Using Windows Tools; Restore And Recover - HP Sprout Maintenance & Service Manual

DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW,
double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery
Manager software. Or, instead, you can use a high-quality blank USB flash drive.
●
You can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers
booklet included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you
use an external optical drive, it must be connected directly to a USB port on the computer; the drive
cannot be connected to a USB port on an external device, such as a USB hub.
●
The creation process can take an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1. From the Start screen, type recovery, and then select Recovery Media Creation.
2. Follow the on-screen instructions.
If you ever need to recover the system, see

Using Windows tools

You can create system restore points and create backups of personal information using Windows tools. For
more information and steps, see Help and Support.
▲ From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, right-click the Start button, and then select Search. In the search field, type
help, and then select Help and Support.

Restore and recover

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support.
From the Start screen, type help, and then select Help and Support.
▲
‒ or –
From the Windows desktop, right-click the Start button, and then select Search. In the search
field, type help, and then select Help and Support.
●
To correct a problem with a preinstalled driver, use the Hardware Driver Reinstallation option of HP
Recovery Manager to reinstall the individual driver.
▲ From the Start screen, type recovery, select Recovery Manager, select Hardware Driver
Reinstallation, and then follow the on-screen instructions.
130 Chapter 9 Backing up, restoring, and recovering
Recovering using HP Recovery Manager on page 131.
ENWW