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Multitech MultiModem MT5634ZPW-PCI Owner's Manual

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Summary of Contents for Multitech MultiModem MT5634ZPW-PCI

  • Page 1 Model Number MT5634ZPW-PCI Owner’s Manual...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 1 - Introduction and Description Congratulations ... 8 Peripheral Component Interconnect (PCI) ... 11 What is in Your Modem Package? ... 11 How to Use This Manual ... 12 Typographic Conventions ... 14 Chapter 2 - Installation Introduction ... 16 What You’ll Need ...
  • Page 4 Chapter 3 - AT Commands, S-Registers and Result Codes Introduction ... 34 Configuring Communications Software ... 34 AT Commands ... 37 S-Registers ... 48 Result Codes ... 52 Chapter 4 - Troubleshooting Introduction ... 56 Initial Checklist ... 56 Common Problems ... 57 The Modem Does Not Respond to Commands ...
  • Page 5 Appendices Appendix A: Regulatory Compliance ... 76 Appendix B: Technical Specifications ... 90 Appendix C: ASCII Conversion Chart ... 94...

  • Page 7: Chapter 1 - Introduction And Description

    Chapter 1 - Introduction and Description...

  • Page 8: Congratulations

    Congratulations on your purchase of one of the finest internal data/fax/voice modems available today: the MultiModemZPW- ™ from Multi-Tech Systems. The MultiModemZPW-PCI is an internal, half-length, fax modem card that can be plugged into any PCI expansion slot. Your MultiModemZPW-PCI incorporates a new modem technology...
  • Page 9 • ITU V.42 LAP-M and MNP Class 3 and 4 error correction. • ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression. • H.324 compliant (videophone ready). MT5634ZPW-PCI 1 Introduction and Description for data transmission speeds up to...
  • Page 10 Can record and play back answering machine messages using optional microphone and speaker. • Remote/local telephone answering machine (TAM) capabilities include voice mail control, record/playback, and call screening. • Supports the TIA/EIA IS-101 AT+V voice command set. MT5634ZPW-PCI...

  • Page 11: Peripheral Component Interconnect (Pci)

    Peripheral Component Interconnect (PCI) First developed by companies such as Intel Digital Equipment Corp. Interconnect (PCI) bus used by your MT5634ZPW-PCI provides high performance that is easy to use. Because PCI devices contain registers with the device information required for configuration, full auto configuration of PCI Local Bus add-in boards and components is supported.

  • Page 12: How To Use This Manual

    Owner’s Manual How to Use This Manual Chapter 1: Introduction and Description This chapter introduces the MT5634ZPW-PCI, briefly describing its features and package contents. It also describes the typographic conventions used in this manual. Chapter 2: Installing Your Modem This chapter describes first how to install the modem in your computer and connect it to a telephone, telephone line, microphone, and speaker.
  • Page 13 Chapter 6: Warranty, Service, and Technical Support This chapter contains the terms of your warranty and describes how to get help from Multi-Tech Systems for problems you cannot resolve yourself. It includes our technical support phone number, and how to access us through our BBS, the Internet, CompuServe, and our fax-back service.

  • Page 14: Typographic Conventions

    Instructs you to hold down the ALT or CTRL key while you press the key represented by X. Please note the difference between a zero and the letter O . This is a zero: 0. This is a capital O : O. MT5634ZPW-PCI...

  • Page 15: Chapter 2 - Installation

    Chapter 2 - Installation...

  • Page 16: Introduction

    • A 3.5-inch floppy disk drive • An empty PCI expansion slot • Tools to open your computer • The computer’s manual • A nearby telephone line jack • An external speaker or headphone (optional) • An external microphone (optional) MT5634ZPW-PCI...

  • Page 17: Safety Warnings

    Installation of the MultiModemZPW-PCI consists of three steps: (1) installation of the modem in the computer; (2) connection of the modem to the telephone line and, optionally, to an external speaker and microphone; and (3) installation of the modem’s drivers. MT5634ZPW-PCI 2 Installation...

