HP Sprout Maintenance & Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. Sprout
  6. Maintenance & service manual

HP Sprout Maintenance & Service Manual

Hide thumbs Also See for Sprout:
Table of Contents

Advertisement

Quick Links

See also: User Manual
Maintenance & Service Guide
Sprout Business PC

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Sprout and is the answer not in the manual?

Questions and answers

Related Manuals for HP Sprout

Summary of Contents for HP Sprout

  • Page 1 Maintenance & Service Guide Sprout Business PC...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Getting to know your Sprout .......................... 1 Finding hardware and software information ......................1 Locating hardware ..........................1 Locating software ..........................1 Front ..................................2 Sprout Illuminator ..............................3 Top ..................................4 Right side ................................5 Left side .................................
  • Page 6 Fan ..............................20 Tools and software requirements ....................21 Screws ............................... 21 Cables and connectors ........................21 Hard Drives ............................21 Lithium coin cell battery ........................22 SATA hard drives ..............................22 SATA hard drive cables ............................22 SATA data cable ..........................22 SMART ATA drives ..............................
  • Page 7 Downloading a BIOS update ......................116 Recovering the Configuration Settings ......................117 7 Using HP PC Hardware Diagnostics (UEFI) ..................... 119 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............120 8 Troubleshooting ............................121 Wireless connection problems .......................... 121 Cannot connect to a WLAN ......................
  • Page 8 Sprout will not turn on or start ....................... 123 Hard drive error ..........................123 Sprout is not responding ........................ 124 Sprout shuts down unexpectedly ....................124 Display problems ............................... 124 The display is blank ......................... 124 Images on the screen are too large or too small, or the images are fuzzy ........124 Keyboard and mouse problems ........................
  • Page 9 Cleaning your Sprout ........................150 Cleaning procedures ..................... 150 Cleaning the display and glass surfaces ............ 150 Cleaning the sides or cover ................ 151 Cleaning the Touch mat ................151 Cleaning the keyboard or mouse ............... 151 Appendix A Power cord set requirements ....................... 153 General requirements ............................
  • Page 10 ENWW...

  • Page 11: Getting To Know Your Sprout

    Getting to know your Sprout Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your immersive computer and where to find additional HP resources.

  • Page 12: Front

    Tap the projector/touch mat button to turn off the touch mat. light ● Touch-and-hold the projector/touch mat button to turn off the projector. ● Tap the projector/touch mat button to turn both the projector and the touch mat on. Chapter 1 Getting to know your Sprout ENWW...

  • Page 13: Sprout Illuminator

    From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Sprout Illuminator CAUTION: To prevent damage to your vision, avoid staring directly at the lights on the Sprout Illuminator. Component Description Desk lamp touch sensor Touch to turn the desk lamp on, to dim it, or to turn it off.

  • Page 14: Top

    ‒ or – From the Windows desktop, right-click the Start button, and then select Power Options. Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment. Chapter 1 Getting to know your Sprout ENWW...

  • Page 15: Right Side

    Right side Component Description Internal magnet Allows you to attach the stylus. Volume up/down button Increases or decreases the speaker volume. USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and provides enhanced USB power performance for USB 3.0 devices. USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device.

  • Page 16: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. ‒ or –...

  • Page 17: Rear

    Rear Component Description Vent Enables airflow to cool internal components. Power supply light On: The AC power cord is connected. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable may not prevent the computer from being mishandled or stolen.

  • Page 18: Connecting The Hp Touch Mat

    To connect the touch mat, place the touch mat on a flat, level surface in front of the monitor, and slide it toward the front of the monitor. The magnets in the Sprout Connector connect the touch mat to the monitor automatically.

  • Page 19: Labels

    NOTE: If you remove the touch mat, the projector will turn off. To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch Mat cover (purchased separately). Labels Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems.
  • Page 20 Chapter 1 Getting to know your Sprout ENWW...

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Computer covers Item Description Left rear cover Right rear cover Bottom rear cover Top rear cover (webcam) ENWW Computer covers...

