1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Modem
  5. MultiModem MT5634ZPX-V.92-ISA
  6. User manual

Multitech MultiModem MT5634ZPX-V.92-ISA User Manual

Multi-tech systems internal isadata / fax modem user guide zpx mt5634zpx-v.92-isa
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
®
MultiModem
ZPX
MT5634ZPX-V.92-ISA
Internal ISAData / Fax Modem

User Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MultiModem MT5634ZPX-V.92-ISA and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Multitech MultiModem MT5634ZPX-V.92-ISA

Summary of Contents for Multitech MultiModem MT5634ZPX-V.92-ISA

  • Page 1: User Guide

    ® MultiModem MT5634ZPX-V.92-ISA Internal ISAData / Fax Modem User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    MultiModemZPX User Guide Chapter 1 - Introduction ... 5 Product Description ... 5 General features ... 6 Manual Organization ... 7 Technical Specifications ... 8 Chapter 2 - Installation ... 10 What You Will Need ... 10 Safety Warnings ... 10 Step 1 - Determine System Resources ...
  • Page 4 MultiModemZPX User Guide Canadian Limitations Notice ... 32 Industry Canada ... 33 EMC, Safety, and R&TTE Directive Compliance ... 33 International Modem Restrictions ... 33 New Zealand Telecom Warning Notice ... 33 Appendix B - Updating Your Modem’s Firmware ... 35 Introduction ...

  • Page 5: Chapter 1 - Introduction

    MultiModemZPX User Guide 1 Introduction Chapter 1 - Introduction Congratulations on your purchase of the MultiModem ® ZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. One Modem, Worldwide Use.

  • Page 6: General Features

    MultiModemZPX User Guide General features • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems • Distinguishes data and fax calls • Compliance with the V.80 standard, allowing video conferencing over analog telephone lines with any H.324 video phone system Data •...

  • Page 7: Manual Organization

    Chapter 6: Warranty, Service and Technical Support. This chapter provides information on the terms of your warranty and describes how to get help with your modem from Multi-Tech Systems Technical Support group.

  • Page 8: Technical Specifications

    MultiModemZPX User Guide Technical Specifications Trade Name Model Number Server-to-Client Data Rates Client-to-Server Data Rates Client-to-Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Video Compatibility Error Correction Data Compression Speed Detection Speed Conversion Mode of Operation Flow Control Intelligent Features *Though these modems are capable of 56K bps download performance, line impairments, public...
  • Page 9 MultiModemZPX User Guide Command Buffer Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Diagnostics Environmental Storage Temperature Dimensions Weight Operating Systems Limited Warranty 40 Characters -11 dBm (North America and Pan Euro) - varies by country setting ±0.01% -43 dBm under worst-case conditions 43 dB...

  • Page 10: Chapter 2 - Installation

    MultiModemZPX User Guide Chapter 2 - Installation What You Will Need Before starting, please make sure you have everything you need: We supply • An MT5634ZPX-V92 data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide • An MultiModemZPX system CD containing modem drivers, this User Guide, Phone Tools, and Adobe Acrobat Reader You supply...

  • Page 11: Step 1 - Determine System Resources

    MultiModemZPX User Guide Step 1 - Determine System Resources Before you physically install your new MultiModemZPX, you need to determine what system resources are in use on your system. The best way to check what resources are in use and which ones are available, run WINMSD Utility.
  • Page 12 MultiModemZPX User Guide 4. Click on IRQs to display the used IRQs. The MultiModemZPX only uses IRQs 3,4,and 5 so you need to check in the above screen to see if any of these IRQs are available. The MultiModemZPX is defaulted to IRQ 5. 5.
  • Page 13 MultiModemZPX User Guide 6. Now, click on I/O to display the available I/O addresses. 7. The MultiModemZPX uses the following I/O addresses: COM1: 3F8-3FF COM2: 2F8-2FF COM3: 3E8-3EF COM4: 2E8-2EF and is defaulted to COM 4. 8. Record the available I/O address that you are going to use _______. 2 Installation...

  • Page 14: Step 2 - Configure Jumpers

    MultiModemZPX User Guide Step 2 - Configure Jumpers The MT5634ZPX board contains seven Berg jumpers for setting the interrupt request (IRQ) number and COM port assignment. The jumpers are located on the lower part of the PC board as shown below. The IRQ number is set using jumpers 1, 2, and 3 and the COM port assignment is set using jumpers 4 through 7.

  • Page 15: Step 4 - Run Add Hardware Wizard

    MultiModemZPX User Guide Step 4 - Run Add Hardware Wizard 1. Click on Start I Control Panel I Add Hardware and the Add Hardware Wizard screen is dis- played. 2. Click on the Next button on the Add Hardware Wizard screen. The wizard will pause a few seconds trying to detect the new device.

