After The System Has Been Running Correctly; Common Hardware Problems - Toshiba Magnia Z310 User Manual

Troubleshooting

After the System Has Been Running Correctly

Once the software has been running successfully, if a problem arises that you suspect is
a software problem, check the following:
Are you running the software from a diskette? Try a different diskette to determine
if the problem still occurs.
Are you running the software from a CD-ROM? Try a different disc to see if the
problem still occurs.
Are you running the software from a hard disk drive? Try running it from a diskette.
If the software runs correctly, there may be a problem with the hard disk drive or
the recorded data files. Try reinstalling the software on the hard disk.
Have you installed all of the necessary files?
Are the problems you are experiencing intermittent? There may be a loose cable,
a marginal power supply, dirt in the keyboard (if keyboard input is incorrect), or
some other random component failure.
Do you suspect that a transient voltage spike occurred, or did you experience a
power outage, or brownout? Reload the software and try running it again.
(Symptoms of voltage spikes include a flickering video display, unexpected system
reboots, and the system not responding to user commands.)
NOTE: If you are getting random errors in your data files, they may be getting
corrupted by voltage spikes on your power line. If you are experiencing any of the
above symptoms that might indicate voltage spikes on the power line, install a surge
suppressor between the power outlet and the system power cord.

Common Hardware Problems

This section lists some common problems and their solutions. If you are unable to
resolve the problem, contact an authorized Toshiba Magnia
sales office.
NOTE: For additional help when experiencing hardware problems, see
When Windows NT/Windows 2000 is Usable
Windows 2000 is functioning or
Unusable on page 380 when Windows NT or Windows 2000 is not functioning.
on page 379 if Windows NT or
Remedy When Windows NT/Windows 2000 is
Common Hardware Problems
®
service provider or your
Remedy
375