  • Page 22: Computer Boards

    Webcam module Converter board WLAN module (HP WLAN 802.11 a/b/g/n + Bluetooth 4.0; not illustrated) 4-GB memory module (SODIMM; PC3-12800, 1666-MHz; not illustrated) Intel Core i7-4790S processor (3.2 GHz, 8 MB cache, 65 W) (includes replacement thermal material; not illustrated)

  • Page 23: Computer Misc Parts

    Computer misc parts Item Description Heat sink (thermal module) (includes replacement thermal material) Hard drive connector and cables USB connector and cable (for wireless USB dongle) Speakers Display assembly Antenna kit ENWW Computer misc parts...

  • Page 24: Computer Cables

    Item Description Hard drive (1 TB, 2.5-inch, SSHD) Power cord Wireless keyboard and mouse kit Touch Mat cover Stylus HP Desktop Organizer Computer cables Description LVDS (display) cable Webcam cable Converter cable Left I/O cable Right I/O cable Top board cable...

  • Page 25: Column Covers

    Column covers Item Description Main column cover (white) Inside cover Subwoofer mesh cover Bottom cover POGO board cover (Touch Link cover) ENWW Column covers...

  • Page 26: Column Misc Parts

    Column misc parts Item Description Docking board POGO board (connects to Touch Mat) Touch Mat Power supply, 350 W Column assembly chassis Subwoofer Rear I/O modules Power cable Cables (not illustrated) NFC board Projector power POGO power Chapter 2 Illustrated parts catalog ENWW...

  • Page 27: Disassembly Preparation And Sata Drive Guidelines

    Disassembly preparation and SATA drive guidelines This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 28: Generating Static

    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 29: Grounding The Work Area

    ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ●...

  • Page 30: Operating Guidelines

    ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ●...

  • Page 31: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 32: Lithium Coin Cell Battery

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 33: Smart Ata Drives

    SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
  • Page 34 Chapter 3 Disassembly preparation and SATA drive guidelines ENWW...

  • Page 35: Removal And Replacement Procedures - Computer

    Removal and Replacement Procedures – Computer The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order. Remove all media from the computer. Shut down the computer.

  • Page 36: Removing The Rear Covers From The Computer

    Removing the rear covers from the computer You must remove the rear covers from the computer before you can service the computer or the column. Each cover may be secured with one captive screw. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 37 If a security screw is installed in the bottom of the rear cover, remove the screw (1). Slide the right rear cover toward the right to disengage it from the computer (2), and the lift the cover off the computer (3). Reverse the removal procedures to install the covers.

  • Page 38: Hard Drive

    Hard drive The hard drive (1) is located under the left rear cover. You do not have to remove the computer from the column to service the hard drive. To remove the hard drive: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 39 To remove the drive from the drive cage, remove the four Phillips screws from the sides of the cage (1), and then lift the cage off the drive (2). NOTE: Be sure to note the orientation of the hard drive (which side is up and connector location) before removing from the hard drive cage.

  • Page 40: Memory

    Memory The memory modules (2) are located under the memory cover under left rear cover. You do not have to remove the computer from the column to replace the memory modules. SODIMMs are small outline dual-inline memory modules. SODIMM modules must meet the following requirements: ●...
  • Page 41 Lift the top of the memory cover to disengage it from the computer (1), and then remove the cover (2). Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle. Remove the module (2). Use the same procedure to remove both memory modules. NOTE: A memory module can be installed in only one way.

  • Page 42: Wireless Usb Dongle

    Wireless USB dongle Two wireless replacement kits are available: ● Wireless keyboard ● Wireless mouse with wireless receiver The wireless USB dongle controls both kits. The dongle (3) is located under the right rear cover. You do not have to remove the computer from the column to remove the wireless USB dongle.

  • Page 43: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 44 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). Chapter 4 Removal and Replacement Procedures – Computer ENWW...

  • Page 45: Separating The Computer From The Column

    Separating the computer from the column You must remove the computer from the column before you can service any components other than the hard drive, memory, and battery. The computer is secured to the column using four Torx screws. One power cable connects the column to the computer as well.
  • Page 46 Remove the two left screws that secure the computer to the column. Separate the computer from the column slightly – enough to access the cable that connects the column to the computer. Chapter 4 Removal and Replacement Procedures – Computer ENWW...
  • Page 47 Disconnect the power connector cable from the computer. Reverse the separation procedures to reattach the computer to the column. ENWW Separating the computer from the column...

