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HP Compaq SP700 Reference Manual

Professional workstation
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Download this manual See also: Maintenance and Service Manual, User Manual
Professional Workstation SP700
Reference Guide
Second Edition (February 1999)
Part Number 320280-002
Compaq Computer Corporation

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Summary of Contents for HP Compaq SP700

  • Page 1 Professional Workstation SP700 Reference Guide Second Edition (February 1999) Part Number 320280-002 Compaq Computer Corporation...
  • Page 2 Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

  • Page 3: Table Of Contents

    Contents About This Guide ... ix Text Conventions ... ix Symbols in Text ... x Symbols on Equipment... xi Getting Help ... xii Compaq Website ... xii Telephone Numbers ... xii Chapter 1 Product Features Standard Features ... 1-2 SmartStart for Workstations ... 1-6 Front Panel Components ...
  • Page 4 Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware ... 3-27 Compaq Support Software CD Kit and Support from the Compaq Website... 3-28 Integration Management... 3-29 Desktop Management Interface... 3-29 Compaq Management Agents for Workstations... 3-29 Compaq Management Solutions Partners Program... 3-30...
  • Page 5 Chapter 5 CD-ROM Drive or DVD-ROM Drive and PremierSound Audio System Using the Tray to a Load CD-ROM Drive or DVD-ROM Drive ... 5-1 Using CD-ROM or DVD-ROM Software... 5-2 Using Audio CDs ... 5-3 CD-ROM Drive or DVD-ROM Drive Precautions ... 5-3 PremierSound Audio System...
  • Page 6 Drives continued SCSI Cables and Guidelines... 8-17 SCSI Cables ... 8-17 SCSI Guidelines for Installing SCSI Devices ... 8-18 SCSI Guidelines for Optimizing Performance ... 8-20 Chapter 9 Expansion Boards Identifying the PCI and ISA Expansion Slots... 9-2 Installing a PCI or an ISA Expansion Board ... 9-4 Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot...
  • Page 7 Appendix A Regulatory Compliance Notices Federal Communications Commission Notice ... A-1 Class A Equipment... A-1 Class B Equipment ... A-2 Modifications ... A-2 Cables... A-2 Declaration of Conformity for Products Marked with FCC Logo, United States Only... A-3 Mouse Compliance Statement... A-4 Canadian Notice (Avis Canadien) ...
  • Page 8 Appendix E Installing a New Battery Running Computer Setup ...E-1 Installation Procedures ...E-2 Appendix F Workstation Specifications Index...

  • Page 9: About This Guide

    About This Guide This guide is designed to be used as step-by-step instructions for installation and as a reference for operation, troubleshooting, and future upgrades. Text Conventions This document uses the following conventions to distinguish elements of text: Keys USER INPUT FILENAMES Menu Options, Command Names,...

  • Page 10: Symbols In Text

    Symbols in Text These symbols may be found in the text of this guide. They have the following meanings: IMPORTANT: Presents clarifying information or specific instructions. NOTE: Presents commentary, sidelights, or interesting points of information. WARNING: Indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

  • Page 11: Symbols On Equipment

    Symbols on Equipment These icons may be located on equipment in areas where hazardous conditions may exist. Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. Enclosed area contains no operator serviceable parts. WARNING: To reduce risk of injury from electrical shock hazards, do not open this enclosure.

  • Page 12: Getting Help

    Getting Help If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations. Compaq Website The Compaq website has information on this product as well as the latest drivers and Flash ROM images.

  • Page 13: Product Features

    Chapter 1 Product Features COM PAC Figure 1-1. Compaq Professional Workstation SP700 Compaq Professional Workstation SP700 Reference Guide...

  • Page 14: Standard Features

    Standard Features The Compaq Professional Workstation SP700 offers the following features. Features may vary depending on your model. For a complete listing of the hardware and software installed in your workstation, run the INSPECT utility in Chapter 2. Compaq Professional Workstation SP700 Standard Features Feature Processors Number of Processors...
  • Page 15 Compaq Professional Workstation SP700 Standard Features Feature Graphics Controller Ships with 2D or 3D graphics controller. See the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM drive. Expansion Slots Nine slots total: four full-length PCI slots, one short PCI slot, one shared full-length PCI/ISA slot, two short ISA slots, and one Accelerated Graphics Port (AGP) slot located on system board.
  • Page 16 Compaq Professional Workstation SP700 Standard Features Feature External Connectors/Jacks Serial (two available, A and B) Parallel USB (two available)-hardware ready Wide-Ultra SCSI (channel 2) Wide-Ultra2 SCSI (on select models) Ethernet (RJ-45) IEEE 1394 (two available) Headphone and microphone jacks Keyboard Mouse VGA (AGP) on selected models Stereo line in/line out...
  • Page 17 Compaq Professional Workstation SP700 Standard Features Feature Software Microsoft Windows NT Workstation 4.0 (Windows 2000- ready) and Compaq support software (preinstalled) Intelligent Management Remote ROM update Remote Security Management Remote Wakeup and Remote Shutdown Establishment of Power Management Settings Advanced Configuration and Power Interface (ACPI) capable Compaq Support Software CD Kit and support from Compaq website DMI 2.0...

  • Page 18: Smartstart For Workstations

    Product Features SmartStart for Workstations If the preinstalled software on your workstation has been deleted, you can install Microsoft Windows NT Workstation and the Compaq support software using SmartStart for Workstations. For more information about SmartStart for Workstations, refer to the Software Installation Guide shipped with the workstation.

  • Page 19: Front Panel Components

    Front Panel Components The following figure identifies the front panel components. Refer to Table 1-2 for a description of each component. Figure 1-2. Identifying front panel components COMPACT Compaq Professional Workstation SP700 Reference Guide...
  • Page 20 Front Panel Components Ref. Component Power on/off LED Power button Hard drive activity LED Network activity LED Bay 4 Bay 5* Bay 6* Bay 7 Speaker * An optional Zip drive can be installed in either bay . Table 1-2 Description After plugging the power cord into a grounded AC outlet and the workstation, if the LED is:...

  • Page 21: Rear Panel Components

    Rear Panel Components The following figure illustrates the location of the external connectors and jacks. Refer to the corresponding table for a description of each component. Figure 1-3. Identifying rear panel components Ref. Component Power cord connector Headphone jack Audio line-out connector Audio line-in connector Table 1-3 Rear Panel Components...
  • Page 22 Rear Panel Components Continued Ref. Component MIDI/game connector Serial connector A Serial connector B Microphone jack Keyboard connector IEEE1394 connectors Mouse connector < Wide-Ultra SCSI connector (channel 2) Parallel connector > RJ-45 connector VGA (AGP) connector USB connectors (2) Wide-Ultra2 SCSI Function Connects to a MIDI device/game player Connects to a serial device...