  • Page 18: Sound Card Considerations

    AC outlet. 4. Place the microphone and speakers far enough apart from each other to eliminate feedback. Plug the connector of both microphones into the “MIC IN” jack of both the SoundCard and the MultiModemZPW-PCI. MT5634ZPW-PCI...

  • Page 19: Install The Multimodemzpw-Pci Into The Computer

    6. With the screw you saved in step 3, fasten the retaining bracket to the computer chassis. 7. Replace the cover of the computer. MT5634ZPW-PCI 2 Installation...

  • Page 20: External Connections

    If you wish to use a microphone and/or speaker with the MultiModemZPW-PCI, connect a microphone by inserting the microphone plug into the modem's MIC IN jack. To connect a speaker or headphone, insert the speaker or headphone plug into the modem's LINE OUT jack. MT5634ZPW-PCI...

  • Page 21: Installing Drivers

    (user) profiles, and the four stored telephone numbers. If you come across a setting you’re unsure of, refer to Chapter 3 of this manual for AT command and S-Register explanations and defaults. If you’re a novice, please continue to the next sections of this chapter. MT5634ZPW-PCI 2 Installation...

  • Page 22: Verifying Configuration

    Diagnostics tab. A list of ports and the devices installed on them appears. 9. Click on the COM port the Multi-Tech MT5634ZPW-PCI is installed on, then click on the More Info button to make sure Windows 95 can communicate with the modem. Clicking on...
  • Page 23 Port: COM__ Interrupt:____ Address:_______ Speed:_______ 11. Click on the General tab. Select the Multi-Tech MT5634ZPW-PCI and click on the Properties button to review the modem’s default communications settings. Do not change any settings unless you have special requirements. 12. Click on the Dialing Properties button and review your dialing settings.

  • Page 24: Operating Your Multimodemzpw-Pci

    You may enter these commands with either upper- or lower-case characters. Once you’re in terminal mode, enter AT followed by <CR> to check whether your modem is operational. If everything’s fine, your modem will respond OK . MT5634ZPW-PCI...

  • Page 25: Simple Operations

    If this is the requirement in your software application, enter the following command string to initialize your modem: AT&F<cr> . This setting configures your modem to operate optimally with the software it is utilizing. MT5634ZPW-PCI 2 Installation...

  • Page 26: Testing The Multimodemzpw-Pci's Data Functions

    9. Click OK , then click Dial. If you have a speaker connected to the MultiModemZPW-PCI, you will know you have reached another modem by the harsh sounds of the modem handshake. MT5634ZPW-PCI...
  • Page 27 7. If you select Zmodem, the file will transfer automatically. If you select another protocol, you may have to initiate the transfer yourself. 8. When the download is complete, enter S to return to the File Menu. MT5634ZPW-PCI 2 Installation...

  • Page 28: Testing The Multimodemzpw-Pci's Fax Functions

    Next . 10. Click Add File . In the Open a File to Attach dialog box, select “ZPW-PCI Test.doc,” and click Open . The ZPW-PCI Test.doc file is added to the Files to Send list box. MT5634ZPW-PCI...

  • Page 29: Other Ways To Access Microsoft Fax

    MultiModemZPW-PCI’s Answering Machine Test Test the MultiModemZPW-PCI’s voice function by using the included software to set up the MultiModemZPW-PCI as a telephone answering machine. Have a friend call and leave a message, then play it back. MT5634ZPW-PCI 2 Installation...

  • Page 30: Loopback Testing

    “Step 2: Call the Multi-Tech BBS.” HyperTerminal starts with the Connect dialog box open. 4. Click Cancel in the Connect dialog box. 5. In the HyperTerminal terminal window, type AT+FCLASS=8 AT+VLS=7 ATDT xxxxxxx (dials the phone number xxxxxxx ) MT5634ZPW-PCI...
  • Page 31 6. Speak into the microphone to talk to the person on the other end of the line, and listen over the speaker. 7. Type ATH and press ENTER to hang up. 8. Type ATZ and press ENTER to reset the modem. MT5634ZPW-PCI...
  • Page 32 Owner’s Manual MT5634ZPW-PCI...

