HP A1210n - Pavilion - 512 MB RAM Maintenance Manual

Pc troubleshooting and maintenance guide.
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PC Troubleshooting and Maintenance Guide

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   Summary of Contents for HP A1210n - Pavilion - 512 MB RAM

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    PC Troubleshooting and Maintenance Guide...

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    Hewlett-Packard Company P.O. Box 4010 Cupertino, CA 95015-4010 Copyright © 2005–2006 Hewlett-Packard Development Company, L.P. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright...

  • Page 3: Table Of Contents

    Table of Contents PC Maintenance ................1 Creating Data Backup Discs...............1 Creating System Recovery Discs ..............1 Removing Unused Programs...............1 Running the Disk Cleanup Program .............1 Running the Disk Defragmenter Program............2 Checking for Hard Disk Drive Errors ............2 Understanding Hard Disk Drive Space ............2 Recommended Maintenance Schedule ............3 Troubleshooting PC Problems ............

  • Page 4: Table Of Contents

    Repairing Software Problems ............15 Software Repair Overview............... 15 Restarting Your PC .................. 15 Turning Off Your PC ................15 Updating Drivers ..................16 Microsoft System Restore ................. 16 Application and Driver Recovery .............. 16 System Recovery Overview..............17 Creating System Recovery Discs ............... 18 Creating a Recovery Tools CD..............

  • Page 5: Pc Maintenance, Creating Data Backup Discs, Creating System Recovery Discs, Removing Unused Programs

    PC Maintenance Running the Disk Cleanup Program This section includes information about tasks you can The Disk Cleanup program frees up space on your perform to help ensure the trouble-free operation of hard disk drive by removing temporary and unused your PC, and to ease the recovery of important files (including Temporary Internet Files and files in the information on your PC should problems arise in the...

  • Page 6: Running The Disk Defragmenter Program, Checking For Hard Disk Drive Errors

    11 In the Run field of the Disk Cleanup window add 4 Press the Enter key again to select the operating /sagerun:100 at the end of the path. For example: system. C:\WINDOWS\system32\cleanmgr.exe 5 Log on to Windows. When the Desktop message /sagerun:100 appears, click Yes to continue in Safe Mode.

  • Page 7: Recommended Maintenance Schedule

    Windows reports smaller capacity in the Windows Explorer tool and in the My Computer window because it shows information about one partition on the hard disk drive at a time. The first partition contains the System Recovery information. Recommended Maintenance Schedule Daily Weekly Monthly...

  • Page 8: Troubleshooting Pc Problems, Audio

    • Troubleshooting PC Display (Monitor) • Hard Disk Drive Problems • Hardware Installation • This section contains a series of tables that describe Internet Access possible solutions to problems that may occur when • Keyboard and Mouse using your PC. Each table contains: •...

  • Page 9: Video, Cd And Dvd Drives

    Video Symptom Possible solution Some video files do not play. Your file may be corrupt or in an unsupported format. Open the video file in a video editor such as WinDVD Creator, and then resave the file in a supported format. Codec error messages appear Open the file in Windows Media Player.

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    CD and DVD Drives (continued) Symptom Possible solution I cannot create (burn) a disc. Ensure the disc is inserted with the label facing up and centered in the tray. Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc.

  • Page 11: Display (monitor)

    CD and DVD Drives (continued) Symptom Possible solution Titles of music tracks are not The PC must be connected to the Internet for the artist, title, and track information to displayed for the CD. appear when playing music CDs. This information is not recorded on the disc. Track information may not be available for every CD.

  • Page 12: Hard Disk Drive, Hardware Installation

    Hard Disk Drive Symptom Possible solution PC seems to be locked up and not Use the Windows Task Manager to close any programs not responding or to restart responding. the PC: Press the Ctrl key, the Alt key, and the Delete key on the keyboard at the same time.

  • Page 13: Internet Access

    Hardware Installation (continued) Symptom Possible solution New or existing device does not To resolve a device conflict, you may need to disable one of the devices or uninstall work after installing a new device. an old device driver: Click Start, and click Control Panel. Click Performance and Maintenance.

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    Internet Access (continued) Symptom Possible solution Web pages load slowly. Verify that the correct modem speed and COM port are selected: Click Start, and then click Control Panel. Click Printers and Other Hardware, if it is present. Double-click Phone and Modem Options. Select the Modems tab, and then click the Properties button.

  • Page 15: Keyboard And Mouse

    Keyboard and Mouse Symptom Possible solution Keyboard commands and typing Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, are not recognized by the PC. and then turn on your PC. Press the Help ? button on the keyboard to open the Help and Support Center, or refer to the Warranty and Support Guide to contact Support for replacement details.

  • Page 16: Power

    Keyboard and Mouse (continued) Symptom Possible solution Cursor moves too fast or Adjust the cursor speed: too slow. Click Start, Control Panel, Printers and Other Hardware, and then Mouse. Click the Pointer Options tab. Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at which the pointer (cursor) responds to mouse movement.

  • Page 17: Performance

    Power (continued) Symptom Possible solution PC date and time display is The real-time clock (RTC) battery may need to be replaced. Battery life is approximately incorrect. seven years. Before replacing the battery, try resetting the date and time in your operating system by using the Control Panel.

  • Page 18: Miscellaneous

    Performance (continued) Symptom Possible solution Applications and files take longer Check for hard disk drive errors: to open or respond (continued). Close all open programs and windows. Click Start, and then click My Computer. Right-click the hard disk drive that you want to check, and then click Properties. In the System Properties window, click the Tools tab.

  • Page 19: Repairing Software Problems, Software Repair Overview, Restarting Your Pc, Turning Off Your Pc

    • Repairing Microsoft System Restore • Application Recovery and Driver Recovery Software Problems • System Recovery Your PC uses the operating system and installed NOTE: If you are replacing a hard disk drive, you software programs during normal operation. If only have to run the System Recovery.

  • Page 20: Updating Drivers, Microsoft System Restore, Application And Driver Recovery

    Updating Drivers To start a System Restore: 1 Close all open programs. A driver is a software program that allows your PC to communicate with an attached device, such as a 2 Click Start. printer, a hard disk drive, a mouse, or a keyboard. 3 Choose All Programs.

  • Page 21: System Recovery Overview

    System Recovery provides two recovery options: Do not use the Application Recovery program NOTE: • to reinstall software programs that came on CDs or Standard Recovery — This option recovers DVDs included in the PC box. Reinstall these programs factory shipped programs, drivers, and the directly from the CDs or DVDs.

  • Page 22: Creating System Recovery Discs, Creating A Recovery Tools Cd

    Creating System Recovery Discs 4 Choose PC Help & Tools. 5 Click HP PC Recovery CD-DVD Creator. Complete the procedure described in this section to The Recovery CD/DVD Creator window appears. create a set of system recovery discs from the recovery 6 Follow the onscreen instructions.

  • Page 23: Running System Recovery From Recovery Discs, Running System Recovery From The Hard Disk Drive

    Running System Recovery from WARNING: The Full System Recovery option Recovery Discs deletes any data or programs that you created or installed after purchase. Be sure This section contains the procedure for performing a to back up any data that you want to keep system recovery from the recovery discs you created onto a removable disc.

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    Starting System Recovery if the PC is Starting System Recovery if the PC is not responding responding 1 Turn off the PC. Remove the HP Personal Media 1 Turn off the PC. If necessary, press and hold the On Drive if your PC includes one. Disconnect all button until the PC turns off.

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    PC Troubleshooting and Maintenance Guide...

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