  • Page 48: Top Rear Cover (Webcam)

    Top rear cover (webcam) The top rear cover is located at the top of the computer. Under the cover are the microphone module and the webcam module. To remove the webcam cover: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 49 Use a tool to disengage the top of the cover from the top of the computer, and then rotate the cover off the computer. To install the webcam cover, reverse the removal procedures. ENWW Top rear cover (webcam)

  • Page 50: Microphone Module

    Microphone module The microphone module is located at the top of the computer beneath the webcam cover. The microphone module sits on top of the webcam module. To remove the microphone module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).

  • Page 51: Webcam Module

    Webcam module The webcam module is located at the top of the computer beneath the webcam cover and microphone module. To remove the webcam module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 52 Lift and rotate the assembly to gain access to the connector on the module, and then disconnect the cable from the module. For reinstallation, note the cable routing on the back of the module. To install a webcam module, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures –...

  • Page 53: Ambient Light Sensor (Als) Board

    Ambient light sensor (ALS) board The ambient light sensor board is located in the top left corner of the computer. To remove the ALS board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 54 Lift the bracket up enough to disconnect the cable (2). Disconnect the cable from the board. To install the ambient light sensor board, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures – Computer ENWW...

  • Page 55: Power Button Board

    Power button board The power button board is located in the top right corner of the computer. To remove the power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 56 Disconnect the cable from the board. To install the power button board, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures – Computer ENWW...

  • Page 57: System Board Cover

    System board cover The system board cover protects the system board. You must remove a plastic cover from atop the system board cover before you can remove it. To remove the system board cover: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 58 Remove the four Torx screws (1) that secure the system board cover to the computer, and then lift the cover off the computer (2). To replace the system board cover, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures – Computer ENWW...

  • Page 59: Wlan Module

    WLAN module The WLAN module is located on the left side of the system board. NOTE: WLAN module appearance may vary. To remove the WLAN module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 60 Remove the Phillips screw (2) that secures the module to the computer. Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2). To install the WLAN module, reverse the removal procedures. When connecting the antennas cables, connect the cable labeled “1”...

  • Page 61: Converter Board

    Converter board The converter board is located to the left of the system board. Use the same converter spare part for all display panels; however, you must change jumper settings, backlight cable, and cable connection on the board based on the display panel manufacturer. To remove the converter board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page...
  • Page 62 Remove the two Torx screws (2) that secure the board to the computer. Be sure to correctly position the jumpers on the converter board for the installed display panel. Proper jumper settings are printed on the converter board. Be sure to connect the converter cable into the correct connector on the converter board for the manufacturer of the installed display panel.
  • Page 63 LG – 1:2, 3:4 Samsung – 1:2, 5:6 BOE – 3:4, 5:6 Be sure to connect the converter cable into the correct connector on the converter board for the manufacturer of the installed display panel. The jumper settings are shown on a label near the converter board.

  • Page 64: Right I/O Board

    Right I/O board The right I/O board is located on the right side of the computer. To remove the right I/O board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 65 Disconnect the cable from the top of the board (1), and then remove the two Torx screws (2) that secure the board to the computer (2). Remove the board from the computer. To install the right I/O board, reverse the removal procedures. ENWW Right I/O board...

  • Page 66: Left I/O Board

    Left I/O board The left I/O board is located on the left side of the computer. To remove the left I/O board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 67 Disconnect the cable from the top of the board (1), and then remove the two Torx screws (2) that secure the board to the computer (2). Remove the board from the computer. To install the left I/O board, reverse the removal procedures. ENWW Left I/O board...

  • Page 68: Speakers

    Speakers The speakers are located at the bottom and left side of the computer. Two separate speakers are each secured by three Torx screws and are wired together. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 69 Remove the speakers from the computer. To install the speakers, reverse the removal procedures. ENWW Speakers...

