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Related Manuals for Multitech MultiModem MT5634ZPX-PCI-U
Summary of Contents for Multitech MultiModem MT5634ZPX-PCI-U
- Page 1 MT5634ZPX-PCI-U MT5634ZPX-PCI-U-NV Internal Data / Super G3 Fax Modem User Guide...
- Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
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Page 3: Table Of Contents
MultiModemZPX User Guide Chapter 1 - Introduction ... 5 Product Description ... 5 Chapter 2 - Installation ... 6 What You Will Need ... 6 Safety Warnings ... 6 Step 1: Install the MultiModemZPX in your Computer ... 7 Step 2: Make the External Connections ... 8 Step 3: Install the Modem Driver ... - Page 4 MultiModemZPX User Guide Appendix D - Upgrading the Modem ... 33 Introduction ... 33 Upgrade Overview ... 33 Step 1: Identify the Modem Firmware ... 33 Step 2: Identify the Current Firmware Version ... 34 Step 3: Download the Upgrade File ... 34 Step 4: Extract the Upgrade Files ...
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Page 5: Chapter 1 - Introduction
MultiModemZPX User Guide 1 Introduction Chapter 1 - Introduction Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. Product Description One Modem, Worldwide Use. -
Page 6: What You Will Need
MultiModemZPX User Guide Chapter 2 - Installation What You Will Need Before starting, please make sure you have everything you need: We supply • An MT5634ZPX-PCI data/fax modem • An RJ-11 telephone cable • A printed Quick Start Guide • An MultiModemZPX system CD containing modem drivers, this User Guide, PhoneTools (a data communications software program, and Adobe Acrobate Reader •... -
Page 7: Step 1: Install The Multimodemzpx In Your Computer
MultiModemZPX User Guide Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. -
Page 8: Step 2: Make The External Connections
MultiModemZPX User Guide Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. -
Page 9: Step 3: Install The Modem Driver
If Windows assigns the modem to a COM port higher than 4, then certain legacy software applications will not recognize the modem. To correct this situation, Multi-Tech Systems provides two additional driver files on the MultiModemZPX CD that may be used to reassign the modem to either COM3 or COM4. To reassign the COM port: 1. - Page 10 (nonWindows) communications software you install. Port: COM ______ Interrupt: _______ Address: _________ Speed: _________ 10. Click the General tab. Select Multi-Tech Systems MT5634ZPX-PCI, and click Properties to review the modem’s default communications settings. Do not change any settings unless you have special requirements.
- Page 11 3. When the MT5634ZPX-PCI Autorun 4. The Multi-Tech Systems NT4 PCI Modem Setup dialog box Now click Install. The MT5634ZPX-PCI-V92 driver is installed on the selected COM port. When a message asking you to restart the computer appears, remove the CD from the CD-ROM drive, and then click OK to restart the computer.
- Page 12 Click Start | Settings | Control Panel. Double-click Phone and Modem Properties. In the Phone and Modem Properties dialog box, click the Modems tab. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then click the Diagnostics tab and then click the Query Modem button to display information about your modem settings.
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Page 13: Step 4: Configure The Modem For Your Country
MultiModemZPX User Guide Step 4: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. -
Page 14: Step 5: Install Phonetools
MultiModemZPX User Guide Step 5: Install PhoneTools You can use PhoneTools to setup the operation of your modem. Multi-Tech includes this data communications software program on the product CD shipped with your modem. In general, the modem will work with most data communications software programs. Data communications software gives you access to commands that govern how the modem operates;... -
Page 15: Chapter 3 - Remote Configuration
MultiModemZPX User Guide Chapter 3 - Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZPX and MT5634ZBA modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. -
Page 16: To Change The Remote Escape Character
MultiModemZPX User Guide To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character ei- ther locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). -
Page 17: Chapter 4 - Troubleshooting
MultiModemZPX User Guide Chapter 4 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. -
Page 18: The Modem Cannot Connect When Dialing
MultiModemZPX User Guide • Another expansion card, such as a sound or game card, might be using the same COM port, memory address, or interrupt request (IRQ) as your modem. See Chapter 2 for information on verifying the configuration for your operating system. -
Page 19: The Modem Disconnects While Online
MultiModemZPX User Guide If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which inserts a pause before the number is dialed. By inserting 9, into the dial prefix, you do not have to include it in each directory entry. -
Page 20: The Modem Cannot Connect When Answering
