HP Sprout Pro Maintenance & Service Manual
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HP Sprout Pro Maintenance & Service Manual

HP Sprout Pro Maintenance & Service Manual

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Maintenance & Service Guide
Sprout Pro by HP

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Summary of Contents for HP Sprout Pro

  • Page 1 Maintenance & Service Guide Sprout Pro by HP...
  • Page 2 Microsoft Corporation in the U.S. and other bound by the terms of the HP End User License Not all features are available in all editions of countries.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    1 Getting to know your Sprout ........................... 1 Front ..................................1 Sprout Illuminator ..............................3 Rear ..................................4 Connecting the HP Touch Mat ..........................6 Labels ..................................7 Identifying the labels .......................... 7 2 Illustrated parts catalog ..........................9 Computer covers and plastics ..........................9 Computer boards ..............................
  • Page 6 SATA hard drives ..............................20 SATA hard drive cables ............................20 SATA data cable ..........................20 SMART ATA drives ..............................21 Cable management .............................. 21 4 Removal and Replacement Procedures ......................23 Preparing to disassemble the computer ......................23 Removing the rear covers from the computer ....................24 Hard drive ................................
  • Page 7 Downloading a BIOS update ......................73 Recovering the Configuration Settings ....................... 74 6 Using HP PC Hardware Diagnostics (UEFI) ....................... 75 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............76 Additional BIOS crisis recovery tool ........................76 7 Troubleshooting ............................77 Wireless connection problems ..........................
  • Page 8 What you need to know before you get started ............. 88 Using the HP Recovery partition (select products only) ..........88 Using HP Recovery media to recover ................89 Changing the computer boot order ................89 Removing the HP Recovery partition (select products only) ......... 89 9 POST error messages ...........................
  • Page 9 Appendix C Specifications ..........................121 DLP Projector ..............................121 HP High-Resolution camera ..........................121 HP Touch Mat ..............................122 Index ................................123...

  • Page 11: Getting To Know Your Sprout

    Getting to know your Sprout Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your immersive computer and where to find additional HP resources. Front Component...
  • Page 12 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: Type support in the taskbar search box, and then select the HP Support Assistant app. ▲ Chapter 1 Getting to know your Sprout...

  • Page 13: Sprout Illuminator

    Sprout Illuminator CAUTION: To prevent damage to your vision, avoid staring directly at the lights on Sprout Illuminator. Component Description Desk lamp touch sensor (for depth camera) Touch to turn the desk lamp on, to dim it, or to turn it off. High-resolution camera light On: The high-resolution camera is on.

  • Page 14: Rear

    Rear Component Description USB 3.0 ports (4) Connect optional USB 3.0 devices. HDMI output port Projects the computer screen display to an external monitor. NOTE: The HDMI output port cannot be used as an input from a TV, a game console, or a set top box.
  • Page 15 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 16: Connecting The Hp Touch Mat

    Type power options in the taskbar search box, and then select Power Options – or – Right-click the Power Meter icon, and then select Power Options. Connecting the HP Touch Mat Set up your Sprout on a flat, level surface. Chapter 1 Getting to know your Sprout...

  • Page 17: Labels

    Magnets connect the touch mat to the monitor automatically. NOTE: If you remove the touch mat, the projector will turn off. To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch Mat Cover (purchased separately). Labels...
  • Page 18 Chapter 1 Getting to know your Sprout...

  • Page 19: Illustrated Parts Catalog

    Illustrated parts catalog Computer covers and plastics Item Description Left rear cover Right rear cover Outer plastic frame Computer covers and plastics...

  • Page 20: Computer Boards

    Computer boards Item Description System board USB board Converter board Card reader/audio board Wireless receiver/power button board Chapter 2 Illustrated parts catalog...

  • Page 21: Computer Miscellaneous Parts

    Computer miscellaneous parts Item Description Column assembly, full assembly Display assembly, full assembly Speakers, right and left Heat sink (thermal module) (includes replacement thermal material) Power supply Wireless USB receiver Webcam module assembly Hard drive connector and cables Computer miscellaneous parts...