  • Page 33: Chapter 3 - At Commands, S-Registers And Result Codes

    Chapter 3 - AT Commands, S-Registers and Result Codes...

  • Page 34: Introduction

    MultiModemZPW-PCI (e.g., Multi-Tech MT5634ZPW- PCI ) from the software’s modem list. If your model number isn’t listed, choose a generic modem of the same speed as yours, i.e., a generic V.34 or 33600 bps modem, and rename it “Multi-Tech MT5634ZPW-PCI”. MT5634ZPW-PCI...
  • Page 35 8. If the software allows you to edit the no-connect messages ( NO CARRIER, BUSY, NO ANSWER, NO DIALTONE ), make sure there is no space between DIAL and TONE in NO DIALTONE . MT5634ZPW-PCI...
  • Page 36 ATDT*70,. If you are using Windows 95-compliant software, make these changes in the “How I dial from this location” box of the Dialing Properties sheet. *70 is only used in the United States. MT5634ZPW-PCI...

  • Page 37: At Commands

    Values: Description: This symbol placed in dialing string enables the modem to detect AT&T's "call card" tones to access user's calling card when originating an on-line connection-- Command: Answer Values: Description: Answer an incoming call before the final ring. MT5634ZPW-PCI...
  • Page 38 T Tone-dial following numbers in command (default). V Switch to speakerphone mode and dial the W Wait for a new dial tone before continuing to dial. after ATD.) following number. Use ATH command to hang up. (X2, X4, X5, X6, or X7 must be selected.) MT5634ZPW-PCI...
  • Page 39 Description: H0 Go on-hook to hang up. Go off-hook to make the phone line busy. MT5634ZPW-PCI the &Zn=x command (see &Zn=x command for further information). The range of n is 0-3. Pause during dialing for time set in register S8.
  • Page 40 Default: Description: N0 Modem performs handshake only at communication standard specified by S37 and the B command. Modem begins handshake at communication standard specified by S37 and the B command. During handshake, fallback to a lower speed can occur. MT5634ZPW-PCI...
  • Page 41 Read value of register S r and display value in 3-digit decimal form. Command: Result Code Format n = 0 or 1 Values: Default: Description: V0 Displays result codes as digits (terse response). Displays result codes as words (verbose response). MT5634ZPW-PCI...
  • Page 42 Description: Z0 Reset modem to profile saved by the last &W command. Same as Z0. Command: &B n V.32 Auto Retrain n = 1 Values: Default: Description: &B0 Disable V.32 auto retrain. (Not supported.) &B1 Enable V.32 auto retrain. MT5634ZPW-PCI...
  • Page 43 Enable 550 Hz guard tone. &G2 Enable 1800 Hz guard tone. The &G command is not used in North America. Command: &J n Auxiliary Relay Control Values: n = 0 Default: Description: &J0 The auxiliary relay is never closed. &J1 Not supported—responds ERROR. MT5634ZPW-PCI...
  • Page 44 = 0, 1, 3 or 6 Values: Default: None Description: &T0 Abort. Stop any test in progress. &T1 Local analog loop test. &T3 Local digital loopback test. &T6 Remote digital loopback test. Command: &V View Current Configuration Values: Description: Displays the active modem settings. MT5634ZPW-PCI...
  • Page 45 Description: \J0 Enable data buffer—serial port speed is independent of connect speed. Not supported—responds ERROR. Command: \K n Set Break Control n = 5 Values: Default: Description: \K5 Modem sends break signal received from the DTE to the remote modem. MT5634ZPW-PCI...
  • Page 46 Disable protocol result code appended to DCE speed. Enable protocol result code appended to DCE speed. Command: \X n XON/XOFF Pass-Through n = 0 or 1 Values: Defaults: Description: \X0 Respond to and discard XON/XOFF characters. Not supported—responds ERROR. MT5634ZPW-PCI...
  • Page 47 For testing and debugging only. Command: %T94 Testing External RAM Values: Description: This command is used for testing the external RAM. Enter AT%T94<cr> to determine the status of external RAM. The response you should receive will be either "FAIL" or "PASS" MT5634ZPW-PCI...