  • Page 70: Heat Sink

    Heat sink The heat sink is secured with four captive Torx screws, four captive Phillips #1 screws, and one non-captive Torx screw. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 71 Lift the heat sink out of the computer. CAUTION: To reduce a degradation in thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink. To replace the heat sink, reverse the removal procedures. ENWW Heat sink...

  • Page 72: Processor

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Chapter 4 Removal and Replacement Procedures – Computer...

  • Page 73: Fan Assembly

    Fan assembly To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26). Separate the computer from the column (see Separating the computer from the column on page 35).

  • Page 74: Antennas

    Antennas The antennas route from the WLAN card to transceivers at the top of the computer (transceivers highlighted in following image). To remove the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 75 Disconnect the antennas from the WLAN module. Remove the antenna cables from their routing path and the clips built into the frame. To install the antenna, reverse the removal procedures. NOTE: When connecting the antennas cables to the WLAN module, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2”...

  • Page 76: Hard Drive Connector

    Hard drive connector The hard drive connector is located above the system board. To remove the hard drive connector: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26).
  • Page 77 Remove the connector from the computer. To install the hard drive connector, reverse the removal procedures. ENWW Hard drive connector...

  • Page 78: System Board

    System board Description System board for use in models without Windows 8 System board for use in models with Windows 8 Standard System board for use in models with Windows 8 Professional To remove the system board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25).
  • Page 79 Disconnect all cables from the system board, noting their location for reinstallation. Remove the 11 Torx screws that secure the system board to the computer, and then remove the system board. To install the system board, reverse the removal procedures. Make sure the thermal pads below the system board are installed as shown in the following image.
  • Page 80 Updating the display panel manufacturer setting in BIOS After replacing the system board, make sure the display panel manufacturer setting is correct in BIOS. If the incorrect panel manufacturer is set in BIOS, the display panel may function incorrectly. The display panel manufacturer is identified on the jumper setting label on the base pan. After confirming the manufacturer of the display panel on the computer, go into BIOS and make sure the LVDS Panel Select setting is correct.

  • Page 81: System Id Setup Page

    To update SMBIOS information in Computer Setup: Turn on or restart the computer. Press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: If you do not press at the appropriate time, you must restart the computer and again press when the monitor light turns green to access the utility.

  • Page 82: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component SATA0 Black Hard drive data CONVERTER White Converter board DC-IN Black Power connector SPEAKER White Speaker POWER_BTN White Power button board SIDEIO Silver/ Left I/O board black DOCKING White Column docking...

  • Page 83: Display Assembly

    Display assembly To remove the display assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 25). Remove the rear covers (see Removing the rear covers from the computer on page 26). Remove the hard drive (see Hard drive on page 28).
  • Page 84 Separate the frame from the display only enough to access the touch board and cable, and disconnect the cable from the touch board. Be sure to correctly position the jumpers on the converter board for the manufacturer of the installed display panel.
  • Page 85 Samsung: CON820 CAUTION: Incorrect jumper placement can result in damage to the converter board and display panel. To install a display panel, reverse the removal procedures. Updating BIOS with new display panel information If you install a display panel from a different manufacturer than what was previously installed (for example, replace an LG panel with a Samsung panel), you need to update BIOS with the new panel information.
  • Page 86 Chapter 4 Removal and Replacement Procedures – Computer ENWW...

  • Page 87: Removal And Replacement Procedures - Column

    The following sections provide information about disassembling various components of the computer. Preparing to disassemble the column To avoid injury and equipment damage, always complete the following steps in order, when opening the Sprout. Remove all media from the computer. Shut down the computer.

  • Page 88: Removing The Rear Covers From The Computer

    Removing the rear covers from the computer You must remove the rear covers from the computer before you can service the computer or the column. Each cover may be secured with one captive screw. Prepare the computer for disassembly (see Preparing to disassemble the column on page 77).
  • Page 89 If a security screw is installed in the bottom of the rear cover, remove the screw (1). Slide the right rear cover toward the right to disengage it from the computer (2), and the lift the cover off the computer (3). Reverse the removal procedures to install the covers.