  • Page 22: Computer Cables

    WLAN module (Intel Dual Band Wireless-AC 8260 NIC; 802.11abgn+ac MIMO 2x2; Bluetooth® 4.2; not illustrated) Intel Core i7-7700T processor (2.9 GHz, 8 MB cache, 35 W) (includes replacement thermal material; not illustrated) Antenna kit HP Comfort Grip Wireless Mouse Pen with app launch button Pen keyboard loop...

  • Page 23: Keyboards

    Keyboards Description HP Wireless Link-5 Keyboard available for the following countries: Asia/Pacific Belgium Czech Republic France French Canada Germany India Internationally Israel Italy India Japan India People’s Republic of China Saudi Arabia South Korea Switzerland Thailand Turkey United Kingdom United States...

  • Page 24: Power Cords

    Power cords Description Power cord available for the following countries and regions: North America Australia Europe India Japan People’s Republic of China South Africa South Korea Switzerland United Kingdom Chapter 2 Illustrated parts catalog...

  • Page 25: Disassembly Preparation And Sata Drive Guidelines

    Disassembly preparation and SATA drive guidelines This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 26: Generating Static

    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 27: Grounding The Work Area

    ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ●...

  • Page 28: Operating Guidelines

    Material handling packages ● ● Conductive plastic bags ● Conductive plastic tubes Conductive tote boxes ● ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: ●...

  • Page 29: Tools And Software Requirements

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 30: Lithium Coin Cell Battery

    6.0 Gb/s SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives.

  • Page 31: Smart Ata Drives

    SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
  • Page 32 Chapter 3 Disassembly preparation and SATA drive guidelines...

  • Page 33: Removal And Replacement Procedures

    Removal and Replacement Procedures The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order. Remove all media from the computer. Shut down the computer.

  • Page 34: Removing The Rear Covers From The Computer

    Removing the rear covers from the computer You must remove the rear covers from the computer before you can service the computer or the column. Each cover may be secured with one screw. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).
  • Page 35 Pull the cover away from the computer (4). Reverse the removal procedures to install the covers. Removing the rear covers from the computer...

  • Page 36: Hard Drive

    Hard drive The hard drive (1) is located under the right rear cover. You do not have to remove the computer from the column to service the hard drive. To remove the hard drive: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).
  • Page 37 Loosen the captive Phillips screw that secures the drive (1), slide the drive away from the column (2), and then remove the drive from the computer (3). To remove the drive from the drive cage, remove the four Phillips screws from the sides of the cage (1), and then lift the cage off the drive (2).
  • Page 38 To replace the hard drive, reverse the removal procedures. Before installing a hard drive into the hard drive cage, make sure the four rubber grommets are correctly installed in the cage. Chapter 4 Removal and Replacement Procedures...

  • Page 39: Memory

    Memory Two memory module sockets (2) are located under the memory cover under right rear cover. You do not have to remove the computer from the column to replace the memory modules. SODIMMs are small outline dual-inline memory modules. SODIMM modules must meet the following requirements: ●...
  • Page 40 Remove the four Phillips screws (1) that secure the memory cover to the computer, rotate the column side of the cover upward, and then remove the cover (2). Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle. Remove the module (2).

  • Page 41: Wireless Usb Receiver

    Wireless USB receiver Two wireless replacement kits are available: ● Wireless keyboard ● Wireless mouse with wireless receiver The wireless USB receiver controls both kits. The receiver (3) is located under the left rear cover. You do not have to remove the computer from the column to replace the wireless USB receiver.
  • Page 42 Remove the old wireless receiver from the internal USB port, and then insert the new receiver into the port. Chapter 4 Removal and Replacement Procedures...

  • Page 43: M.2 Cover And Solid-State Drive

    M.2 cover and solid-state drive The location of the M.2 cover is shown in the following image. You do not have to remove the computer from the column to replace the M.2 solid-state drive. To remove the M.2 cover and solid-state drive: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).
  • Page 44 Remove the drive (2) by pulling it away from the connector. NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion. To replace the M.2 solid-state drive, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...

  • Page 45: Battery

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 46 Remove the memory cover (see Memory on page 29). To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.

  • Page 47: Wireless Usb/Power Button Board

    Wireless USB/power button board When viewing the back of the computer, the wireless USB/power button board is located at the bottom right of the computer. The wireless USB receiver plugs into this board. To remove the wireless USB/power button board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).