  • Page 48: S-Registers

    127 disable the escape sequence. 13 (^M) Sets ASCII code for the carriage return character. 10 (^J) Sets ASCII code for the line feed character. 8 (^H) Sets ASCII code for the backspace character. Values greater than 32 disable the backspace character. MT5634ZPW-PCI...
  • Page 49 1 minute 0–255 decimal 0–1 decimal {0,2}, {1,3} N/A {4,6}, {5,7} MT5634ZPW-PCI Default Description Sets the time the modem will wait after it goes off-hook before it be- gins to dial the telephone number. Sets the time the modem will wait for a carrier signal before aborting a call.
  • Page 50 5 = 38000 bps 6 = 40000 bps 7 = 42000 bps 8 = 44000 bps 9 = 46000 bps 10 = 48000 bps 11 = 50000 bps 12 = 52000 bps 13 = 54000 bps 14 = 56000 bps MT5634ZPW-PCI...
  • Page 51 0–1 decimal 7 or 128 7 seconds 0, 5–255 10 S108 decimal 0-3, 6,7 MT5634ZPW-PCI Default Description Enables/disables the 56K auto rate. Retrain and fallback are disabled in data mode. 0 = dis- able; 1 = enable. For testing and debugging only.

  • Page 52: Result Codes

    Connected at 28800 bps Connected at 31200 bps Connected at 32000 bps Connected at 33600 bps Connected at 34000 bps Connected at 36000 bps Connected at 38000 bps Connected at 40000 bps Connected at 42000 bps Connected at 44000 bps MT5634ZPW-PCI...
  • Page 53 V42bis (V.42 error control [LAP-M] and V.42bis data compression); V42 (V.42 error control [LAP-M] only); MNP5 (MNP 4 error control and MNP 5 data compression); MNP4 (MNP 4 error control only); NoEC (No error control protocol). MT5634ZPW-PCI Description Connected at 46000 bps Connected at 48000 bps...
  • Page 54 Owner’s Manual MT5634ZPW-PCI...

  • Page 55: Chapter 4 - Troubleshooting

    Chapter 4 - Troubleshooting...

  • Page 56: Introduction

    • If you connected a microphone to your modem, check the connection of the microphone plug to the modem’s “MIC IN” jack. • If you connected speakers to your modem, check the connection of the speaker plug to the modem’s “LINE OUT” jack. MT5634ZPW-PCI...

  • Page 57: Common Problems

    • Data is being lost. • There are garbage characters on the monitor. • Fax and communications software won’t run at the same time. If you experience problems, please check the following possibilities before calling Technical Support (see Chapter 7). MT5634ZPW-PCI 4 Troubleshooting...

  • Page 58: The Modem Does Not Respond To Commands

    • Another expansion card, such as a bus mouse or sound card, might be using the same COM port, memory address, or interrupt request (IRQ) as your modem. On the Windows 95 desktop, right-click on My Computer, select Properties, Device Manager, and Ports, then double-click on the MT5634ZPW-PCI...
  • Page 59 • The modem may be defective. If you have another MultiModemZPW-PCI, try swapping modems. If the problem goes away, the first modem is possibly defective. Call Technical Support for assistance (see Chapter 7). MT5634ZPW-PCI...

  • Page 60: The Modem Dials But Cannot Make A Connection

    X3 , which will cause the modem to ignore dial tones. (Note, however, that X3 is not allowed in some countries, such as France and Spain.) MT5634ZPW-PCI...
  • Page 61 Windows 95 software, select Start, Settings, Control Panel, Modems. In the Modems Properties sheet, select the appropriate MultiModemZPW-PCI model number (e.g., Multi-Tech MT5634ZPW-PCI), click Dialing Properties, and type 9 in the local and long distance boxes in the “How I dial from this location” box.

