Canon VB-R13VE Operation Manual
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Network Camera

Operation Guide

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ENGLISH
This User Manual should be read before using the network camera.

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Summary of Contents for Canon VB-R13VE

  • Page 1: Network Camera

    Network Camera Operation Guide ENGLISH This User Manual should be read before using the network camera.
  • Page 2: Introduction

    Disclaimer To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.
  • Page 3: License Agreement For Included Software

    Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third party concerning the installation of the product or camera and/or audio monitoring or recording.
  • Page 4: Security Export Control

    Software under GPL and LGPL If you would like to obtain the source code under GPL/LGPL, please contact us at nvsossg@canon.co.jp and provide the following information in English or Japanese: 1. Product name and firmware version. 2. Name of the software module or modules you would like to obtain.
  • Page 5: User Manuals

    3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above. How to Use This Operation Guide The assumed reading format of this operation guide is on a computer screen.
  • Page 6: Symbols Indicating Camera Models

    Symbols Indicating Camera Models  Symbols Indicating Camera Models Explanations that differ depending on the camera model are indicated by the camera name and the following symbols. Symbol Camera Model VB-R13VE, VB-R13 VB-R12VE VB-M50B H652 VB-H652LVE H651 VB-H651V  Symbols Indicating Safety Precautions This section explains the symbols used in this guide.
  • Page 7: Safety Precautions

    Safety Precautions This section explains precautions that must be followed when using the camera. If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be sure to follow the precautions. Important Warnings Caution TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
  • Page 8: Precautions

    FCC NOTICE Network Camera, Model Name: VB-R13VE, VB-R12VE, VB-H652LVE This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 9 Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above. Caution H652 Avoid looking directly at the infrared illumination at close distance for long periods of time.
  • Page 10: Cleaning The Camera

     Maintenance Precautions Warning Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera. Use of these may result in fire or electric shock. Caution Periodically inspect the parts and screws for rust and loosening. For inspections, please contact the dealer where you purchased the product.
  • Page 11: Table Of Contents

    Table of Contents Introduction........................2 Precautions for Use (Disclaimer) .................... 2 License Agreement for Included Software ................3 Trademarks ..........................3 Open Source Software......................3 Security Export Control ......................4 User Manuals........................5 Types of User Manuals ......................5 How to Use This Operation Guide ..................5 Symbols Indicating Camera Models..................
  • Page 12 Searching for Cameras ......................38 Setting up Networks......................40 Adding the Camera’s IP Address to Trusted Sites ............... 41 Checking the Video....................... 41 Accessing the Camera from Web Browser................42 Chapter 3 Setting the Camera Angle Flow for the Setting of the Camera Angle..............46 Step 1 Configuring the Camera Before Setting the Camera Angle ........
  • Page 13 Common Setting Page Operations ..................89 Operating the Video Display Area ..................90 About Each Setting Page...................... 92 Video Output ......................... 95 [Basic] > [Network] Configuring Network Settings .................. 96 LAN ............................96 IPv4 ............................96 IPv6 ............................97 DNS............................98 mDNS............................
  • Page 14 [Camera] > [Panorama] Creating a Panorama Image .................. 123 Creating a Panorama Image....................123 Saving the Panorama Image as an Image File/Opening the Image File ......125 Capture Settings ......................... 126 [Camera] > [Restrict View] Setting View Restriction..................127 Configuring View Restrictions ..................... 128 [Camera] >...
  • Page 15 RTP Server .......................... 154 Audio Multicast ........................154 RTP Streaming 1 to 5 ......................155 [Video Record] > [Upload] HTTP and FTP Upload Settings ................156 Video Record Setting ......................156 General Upload........................156 HTTP Upload........................157 FTP Upload ......................... 158 [Video Record] >...
  • Page 16 [Event] > [Intelligent Function] - Shared Operations -..................... 197 Configuring Operations for “Detected” ([Event] Tab)............197 Restarting Intelligent Function .................... 198 [Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode ..........199 Day/Night Mode Switching ....................199 [Event] > [Linked Event] Using Event Combinations..................
  • Page 17 [Maintenance] > [Log] Checking/Sending Camera Log Information............222 View Logs..........................222 Log Notifications ......................... 222 Chapter 6 Appendix Modifiers ........................226 Troubleshooting......................228 List of Log Messages ....................230 Log Messages on the Camera.................... 230 Error Log ..........................230 Warning log......................... 235 Notification log ........................
  • Page 19: Chapter 1 Before Use

