HP Sprout User Manual
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HP Sprout User Manual

HP Sprout User Manual

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Summary of Contents for HP Sprout

  • Page 1 User Guide...
  • Page 2 Windows is either a registered trademark or bound by the terms of the HP End User License Not all features are available in all editions or trademark of Microsoft Corporation in the Agreement (EULA).

  • Page 3: Table Of Contents

    Connecting to a WLAN ......................... 9 Using HP Mobile Broadband (select products only) ................9 Using HP Mobile Connect Pro (select products only) ................ 10 Using GPS (select products only) ...................... 10 Using Bluetooth wireless devices (select products only) ..............10 Connecting Bluetooth devices ..................
  • Page 4 Using Disk Defragmenter ........................15 Using Disk Cleanup ..........................15 Using HP 3D DriveGuard (select products only) ................15 Identifying HP 3D DriveGuard status ................16 Updating programs and drivers .......................... 16 Cleaning your Sprout ............................16 Cleaning procedures .......................... 16 Cleaning the display ......................
  • Page 5 Using HP Sure Start (select products only) ......................32 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 33 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............33 8 Backing up, restoring, and recovering ......................35 Creating recovery media and backups ........................ 35 Creating HP Recovery media (select products only) .................
  • Page 6 10 Specifications ............................48 Input power ................................48 Operating specifications ............................48 11 Electrostatic Discharge ..........................49 12 More HP resources ............................. 50 13 Accessibility .............................. 52 Supported assistive technologies ........................52 Contacting support .............................. 52 Appendix A Scanning safety information ......................53...

  • Page 7: Getting To Know Your Sprout

    Getting to know your Sprout Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your immersive computer and where to find additional HP resources.

  • Page 8: Front

    Off: The computer is off or in Hibernation. Hibernation is a power-saving state ● that uses the least amount of power. Keyboard button/light Projects the keyboard on the touch mat. Home button/light Displays Sprout Workspace. Chapter 1 Getting to know your Sprout...

  • Page 9: Sprout Illuminator

    Type support in the taskbar search box, and then select the HP Support Assistant app. ▲ Sprout Illuminator CAUTION: To prevent damage to your vision, avoid staring directly at the lights on Sprout Illuminator. Component Description Desk lamp touch sensor Touch to turn the desk lamp on, to dim it, or to turn it off.

  • Page 10: Rear

    The security cable may not prevent the computer from being mishandled or stolen. RJ-45 (network) jack Connects a network cable. Power connector Connects a power cord. Power supply light On: The power cord is connected. Chapter 1 Getting to know your Sprout...
  • Page 11 When a device is connected to the jack, the computer speakers are disabled. Drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. NOTE: For information about HP 3D Driveguard, see...

  • Page 12: Connecting The Hp Touch Mat

    Type power options in the taskbar search box, and then select Power Options – or – Right-click the Power Meter icon , and then select Power Options. Connecting the HP Touch Mat Chapter 1 Getting to know your Sprout...

  • Page 13: Labels

    Magnets connect the touch mat to the monitor automatically. NOTE: If you remove the touch mat, the projector will turn off. To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch Mat Cover (purchased separately). Labels...

  • Page 14: Network Connections

    In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that ●...

  • Page 15: Connecting To A Wlan

    (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer.

  • Page 16: Using Hp Mobile Connect Pro (Select Products Only)

    To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect.

  • Page 17: Connecting To A Local Area Network (Lan) (Select Products Only)

    WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office.

  • Page 18: Managing Power

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

  • Page 19: Using The Power Meter And Power Settings

    Right-click the Power meter icon , and then select Power Options. In the left pane, select Choose what the power buttons do. Select Change Settings that are currently unavailable, and then, in the When I press the power button or When I press the sleep button area, select Hibernate. –...

  • Page 20: Shutting Down (Turning Off) Sprout

    ● When Sprout will be unused and disconnected from external power for an extended period ● Although you can shut down Sprout with the power button, the recommended procedure is to use the turn off command, as follows: NOTE: If Sprout is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible.

  • Page 21: Maintaining Your Sprout

    ● You move the computer with the display closed while the computer is running on battery power. ● A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard.

  • Page 22: Identifying Hp 3D Driveguard Status

    Avoid strong cleaning solvents that can permanently damage your Sprout. If you are not sure that a cleaning product is safe for your Sprout, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 23: Cleaning The Display

    WARNING! To prevent electric shock or damage to components, do not attempt to clean your Sprout while it is turned on. Turn off Sprout. Disconnect external power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any Sprout surface.

  • Page 24: Security

    If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk...