  • Page 62: The Modem Disconnects While Online

    Dial Prefix box. To change it for Windows 95 software, select Start, Settings, Control Panel, Modems. In the Modems Properties sheet, select the Multi-Tech MT5634ZPW-PCI, click Dialing Properties, check “This location has call waiting,” and select the correct code for your phone service.

  • Page 63: The Modem Cannot Connect When Answering

    CompuServe’s WinCIM software, you must set the modem for XON/OFF flow control (see Chapter 4 for the CompuServe initialization string). • Try entering the &V (View Parameters) command, making a screen print of the diagnostics listing, and checking for parameters that may be unacceptable. MT5634ZPW-PCI 4 Troubleshooting...

  • Page 64: There Are Garbage Characters On The Monitor

    If you are using legacy communications software with Windows 95, you may get a message that another application is occupying the device even when no call is in progress. Close any open legacy communications programs, and try again. MT5634ZPW-PCI...

  • Page 65: Chapter 5 - Warranty, Service And Technical Support

    Chapter 5 - Warranty, Service and Technical Support...

  • Page 66: Introduction

    CompuServe, the Internet, and our fax-back service. Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).

  • Page 67: Technical Support

    Modem model no.: _________________________________ Modem serial no.: __________________________________ Modem firmware version: ____________________________ Drivers software version: ____________________________ Datacomm software version: _________________________ FAX software version: ______________________________ Other software version: _____________________________ COM port no.: _____________________________________ IRQ setting: _______________________________________ MT5634ZPW-PCI 5 Warranty, Service and Tech Support...
  • Page 68 Type ATI4<CR> in terminal mode to display the modem firmware version. Please note the status of your modem in the space below before calling tech support. This includes screen messages, diagnostic test results, problems with a specific application, etc. ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ MT5634ZPW-PCI...

  • Page 69: Service

    Please send modems that require repairs to the following address: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repair If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment.

  • Page 70: The Multi-Tech Bbs

    BBS on your first call. 4. Press ENTER until the Main Menu appears. From the Main Menu you have access to three main areas: the Files Menu, the Message Menu, and Bulletins. For help on menu commands, type ?. MT5634ZPW-PCI...

  • Page 71: Downloading A File

    5. Enter D. You will see a list of the files you have marked. Enter E if you would like to edit the list; otherwise enter D again to start the download process. MT5634ZPW-PCI 5 Warranty, Service and Tech Support...

  • Page 72: Reading A Message

    When you log on, the BBS will ask if you would like to view the bulletin menu. The bulletins are menu-driven; to read a bulletin, enter its number. You can also access the bulletins by typing B at the Main Menu. MT5634ZPW-PCI...

  • Page 73: About Compuserve

    If you prefer to receive support via the internet, you can contact Tech support via e-mail at: http://www.multitech.com/_forms/email_tech_support.htm Multi-Tech's presence includes a Web site at: http://www.multitech.com and an ftp site at: ftp://ftp.multitech.com MT5634ZPW-PCI 5 Warranty, Service and Tech Support Marketing Dept. Sales Dept. Publications Dept.

  • Page 74: About The Multi-Tech Fax-Back Service

    From the Technical Support catalog, you can request basic modem operation information and troubleshooting guides. With either catalog, simply enter the FB Doc. number of the literature you wish to receive. MT5634ZPW-PCI...
  • Page 75 Appendices...

  • Page 76: Appendix A: Regulatory Compliance

    But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. MT5634ZPW-PCI...
  • Page 77 7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 8. This equipment cannot be used on public coin service provided by the telephone company.
  • Page 78 This device complies with Part 15 of the FCC rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. MT5634ZPW-PCI...

  • Page 79: Canadian Limitations Notice

    This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. MT5634ZPW-PCI Appendices...

  • Page 80: Ringer Equivalence Number

    The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed MT5634ZPW-PCI...

