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HP Spectre x2 12 Detachable PC (model numbers 12-c000 through 12-c099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................4 Locating hardware ..............................4 Locating software ..............................4 Right side ................................5 Left side ................................. 6 Front ..................................7 Top ..................................8 Bottom ................................... 9 Rear ..................................
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Determining the BIOS version ......................59 Downloading a BIOS update ......................60 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 61 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............61 8 Specifications .............................. 63 9 Backing up, restoring, and recovering ......................64 Creating recovery media and backups ........................
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10 Power cord set requirements ........................70 Requirements for all countries ..........................70 Requirements for specific countries and regions ....................70 11 Recycling ..............................72 Index ................................73...
Product description Category Description Product Name HP Spectre x2 12 Detachable PC (model numbers 12-c000 through 12-c099) Processors Intel® Core™ i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz FSB, 4.0-GB L3 cache, 15-W) Intel Core i5-7260U 2.20-GHz (turbo up to 3.40-GHz) dual core processor (1866-MHz FSB, 4.0-GB L3 cache,...
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HP front-facing infrared camera: MIPI, with infrared LED, and infrared VGA sensor (continued) HP front-facing Wide Vision camera: 5-MP, MIPI, BSI sensor, f2.0, 88° WFOV, fixed focus (2592×1944) HP rear-facing camera: 13-MP, MIPI, BSI sensor, f2.0, auto focus (4208×3210) Sensors Accelerometer ●...
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Category Description Operating system ● SEAP Windows 10 Home High-End (continued) Serviceability End user replaceable part: AC adapter and kickstand...
Getting to know your computer Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Right side Item Icon Component Description USB Type-C power connector and Connects an AC adapter that has a USB Type-C connector, charging port supplying power to the computer and, if needed, charging the computer battery. – or – Connects and charges a USB device that has a USB Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start menu, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Front...
Item Icon Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Power button ●...
Bottom Item Component Description Alignment post connectors (2) Connect to the alignment posts on the keyboard. Docking connector Connects the tablet to the keyboard. Rear Item Component Description Rear camera Allows you to video chat, record video, and record still images. Kickstand tabs (2) Provide access to lift the kickstand away from the back of the tablet.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and...
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Item Component Spare part number Display Panel Adhesive Kit 924176-001 Touchscreen board (includes double-sided adhesive) 924179-001 NOTE: The Touchscreen board spare part kit does not include the Touchscreen board cable. The Touchscreen board cable is available using spare part number 924172-001. Bezels (4): Bottom bezel, left side 924167-001...
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Item Component Spare part number (23) Heat sink (includes replacement thermal material) 924845-001 (24) MicroSD memory card reader board (includes replacement thermal material) 924835-001 MicroSD memory card reader bezel (not illustrated) 924175-001 (25) System board (includes processor and replacement thermal material): Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor 920545-601 (1866-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with...
HP USB Type-C adapter: USB Type-C–to–HDMI adapter 831752-001 USB Type-C–to–RJ45 adapter 855560-001 USB Type-C–to–VGA adapter 831751-001 HP USB Type-C–to-USB Type-A dongle 833960-001 Keyboard in dark ash silver finish with backlight and TouchPad: For use in Canada 922576-DB1 For use in France 922576-051...
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
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Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
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Lock the suction cups into place (3). Use a heating gun to heat the top (1) and left (2) and right edges of the tablet to release the adhesive securing the display panel assembly to the back cover. NOTE: The adhesive used to secure the display panel assembly to the back cover is available in the Display Panel Adhesive Kit, spare part 924176-001.
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Use a case utility tool (3) or similar thin, plastic tool, and the suction cups to separate the display panel assembly (4) from the back cover. Remove the suction cups. CAUTION: Before releasing the display panel assembly, make sure the work surface is clear of tools, screws, and any other foreign objects.
Remove the display panel assembly (5). Reverse this procedure to install the display panel assembly. Touchscreen board Description Spare part number Touchscreen board 924179-001 NOTE: The Touchscreen board spare part kit does not include the Touchscreen board cable. The Touchscreen board cable is available using spare part number 924172-001. Before removing the Touchscreen board, follow these steps: Shut down the tablet.