    Chapter Before Use This chapter explains the camera functions, software and operating environment. It also describes the flow from preparation and setup through to actual use.
  • Page 20: Functions Of The Network Camera

    Functions of the Network Camera A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and perform monitoring using the various intelligent functions of the camera. However, the functions that can be used differ depending on the model. For the difference in functions by model, please refer to the table below.
  • Page 21: Camera Software

    Camera Software The following software is available for efficiently configuring and operating the camera. Camera Operations and Settings Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Setting Page.  Camera Viewer (P. 51) /Mobile Camera Viewer Controls the camera, and monitors video and various events.
  • Page 22: Additional Software/Licenses (Sold Separately)

    You can purchase additional software and licenses as necessary.  Canon H.264 Additional User License AUL-VB Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video...
  • Page 23  RM-64/RM-25/RM-9 This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and playing back videos from the camera. The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can be registered.
  • Page 24: Operating Environment

    Operating Environment For the latest information on this product (firmware and included software, user manual, operating environment, etc.), please refer to the Canon website. The Viewer and Setting Page CPU (Recommended) Intel Core i7-2600 or higher Graphics Board Not specified...
  • Page 25: Verified Mobile Devices (Setting Page, Viewer) - As Of February 2016

    Verified Mobile Devices (Setting Page, Viewer) – As of February 2016 Windows 8.1 Professional/Windows 8.1 Enterprise 64-bit* Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/Windows 10 Home 64-bit * Can not be started from the start screen Compatible Browser: Surface 3 Internet Explorer 11 Microsoft Edge* –...
  • Page 26: Steps For Setting Up The Camera

    Steps for Setting Up the Camera Step 1 Preparing to Install the camera Make preparations to use the camera via a network. Install the necessary software  “Installing Software” (P. 30) Check/configure the computer and web browser security settings  “Checking/Configuring Security Settings” (P. 33) Use the Camera Management Tool to configure initial camera settings.
  • Page 27: Step 5 Using The Camera Viewers

    Step 5 Using the Camera Viewers Operate the camera while viewing the video in the Viewer.  “Camera Viewer” (P. 51) Camera Viewer Step 6 Adjusting Advanced Settings According to its Use Advanced settings can be made in the Setting Menu, such as for camera control and security, according to how the camera will be used.
  • Page 29: Chapter 2 Camera Setup

    Chapter Camera Setup To prepare the camera for use, install the necessary software on the computer, and configuring the initial settings for web browser security and the camera. When initial settings are complete, access the camera and check if video can be viewed.
  • Page 30: Installing Software

    Installing Software Use the setup CD-ROM included with the camera to install the necessary software. Necessary Software You will need the following software: • Camera Management Tool (P. 38) • Recorded Video Utility • .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer) Note If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.
  • Page 31 Select the installation method. Confirm or select the software that will be installed. If you select [Easy Installation], confirm the software that will be installed and click [Next]. If you select [Custom Installation], select the software to be installed and click [Next]. The User License Agreement screen is displayed.
  • Page 32 Read through the user license agreement and click [Yes] if you accept it. Installation starts. Click [Exit] or [Reboot]. The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.
  • Page 33: Checking/Configuring Security Settings

    Checking/Configuring Security Settings Camera configuration and operation may be blocked, depending on the security functions of the operating system and web browser. Change or check security settings beforehand. Checking Firewall Settings To use the Camera Management Tool on computers where Windows Firewall is enabled, you may need to add the Camera Management Tool as an application allowed to communicate via the firewall.
  • Page 34: Adding The Camera Ip Address As A Trusted Site

    Click [Change settings] > [Allow another app]. Select [Camera Management Tool] and click [Add]. Adding the Camera IP Address as a Trusted Site When the security level for internet sites and intranet sites is set to [High], it is necessary to add the IP address of the camera to the list of trusted sites.
  • Page 35: Settings When Using Windows Server

    Click [Trusted sites] > [Sites]. The [Trusted sites] dialog box is displayed. Enter the IP address of the camera under [Add this website to the zone], then click [Add]. Note • Clear the [Require server verification (https:) for all sites in this zone] checkbox if it is selected. The camera’s IP address will be added to the [Websites] list.
  • Page 36 Important When “about:internet” is added, the security level in Windows 7 is the same as when using Internet Explorer. After using the Viewer and the Setting Page, it is recommended that you remove “about:internet” and the camera host name as necessary and restore the original security level.
  • Page 37 Click [Sound]. The [Audio Service Not Running] dialog box is displayed. Click [Yes]. The [Sound] dialog box is displayed. Click the [Playback] tab to confirm that an audio device has been installed. If no audio device is installed, refer to your computer manual.
  • Page 38: Configuring Initial Camera Settings