  • Page 23: Side View Components

    Side View Components Figure 1-4 identifies the components from the side view of the workstation and with the side access panel removed. Refer to the corresponding table for a description of each component. Figure 1-4. Identifying components from side view Ref.

  • Page 24: Keyboard And Mouse

    Side View Components Ref. Bay 4 Bay 5* Bay 6* Bay 7 Air plenum (cooling chamber) *An optional Zip drive can be installed in either bay. Keyboard and Mouse The workstation ships with a keyboard and a three-button mouse. Special Mouse Functions Most software applications support the use of a mouse.
  • Page 25 1-13 Figure 1-5. Identifying Special Function keys Compaq Professional Workstation SP700 Reference Guide...
  • Page 26 Special Function Keys Ref. Often assigned a specific task by the application. Frequently used as an exit key (for quitting an application), for moving back one screen, or for canceling a command. Used for specific effects in applications and operating F1 - F12 systems.

  • Page 27: Windows Logo Key

    Windows Logo Key The following table shows you how to use the Windows Logo key in combination with other keys to perform certain functions in Windows NT Workstation. Windows Logo Key Combination Windows logo key + F1 Windows logo key + Tab Windows logo key + E Windows logo key + F Windows logo key + Ctrl+F...

  • Page 28: Keyboard Lights

    Keyboard Lights The following figure identifies the location of the three keyboard lights. For a description of each light, refer to the corresponding table. Figure 1-6. Keyboard lights Ref. Num Lock Caps Lock Scroll Lock Table 1-7 Keyboard Lights Description When Num Lock is enabled (light is on), the numeric keypad is activated.

  • Page 29: Compaq Setup And Diagnostic Software

    Chapter 2 Compaq Setup and Diagnostic Software Your workstation provides setup and diagnostic utilities that you can use to configure your workstation’s hardware, resolve resource conflicts, run diagnostic tests on your workstation, and view information about your workstation. This chapter explains how to use these utilities and also discusses the ROM BIOS (Read Only Memory Basic Input/Output System).

  • Page 30: Using Computer Setup

    Compaq Setup and Diagnostic Software IMPORTANT: Be sure to configure new options and drivers in your operating system after they have been configured by Computer Setup. Using Computer Setup To access the Computer Setup menu, follow these steps: Turn on or restart the workstation. If Windows NT Workstation is running, click Start, Shut Down, Restart the computer.
  • Page 31 Computer Setup Features Task View the product name, processor type/speed/stepping, CPU serial number, system ROM date, system board revision, installed memory size, and asset tracking number Set the system time and date View the currently installed drive A: (preinstalled diskette drive) and drive B: devices and set resources for diskette drives Enable/disable diskette booting and diskette writing...
  • Page 32 Compaq Setup and Diagnostic Software Computer Setup Features Enable and disable power LED blink in suspend mode. NOTE: This selection does not appear if the energy saver mode is disabled. Enable the Power-on Password. For more information, see the section “Security Management”...
  • Page 33 Computer Setup Features Continued Task Set the POST mode (QuickBoot or FullBoot) and enable/disable POST messages Set resources for onboard system devices (serial port, parallel port, etc.) View the currently installed PCI devices and their IRQ settings and/or and reconfigure IRQ settings for these devices or disable them entirely View the current settings of Plug and Play...

  • Page 34: Compaq Diagnostics

    Compaq Setup and Diagnostic Software Compaq Diagnostics Compaq diagnostics consist of the following software tools: Computer Checkup (TEST) View System Information (INSPECT) Compaq Diagnostics for Windows NT Computer Checkup (TEST) and View System Information (INSPECT) are discussed in this chapter. Before you can use these tools, you must create a bootable diagnostics diskette.

  • Page 35: View System Information (Inspect)

    View System Information (INSPECT) NOTE: View System Information (INSPECT) will detect Compaq hardware. Devices from other manufacturers may not be detected. Use View System Information (INSPECT): To view information about the system once it has been configured. To save, print, or display the information generated by INSPECT. You should run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center.

  • Page 36: Creating A Diagnostics Diskette

    Compaq Setup and Diagnostic Software Creating a Diagnostics Diskette To run Computer Checkup (TEST) or View System Information (INSPECT), you must create a diagnostics diskette. Follow these steps: With Windows NT Workstation installed and running, insert a blank, formatted diskette into the diskette drive Insert the SmartStart for Workstations CD into the CD-ROM or DVD- ROM drive.
  • Page 37 When running TEST: Select the option to view the device list. A list of the installed hardware devices appears. Verify that TEST correctly detected the devices installed. NOTE: TEST detects all devices manufactured by Compaq; devices from other manufacturers may not be detected. If the list is correct, select OK and go to step 3.

  • Page 38: Rom Bios

    2-10 Compaq Setup and Diagnostic Software ROM BIOS Your workstation contains a set of software called Basic Input/Output System (BIOS), which is stored in Read Only Memory (ROM) on the system board. The BIOS contains a set of routines for running Power-On Self-Test (POST) and for accessing hardware specific information.

  • Page 39: Upgrading The Rom Bios

    Upgrading the ROM BIOS Since the BIOS is stored in ROM on the system board, the upgrade procedure is different than the upgrade procedure for other software. New versions of BIOS may be downloaded from the Compaq website at www.compaq.com. BIOS upgrades are called ROMPaq. To upgrade your ROM BIOS, execute the ROMPaq software and follow the directions.

  • Page 40: Intelligent Manageability

    Chapter 3 Intelligent Manageability Intelligent Manageability combines innovative hardware technology with systems management tools from Compaq and other leading vendors to make Compaq workstations easier to inventory, troubleshoot, protect, and maintain. Intelligent Manageability features focus on: Asset Management Fault Management Security Management Configuration Management Integration Management...

  • Page 41: Asset Management

    Compaq Diagnostics for Windows NT Compaq Insight Manager System management products from the Compaq Management Solutions Partners Management software products supporting the Desktop Management Interface revision 2.0 (DMI 2.0) Simplify and help ensure the accuracy of inventory and accounting procedures...

  • Page 42: Compaq Diagnostics For Windows Nt

    Compaq Diagnostics for Windows NT Compaq Diagnostics for Windows NT is a component of Intelligent Manageability that allows you to view, print, or electronically save the following: System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system...

  • Page 43: Fault Management

    Compaq Insight Manager or other Simple Network Management Protocol (SNMP)-based management products (e.g., HP OpenView or IBM Tivoli TME10 NetView), the workstation also sends a fault notice to the network management application.

  • Page 44: Smart Iii Hard Drive Fault Prediction

    SMART III Hard Drive Fault Prediction SMART III is an extension of SMART II capability. A SMART III hard drive is able not only to monitor and report on its own health, but to fix problems before they become failures that result in data losses. The SMART III drive periodically executes read scans of the entire disk.

  • Page 45: Surge-Tolerant Power Supply

    Intelligent Manageability Surge-Tolerant Power Supply An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.
  • Page 46 Security Features Continued Feature Setup Password Cable Lock Provision IDE Controller The following subsections describe how to access these features. Purpose Prevents reconfiguration of the workstation (the use of the Computer Setup utility) until the password is entered. Inhibits access to the interior of the workstation, which prevents unwanted configuration changes or component removal.

  • Page 47: Disabling Diskette Boot Or Diskette Write

    Intelligent Manageability Disabling Diskette Boot or Diskette Write IMPORTANT: If you disable the diskette drive, the FailSafe Boot Block ROM ignores the disabled component to accommodate a system ROM recovery in the event a system ROM failure occurs. To disable the factory settings (that is, to prevent boot from a diskette or prevent save to a diskette), follow these steps: Turn on or restart the workstation.

  • Page 48: Disabling A Serial Port Or Parallel Port

    Disabling a Serial Port or Parallel Port To disable either of the serial ports or the parallel port, follow these steps: Turn on or restart the workstation. When you see the words “F10=Setup” in the bottom-right corner of the screen, press the F10 key. NOTE: If you do not press the F10 key while the message is displayed, you must turn off the workstation, then on again, to access the utility.

  • Page 49: Password Security

    3-10 Intelligent Manageability Password Security The workstation supports security password features, which can be established through the Compaq Computer Setup Utilities menu. Establishing a Setup Password Using Computer Setup Establishing a Setup Password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered.
  • Page 50 Establishing a Power-on Password Using Computer Setup Establishing a Power-on Password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. The password must be entered each time the workstation is turned on when the key icon ( ) appears on the monitor.
  • Page 51 3-12 Intelligent Manageability Changing a Power-on or Setup Password Turn on or restart the workstation. To change the Setup Password, run Computer Setup. When the key icon ( or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type carefully;...
  • Page 52 Clearing a Power-on and Setup Password To disable the Power-on and Setup Password features, or to clear the Power-on and Setup Passwords if you forget them and cannot access the workstation system or Computer Setup, follow these steps: Turn off the workstation. Disconnect the power cord from the grounded AC outlet and from the power connector on the rear of the workstation.
  • Page 53 3-14 Intelligent Manageability Turn on the workstation. IMPORTANT: Clearing the Power-on Password will also clear the Setup Password. Be sure to reestablish your Setup Password after clearing the Power-on Password. Turn off the workstation once more. Disconnect the power cord from the grounded AC outlet and from the power connector on the rear of the workstation.
  • Page 54 National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. National Keyboard Delimiter Characters Arabic Greek Belgian Hebrew BHCSY*...

  • Page 55: Cable Lock Provision

    3-16 Intelligent Manageability Cable Lock Provision The cable lock provision consists of a two-piece security bracket. The bottom part of the bracket is attached to the workstation with a screw; the top part of the bracket covers the screw and prevents its removal. NOTE: The security bracket can be used with a padlock to inhibit access to the interior of the workstation, which prevents unwanted configuration changes or component removal.
  • Page 56 Install the retaining screw provided in the cable lock kit. Figure 3-3. Installing bracket A Place bracket B over bracket A to cover the retaining screw. Install a padlock (not provided) through bracket A to inhibit access to the interior of the workstation. Or, to inhibit access to the interior of the workstation and secure the workstation to a fixed object, install a cable lock (not shown).

  • Page 57: Configuration Management

    3-18 Intelligent Manageability Configuration Management Configuration Management features include the following: Upgrading the ROM: Local ROM Flash Remote ROM Flash FailSafe Boot Block ROM Remote Security Management Remote Wakeup and Remote Shutdown Remote System Installation Dual-State Power Button Power Management Advanced Configuration and Power Interface (ACPI)-ready hardware Compaq Support Software CD Kit and support from the Compaq website NOTE: Your workstation must be connected to a network to take advantage...

  • Page 58: Upgrading The Rom

    Upgrading the ROM Your workstation comes with reprogrammable flash ROM (read only memory). By establishing a Setup Password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. Should you need or want to upgrade your ROM, you may: Order an upgraded user ROMPaq diskette from Compaq.
  • Page 59 3-20 Intelligent Manageability Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq workstations, directly from the centralized network management console. Benefits of performing this task remotely include the following: Consistent deployment and management of ROM images over the network Increased productivity Lower total cost of ownership...

  • Page 60: Failsafe Boot Block Rom

    FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure (for example, if a power failure occurs during a ROM upgrade). The Boot Block is a flash-protected section of the ROM that checks to validate the system ROM each time power to the system is turned on.
  • Page 61 3-22 Intelligent Manageability This table lists the keyboard light combinations, as well as the meaning and action associated with each combination. Num Lock Table 3-3 Keyboard Light Combinations Caps Scroll Meaning and Required Action Lock Lock System requires Setup Password. Enter the Setup Password.
  • Page 62 3-23 Figure 3-5. Keyboard lights Compaq Professional Workstation SP700 Reference Guide...

  • Page 63: Remote Security Management

    3-24 Intelligent Manageability Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely on multiple workstations, results in consistent deployment of and greater control over workstation security parameters over the network.

  • Page 64: Remote Wakeup And Remote Shutdown

    Remote Wakeup and Remote Shutdown Your workstation has a network controller installed that supports the Compaq Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client workstation from a remote location, supported by PC LAN management tools. NOTE: Third-party software tools are required to remotely distribute software.

  • Page 65: Remote System Installation

    3-26 Intelligent Manageability Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server. The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: Formatting a hard drive Installing an operating system...

  • Page 66: Power Management

    Computer Setup first, then establish the settings in the operating system, to avoid potential conflicts. Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows NT Workstation desktop, then select Properties. Advanced Configuration and Power Interfaces (ACPI)-Ready Hardware...

  • Page 67: Compaq Support Software Cd Kit And Support From The Compaq Website

    3-28 Intelligent Manageability Compaq Support Software CD Kit and Support from the Compaq Website Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are two methods you can use to access support software: You can order the Compaq Support Software CD Kit.

  • Page 68: Integration Management

    Compaq Management Solutions Partners Program Desktop Management Interface The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to PC configuration data.

  • Page 69: Compaq Management Solutions Partners Program

    3-30 Intelligent Manageability Compaq Management Solutions Partners Program Compaq delivers management solutions today under Microsoft Windows NT Workstation through the Compaq Management Solutions Partners Program. This Compaq initiative ensures compatibility and integration of Intelligent Manageability features with leading systems management products. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors.

  • Page 70: Network Communications

    Chapter 4 Network Communications This chapter provides information about networks and the hardware connectors and software device drivers that allow you to access a network. Once your network connection is active, you can share resources such as a printer, exchange information from device to device, and run common software programs.

  • Page 71: Connecting To An Ethernet Network

    Connecting to an Ethernet Network An RJ-45 Ethernet network connector is included on your workstation. Refer to the following illustration to connect a network cable to the RJ-45 connector. IMPORTANT: If you are connecting to a 100BaseTX network, you must use a Category 5 UTP cable.

  • Page 72: Using The Tray To A Load Cd-Rom Drive Or Dvd-Rom Drive

    Chapter 5 CD-ROM Drive or DVD-ROM Drive and PremierSound Audio System Your workstation includes a CD-ROM drive or DVD-ROM drive (IDE) and a PremierSound Audio System. The CD-ROM drive or DVD-ROM drive is a random access, read-only storage device capable of retrieving data from a removable CD.

  • Page 73: Using Cd-Rom Or Dvd-Rom Software

    The drive performs a diagnostic check and automatically begins reading the table of contents (TOC). The indicator turns amber while the drive reads the TOC. When the indicator turns green, the drive is ready to receive commands and data may be retrieved from the disc. To remove the CD, press the Eject button.

  • Page 74: Using Audio Cds

    Using Audio CDs To play an audio CD, follow these steps: Select Programs from the Start button. Then select Multimedia from the Accessories menu. Click CD Player, found in the Multimedia group box, to control audio compact disc play. Information on using CD Player can be found in the online help for that utility. CD-ROM Drive or DVD-ROM Drive Precautions To ensure that the CD-ROM drive or DVD-ROM drive operates properly,...

  • Page 75: Premiersound Audio System

    PremierSound Audio System The PremierSound audio system included on your workstation allows you to integrate voice messages and music directly into your files. Using a microphone, you can record sounds as data on the hard drive. This sound data may be used in many ways;...

  • Page 76: Hardware Upgrade Preparations

    Chapter 6 Hardware Upgrade Preparations This chapter explains how to prepare the workstation for the installation of optional hardware upgrades. Information about reconfiguring the workstation is also discussed to ensure that newly installed components are recognized by your system. This chapter also identifies all internal components. IMPORTANT: Compaq recommends that you finish the setup procedures for the preinstalled software before you install any optional hardware or third-party devices that were not included with the workstation.

  • Page 77: Installation Sequence

    Installation Sequence This chapter begins with an overview of the installation and configuration sequence. Follow this sequence of steps to ensure the proper installation of any optional equipment. Before you begin, observe the following precautions: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

  • Page 78: Reconfiguring The Workstation

    Turn on the monitor, workstation, and any devices you installed. Reconfigure the workstation, if necessary. Refer to Chapter 2 for instructions. Test the workstation (optional) using the TEST utility. Reconfiguring the Workstation System configuration is the process of specifying the devices and programs that make up a system.

  • Page 79: Removing The Side Access Panel

    Removing the Side Access Panel To remove the side access panel: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Refer to the following illustration to remove the side access panel. Figure 6-1.

  • Page 80: Removing The Front Bezel

    Removing the Front Bezel You will need to remove the front bezel when you are installing or removing drives in the front bay. To remove the front bezel: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel.

  • Page 81: Identifying The Internal Components

    Identifying the Internal Components The following illustration and table identify the internal components of your workstation. Figure 6-3. Identifying internal components Ref. Table 6-1 Internal Components Component CD-ROM drive or DVD-ROM drive, drive bay 4 5.25-inch drive bay, drive bay 5 5.25-inch drive bay, drive bay 6 COM PACT Continued...
  • Page 82 Internal Components Continued Ref. Component 3.5-inch, third-height drive bay, diskette drive, drive bay 7 Speaker with PremierSound and fixed equalization Power supply 3.5-inch removable hard drive cage that supports either three 1.0- inch drives or two 1.6-inch drives. Drive bay 1 on bottom, drive bay 2 in middle, and drive bay 3 on top.

  • Page 83: Removing The Expansion Board Assembly

    Removing the Expansion Board Assembly The expansion board assembly has expansion board slots on both the top and the bottom of the assembly. To remove the expansion board assembly: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

  • Page 84: Reinstalling The Expansion Board Assembly

    Reinstalling the Expansion Board Assembly To reinstall an expansion board assembly, follow these steps: Turn off the workstation. Disconnect the power cord from the grounded AC outlet and from the back of the workstation. Slide the expansion board assembly rails and tab(s) . Align the holes in the back of the chassis 3.

  • Page 85: Removing The Removable Hard Drive Cage

    Removing the Removable Hard Drive Cage To remove the removable hard drive cage: Turn off the workstation and disconnect the power cord from the grounded AC outlet and from the back of the workstation. Remove the side access panel. Unscrew the thumbscrews on top of the cage 1. Hold the tab and pull the cage up and out of the workstation chassis 2.
  • Page 86 To reinsert the removable hard drive cage 1: Align the tabs on the bottom corners of the cage , with the workstation chassis. Tighten the screws on the hard drive cage 3. Figure 6-7. Reinserting the removable hard drive cage Compaq Professional Workstation SP700 Reference Guide...

  • Page 87: Identifying The System Board Components

    Identifying the System Board Components The following illustration and table identify the internal system board components of your workstation. Figure 6-8. Identifying system board components Ref. Table 6-2 System Board Components Component Power switch and LED connector Power connector Wide-Ultra SCSI connector - channel 2 Wide-Ultra SCSI connector - channel 1 IDE connector Diskette drive connector...
  • Page 88 System Board Components Continued Ref. Component Primary processor slot Secondary processor slot DIMM sockets 1-4. DIMM1 is closest to the edge of the system board. Processor power module connector (for secondary processor) < AGP expansion slot Processor power module connector (for secondary processor) >...