  • Page 81: Compliance With Babt Requirements

    The larger the distance shown in brackets applies where the local environment within the host is subject to conductive pollution or dry nonconductive pollution which could MT5634ZPW-PCI Appendices...
  • Page 82 Owner’s Manual become conductive due to condensation. Failure to maintain these minimum distances would invalidate approval. Figure A-1. Creepage and Clearance Distances. MT5634ZPW-PCI...

  • Page 83: European Low Voltage Directive

    (less than ± 30 volts). Ports which are capable of connecting to other apparatus are defined as SELV. To ensure conformity with EN41003, ensure that these ports are only connected to ports of the same type on other apparatus. MT5634ZPW-PCI Appendices...
  • Page 84 The approval of this modem for connection to the British Telecom public switched telephone network is INVALIDATED if the apparatus is subject to any modification in any material way not authorized by BABT or if it is used with or connected to: REN = 1 MT5634ZPW-PCI...
  • Page 85 British Telecom public switched telephone network must be approved apparatus as defined in Section 22 of the British Telecommunications Act 1984. The Approval Label is as follows: The REN number for this apparatus is 1. MT5634ZPW-PCI Appendices...

  • Page 86: Compliance With Bs6328 Part 1

    The modem does not require dc from the Private Circuit for correct operation. The modem may be damaged if connected, in a private circuit mode, to a circuit supplying dc current (the maximum permissible direct current is zero amps). MT5634ZPW-PCI...
  • Page 87 Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits; both amended by Council Directive 93/68/EEC of 22 July 1993 on the harmonization of CE marking requirements. MT5634ZPW-PCI Appendices...

  • Page 88: Australian And New Zealand Modem Warning Notice

    30 minutes before attempting to call the number again. Default Permissible Range Do not use Do not change &G2 Do not change &P1 Do not change see table below Default Permissible Range 2 - 5 MT5634ZPW-PCI...

  • Page 89: New Zealand Telecom Warning Notice

    “The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing and is readily available on almost all New Zealand telephone exchanges.” “WARNING NOTICE: during a mains power failure”. MT5634ZPW-PCI No ‘111’ or other calls can be made from this device Appendices...

  • Page 90: Appendix B: Technical Specifications

    Although K56flex technology is capable of downloads of up to 56K bps, FCC regulations currently restrict ISP modems to downloads of 53K bps. MultiModemZPW-PCI MT5634ZPW-PCI *K56flex speeds when accessing an ISP-type K56flex server (actual speed depend on server capabilities and line...
  • Page 91 Data Compression Speed Detection Fallback Modes of Operation Flow Control Intelligent Features MT5634ZPW-PCI ITU V.42 (LAP-M and MNP Classes 2–4) ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression) Automatic speed detection and switching between available speeds In adverse line conditions, the modem...
  • Page 92 Receive Originate: 2400 Hz Receive Answer: 1200 Hz Transmit Originate: 1270 Hz mark 1070 Hz space Transmit Answer: 2225 Hz mark 2025 Hz space Receive Originate: 2225 Hz mark 2025 Hz space Receive Answer: 1270 Hz mark 1070 Hz space MT5634ZPW-PCI...
  • Page 93 Bus Type Connectors Cables Environmental Power Requirements Dimensions Limited Warranty MT5634ZPW-PCI 1650 Hz mark, 1850 Hz space for Transmit Originate; 1650 Hz mark, 1850 Hz space for Transmit Answer V.27ter: 1800 Hz Originate/Answer V.29 QAM: 1700 Hz Originate/Answer V.17 TCM: 1800 Hz Originate/Answer...

  • Page 94: Appendix C: Ascii Conversion Chart

    Device Control 2 Device Control 3 Device Control 4 Negative Acknowledge CODE HEX DEC 6C 108 6D 109 7C 124 7D 125 Sync. End Transmission Block Cancel End of Medium Substitute Escape File Separator Group Separator Record Separator Unit Separator Delete MT5634ZPW-PCI...

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