  • Page 25: Setting Passwords In Windows

    ● password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for ● your websites and applications. You can securely read them in the future if they cannot be remembered.

  • Page 26: Setting Passwords In Computer Setup

    To set, change, or delete this password, follow these steps: Setting a new BIOS administrator password Start Computer Setup. Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ●...
  • Page 27 Computers or tablets with keyboards: ● Turn on or restart the computer, and when the HP logo appears, press to enter Computer ▲ Setup. Tablets without keyboards: ● Turn off the tablet. Press the power button in combination with the volume down button until ▲...

  • Page 28: Entering A Bios Administrator Password

    To enable Automatic DriveLock, follow these steps: Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.

  • Page 29: Disabling Automatic Drivelock

    To disable Automatic DriveLock, follow these steps: Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.

  • Page 30: Setting A Drivelock Master Password

    To set a DriveLock master password, follow these steps: Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet.

  • Page 31: Disabling Drivelock

    Disabling DriveLock Start Computer Setup. Computers or tablets with keyboards: ● Turn off the computer. Press the power button, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup.

  • Page 32: Using Windows Hello (Select Products Only)

    Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network.

  • Page 33: Installing Software Updates

    Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 34: Using A Fingerprint Reader (Select Products Only)

    HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.

  • Page 35: Computer Setup (Bios), Tpm, And Hp Sure Start

    An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup.

  • Page 36: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 37: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 38: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 39: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 40 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 41: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 42: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 43: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 44: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 45: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 46: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 47: Troubleshooting

    Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, or 802.11. If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

  • Page 48: Current Network Security Codes Are Unavailable

    If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your Sprout to identify your Sprout to the network. You must have the current codes to connect to a secure network.

  • Page 49: Power Problems

    Select the Power icon in the lower-right corner of the screen, and then select Restart. – or – Press and hold the power button on Sprout for 5 or more seconds to turn off Sprout, and then press the power button to turn on Sprout.

  • Page 50: Sprout Shuts Down Unexpectedly

    Sprout shuts down unexpectedly Sprout might be in an exceedingly hot environment. Turn it off and let it cool down. ● Be sure that Sprout vents are not blocked and that the internal fan is running. See Getting to know your ●...

  • Page 51: Touch Mat Problems

    Slide the mouse power button to the right to turn on the mouse (1). On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds, until the light on the mouse (2) lights up or stops flashing. To confirm the connection, move the mouse and check for a response on the screen.

  • Page 52: Projection Does Not Come Back When The Touch Mat Is Connected Again

    Select the Power icon, and then select Restart. – or – Press and hold the power button on Sprout for 5 or more seconds to turn off Sprout, and then press the power button to turn on Sprout. Projection does not come back when the touch mat is connected again.

  • Page 53: Audio Problems

    ● Adjust the volume, either on the speakers or through the computer operating system. ● Turn off your Sprout, and then unplug and reconnect the speakers. Be sure that the speakers are ● properly connected. Unplug headphones if they are connected to your Sprout (or speaker system).

  • Page 54: 10 Specifications

    10 Specifications Input power Input power Rating Operating voltage and current 100–240 V dc @ 4.5–2.25 A, 50/60Hz Operating specifications NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of the computer, to determine the exact electrical rating. Factor Metric U.S.

  • Page 55: 11 Electrostatic Discharge

    11 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 56: 12 More Hp Resources

    Type help in the taskbar search box, and then ▲ select Help and Support. – or – Click the question mark icon in the taskbar. HP Support Online chat with an HP technician ● For support, go to http://www.hp.com/support. Support telephone numbers ● HP service center locations ●...
  • Page 57 Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 58: 13 Accessibility

    13 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 59: Appendix A Scanning Safety Information

    (such as a pediatrician or eye doctor) before allowing young children to use Sprout calibration or scanning functionality. To help reduce the likelihood of adverse physical reactions: Use in a well-lit area and do not look directly at the Sprout or the light patterns generated by the Sprout ● during calibration or 3D scans.

  • Page 60: Index

    26 power 6 labels projector/touch mat 3 Bluetooth 7 GPS 10 regulatory 7 serial number 7 caring for your Sprout 16 wireless certification 7 cleaning your Sprout 16 HDMI port, identifying 4 WLAN 7 components Hibernation legacy support, USB 29...
  • Page 61 44 memory card reader, identifying 5 wireless certification labels 7 software problems 47 memory card, identifying 5 RJ-45 jack, identifying 4 Sprout is not responding 43 microphones, identifying 2 Sprout shuts down minimized image recovery 38 unexpectedly 44 safety 53...
  • Page 62 WWAN device 8, 9 Index...

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