  • Page 89: Memory Upgrades

    Chapter 7 Memory Upgrades This chapter explains how to install additional memory. For information on preparing the workstation for upgrades, see Chapter 6. Installing Additional Memory Your workstation supports Registered 100-MHz Error Checking and Correcting (ECC) SDRAM dual inline memory modules (DIMMs). Additional DIMMs (32-MB, 64-MB, 128-MB, 256-MB, or 512-MB) are available to upgrade the memory.
  • Page 90 Memory Upgrades The following figure illustrates the physical location of all DIMM sockets. Note that DIMMs do not need to be installed in pairs, and can be installed in any of the available DIMM sockets. IMPORTANT: Before installing additional DIMMs, read “Important Guidelines for DIMM Installation”...

  • Page 91: Important Guidelines For Dimm Installation

    Important Guidelines for DIMM Installation When installing DIMMs, you MUST follow the following guidelines: Use only 32-, 64-, 128-, 256-MB, or 512-MB, Registered 100-MHz Error Checking and Correcting (ECC) SDRAM DIMMs. Registered DIMMs must be used. DIMMs must have a 4 KHz refresh rate. To optimize system performance, Compaq recommends using CAS latency = 2 (CL2) DIMMs.

  • Page 92: Installing Dimm Modules

    Memory Upgrades Installing DIMM Modules IMPORTANT: Prior to installing additional DIMMs, read “Important Guidelines for DIMM Installation” in the previous section. CAUTION: When handling a DIMM, be careful not to touch any of the contacts. Doing so may damage the module. CAUTION: Static electricity can damage the electronic components of the workstation or optional boards.
  • Page 93 To install a memory module, follow these steps: Turn off the workstation and disconnect the power cord from the grounded AC outlet. Remove the side access panel. Insert the DIMM module into the connector 1. Press the DIMM module down into the connector 2, until the locking tabs automatically snap into place.

  • Page 94: Drives

    Chapter 8 Drives This chapter explains how to install additional hard drives. This chapter also provides guidelines for installing SCSI drives. For additional information about installing optional SCSI and non-SCSI drives, refer to the documentation included with the device or contact your Compaq authorized dealer, reseller, or service provider.
  • Page 95 Drives As shown in Figure 8-1, the workstation provides seven drive bays. Bays 1 through 3 are located in the 3.5-inch removable hard drive cage, which is located behind the side access panel of the workstation. Drive bays 4 through 7 are located on the front of the workstation.

  • Page 96: Removing A Blank Drive Bezel

    Removing a Blank Drive Bezel A blank drive bezel covers bays 5 and 6 when they are not occupied with a storage device. You will need to remove a drive bezel before installing any removable media storage device (example: tape drive, CD-ROM or DVD- ROM, and diskette) in these bay locations.

  • Page 97: Removing A Cooling Shield

    Drives Removing a Cooling Shield A cooling shield covers bays 5 and 6 to provide proper cooling and EMI protection. You will need to remove a cooling shield before installing a hard drive in either of these bay locations. To remove a cooling shield: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

  • Page 98: Locating The Hardware Screws

    Locating the Hardware Screws A total of 17 extra hardware screws are provided on the side of the air plenum. The top group of eight screws is for installing hard drives in the removable hard drive cage. The bottom group of nine screws is for installing removable media storage devices in the front drive bays.

  • Page 99: Installing A 7200 Rpm Hard Drive In Bays 5 Or 6

    Drives Installing a 7200 rpm Hard Drive in Bays 5 or 6 Drive bays 5 and 6 can be configured with either 1.0-inch or 1.6-inch 7200 rpm hard drive. Other than using different screw holes, the installation for both drives is basically the same. To install a 7200 rpm hard drive: NOTE: Before installing a SCSI device, please read “SCSI Cables and Guidelines”...
  • Page 100 Figure 8-6. Installing a hard drive Figure 8-7. Replacing the cooling shield CO MP CO MP Compaq Professional Workstation SP700 Reference Guide...
  • Page 101 Drives Figure 8-8. Connecting the SCSI signal cable and power cable Reassemble the workstation.

  • Page 102: Installing A 10,000 Rpm Hard Drive In Bays 5 Or 6

    Installing a 10,000 rpm Hard Drive in Bays 5 or 6 Drive bays 5 and 6 can be configured with a 10,000 rpm hard drive. The installation for the hard drive is basically the same as installing a 7200 rpm hard drive, except you will be installing a cooling fan.
  • Page 103 8-10 Drives Figure 8-10. Installing a hard drive Figure 8-11. Replacing the cooling shield CO MP CO MP...
  • Page 104 8-11 Figure 8-12. Installing the fan NOTE: The screws that secure the cooling fan also secure the hard drive. Figure 8-13. Connecting the fan Compaq Professional Workstation SP700 Reference Guide...
  • Page 105 8-12 Drives Figure 8-14. Connecting the SCSI signal cable and power cable Reassemble the workstation.

  • Page 106: Installing A Hard Drive In The Removable Hard Drive Cage (Bays 1 - 3)

    Installing a Hard Drive in the Removable Hard Drive Cage (Bays 1 - 3) The removable hard drive cage is capable of being configured with up to three 1.0-inch hard drives or with two 1.6-inch hard drives. Other than using different screw holes, the installation for both drives is basically the same.
  • Page 107 8-14 Drives Figure 8-15. Locating the hard drive screw holes Ref. Table 8-2 Hard Drive Screw Holes Location Bay 3, 1.0” drive Bay 3, 1.6” drive Bay 2, 1.0” drive Bay 1, 1.0” or 1.6” drive...
  • Page 108 Refer to the following illustrations to install an optional hard drive in the removable hard drive cage. Figure 8-16. Installing a 1.0-inch hard drive in bay 2 Figure 8-17. Reinstalling the removable hard drive cage Compaq Professional Workstation SP700 Reference Guide 8-15...
  • Page 109 8-16 Drives Figure 8-18. Connecting the signal and power cables Reassemble the workstation.

  • Page 110: Scsi Cables And Guidelines

    SCSI Cables and Guidelines All workstation models use the following three areas for connecting mass storage SCSI devices: Internally with hard drives in the removable hard drive cage Internally with storage devices in the front panel drive bays Externally with external storage devices. The workstation has an integrated Dual Wide-Ultra SCSI controller with two independent channels, channel 1 and channel 2.