Detach the Touchscreen board (3) from the display panel assembly. (The Touchscreen board is attached to the display panel assembly with double-sided adhesive.) Remove the Touchscreen board. Reverse this procedure to install the Touchscreen board. Bottom bezel Description Spare part number Bottom bezel 924167-001 Before removing the bottom bezel, follow these steps:...
Remove the bottom bezel (3). Remove the bottom bezel. Reverse this procedure to install the bottom bezel. Battery Description Spare part number 4-cell, 41-WHr, 2.7-AHr, Li-ion battery (includes cable) 902500-855 Before removing the battery, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
Remove the battery (3). Reverse this procedure to install the battery. Solid-state drive Description Spare part number 1-TB, PCIe-3×4 NVMe solid-state drive with TLC 920540-001 512-GB, PCIe-3×4 NVMe solid-state drive with TLC 920539-001 360-GB, PCIe-3×4 NVMe solid-state drive with TLC 920542-001 256-GB, PCIe-3×4 NVMe solid-state drive with TLC 920538-001...
Release the Mylar shield (1) that secures the solid-state drive to the system board. Remove the Phillips PM2.0×2.5 screw (2) that secures the drive to the system board. (The solid-state drive tilts up.) Remove the solid-state drive (3) by pulling it away from the connector. NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
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Detach the Touchscreen board cable (2) from the back cover. (The Touchscreen board cable is attached to the back cover with double-sided adhesive.) Remove the Touchscreen board cable. Reverse this procedure to install the Touchscreen board cable. Chapter 5 Removal and replacement procedures...
Display panel cable Description Spare part number Display panel cable (includes double-sided adhesive) 924171-001 Before removing the display panel cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
POGO pin connector cable Description Spare part number Display panel cable (includes double-sided adhesive) 924173-001 Before removing the POGO pin connector cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
Description Spare part number Fan (includes cable) 924174-001 Before removing the fan, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.
Kickstand Description Spare part number Kickstand 922577-001 Before removing the kickstand, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect all external devices connected to the tablet.
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Remove the right bezel (3). The right bezel is available using spare part number 924164-001. Position the tablet on its left side. Open the kickstand. Component replacement procedures...
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Remove the four Torx4 M2.0×2.8 screws that secure the kickstand to the hinges. Remove the four Phillips PM2.0×3.8 screws (1) that secure the hinges to the back cover. Slide the kickstand (2) toward the back cover to release the hinges from the back cover. Remove the hinges (3).
Remove the kickstand (4). Reverse this procedure to install the kickstand. Volume button board Description Spare part number Volume button board (includes cable) 924170-001 Before removing the volume button board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
Release the ZIF connector (1) to which the volume button board cable is connected, and then disconnect the volume button board cable from the system board. Remove the Phillips PM1.5×2.2 screw (2) that secures the volume button board to the back cover. Remove the volume button board (3).
Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the system board. Disconnect the right speaker cable (2) from the system board. Remove the right speaker (3). Reverse this procedure to install the right speaker.
Remove the power button board: Detach the power button board cable (1) from the right speaker. (The power button board cable is attached to the right speaker with double-sided adhesive.) Detach the power button board (2) from the back cover. (The power button board is attached to the back cover with double-sided adhesive.) Remove the power button board and cable.
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Remove the left microphone: Release the ZIF connector (1) to which the left microphone cable is connected, and then disconnect the left microphone cable from the system board. Detach the left microphone (2) from the back cover. (The left microphone is attached to the back cover with double-sided adhesive.) Remove the left microphone.
Detach the right microphone (2) from the back cover. (The right microphone is attached to the back cover with double-sided adhesive.) Remove the right microphone. Reverse this procedure to install the microphones. Webcams Description Spare part number Infrared camera (includes cable) 924841-001 Front-facing webcam (includes cable) 924842-001...
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Release the ZIF connector (1) to which the infrared camera cable is connected, and then disconnect the infrared camera cable from the system board. Detach the infrared camera (2) from the back cover. (The infrared camera is attached to the back cover with double-sided adhesive.) Remove the infrared camera.
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Detach the front-facing webcam (2) from the back cover. (The front-facing webcam is attached to the back cover with double-sided adhesive.) Remove the front-facing webcam. Remove the rear-facing webcam: Release the ZIF connector (1) to which the rear-facing webcam cable is connected, and then disconnect the rear-facing webcam cable from the system board.