  • Page 90: Separating The Computer From The Column

    Separating the computer from the column You must remove the computer from the column before you can service the column. The computer is secured to the column using four Torx screws. One power cable connects the column to the computer as well. Prepare the computer for disassembly (see Preparing to disassemble the column on page 77).
  • Page 91 Remove the two left screws that secure the computer to the column. Separate the computer from the column slightly – enough to access the cable that connects the column to the computer. ENWW Separating the computer from the column...
  • Page 92 Disconnect the power connector cable from the computer. Reverse the separation procedures to reattach the computer to the column. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 93: Bottom Cover

    Bottom cover The bottom cover is on the bottom of the column. It is secured with four Phillips screws. To remove the bottom cover: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78).

  • Page 94: Side And Top Cover

    Side and top cover The white side and top cover is one large piece that is secured to the sides and top of the column. Tabs secure the bottom of the cover to the bottom of the column. Double-sided tape secures the sides to the column. To remove the side and top cover: Prepare the computer for disassembly (see Preparing to disassemble the column on page...
  • Page 95 From the bottom of the column under the bottom cover, insert a flat tool into the two slots to disengage the bottom of the left and right side covers. Pry the sides away from the column (1) until the tape that secures the side covers (2) releases from the column.
  • Page 96 Lift the right side cover upward to disengage the top of the cover from the column, and then remove the cover from the column. To install the side and top cover, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 97: Inside Cover

    Inside cover The inside cover is located on the inside of the column, facing the computer. Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78).
  • Page 98 Remove the two Torx screws that secure the cover to the column (1). Note the power supply cable routes through a hole in the front of the cover (2). Use a flat tool to disengage the tabs that secure the cover to the column (1), and the lift the cover off the column (2).

  • Page 99: Docking Board Shield

    Docking board shield The docking board shield is located under the inside cover. It secured with four Torx screws. To remove the docking board shield: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78).
  • Page 100 Remove the shield. To install the docking board shield, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 101: Docking Board

    Docking board The docking board is secured with five Torx screws. Seven cables are connected to the top of the board and four cables are connected to the bottom of the board. To remove the docking board: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77).
  • Page 102 Remove the five Torx screws that secure the board to the column. Disconnect the following cables: (1): Rear I/O (2): Subwoofer (3): Line out To install the docking board, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 103: Docking Board Bracket

    Docking board bracket The docking board bracket is secured with three Torx screws. Two cables are routed along the bottom of the bracket. To remove the docking board bracket: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77).
  • Page 104 Position the bracket upside down, and then remove the cables from the routing paths on the bottom of the bracket. The install the bracket, reverse the removal procedures. To replace the docking board bracket, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 105: Subwoofer Mesh Cover

    Subwoofer mesh cover The subwoofer mesh cover sits over the subwoofer at the bottom of the column. Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78).
  • Page 106 Push in on the side of the cover near the bottom of the column to disengage it from the column (1), and then lift the cover from the column (2). To install the cover, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 107: Subwoofer

    Subwoofer To remove the subwoofer: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78). Separate the computer from the column (see Separating the computer from the column on page 80).
  • Page 108 Lift the subwoofer out of the column. To install the subwoofer, reverse the removal procedures. Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 109: Power Supply

    Power supply The power supply is located in the column just above the subwoofer. To remove the power supply: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78).
  • Page 110 Remove the docking board bracket (see Docking board bracket on page 93). Remove the subwoofer cover (see Subwoofer mesh cover on page 95). Remove the subwoofer (see Subwoofer on page 97). Remove the four Torx screws that secure the power supply to the column, and the lift the power supply enough to access the connector underneath.
  • Page 111 Disconnect the small cable from the POGO board (1), and slide the power connector from the slot (2). To install the power supply, reverse the removal procedures. NOTE: When connecting the antennas cables, connect the cable labeled “1” to the MAIN connector on the module and the cable labeled “2”...