  • Page 111: Scsi Guidelines For Installing Scsi Devices

    8-18 Drives Figure 8-19. 5-device Wide-Ultra SCSI cable Wide-Ultra SCSI cable NOTE: When installing the Wide-Ultra2 SCSI hard drive, a Wide-Ultra2 SCSI cable is required (not shown.) SCSI Guidelines for Installing SCSI Devices If you are installing a narrow SCSI device, you will need to attach a 68-to 50-pin SCSI adapter to the narrow SCSI device.
  • Page 112 SCSI ID 0 is reserved for the primary hard drive (bootable drive). SCSI ID 7 is reserved for the controller. SCSI IDs 1-6 and 8-15 are available. 8-15 should not be used with narrow devices. Every SCSI chain must be terminated (closed) at both ends. SCSI devices may not have terminating jumpers on the device.

  • Page 113: Scsi Guidelines For Optimizing Performance

    8-20 Drives SCSI Guidelines for Optimizing Performance To maintain Ultra speeds, do not install more than four SCSI devices on each channel. For best performance, do not mix Wide-Ultra or Wide-Ultra2 and narrow SCSI devices on either the same SCSI cable or the same channel. Use Channel 2 of the Integrated Dual Wide-Ultra SCSI controller for narrow devices.

  • Page 114: Expansion Boards

    Chapter 9 Expansion Boards This chapter provides instructions for installing and removing PCI or ISA expansion boards, and an Accelerated Graphics Port (AGP) graphics controller. NOTE: The following instructions also apply to installing and removing graphics boards. For information about the graphics controller installed on your workstation, refer to the appropriate guide on the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is your CD-ROM or DVD-ROM drive designation.

  • Page 115: Identifying The Pci And Isa Expansion Slots

    Expansion Boards Identifying the PCI and ISA Expansion Slots Your workstation contains eight expansion board slots on the expansion board assembly: five PCI expansion slots, one shared PCI/ISA expansion slot, and two ISA expansion slots. The following figure identifies the physical locations. See Table 9-1 for component names.
  • Page 116 Table 9-1 PCI/ISA Expansion Slots Ref. Component PCI/ISA shared expansion slot (full-length) PCI expansion slot (full-length) PCI expansion slot (full-length) PCI expansion slot (full-length) PCI expansion slot (full-length) ISA expansion slot (short) ISA expansion slot (short) PCI expansion slot (short) NOTE: PCI=Peripheral Component Interconnect ISA=Industry Standard Architecture Bus Location...

  • Page 117: Installing A Pci Or An Isa Expansion Board

    Expansion Boards Installing a PCI or an ISA Expansion Board To install a PCI or ISA expansion board: Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation. Remove the side access panel. Remove the expansion board assembly from the workstation chassis.
  • Page 118 Refer to the following illustration to install a PCI or ISA board. Figure 9-3. Installing an expansion board IMPORTANT: When you install an expansion board, be sure to press firmly on the board so that the whole connector seats properly in the expansion board slot.

  • Page 119: Identifying The Accelerated Graphics Port (Agp) Graphics Controller Expansion Slot

    Expansion Boards Identifying the Accelerated Graphics Port (AGP) Graphics Controller Expansion Slot Your workstation also ships with an AGP expansion slot 1 on the system board. The following figure shows the location of this slot. Figure 9-4. Identifying the AGP graphics controller slot Installing and Removing an AGP Graphics Controller To install the AGP graphics controller, remove the metal slot screw and cover,...

  • Page 120: Installing A Wide-Ultra2 Pci Controller

    Installing a Wide-Ultra2 PCI Controller If you have a Wide-Ultra2 SCSI hard drive installed, you can enhance drive performance by installing an optional PCI Controller. NOTE: For best performance, do not mix Wide-Ultra and Wide-Ultra2 SCSI hard drives on the same SCSI cable or the same channel. Turn off the workstation and disconnect the power cord from the grounded AC outlet and the back of the workstation.

  • Page 121: Processors

    Chapter 10 Processors This chapter explains how to install an additional processor and how to upgrade an existing processor. For information on preparing the workstation for upgrades, see Chapter 6. Installing an Additional Processor You can upgrade the workstation to a multi-processor system by installing a second Pentium II Xeon processor of the same speed and cache size in the secondary processor slot.
  • Page 122 10-2 Processors Insert the processor power module into the connector 1. Press the module down into the connector 2, until the locking tabs automatically snap into place. NOTE: Make sure locking tabs align with the slots on the module. Figure 10-1. Installing two processor power modules...
  • Page 123 Remove the terminator board in the secondary processor slot. Loosen the middle screw , opening the two release latches . Remove the terminator board . Figure 10-2. Removing the terminator board Compaq Professional Workstation SP700 Reference Guide 10-3...

  • Page 124: Upgrading The Processor

    10-4 Processors Install the second processor. Insert processor 1, closing the two release latches 2. Tighten the middle screw 3. Figure 10-3. Installing a second processor Reassemble the workstation, and connect the power cord to the grounded AC outlet and to the workstation. IMPORTANT: After connecting the power cord to the grounded AC outlet and to the workstation, DO NOT turn the power button on if the Power LED is a steady amber color.

  • Page 125: Troubleshooting

    Chapter 11 Troubleshooting This chapter provides information on how to identify and correct some common disk, display, memory, network, SCSI, and software problems. It also identifies and explains some common messages you may receive on the screen. Consult Appendix D, “POST Error Messages,” for an explanation of specific messages that may display during the Power-On Self-Test (POST) at startup.
  • Page 126 11-2 Troubleshooting Be sure all the needed device drivers have been installed. (For example, if you are using a mouse, you need a mouse device driver.) Ensure that all printer drivers have been installed for each application. Take out all diskettes from the diskette drives and all CDs from the CD-ROM drive or DVD-ROM drive before you turn off your system.

  • Page 127: Troubleshooting Common Problems

    Troubleshooting Common Problems Although your workstation is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your workstation, consider the problems and possible solutions outlined in the following series of tables.
  • Page 128 Minor Problems Continued Problem Workstation doesn’t RTC (real-time clock) battery automatically display the may need to be replaced. date and time. Battery life is approximately 5 years. Workstation does not beep Speaker cable is not properly during the power-on self- attached.

  • Page 129: Diskette Drive Problems

    Diskette Drive Problems Problem Diskette drive light stays Diskette drive cannot write to a diskette. Table 11-2 Solving Diskette Drive Problems Possible Cause Diskette is damaged. Diskette is incorrectly inserted. Diskette not fully inserted. Software program is damaged. Drive cable is not properly connected.

