HP Sprout Maintenance & Service Manual page 8

Display problems ............................................................................................................................................... 124
Keyboard and mouse problems ........................................................................................................................ 125
Touch mat problems ......................................................................................................................................... 125
Audio problems ................................................................................................................................................. 126
Software problems ............................................................................................................................................ 127
9 Backing up, restoring, and recovering ......................................................................................................... 129
Creating recovery media and backups .............................................................................................................. 129
Restore and recover .......................................................................................................................................... 130
10 POST error messages ............................................................................................................................... 133
POST numeric codes and text messages .......................................................................................................... 134
Interpreting POST diagnostic front panel LEDs ................................................................................................ 140
11 Password security and resetting CMOS ...................................................................................................... 143
Resetting the password jumper ........................................................................................................................ 143
Establishing a setup or power-on password .................................................................................................... 144
Resetting the setup and power-on password .................................................................................................. 145
Changing a setup or power-on password ......................................................................................................... 146
Clearing and resetting the CMOS ....................................................................................................................... 146
12 Maintaining peak performance ................................................................................................................. 149
Performing routine maintenance ...................................................................................................................... 149
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Sprout will not turn on or start ....................................................................................................... 123
Hard drive error ............................................................................................................................... 123
Sprout is not responding ................................................................................................................ 124
Sprout shuts down unexpectedly ................................................................................................... 124
The display is blank ......................................................................................................................... 124
Images on the screen are too large or too small, or the images are fuzzy ................................... 124
No sound is produced through external speakers (purchased separately) .................................. 126
Creating HP Recovery media ........................................................................................................... 129
Using Windows tools ....................................................................................................................... 130
Recovering using HP Recovery Manager ........................................................................................ 131
What you need to know ................................................................................................ 131
Using the HP Recovery partition .................................................................................. 131
Using HP Recovery media to recover ........................................................................... 131
Changing the computer boot order .............................................................................. 132
Using Disk Cleanup .......................................................................................................................... 149
Using Disk Defragmenter ................................................................................................................ 149
Updating programs and drivers ...................................................................................................... 149
ENWW