MultiModemZPX User Guide The Modem Cannot Connect When Answering • The default DTR Control command (&D2) inhibits autoanswer. To enable au- toanswer, change DTR Control to &D0, and make sure &Q0, &Q5, or &Q6 is also set. For more information, see the &D command in Chapter 4. For informa- tion on changing the modem’s default configuration, see “Step 5: Install and Configure Your Software”... -
Page 21: There Are Garbage Characters On The Monitor
MultiModemZPX User Guide There Are Garbage Characters on the Monitor • Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. •... -
Page 22: Voice Mail Test
MultiModemZPX User Guide Voice Mail Test Test the MultiModemZPX’s voice function by using the included software to set up the MultiModemZPX for voice mail. Have an acquaintance call and leave a message, and then play it back. If your modem does not play sound files in voice mode, go to Windows Control Panel and double-click the Multimedia icon. -
Page 23: Appendix A - Regulatory Compliance
No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. -
Page 24: Canadian Limitations Notice
MultiModemZPX User Guide FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursu- ant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm- ful interference in a residential installation. -
Page 25: Protection Against Contact With Tnv Circuit
MultiModemZPX User Guide Before installing this equipment, users should ensure that it is permissible to be connected to the facili- ties of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. -
Page 26: New Zealand Telecom Warning Notice
MultiModemZPX User Guide EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility;... -
Page 27: International Modem Restrictions
MultiModemZPX User Guide 6. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 7. Some parameters required for compliance with Telecom’s Telepermit require- ments are dependent on the equipment (PC) associated with this device. The as- sociated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications: For repeat calls to the same number:... -
Page 28: Appendix B - Technical Specifications
MultiModemZPX User Guide Appendix B - Technical Specifications The MultiModemZPX modem meets the following specifications: Trade Name Model Number Build Number Server-to-Client Data Rates Client-to-Server Data Rates Client-to-Client Data Rates Fax Data Rates Data Format Modem Compatibility ITU-T V.92, V.90, V.34 enhanced, V.34, V.32bis, V.32, Fax Compatibility Video Compatiblity Voice Compatibility... -
Page 29: B Technical Specifications
MultiModemZPX User Guide Command Buffer Transmit Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Bus Type Connectors Cables Diagnostics Environmental Storage Temperature Power Requirements Dimensions Operating Systems Limited Warranty B Technical Specifications keyboard-controlled modem options; non-volatile memory; remote configuration; DTR dialing; callback security; A-law support in 56K modes;... -
Page 30: Appendix C - Warranty, Service, And Technical Support
Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment. - Page 31 MultiModemZPX User Guide Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/orc/ Please direct your questions regarding technical matters, product configuration, ver- ification that the product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail tsupport@multitech.com.
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Page 32: Technical Support
MultiModemZPX User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). -
Page 33: Appendix D - Upgrading The Modem
MultiModemZPX User Guide Appendix D - Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added. -
Page 34: Step 2: Identify The Current Firmware Version
MultiModemZPX User Guide Step 2: Identify the Current Firmware Version Identify the current version of your modem’s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to PORT/MultiModemZPX/firmware.asp. -
Page 35: Step 6: Upgrade The Modem's Firmware
MultiModemZPX User Guide 2. In the program’s terminal window, type AT&V and press E modem’s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Type AT&W1Z and press E modem to factory default. 5. -
Page 36: Appendix E - Installing Under Linux
MultiModemZPX User Guide Appendix E - Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux op- erating systems should be similar. Briefly, in Linux, you do not need drivers for most modems. -
Page 37: Using The Terminal Program Minicom To Verify Operation
MultiModemZPX User Guide Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3. To set Linux to configure the modem at boot-up, use an editor such as “jed”... -
Page 38: Answering Calls
MultiModemZPX User Guide Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. -
Page 39: Appendix F - Installing Under Sco Openserver
MultiModemZPX User Guide Appendix F - Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most modems. Programs in SCO OpenServer commonly call upon the port, rather than the modem. -
Page 40: Index
MultiModemZPX User Guide Index AT commands &D 20 &Q 20 &W 15, 16 O 15, 16 autoanswer 20 call waiting 19 Caller ID 5, 20, 21 Canadian regulations 24–27 COM Port assignment 9 communication programs 17 compression, data 20 configuring for your country 13 country configuration 13 data compression 20 driver installation 9...
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