  • Page 130: Display Problems

    Solving Diskette Drive Problems Problem A problem has occurred with a disk transaction. Drive cannot read a diskette. Drive not found. Nonsystem disk message. Display Problems Problem Blank screen. Continued Possible Cause The directory structure is bad, or there is a problem with a file.
  • Page 131 Solving Display Problems Continued Problem Blank screen. You are using a fixed-sync monitor and it won’t sync at the resolution chosen. Monitor does not function Monitor without energy saver properly when used with capabilities is being used with energy saver features. energy saver features enabled.
  • Page 132 Solving Display Problems Continued Problem Monitor overheats. There is not enough ventilation space for proper airflow. Video colors are wrong. This indicates that either the cabling or monitor impedance is* incorrect. Possible Cause Possible Solution Leave at least 3 inches (7.6 cm) of ventilation space.

  • Page 133: Audio Problems

    Audio Problems Problem Sound does not come out of the speaker. Sound does not come through the headphones. Printer Problems Problem Printer will not print. Table 11-4 Solving Audio Problems Possible Cause Software volume control is turned down in Microsoft Sound System Control Panel.

  • Page 134: Hardware Installation Problems

    Solving Printer Problems Problem Printer will not turn on. Printer prints garbled information. Printer is offline. Hardware Installation Problems Problem A new device is not recognized as part of the system. Continued Possible Cause The cables may not be connected properly. The correct printer drivers for your application are not installed.

  • Page 135: Network Problems

    Network Problems Problem Setup utility does not detect a network controller. Setup utility reports unprogrammed EEPROM. Table 11-7 Solving Network Problems Possible Cause Possible resource conflict with another expansion board. Possible resource conflict with another expansion board. The network controller is defective.
  • Page 136 Solving Network Problems Continued Problem Diagnostics reports a Possible resource conflict failure. with another expansion board. The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable.
  • Page 137 Solving Network Problems Continued Problem Diagnostics passes, but Network drivers are not the workstation does not loaded, or driver parameters communicate with the do not match current network. configuration. The network controller is not configured for this workstation. Network controller interrupt overlaps the interrupt of an expansion board.
  • Page 138 Solving Network Problems Continued Problem Network controller The network controller stopped working when an requires drivers. expansion board was added to the workstation. ( Continued) The files containing the network drivers are corrupted. Network controller The files containing the stopped working without network drivers are corrupted.

  • Page 139: Memory Problems

    Memory Problems Problem Out of Memory error. Memory count during POST is wrong. Insufficient memory error during operation. Table 11-8 Solving Memory Problems Possible Cause Memory configuration may not be set up correctly. You have run out of memory to run the application. The memory modules may not be installed correctly.

  • Page 140: Cd-Rom Drive Or Dvd-Rom Problems

    CD-ROM Drive or DVD-ROM Problems Solving CD-ROM Drive or DVD-ROM Drive Problems Problem System will not boot from CD-ROM drive or DVD- ROM drive. Data read from CD-ROM drive or DVD-ROM drive is inconsistent or drive cannot read data. CD-ROM or DVD-ROM devices are not detected, driver is not loaded.

  • Page 141: Regulatory Compliance Notices

    Appendix A Regulatory Compliance Notices Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 142: Class B Equipment

    Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 143: Declaration Of Conformity For Products Marked With Fcc Logo, United States Only

    Declaration of Conformity for Products Marked with FCC Logo, United States Only This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 144: Mouse Compliance Statement

    Mouse Compliance Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 145: Japanese Notice

    Japanese Notice Taiwanese Notice Compaq Professional Workstation SP700 Reference Guide...

  • Page 146: Laser Devices

    Laser Devices The CD-ROM drive contains a laser device. All Compaq systems equipped with a laser device comply with safety standards, including International Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with laser product performance standards set by government agencies as a Class 1 laser product.

  • Page 147: Laser Product Label

    Laser Product Label The following label or equivalent is located on the surface of your CD-ROM drive. Laser Information Laser Type Wave Length Divergence Angle Output Power Polarization Numerical Aperture This label indicates that the product is classified as a CLASS 1 LASER PRODUCT.

  • Page 148: Battery Replacement Notice

    Battery Replacement Notice Your computer is provided with a lithium internal battery. There is a danger of explosion and risk of personal injury if the battery is incorrectly replaced or mistreated. Replacement is to be done by a Compaq Authorized Service Provider using the Compaq spare designated for this product.

  • Page 149: Appendix B Electrostatic Discharge

    Appendix B Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 150 Use conductive field service tools. Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your Authorized Compaq Reseller.

  • Page 151: Power Cord Set Requirements

    Appendix C Power Cord Set Requirements The power cord set meets the requirements for use in the country where you purchased your equipment. The voltage selection switch allows you to select the appropriate line voltage for your computer. Power cord sets for use in other countries must meet the requirements of the country where you use the server.

  • Page 152: Country-Specific Requirements

    Country-Specific Requirements Use the following table to identify the appropriate accredited agency in your country. Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan Norway Sweden Table C-1 Power Cord Set Requirements - By Country Accredited Agency EANSW CEBC DEMKO SETI...
  • Page 153 Power Cord Set Requirements - By Country Country Accredited Agency Switzerland United Kingdom United States Notes: 1. Flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

  • Page 154: Appendix Dpost Error Messages Error Messages

    Appendix D POST Error Messages Error Messages This appendix lists the error codes that you may encounter during the Power-On Self-Test (POST) or after restarting the workstation, the probable source of the problem, and what steps you can take to resolve the error condition. Error Code 101-ROM Error 101-Option ROM...
  • Page 155 POST Error Messages and Codes Probable Source Error Code 172-1 Configuration NVRAM Configuration Nonvolatile Memory error Invalid 201-Memory Error RAM failure 202-Memory Type RAM failure Mismatch 203-Memory RAM failure Address Error 205-Memory Error Cache memory error 206-Secondary cache Cache memory controller controller failure or RAM failure 207-ECC Corrected...
  • Page 156 POST Error Messages and Codes Probable Source Error Code 212-Failed Processor Failed processor (X is 0 or 1) 301-Keyboard Error Keyboard failure 303-Keyboard Controller I/O keyboard controller Error 304-Keyboard or Keyboard System Unit Error 40X-Parallel Port X Both external and internal Address Assignment ports are assigned to Conflict...
  • Page 157 POST Error Messages and Codes Probable Source Error Code 601-Diskette Diskette controller Controller Error circuitry 605-Diskette Mismatch in drive type Drive Type Error 611-Primary Floppy Configuration error Port Address Assign- ment Conflict 612-Secondary Configuration error Floppy Port Address Assignment Conflict 1151-System Board Configuration Error COM Port 1 Address...
  • Page 158 POST Error Messages and Codes Probable Source Error Code 1611-Fan failure The fan is not detected operating properly. 1720-IntelliSafe Hard IDE hard drive(s) Drive Detects Imminent Failure 1720-SMART Hard SCSI hard drive(s) Drive Detects Imminent Failure 1771-Primary Disk Port IDE configuration Address Assignment Conflict 1772-Secondary Disk...
  • Page 159 POST Error Messages and Codes Error Code 1793-Secondary An error has been detected with Controller or Disk Failure the CD-ROM interface. A Critical Error Occurred Critical failure (POST) recorded Prior to this Power-Up into the wellness log. A Collectable Memory Single-bit ECC during POST.