  • Page 48: Converter Board

    Converter board When viewing the back of the computer, the converter board is located to the left of the system board. To remove the converter board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the right rear cover (see Removing the rear covers from the computer on page 24).
  • Page 49 Lift the converter board from the computer. To install the converter board, reverse the removal procedures. Converter board...

  • Page 50: Usb Board

    USB board When viewing the back of the computer, the USB board is located to the left of the system board. To remove the USB board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the right rear cover (see Removing the rear covers from the computer on page 24).

  • Page 51: Separating The Computer From The Column

    Separating the computer from the column You must remove the computer from the column before you can service the remaining components. The computer is secured to the column using four Torx screws. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).
  • Page 52 Remove the two screws from right side of the column. Lift the column off the computer. Reverse the separation procedures to reattach the computer to the column. Chapter 4 Removal and Replacement Procedures...

  • Page 53: System Board Cover

    System board cover The system board cover is secured by three screws. To remove the system board cover: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).

  • Page 54: Wlan Module

    WLAN module The WLAN module is located on the left side of the system board near the fan. NOTE: WLAN module appearance may vary. To remove the WLAN module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).

  • Page 55: Heat Sink

    Heat sink The heat sink is secured with four captive Torx screws, four captive Phillips #1 screws, and one non-captive Torx screw. To remove the heat sink: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).

  • Page 56: Processor

    After installing a new processor onto the system board, update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www.hp.com. Chapter 4 Removal and Replacement Procedures...

  • Page 57: Fan Assembly

    Fan assembly The fan sits adjacent to the heat sink. You do not need to remove the heat sink to remove the fan. To remove the fan assembly: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).

  • Page 58: System Board

    System board Before removing the system board, following these steps: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24). Remove the memory cover (see Memory on page 29).
  • Page 59 Remove the 10 Torx screws that secure the system board to the computer, and then remove the system board. To install the system board, reverse the removal procedures. Make sure the thermal pads below the system board are installed as shown in the following image. Updating the display panel manufacturer setting in BIOS After replacing the system board, make sure the display panel manufacturer setting is correct in BIOS.
  • Page 60 Select Advanced, select Device Options, select LVDS Panel Select, and then select the manufacturer for the new display panel. Save your settings, exit F10 Setup, and allow the computer to continue to the operating system. When you change the LVDS setting to the installed panel type, the BIOS reprograms the EDID with the correct data.

  • Page 61: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component POGO White POGO connector POWER_BTN White Power button board (TouchMat) SYS CTRL Black Projector connector SPEAKER White Speaker H/L CAM Black Projector connector PROCESSOR Black Processor socket Projector Black Projector connector...

  • Page 62: Speakers

    Speakers Speakers are located on both sides of the computer. Each speaker is secured by five Torx screws. To remove the speakers: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).
  • Page 63 Remove the speaker cable from its routing path, and then disconnect the cable from the system board (2). To install the speakers, reverse the removal procedures. Speakers...

  • Page 64: Hard Drive Connector

    Hard drive connector The hard drive connector is located above the system board. To remove the hard drive connector: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).

  • Page 65: Outer Plastic Trim

    Outer plastic trim The outer plastic trim is located around the edge of the computer. To remove the outer plastic trim: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).

  • Page 66: Card Reader/Audio Board

    Card reader/audio board When viewing the back of the computer, the card reader/audio board is located on the right, bottom of the computer. To remove the card reader/audio board: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).

  • Page 67: Main Frame And Display

    Main frame and display You can separate the display from the frame while leaving most components installed. You must disconnect several cables. To remove the main frame: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23).
  • Page 68 Lift the main frame off the display. NOTE: The main display cable (LVDS1) and the touch cable (TP_USB) route through the hole in the middle of the frame. To install the main frame, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...

  • Page 69: Webcam Module

    Webcam module The webcam module is located at the top of the computer beneath the outer plastic trim. To remove the webcam module: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).
  • Page 70 Disconnect the cable from the webcam module. To install a webcam module, reverse the removal procedures. Chapter 4 Removal and Replacement Procedures...

  • Page 71: Antennas

    Antennas Antenna cables route from the WLAN card to antennas at the top of the computer. To remove the antennas: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).

  • Page 72: Power Supply (In Column)

    Power supply (in column) The power supply is located toward the bottom of the column below the projector. To remove the power supply: Prepare the computer for disassembly (see Preparing to disassemble the computer on page 23). Remove the rear covers (see Removing the rear covers from the computer on page 24).
  • Page 73 Remove the two Phillips screws that secure the cover to the column. Position the column so you can access the sides of the column cover. Push inward on the sides the cover to disengage it from the column (1), and then lift the cover straight up and off the column (2).
  • Page 74 Disconnect the white and black cables from the power supply (3). Position the column so you can access the power supply from the side. Disconnect the cable from the top of the power supply (1). Slide the power connector out of the front of the column (2). To install the power supply, reverse the removal procedures.

  • Page 75: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 76: Using Computer Setup (F10) Utilities

    Replicate the system setup by saving system configuration information on a USB device and restoring it ● on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system.

  • Page 77: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-1 Computer Setup—File Option Description System Information Lists: Manufacturer ● ● Product name SKU number ● ● Serial number Born on date ● ●...

  • Page 78: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 79: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 5-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

  • Page 80: Computer Setup-Power

    (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 81: Computer Setup-Advanced

    Table 5-4 Computer Setup—Power (continued) Option Description Hardware Power SATA Power Management – Enables or disables SATA bus and/or device power management. Default is Management enabled. S4/S5 Wake on LAN – Enables or disables remotely waking up the computer from S4 (hibernation) or S5 (power is off) power state.

  • Page 82: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 83: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 84: Recovering The Configuration Settings

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed.

  • Page 85: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 86: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 87: Troubleshooting

    Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not turned on. Wireless device is not installed correctly or has been disabled. ● Wireless device encountered interference from other devices. ● ●...

  • Page 88: Current Network Security Codes Are Unavailable

    If there is a network status icon at the far right of the taskbar, right-click the icon, and then select ● Troubleshoot problems. Windows resets your network device and attempts to reconnect to one of the preferred networks. If there is no network status icon at the far right of the taskbar, follow these steps: ●...

  • Page 89: Network Status Icon Is Not Displayed

    To resolve this problem, get the latest version of the WLAN device software and drivers for your Sprout from http://www.hp.com. Open your Internet browser. For support, go to http://www.hp.com/support. Select the option for software and driver downloads, and then type your computer model number in the search box.

  • Page 90: Sprout Is Not Responding

    Sprout is not responding Use the Windows Task Manager to close any programs that are not responding. Press the ctrl+alt+delete keys. Select Task Manager. Select any program that is not responding, and then select End Task. If closing programs does not work, restart Sprout. Press the ctrl+alt+delete keys.

  • Page 91: Keyboard And Mouse Problems

    Keyboard and mouse problems ● Be sure that you are using the keyboard or mouse within range of the receiver. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.

  • Page 92: Touch Mat Problems

    Slide the mouse power button to the right to turn on the mouse (1). On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds, until the light on the mouse (2) lights up or stops flashing. To confirm the connection, move the mouse and check for a response on the screen.

  • Page 93: Projection Does Not Come Back When The Touch Mat Is Connected Again

    Projection does not come back when the touch mat is connected again. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is on, the icon is white. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt the connection.

  • Page 94: Software Problems

    If Sprout is in the Sleep state, exit Sleep by briefly pressing the power button. ● ● Check the audio functions. To check the audio functions on your Sprout, follow these steps: Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and Sound, and then select Sound.

  • Page 95: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 96: Creating Hp Recovery Media (Select Products Only)

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 97: Using Windows Tools

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 98: What You Need To Know Before You Get Started

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 99: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 100 IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page NOTE: The Remove Recovery Partition option is only available on products that support this function.

  • Page 101: Post Error Messages

    POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non- error text messages.

  • Page 102: Post Numeric Codes And Text Messages

    (memory added or removed). 164-MemorySize Error Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. Chapter 9 POST error messages...
  • Page 103 Control panel message Description Recommended action 201-Memory Error RAM failure. Ensure memory modules are correctly installed. Verify proper memory module type. Remove and replace the identified faulty memory module(s). If the error persists after replacing memory modules, replace the system board.
  • Page 104 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. Upgrade BIOS to proper version.
  • Page 105 Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx Memory error during POST execution of the Reboot the computer. cleanup Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM. memory modules, and reboot the computer.
  • Page 106 Control panel message Description Recommended action 2218-ME Firmware Version should be updated ME firmware must be updated to match current Update to the latest ME firmware version. functionality contained in the system BIOS. If the error persists and system BIOS has been recently updated, restore previous system BIOS version.
  • Page 107 Control panel message Description Recommended action 2239-ME image lock failure Special system configurations with reduced ME Reboot the computer. firmware image require BIOS control of ME If the error persists, update to the latest firmware upgrading. A failure has occurred BIOS version and ME firmware version.

