list of country codes can be found on the Multi-Tech Web site at http://www.multitech.com/GlobalModem/config. -
Page 14: Step 5: Install Phonetools
MultiModemZPX User Guide 2 Installation Step 5: Install PhoneTools You can use PhoneTools to setup the operation of your modem. Multi-Tech includes this data communications software program on the product CD shipped with your modem. In general, the modem will work with most data communications software programs. Data communications software gives you access to commands that govern how the modem operates;... -
Page 15: Chapter 3 - Remote Configuration
3 Remote Configuration MultiModemZPX User Guide Chapter 3 - Remote Configuration Remote configuration is a network management tool that allows you to configure the MT5634ZPX modem anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. -
Page 16: To Change The Remote Escape Character
3 Remote Configuration MultiModemZPX User Guide To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). -
Page 17: Chapter 4 - Troubleshooting
MultiModemZPX User Guide 4 Troubleshooting Chapter 4 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. -
Page 18: The Modem Cannot Connect When Dialing
MultiModemZPX User Guide 4 Troubleshooting for your operating system. Look for conflicts with other devices installed on your computer. Resources are assigned at power-up by the computer’s BIOS. If the resources assigned to the MultiModemZPX-PCI conflict with the resources of another device, the resources of the second device have to be changed. -
Page 19: The Modem Disconnects While Online
MultiModemZPX User Guide 4 Troubleshooting inserts a pause before the number is dialed. By inserting 9, into the dial prefix, you do not have to include it in each directory entry. To change the dial prefix in Windows HyperTerminal, select Connect from the Call menu, click Dialing Properties, and type 9 in the local and long distance boxes. -
Page 20: The Modem Cannot Connect When Answering
MultiModemZPX User Guide 4 Troubleshooting The Modem Cannot Connect When Answering • Autoanswer might be disabled. Turn on autoanswer in your communications program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. •... -
Page 21: There Are Garbage Characters On The Monitor
MultiModemZPX User Guide 4 Troubleshooting There Are Garbage Characters on the Monitor • Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. -
Page 22: Loopback Test
MultiModemZPX User Guide 4 Troubleshooting Loopback Test 1. Connect a microphone and speaker to the MultiModemZPX. To avoid feedback, make sure the microphone and speaker are well separated; better yet, use a headphone instead of a speaker. 2. Select Start, point to Programs, point to Accessories, and click HyperTerminal. 3. -
Page 23: Appendix A - Regulatory Compliance
MultiModemZPX User Guide A Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. -
Page 24: Fcc Part 15
MultiModemZPX User Guide A Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursu- ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm- ful interference in a residential installation. -
Page 25: Canadian Limitations Notice
MultiModemZPX User Guide A Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. -
Page 26: Emc, Safety, And R&Tte Directive Compliance
MultiModemZPX User Guide A Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Com- munity Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility;... -
Page 27: South African Notice
MultiModemZPX User Guide A Regulatory Compliance • There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation, and • The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt. -
Page 28: Appendix B - Technical Specifications
MultiModemZPX User Guide B Technical Specifications Appendix B - Technical Specifications The MultiModemZPX modem meets the following specifications: Trade Name MultiModemZPX™ Model Number MT5634ZPX-PCI Build Number MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV, MT5634ZPX-PCI, 5634ZPX-PCI-NV, MT5634ZPX-PCI-V92, 5634ZPX-PCI-V92-NV Server-to-Client 56K speeds when accessing a V.90 or V.92 server (actual Data Rates speed depends on server capabilities and line conditions)* Client-to-Server... -
Page 29: B Technical Specifications
MultiModemZPX User Guide B Technical Specifications Transmit Level -11 dBm (North America and Pan Euro)—varies by country setting Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Bus Type PCI 2.1 Connectors Two RJ-11 phone jacks, one microphone jack, and one speaker jack Cables One RJ-11 phone cable Note:... -
Page 30: Appendix C - Warranty, Service, And Technical Support
MTS. Please include inside the shipping box a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the prod- uct is out of warranty, a check or purchase order for repair charges. For out of warranty repair charges, go to http://www.multitech.com/documents/warranties. - Page 31 Technical Support department nearest you, as listed at http:// www.multitech.com/COMPANY/offices/DEFAULT.ASP., or e-mail tsupport@multitech.com. When calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mail mtsrepair@multitech.com.
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Page 32: Technical Support
800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by e-mail at the following addresses: Country Email Telephone France: support@multitech.fr +(33) 1-64 61 09 81 India: support@multitechindia.com +91 (124) 6340778 U.K.:... -
Page 33: Appendix D - Upgrading The Modem
MultiModemZPX User Guide D Upgrading the Modem Appendix D - Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added. -
Page 34: Step 2: Identify The Current Firmware Version
Readme file. 3. Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\. Step 5: Document and Clear Your Stored Paramenters Before you flash your modem, you should record the parameters that are currently stored in it so you can reprogram it after flashing. -
Page 35: Step 6: Upgrade The Modem's Firmware
MultiModemZPX User Guide D Upgrading the Modem 2. In the program’s terminal window, type AT&V and press E to list your modem’s current NTER parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Type AT&W1Z and press E to clear your stored parameters and reset your modem to facto- NTER ry default. -
Page 36: Appendix E - Installing Under Linux
MultiModemZPX User Guide E Installing Under Linux Appendix E - Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be simi- lar. -
Page 37: Using The Terminal Program Minicom To Verify Operation
MultiModemZPX User Guide E Installing Under Linux the I/O address, and z is the IRQ. Example: setserial /dev/ttyS2 uart 16550A port 0x6400 irq Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3. -
Page 38: Calling The Isp
MultiModemZPX User Guide E Installing Under Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. -
Page 39: Appendix F - Installing Under Sco Openserver
MultiModemZPX User Guide F Installing Under SCO OpenServer Appendix F - Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenS- erver 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most mo- dems. - Page 40 MultiModemZPX User Guide Index Multi-Tech Internet sites 28 AT commands warranty 19, 26 &D 16 Windows operating systems 5, 5– &Q 16 New Zealand regulations 22 &W 11, 12 O 11, 12 autoanswer 16 Xmodem 16 patch cord for sound card 2, 5 phone connection 4 Plug and Play 1 call waiting 15...
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