HP Sprout User Manual
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HP Sprout User Manual

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Sprout by HP
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Summary of Contents for HP Sprout

  • Page 1 Sprout by HP User Guide...
  • Page 2 Company under license. Intel is a trademark of bound by the terms of the HP End User License Not all features are available in all editions of Intel Corporation in the U.S. and other Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Getting to know your Sprout .......................... 1 Finding hardware and software information ......................1 Locating hardware ..........................1 Locating software ..........................1 Front ..................................2 Sprout Illuminator ..............................3 Top ..................................4 Right side ................................5 Left side .................................
  • Page 4 Downloading a BIOS update ......................26 8 Using HP PC Hardware Diagnostics (UEFI) ...................... 28 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............28 9 Backing up, restoring, and recovering ......................29 Creating recovery media and backups ........................ 29 Creating HP Recovery media ......................
  • Page 5 Cannot connect to the wireless router ..................... 34 Network status icon is not displayed ....................34 Power problems ..............................35 Sprout will not turn on or start ......................35 Hard drive error ..........................35 Sprout is not responding ........................35 Sprout shuts down unexpectedly .....................

  • Page 7: Getting To Know Your Sprout

    Getting to know your Sprout Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your immersive computer and where to find additional HP resources.

  • Page 8: Front

    HP Touch Mat A touch-sensitive mat on which you can project the Sprout Workspace to create a horizontal touch screen. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 9: Sprout Illuminator

    From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Sprout Illuminator CAUTION: To prevent damage to your vision, avoid staring directly at the lights on the Sprout Illuminator. Component Description Desk lamp touch sensor Touch to turn the desk lamp on, to dim it, or to turn it off.
  • Page 10 Power Options. ‒ or – From the Windows desktop, right-click the Start button, and then select Power Options. Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions in your environment. Chapter 1 Getting to know your Sprout...

  • Page 11: Right Side

    Right side Component Description Internal magnet Allows you to attach the stylus. Volume up/down button Increases or decreases the speaker volume. USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and provides enhanced USB power performance for USB 3.0 devices. USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device.

  • Page 12: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. ‒ or –...

  • Page 13: Rear

    Rear Component Description Vent Enables airflow to cool internal components. Power supply light On: The AC power cord is connected. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable may not prevent the computer from being mishandled or stolen.

  • Page 14: Connecting The Hp Touch Mat

    NOTE: If you remove the touch mat, the projector will turn off. To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch Mat cover (purchased separately). Chapter 1 Getting to know your Sprout...

  • Page 15: Labels

    Labels Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems. The labels are located on the bottom of the computer. ● Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number.

  • Page 16: Connecting To A Network

    Connecting to a network You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices: ●...

  • Page 17: Connecting To A Wlan

    Connecting to a WLAN To connect to a WLAN, follow these steps: Be sure that the WLAN device is on. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the display to reveal the charms. Select Settings, and then click the network status icon.

  • Page 18: Sharing Data And Drives And Accessing Software

    To connect the network cable, follow these steps: Plug the network cable into the network jack (1) on the computer. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.

  • Page 19: Managing Power

    Sleep while reading from or writing to an external media card. NOTE: You cannot connect to a network or perform any computer functions while the Sprout is in the Sleep state or in Hibernation.

  • Page 20: Manually Initiating And Exiting Hibernation

    To exit Hibernation, briefly press the power button. When the Sprout exits Hibernation, the power lights turn on and your work returns to the screen. If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.
  • Page 21 Although you can shut down the Sprout with the power button, the recommended procedure is to use the turn off command, as follows: NOTE: If the Sprout is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before shutdown is possible. Save your work and close all open programs.

  • Page 22: Managing And Sharing Information

    For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive. To quickly transfer information, connect a USB flash drive to the USB port on your Sprout, or insert the memory card from your phone or camera into the memory card reader.

  • Page 23: Inserting And Removing A Memory Card

    To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. Hold the card with the connectors facing the Sprout. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
  • Page 24 Pull the card to remove it from the slot (2). Chapter 4 Managing and sharing information...

  • Page 25: Maintaining Peak Performance

    Follow the on-screen instructions. Using Disk Defragmenter As you use your Sprout over time, the files on the hard drive become fragmented. Because of this, the hard drive works harder to locate files, and the Sprout slows down. Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently.

  • Page 26: Cleaning Your Sprout

    Avoid strong cleaning solvents that can permanently damage your Sprout. If you are not sure that a cleaning product is safe for your Sprout, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 27: Cleaning The Keyboard Or Mouse

    Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

  • Page 28: Securing Your Computer And Information

    Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

  • Page 29: Setting Setup Utility (Bios) Passwords

    For more information about computer viruses, from the Start screen, type support, and then select the HP Support Assistant app, or from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 30: Installing Software Updates

    Any data that does not meet those criteria is blocked. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see...
  • Page 31 Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. Remove the key and keep it in a safe place. Using an optional security cable lock...

  • Page 32: Using Setup Utility (Bios)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 33 If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.

  • Page 34: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 35: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager after you successfully set up the computer, to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 36: Using Windows Tools

    Creating HP Recovery media on page ● On select models, if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see...

  • Page 37: Recovering Using Hp Recovery Manager

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 38: Changing The Computer Boot Order

    Changing the computer boot order If the computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices where the computer searches for startup information. You can specify that an optical drive or a USB flash drive should be checked first.

  • Page 39: Troubleshooting

    Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, or 802.11. If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

  • Page 40: Current Network Security Codes Are Unavailable

    If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your Sprout to identify your Sprout to the network. You must have the current codes to connect to a secure network.

  • Page 41: Power Problems

    Click the Power icon in the lower-right corner of the screen, and then click Restart. Or, press and hold the power button on the Sprout for 5 or more seconds to turn off the Sprout, and then press the power button to turn on the Sprout.

  • Page 42: Sprout Shuts Down Unexpectedly

    Sprout shuts down unexpectedly ● The Sprout might be in an exceedingly hot environment. Turn it off and let it cool down. ● Be sure that the Sprout vents are not blocked and that the internal fan is running. See...

  • Page 43: Touch Mat Problems

    Click the Power icon, and then click Restart. – or – Press and hold the power button on the Sprout for 5 or more seconds to turn off the Sprout, and then press the power button to turn on the Sprout.

  • Page 44: Audio Problems

    ● Adjust the volume, either on the speakers or through the computer operating system. ● Turn off your Sprout, and then unplug and reconnect the speakers. Be sure that the speakers are properly connected. ● Unplug headphones if they are connected to your Sprout (or speaker system).

  • Page 45: Specifications

    11 Specifications Input power Input power Rating Operating voltage and current 100–240 V dc @ 4.5–2.25 A, 50/60Hz Operating specifications NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of the computer, to determine the exact electrical rating. Factor Metric U.S.

  • Page 46: Electrostatic Discharge

    12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 47: More Hp Resources

    Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments...
  • Page 48 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Chapter 13 More HP resources...

  • Page 49: Index

    6 downloading 28 memory card, inserting HP Recovery Manager cables, USB 16 microphones, identifying 8 correcting boot problems 32 caring for your Sprout 20 starting 31 cleaning your Sprout 20 HP Recovery media components operating specifications 39 creating 29...
  • Page 50 31 mouse 36 supported discs 29 software problems 38 system 31 Sprout is not responding 35 USB flash drive 31 Sprout shuts down using HP Recovery media 30 unexpectedly 36 recovery media touch mat 37...

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