    Configuring Initial Camera Settings To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings, and then connect the camera and computer via the network. Use the Camera Management Tool to configure these settings. This section describes the procedure for configuring the initial settings for a camera with the factory default settings, such as the administrator account and the network settings using the Camera Management Tool.
  • Page 39 Click the [Search Cameras] icon. The [Search Cameras] dialog box is displayed. Click [Search]. Detected cameras will be displayed in the camera list. When a dialog indicating that a camera requiring an administrator to be registered has been found, click [OK]. ...
  • Page 40: Setting Up Networks

    Set the Administrator Name and Administrator Password. (1) [Administrator Name] Enter the administrator name using only alphanumeric characters, hyphens, and underscores. (2) [Administrator Password] Enter the Administrator Password. (3) [Confirm Administrator Password] Enter the administrator password again for confirmation. Click [OK]. A dialog confirming whether you want to reboot the camera is displayed.
  • Page 41: Adding The Camera's Ip Address To Trusted Sites

    Adding the Camera’s IP Address to Trusted Sites When the security level for internet sites and intranet sites is set to [High] in Internet Explorer, it is necessary to add the IP address of the camera to the list of trusted sites. Select a camera from the camera list.
  • Page 42: Accessing The Camera From Web Browser

    The authentication screen for the Viewer is displayed (P. 53). Enter the administrator name and administrator password (P. 39), and click [OK]. The web browser starts and the Camera Viewer is displayed. Note The web browser only starts when [Connectable] or [Connectable (error)] is displayed for [Connection Status]. Accessing the Camera from Web Browser Cameras with the factory default settings are configured to obtain an IP address from the DHCP server.
  • Page 43 Launch the web browser. Enter 192.168.100.1, and press the Enter key. The [Initial Settings] top page will be displayed. Enter the administrator name and administrator password, and click [Apply]. After the camera reboots, the Setting Page is displayed and you can configure the settings.
  • Page 45: Chapter 3 Setting The Camera Angle

    Chapter Setting the Camera Angle H651 After installing the camera, set the camera angle while checking the video displayed in [Camera] > [Camera Angle] on the Setting Page.
  • Page 46: Flow For The Setting Of The Camera Angle

    Flow for the Setting of the Camera Angle Adjust the camera angle when installing the camera or after changing the installation location. The camera angle settings are configured by accessing the Setting Page (P. 88). Important [Camera] > [Camera Angle] on the Setting Page is for camera installation adjustment and is not intended for regular use. It may damage the camera if used frequently.
  • Page 47: Setting The Camera Angle

    Setting the Camera Angle Select [Camera] > [Camera Angle] on the Setting Page to set pan, tilt, zoom, rotation and focus. Important • When starting to set the camera angle, the Viewers and recording software connected to the camera are disconnected. •...
  • Page 48: Setting The Camera Angle And Zoom

    (9) Control Assist Correction If you click [Exec] when the control assistance display does not match the actual camera angle, an operation is performed which confirms the actual camera angle, and the position of the control assistance display is automatically corrected. Correction takes approximately one minute.
  • Page 49: Setting The Focus

    Digital Zoom Range Controls the rotation. To operate the camera angle using the [Rotation] slider, click the slider or drag the tab to adjust the camera to an angle where the subject in the video is horizontal.  Setting Camera Angle by Clicking Video If you click anywhere in the video display area, the camera angle will change to center on that location.
  • Page 50 [Focus] Selects the focus. [Auto] Automatically adjusts the focus. [Manual] You can click and hold the [Near] and [Far] buttons in [Adjust Focus] to adjust the focus in the near and far directions. When you click [Exec] in [One-shot AF], the camera will focus once using autofocus and then switch to manual mode. [Fixed at infinity] You can set the focus so that it is fixed near infinity.
  • Page 51: Chapter 4 Camera Viewer

    Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations, view live video, and check the status of events.
  • Page 52: Viewing Video With The Camera Viewer

    Viewing Video with the Camera Viewer You can start the Camera Viewer to switch users and check/configure the status of the camera as well as the video display. Note If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded.
  • Page 53: User Authentication

    The authentication screen for the Viewer is displayed. