AMX NXD-500i Operation/Reference Manual page 132

Troubleshooting
Troubleshooting Information (Cont.)
Symptom
My panel is not showing up in the
Virtual Master's System list of
connected devices.
My Connection Status button isn't
blinking and it says the USB is
connecting.
My on-screen mouse cursor doesn't
appear.
Calibration is not working.
Panel doesn't respond to my touches • The protective cover makes calibration difficult because the user can't calibrate
The left border of the graphics has a
crawling, dashed line.
NetLinx Studio only detects one of
my connected Masters.
120
Solution
If a Virtual Master has already connected to the target panel, the G4 device
retains the information of the previous Virtual Master System number.
• Reboot the panel without plugging the USB cable into the panel.
• Configure NetLinx Studio for a Virtual Master connection. Note the System
Number used in the Edit Settings window.
• Stop communication on the Virtual Master by going to
Settings > Stop Communications.
• Click Yes to stop communication.
• Select the System Number (from the Online Tree tab) and use a right mouse
click to select Refresh System. This re-establishes communication with the
Virtual Master.
• Plug-in the mini-USB cable into the corresponding port on the panel.
• Wait a few seconds and refresh the system. This re-establishes communication
with the Virtual Master. The panel should now appear in the list of available
devices.
"USB Connecting" is displayed when the panel tries to establish USB
communication with the PC, either within the NetLinx Studio or TPDesign4
applications.
• Remove the USB connector from the panel and close any AMX
applications.
• Reboot the panel.
• Launch the AMX application and attempt reconnect to the panel.
• If using Studio for Virtual Master communication, establish a Virtual Master
connection, verify the correct System number, stop communication with the
Virtual Master, and then re-establish communication by refreshing the system.
• After the panel powers-up, reconnect the USB connector to the panel.
• Verify that you have a valid USB connection from within your System Tray.
• The USB connections are not detected until after the particular USB connection
plugged into the corresponding port on the panel and power is cycled to the
panel.
• After the Modero touch panel has been updated with a new firmware kit
(downloaded to the panel through NetLinx Studio), the calibration could need to
be reset.
• Cycling power to the panel should provide a baseline calibration for the
particular touch panel. Proceed to the Calibration page and reset the on-screen
calibration.
on specific crosshairs when the sheet is pressing on the whole LCD.
• Verify that the protective laminate coating on the LCD has been removed
before beginning any calibration process.
• On some units at some resolutions, wavy lines may appear across the entire
screen. This has been seen on middle resolutions and is referred to as the "Mid
Range Fallout" problem.
• This is due to the graphics controller settings in the firmware.
• Update to the latest v2.XX.XX firmware. Visit the www.amx.com > Tech
Center > Downloadable Files > Firmware Files > Modero panels, and then
download the KIT file to your computer.
Each Master is give a Device Address of 00000.
• Only one Master can be assigned to a particular System number. When
working with multiple Masters, open different instances of NetLinx Studio and
assign each Master its own System value.
• Example: a site has an NXC-ME260/64 and an NI-4000. In order to work with
both units. The ME260/64 can be assigned System #1 and the NI-4000 can
then be assigned System #2 using two open sessions of NetLinx Studio 2.
NXD-500i 5" Modero Wall/Flush Mount Touch Panel with Intercom