  • Page 112: Rear I/O Modules

    Rear I/O modules The rear I/O modules are located at the bottom of the column under the power supply. To remove the rear I/O modules: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77). Remove the rear covers from the computer (see Removing the rear covers from the computer on page 78).
  • Page 113 Remove the power supply (see Power supply on page 99). Remove the two Torx screws from each module (1), and then lift the modules straight up and out of the column (2). To replace the rear I/O modules, reverse the removal procedures. ENWW Rear I/O modules 103...

  • Page 114: Pogo (Touch Mat) Board

    POGO (Touch Mat) board The POGO board is located at the bottom of the column under a cover and above the rear I/O modules. The Touch Mat connects to the POGO board. To remove the POGO board: Prepare the computer for disassembly (see Preparing to disassemble the column on page 77).
  • Page 115 Remove the docking board bracket (see Docking board bracket on page 93). Remove the subwoofer cover (see Subwoofer mesh cover on page 95). Remove the subwoofer (see Subwoofer on page 97). Remove the POGO board cover by using a flat tool to press in the slots on the bottom of the column while at the same time lifting up on the tab on the cover.
  • Page 116 106 Chapter 5 Removal and Replacement Procedures – Column ENWW...

  • Page 117: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 118: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system.

  • Page 119: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-1 Computer Setup—File Option Description System Information Lists: ● Manufacturer ● Product name ● SKU number ● Serial number ● Born on date ●...

  • Page 120: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
  • Page 121 Table 6-2 Computer Setup—Storage (continued) Boot Order Allows you to configure: ● UEFI Boot Sources: Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or ethernet controller) are checked for a bootable operating system image.

  • Page 122: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 123 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 124: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-4 Computer Setup—Power Option Description ● OS Power Management Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 125: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST messages (enable/disable). Enabling this feature will cause the system to display POST error messages, which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC.

  • Page 126: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 127: Recovering The Configuration Settings

    Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
  • Page 128 118 Chapter 6 Computer Setup (F10) Utility ENWW...

  • Page 129: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 130: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version Go to http://hp.com/go/techcenter/pcdiags.

  • Page 131: Troubleshooting

    Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, or 802.11. If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

  • Page 132: Current Network Security Codes Are Unavailable

    If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your Sprout to identify your Sprout to the network. You must have the current codes to connect to a secure network.

  • Page 133: Network Status Icon Is Not Displayed

    Click the Power icon in the lower-right corner of the screen, and then click Restart. Or, press and hold the power button on the Sprout for 5 or more seconds to turn off the Sprout, and then press the power button to turn on the Sprout.

  • Page 134: Sprout Is Not Responding

    Click the Power icon, and then click Restart. – or – Press and hold the power button for 5 or more seconds to turn off the Sprout, and then press the power button to turn on the Sprout. Sprout shuts down unexpectedly ●...

  • Page 135: Keyboard And Mouse Problems

    Click the Power icon, and then click Restart. – or – Press and hold the power button on the Sprout for 5 or more seconds to turn off the Sprout, and then press the power button to turn on the Sprout.

  • Page 136: Audio Problems

    Click the Power icon, and then click Restart. Or, – or – Press and hold the power button on the Sprout for 5 or more seconds to turn off the Sprout, and then press the power button to turn on the Sprout.

  • Page 137: Software Problems

    Open a multimedia program and play back the sound. NOTE: To confirm or change the audio settings on your Sprout, from the Start screen, type control panel, and then select Control Panel. Select Hardware and Sound, and then select Sound.
  • Page 138 128 Chapter 8 Troubleshooting ENWW...

  • Page 139: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer, to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 140: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 141: Recovering Using Hp Recovery Manager

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 142: Changing The Computer Boot Order

    Changing the computer boot order If the computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices where the computer searches for startup information. You can specify that an optical drive or a USB flash drive should be checked first.

  • Page 143: 10 Post Error Messages

    10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.

