Network Status Icon Is Not Displayed; Power Problems; Sprout Will Not Turn On Or Start; Hard Drive Error - HP Sprout Maintenance & Service Manual

Network status icon is not displayed

If the network status icon is not displayed in the notification area after you configure the WLAN, the software
driver is either missing or corrupted. A Windows "Device not Found" error message may also be displayed.
To resolve this problem, get the latest version of the WLAN device software and drivers for your Sprout from
http://www.hp.com.
1. Open your Internet browser.
2. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
3. Click the option for software and driver downloads, and then type your computer model number in the
search box.
4. Press enter, and then follow the on-screen instructions.
NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for
the latest software.

Power problems

Sprout will not turn on or start

1. Test the AC outlet by connecting a different electrical device to it.
2. Reconnect the computer's cables, being sure that the connection from the AC power cord to the
computer and the connection from the AC power cord to the AC outlet are secure.
3. Try to turn on the Sprout.
●
If the power lights turn on, the AC power cord is working properly.
●
If the connections are secure and the power lights remain off, the AC power cord is not functioning
and should be replaced.
Contact support for information about obtaining a replacement AC power cord.

Hard drive error

1. Press the
2. Click the Power icon in the lower-right corner of the screen, and then click Restart.
Or, press and hold the power button on the Sprout for 5 or more seconds to turn off the Sprout, and
then press the power button to turn on the Sprout.
3. If Windows opens, immediately back up all important information to an external hard drive.
4. Whether Windows started or not, contact support. Either the hard drive or the system board may need
to be replaced.
ENWW
ctrl+alt+delete keys simultaneously.
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