  • Page 108: Interpreting Post Diagnostic Front Panel Leds

    Interpreting POST diagnostic front panel LEDs This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 109 LEDs continue until problem Reseat SODIMMs. is solved. Replace SODIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six times, Pre-video graphics error. Replace the system board.
  • Page 110 Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) utility. followed by a two second pause. previously enabled on this Beeps stop after fifth iteration system.

  • Page 111: 10 Password Security And Resetting Cmos

    10 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 112: Establishing A Setup Or Power-On Password

    Locate the CMOS+PW header and jumper. NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the system board components image at System board callouts on page Remove the jumper from pins 3 and 5.

  • Page 113: Resetting The Setup And Power-On Password

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper.

  • Page 114: Changing A Setup Or Power-On Password

    Changing a setup or power-on password To change the power-on or setup password, complete the following steps: Turn on or restart the computer. To change the setup password, go to step 2. To change the power-on password, go to step 3. To change the setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu”...
  • Page 115 NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the system board components image at System board callouts on page Remove the jumper from pins 4 and 6. Place the jumper on pins 2 or 4.
  • Page 116 106 Chapter 10 Password security and resetting CMOS...

  • Page 117: 11 Maintaining Peak Performance

    Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your Sprout. Without the latest driver, you would not be getting the most out of your equipment.

  • Page 118: Cleaning Your Sprout

    If you would like to update your programs and drivers, follow these instructions: From the Start screen, type support, and then select the HP Support Assistant app. – or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 119: Cleaning The Touch Mat

    NOTE: When cleaning the cover of the Sprout, use a circular motion to aid in removing dirt and debris. Cleaning the Touch mat CAUTION: Do not spray or place the cleaner directly on the touch mat. ● Gently wipe the surface of the touch mat using a soft, lint-free cloth moistened with an alcohol-free glass cleaner.
  • Page 120 110 Chapter 11 Maintaining peak performance...

  • Page 121: Appendix A Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 122: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 123: Appendix B Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 124 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu.

  • Page 125: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 126 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.
  • Page 127 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage 117...

  • Page 128: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 129: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
  • Page 130 120 Appendix B Statement of memory volatility...

  • Page 131: Appendix C Specifications

    Display refresh rate 60 Hz Minimum brightness 220 lumens Contrast ratio > 800:1 Peak/typical power consumption <150W/<80W Environmental compliance HP High-Resolution camera Item Value Sensor native resolution 4416x3312 (14.6 megapixel) Interface: command + data USB 3.0 Frame rates 7fps max...

  • Page 132: Hp Touch Mat

    True Multi-Touch, 20 points recognized by Windows 10 Touch detection Fingers, HP Active Pen Accuracy ± 1 mm Hover sensing ~8mm with HP Active Pen Buttons 3- Input WorkTool, Home (WorkTool launcher), Touch/ Projector enable/ disable - on Sprout Connector...

  • Page 133: Index

    High-resolution camera, card reader/audio board display assembly identifying 3 illustrated 10 illustrated 11 home button/light, identifying 2 caring for your Sprout 108 drive light 5 HP PC Hardware Diagnostics (UEFI) cautions drivers, updating 107 using 75 AC power 15 Index 123...
  • Page 134 HP Recovery Manager 87 numeric error codes 92 HP Touch Mat media 89 connecting 6 starting 88 HP Touch Mat, identifying 2 supported discs 86 operating guidelines 18 system 87 original system recovery 87 USB flash drive 89 outer plastic frame...
  • Page 135 wireless USB receiver 31 system restore point wireless USB board wireless USB/power button creating 87 removing 37 board 37 system restore point, creating 85 wireless USB receiver WLAN module 44 illustrated 11 removing battery 35 removing 31 temperature control 18 removing personal data from volatile WLAN device 7 thermal module...
  • Page 136 126 Index...

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