  • Page 144: Post Numeric Codes And Text Messages

    164-MemorySize Error Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 134 Chapter 10 POST error messages ENWW...
  • Page 145 Control panel message Description Recommended action 201-Memory Error RAM failure. Ensure memory modules are correctly installed. Verify proper memory module type. Remove and replace the identified faulty memory module(s). If the error persists after replacing memory modules, replace the system board.
  • Page 146 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. Upgrade BIOS to proper version.
  • Page 147 Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 148 Control panel message Description Recommended action 2218-ME Firmware Version should be updated ME firmware must be updated to match current Update to the latest ME firmware version. functionality contained in the system BIOS. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
  • Page 149 Control panel message Description Recommended action 2239-ME image lock failure Special system configurations with reduced ME Reboot the computer. firmware image require BIOS control of ME If the error persists, update to the latest firmware upgrading. A failure has occurred BIOS version and ME firmware version.

  • Page 150: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 151 LEDs continue until problem Reseat SODIMMs. is solved. Replace SODIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. Replace the system board.
  • Page 152 Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second pause. previously enabled on this utility.

  • Page 153: 11 Password Security And Resetting Cmos

    11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 154: Establishing A Setup Or Power-On Password

    Locate the CMOS+PW header and jumper. NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the system board components image at System board callouts on page Remove the jumper from pins 3 and 5.

  • Page 155: Resetting The Setup And Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 156: Changing A Setup Or Power-On Password

    Changing a setup or power-on password To change the power-on or setup password, complete the following steps: Turn on or restart the computer. To change the setup password, go to step 2. To change the power-on password, go to step 3. To change the setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu”...
  • Page 157 NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the system board components image at System board callouts on page Remove the jumper from pins 4 and 6. Place the jumper on pins 2 or 4.
  • Page 158 148 Chapter 11 Password security and resetting CMOS ENWW...

  • Page 159: 12 Maintaining Peak Performance

    Follow the on-screen instructions. Using Disk Defragmenter As you use your Sprout over time, the files on the hard drive become fragmented. Because of this, the hard drive works harder to locate files, and the Sprout slows down. Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently.

  • Page 160: Cleaning Your Sprout

    Avoid strong cleaning solvents that can permanently damage your Sprout. If you are not sure that a cleaning product is safe for your Sprout, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 161: Cleaning The Sides Or Cover

    To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: When cleaning the cover of the Sprout, use a circular motion to aid in removing dirt and debris. Cleaning the Touch mat CAUTION: Do not spray or place the cleaner directly on the touch mat.
  • Page 162 152 Chapter 12 Maintaining peak performance ENWW...

  • Page 163: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 164: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 165: Appendix B Statement Of Volatility

    Follow the instructions to flash the BIOS that are found on the website. Flashing the BIOS will reset it back to factory settings. Turn on the system, and while system is powering on, and after the HP splash screen, press the to enter BIOS setup screen.
  • Page 166 Press the key to accept changes. From the main menu select File > Save Changes and Exit. If the Ownership Tag or Asset Tag is set, manually clear it under Security > System Ids. Select File > Save Changes and Exit. To clear the setup or power-on passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the computer hood.

  • Page 167: Appendix C Specifications

    1920 x 1080 pixels HP Illuminator Powered by the HP DLP Projector, HP High-Resolution Camera with up to 14.6 megapixel resolution and the Intel RealSense 3D Camera for instant capture of 2D and 3D objects, along with an LED desk lamp...
  • Page 168 158 Appendix C Specifications ENWW...

  • Page 169: Index

    23 desk lamp, identifying 3 illustrated 12 cable pinouts, SATA data 22 Disk Cleanup 149 caring for your Sprout 150 Disk Defragmenter software 149 removing 43 ambient light sensor, identifying 4 cautions display assembly...
  • Page 170 15 identifying 3 power supply light, identifying 7 maintenance, Disk Defragmenter home button/light, identifying 2 power-on password 143, 146 HP PC Hardware Diagnostics (UEFI) processor memory card reader, identifying 6 downloading 120 removing 62 memory card, identifying 6 HP Recovery Manager...
  • Page 171 125 software problems 127 heat sink 60 memory card reader 6 inside cover 87 software Sprout is not responding 124 left I/O board 56 Disk Defragmenter 149 Sprout shuts down servicing computer 21 unexpectedly 124 memory 30 microphone module 40...
  • Page 172 WLAN module illustrated 12 removing 49 162 Index ENWW...

Table of Contents