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Detach the rear-facing webcam (2) from the back cover. (The rear-facing webcam is attached to the back cover with double-sided adhesive.) Remove the rear-facing webcam. Reverse this procedure to install the webcams. Component replacement procedures...
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 924845-001 Before removing the heat sink, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz 920545-601 FSB, 4.0-GB L3 cache, 15-W), an Intel Iris Graphics Plus 640 graphics subsystem with UMA video memory, 16-GB system memory, and the Windows 10 operating system Equipped with an Intel Core i7-7560U 2.40-GHz (turbo up to 3.80-GHz) dual core processor (1866-MHz 920545-001...
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(3) WLAN antenna cables NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal. (4) Left microphone ZIF connector cable (5) Infrared LED board ZIF connector cable (6) Infrared camera ZIF connector cable (7) Front-facing webcam ZIF connector cable (8) Right microphone ZIF connector cable...
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Remove the left (3) and right I/O brackets (4). Lift the left side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
MicroSD memory card reader board Description Spare part number MicroSD memory card reader board (includes cable and double-sided adhesive) 924835-001 MicroSD memory card reader bezel 924175-001 Before removing the microSD memory card reader board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
Detach the microSD memory card reader board (2) from the back cover. (The microSD memory card reader board is attached to the back cover with double-sided adhesive.) Remove the microSD memory card reader board. Reverse this procedure to install the microSD memory card reader board. Wireless antenna Description Spare part number...
Remove the wireless antenna: Remove the four Phillips PM2.0×3.8 screws (1) that secure the wireless antenna transceivers to the back cover. Detach the wireless antenna transceivers (2) from the back cover. (The wireless antenna transceivers are attached to the back cover with double-sided adhesive.) Release the wireless antenna cable from the retention clip (3) built into the back cover.
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Fan (see Fan on page Microphones (see Microphones on page Webcams (see Webcams on page Heat sink (see Heat sink on page System board (see System board on page Wireless antenna (see Wireless antenna on page Remove the left speaker: ▲...
Audio jack board Description Spare part number Audio jack board (includes audio jack and cable) 924836-001 Before removing the audio jack board, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
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Reverse this procedure to install the audio jack board. Chapter 5 Removal and replacement procedures...
Infrared LED board cable Description Spare part number Infrared LED board cable (includes double-sided adhesive) 924168-001 Before removing the infrared LED board cable, follow these steps: Shut down the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
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Detach the infrared LED board cable (3) from the back cover. (The infrared LED board cable is attached to the back cover with double-sided adhesive.) Remove the infrared LED board cable. Reverse this procedure to install the infrared LED board cable. Chapter 5 Removal and replacement procedures...
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Infrared LED board Description Spare part number Infrared LED board (does not include infrared board cable) 924837-001 NOTE: The infrared LED board spare part kit does not include the infrared LED board cable. The infrared LED board cable is available using spare part number 924168-001. Before removing the infrared LED board, follow these steps: Shut down the tablet.
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Reverse this procedure to install the infrared LED board. Chapter 5 Removal and replacement procedures...
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
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Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
Specifications Metric U.S. Computer dimensions Width 37.8 cm 14.9 in Depth 25.2 cm 9.9 in Height 2.5 cm 0.9 in Weight 1.9 kg 4.4 lbs Temperature Operating 5°C to 35°C 41°F to 95°F ‑20°C to 60°C ‑4°F to 140°F Nonoperating Relative humidity (noncondensing) Operating 10% to 90%...
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
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Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
24 docking connector Mylar spare part number 12, 34 bottom bezel, left side spare part number 12 HP PC Hardware Diagnostics (UEFI) spare part number 12 drives Failure ID code 61 bottom bezel, right side precautions 16...
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66 removal 51 spare part number 12, 37 USB flash drive 67 spare part number 12, 51 power cord using HP Recovery media 65 left-side components 6 set requirements 70 recovery media lights spare part numbers 14 creating 64...
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recovery partition Touchscreen board cable removing 69 removal 27 removal/replacement spare part number 12, 23, 27 procedures 20 transporting guidelines 18 right bezel removal 32 USB Type-C adapter, spare part spare part number 12, 33 numbers 14 right microphone USB Type-C power connector and spare part number 12 charging port 5, 6 right speaker...
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