  • Page 16: Step 5 - Run Add Modem Wizard

    MultiModemZPX User Guide Step 5 - Run Add Modem Wizard 1. Place the MT5634ZPX-V92 CD in the CDROM drive and allow time for the CD to spin up. The MT5634ZPX-V92 AutoRun screen will appear. 2. Click on Start I Control Panel I Phone and Modem Options. 3.

  • Page 17: Step 7 - Connect Your Modem To The Telephone Line

    MultiModemZPX User Guide Step 7 - Connect Your Modem to the Telephone Line The MultiModemZPX communicates over public-switched telephone network lines. Use the modular telephone cable provided with the modem to connect the MultiModemZPX to your telephone wall jack. If you don’t have a standard modular wall jack near your computer, install one or have one installed for you by your telephone company.

  • Page 18: Step 8: Configure The Modem For Your Country

    MultiModemZPX User Guide Step 8: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands.

  • Page 19: Chapter 3 - Using Your Modem

    MultiModemZPX User Guide Chapter 3 - Using Your Modem Operating Your MultiModemZPX If you’re an experienced modem user, you may only want to check your modem’s settings for data compression, error correction, and so on. You’ll find you can get moving quite quickly by using a terminal window (you may use HyperTerminal in Windows) to issue the AT&V<cr>...

  • Page 20: Remote Configuration

    MultiModemZPX User Guide 3. Save the file as ZPXTest.doc and exit WordPad . 4. Click Start | Programs | Accessories | Fax | Compose New Fax. 5. The Compose New Fax wizard appears. Click Next. 6. To send the file to your own fax machine or to another fax modem in your office, type the des- tination name and phone number in the To and Fax # boxes.

  • Page 21: Setup

    MultiModemZPX User Guide Setup Multi-Tech modems are shipped with a default setup password (MTSMODEM). For security measures, you should change the password. As an added security measure, also change the remote configuration escape character. Changing the Setup Password Caution: You can only change the setup password locally; you cannot do it remotely. 1.

  • Page 22: Chapter 4 - At Commands

    MultiModemZPX User Guide 4 AT Commands and Fax Commands Chapter 4 - AT Commands A complete AT Commands, S-Registers, and Result Codes Reference Guide can be found on the MT5634ZPX-V92 CD and on the Multi-Tech Web site. Fax Commands Fax commands resemble AT commands, but are more complicated to use. Because of this, we recommend that you use a fax program to send and receive faxes rather than attempting to control the modem directly.

  • Page 23: Chapter 5 - Troubleshooting

    MultiModemZPX User Guide Chapter 5 - Troubleshooting This chapter describes common problems you may have with your modem and how to solve them. If you are unable to make a successful connection, or if you experience data loss or garbled characters during a connection, use the Initial Checklist below to begin the troubleshooting process.
  • Page 24 MultiModemZPX User Guide remain connected until the program terminates. Some programs can disconnect without exiting the program. If this is the case, try issuing the software’s connection command. If more than one communications program is open, they may conflict with each other. Make sure all other communications programs are closed and try to make the connection again.

  • Page 25: The Modem Disconnects While Online

    MultiModemZPX User Guide • If the modem reports BUSY , the other number may be busy. Try again later. BUSY also may indicate that 9 was not added to the phone number (if required to dial 9 for an outside line). If you are required to dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9, (the comma inserts a pause before the number is dialed).

  • Page 26: The Modem Cannot Connect When Answering

    MultiModemZPX User Guide • If you were online with a commercial online service, it may have hung up because of lack of activity on your part or because you exceeded your time limit for the day. Try increasing the length of time in minutes the modem will wait before disconnecting when no data is sent or received.

  • Page 27: Chapter 6 - Warranty, Service, And Tech Support

    Chapter 6 - Warranty, Service, and Tech Support Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

  • Page 28: Repair Procedures For International Customers (Outside U.s.a. And Canada)

    MultiModemZPX User Guide Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product.

  • Page 29: Service

    Service U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial #______ A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.

  • Page 30: Replacement Parts

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 717-5863 (international and local). Please have modem information available.

  • Page 31: Appendix A - Regulatory Compliance

    No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.

  • Page 32: Fcc Part 15

    MultiModemZPX User Guide FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 33: Industry Canada

    MultiModemZPX User Guide Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 34: New Zealand Telecom Warning Notice

    MultiModemZPX User Guide New Zealand Telecom Warning Notice (1) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 35: Appendix B - Updating Your Modem Firmware

    MultiModemZPX User Guide Appendix B - Updating Your Modem’s Firmware Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are fixed or new features are added.
  • Page 36 MultiModemZPX User Guide Step 3: Download the Upgrade File At Multi-Tech’s Support web page, follow the links to the modem firmware page. Locate the entry for your modem model and click on the upgrade file name to begin downloading the file to a temporary directory on your hard disk.

