Additional Notes - ESI IVX20 Installation Manual

Function 4: Auto attendant programming
Directory branch (ID 18)
Branch 18 (selection 8 in the main greeting) is the directory branch which allows the caller to be
connected to an employee by selecting his or her name from a list played. The caller selects the
person he wishes to reach from the playback of all recorded names.
Note: A caller who makes no selection will be transferred to the operator (Extension 100).
Important: No programming is necessary to create the directory branch. The Directory branch is
enabled when at least one name has been recorded in Function 62.
ID11 ID12
GoTo GoTo
Here is the sequence for programming the IVX 20 auto attendant:
(1.) Branch ID; (2.) name; and (3.) destination.
Branch ID — Enter the ID number, 11–17, of the branch you wish to program.
1.
Name — Input a name to help identify the branch for later programming changes and is also
2.
the source for display information at user's phones and reports.
Destination — Input a destination:
3.
• 100–113 for an extension
• 290–299 for a department (which must have already been created in Function 2)
• 300–309 for a guest mailbox

Additional notes

• Automatic disconnect — If 9999 is programmed as a destination, the call will be automatically
disconnected.
• Deleting a branch — To delete a previously created branch, input the branch ID, press HOLD, and
confirm by pressing a scroll (
G.2
ID1
Main
Greeting
ID13 ID14 ID15
GoTo GoTo
or ) key and #.
ID16 ID17
GoTo GoTo GoTo
IVX 20 auto attendant branch structure.
IVX 20
ID18
Directory