  • Page 160: Installing A New Battery

    Appendix E Installing a New Battery When your workstation no longer automatically displays the correct date and time, it may mean the battery providing power to the real-time clock needs to be replaced. Battery life is usually about five years. Prior to installing the replacement battery, read the following section.

  • Page 161: Installation Procedures

    Installation Procedures The battery that came with the workstation is permanently installed on the system board. If the original battery becomes inoperative, you must install a second battery. To install the replacement battery: If the workstation is on, turn it off, then unplug the power cord from the grounded AC outlet.
  • Page 162 Change the jumper from pins 6-7 Figure E-2. Changing the jumper from pins 6-7 to pins 5-6 Place the pale blue sticker included with the battery kit above the power connector on the back of the workstation. Replace the expansion board assembly and the side access panel. Plug the power cord into a grounded AC outlet.

  • Page 163: Workstation Specifications

    Appendix F Workstation Specifications Dimensions (with bezel and without feet) Height Depth Width Weight Power Supply Input Requirements Rated Input Voltage Rated Input Frequency Input Power (W) Input Power (BTU/hr) Power Supply Output Power Rated Steady-State Power Maximum Peak Power Relative Humidity Operating Nonoperating...
  • Page 164 Index about this guide ix Accelerated Graphics Port graphics controller 9-6 connector 1-10 ACPI, described 3-27 administrator password See Setup Password advanced configuration and power interfaces See ACPI AGP bus 1-2 AGP expansion slot 6-13 AGP graphics controller connector 1-10 expansion slot 9-6 installing 9-6 removing 9-6...
  • Page 165 CD-ROM Drive or DVD-ROM Drive Problems 11-16 CDs, playing audio 5-3 codes, POST errors D-1 combination keys 1-15 communications network 4-1 Compaq Diagnostics for Windows NT described 3-3 using 3-3 viewing inventory information viewing security management features 3-6 viewing system health 3-4 Compaq Insight Manager receiving fault notices 3-4 viewing inventory information...
  • Page 166 Ctrl key 1-14 cycle redundancy codes (CRC) 3-5 date, setting 2-3 Declaration of Conformity A-3 Delete key 1-14 delimiter characters 3-15 Desktop Management Interface See diagnostic tools 1-5 Compaq Diagnostics for Windows NT 3-3 Computer Checkup (TEST) 2-6 overview 2-6...
  • Page 167 expansion board full length board card guide 9-5, expansion board assembly 6-7, 6-8, expansion slot 1-3 identifying PCI/ISA 9-2 removing cover 9-4 expansion slots 9-2 F10 key, accessing the Compaq Utilities menu 2-2 F12 key, initiating remote system installation 3-26 F1-F12 keys 1-14 FailSafe Boot Block ROM described 3-21...
  • Page 168 hard drive 1-3 hardware installation, troubleshooting 11-10 hardware problems, solving 11-3 hardware screws 8-5 hardware upgrade preparations 6-1 headphone jack 1-9 hood label, location of 6-4 http://www.compaq.com xii I/O delay, setting 2-5 icon broken key 3-11 key 3-11 Icons See Symbols on Equipment IDE connector 6-12 IDE devices, viewing information infrared interface control 3-6...
  • Page 169 jack microphone 1-4 jacks headphone 1-9 microphone 1-10 Japanese Notice A-5 key icon 3-11 keyboard 1-10 national delimiter characters 3-15 setting locale 2-4 using special function keys 1-12 using Windows logo keys 1-15 keyboard lights combinations 3-22 identifying 1-16 illustrated 3-23 keys Alt 1-14 Application 1-14...
  • Page 170 mouse 1-10 Logitech OEM MouseWare 1-12 mouse compliance statement A-4 music playing 5-4 recording 5-4 national keyboard delimiter characters 3-15 network cable to RJ-45 connector 4-2 controller 4-1 installing driver 4-2 Token Ring 4-1, 4-2 troubleshooting 11-11 network connector 1-10 network controller 1-2, 1-3 network server mode, enabling/disabling 2-4...
  • Page 171 Power-On Self-Test Continued sequence of tests 2-10 setting the POST mode 2-5 prefailure warranty for ECC memory preinstalled software 1-6 PremierSound 6-7 PremierSound Audio System 5-1 PremierSound audio system, using preparations hardware upgrade 6-1 primary processor slot 6-13 Print Scrn key 1-14 printer mode, setting 2-5 printer, troubleshooting 11-9 proactive backup 3-5...
  • Page 172 ROM upgrade Continued recovery from ROM upgrade failure 3-21 remote 3-20 ROM, recovering after detecting an invalid system ROM 3-21 ROMPaq, upgrading ROM BIOS 2-11, 3-19 runtime services 2-10 screw holes for installing hard drives 8-13 screws hard drive cage 8-5 located on air plenum 8-5 removable media storage devices screws for drive bay installations 8-5...
  • Page 173 software Continued SmartStart for Workstations 1-3, Software Installation Guide 1-6 software problems, solving 11-3 software, obtaining support software 3-28 special function keys 1-14 specifications F-1 standard features 1-2 standard interfaces 1-4 Support Software CD Kit 3-28 support software, obtaining 3-28 surge-tolerant power supply 3-5 suspend mode enabling/disabling power LED...
  • Page 174 utilities Continued Computer Setup 2-1 View System Information (INSPECT) 2-7 VGA controller, setting boot order View System Information (INSPECT) creating a diagnostics diskette described 2-7 using 2-8 voice messages, recording 5-4 warranty 1-5 website 3-28 Wide-Ultra SCSI connector 6-12 Windows Logo key 1-14 workstation reconfiguring 6-3 Workstation Software Reference...

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