  • Page 37: Step 8: Restore Your Parameters

    MultiModemZPX User Guide Using the Flash Wizard 1. Use Windows Explorer to copy the new .Hex file (which you downloaded from the Multi-Tech web site) to the folder in which the Flash Wizard program was installed. 2. Click Start | Programs | Flash Wizard to start the firmware update process. The program be- gins by identifying devices attached to your computer.

  • Page 38: Appendix C - Ascii Conversion Chart

    MultiModemZPX User Guide Appendix C - ASCII Conversion Chart CTRL CODE HEX DEC CODE HEX DEC " & ’ 0D 13 < > Null, or all zeros Start of Header Start of Text End of Text End of Transmission Enquiry Acknowledge Bell or Alarm Backspace...

  • Page 39: Appendix D - Weee

    MultiModemZPX User Guide Appendix D - WEEE Appendix D – Waste Electrical and Electronic Equipment (WEEE) The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances), complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
  • Page 40 MultiModemZPX User Guide Analog signal: A waveform which has amplitude, frequency and phase, and which takes on a range of values between its maximum and minimum points. Analog Transmission: One of two types of telecommunications which uses an analog signal as a carrier of voice, data, video, etc.
  • Page 41 MultiModemZPX User Guide business PABX or any residential phone connects to the PSTN at a central office. Centrex: A multi-line service offered by operating telcos which provides, from the telco CO, functions and features comparable to those of a PBX for large business users. See also “Private Branch Exchange”, “Exchange”.
  • Page 42 MultiModemZPX User Guide Serial Bus. The Device Address is the Default Address when the Universal Serial Bus device is first powered or reset. Hubs and functions are assigned a unique Device Address by Universal Serial Bus software. Device driver: Software that controls how a computer communicates with a device, such as a printer or mouse.
  • Page 43 MultiModemZPX User Guide graphics-oriented document (fax) or to the electronic transmission of the image over telephone lines (faxing). Fax transmission differs from data transmission in that the former is a bit-mapped approximation of a graphical document and, therefore, cannot be accurately interpreted according to any character code.
  • Page 44 MultiModemZPX User Guide the request. I/O Addresses: Locations within the I/O address space of your computer used by a device, such as an expansion card, a serial port, or an internal modem. The address is used for communication between software and a device. IRQ Level (Interrupt Request Level): The notification a processor receives when another portion of the computer’s hardware requires its attention.
  • Page 45 MultiModemZPX User Guide T1) between the customer premise and the AT&T serving class 4 CO are the customer’s responibility. MegaLink: BellSouth’s leased T1 service. Message: Associated with such terms as packet, frame, and segment. 1. In information theory, an ordered series of characters intended to convey information.
  • Page 46 MultiModemZPX User Guide via an SSCP-PU session. An SSCP activates a session with the physical unit in order to indirectly manage, through the PU, resources of the node such as attached links. This term applies to type 2.0, type 4, and type 5 nodes only. Pipe: A logical abstraction representing the association between an endpoint on a device and software on the host.
  • Page 47 MultiModemZPX User Guide Serial Port: The connector on a PC used to attach serial devices (those that need to receive data one bit after another), such as a mouse, a printer or a modem. This consists of a 9- or 25-pin connector that sends data in sequence (bit by bit).
  • Page 48 MultiModemZPX User Guide Time Slot: One of 24 channels within a T1 line. Each channel has a 64 Kbps maximum bandwidth. “Time slot” implies the time division multiplexing organization of the T1 signal. Toll Call: A call to a location outside of your local service area (i.e., a long distance call).
  • Page 49 MultiModemZPX User Guide • local digital loopback (tests DTE send and receive circuits), • local analog loopback (tests local modem operation), • remote analog loopback (tests comm link to the remote modem), and • remote digital loopback (tests remote modem operation).

  • Page 50: Index

    Index Symbols 11-bit operation ... 5 33.6K bps ... 5 adaptive answer ... 5 ASCII Conversion Chart ... 38 AT&T calling card tone detection ... 5 Caller ID ... 5 Canadian regulations ... 32–48 Class 1.0 ... 8 Class 2.1 fax ... 5 configuring for your country ...
  • Page 51 Index V.17 ... 8 V.22 ... 8 V.22bis ... 8 V.27ter ... 8 V.29 ... 8 V.3 ... 8 V.32 ... 8 V.34 ... 8 V.34 enhanced ... 8 V.34bis ... 8 V.42 ... 8 V.42 error correction ... 5 V.42bis ...

Table of Contents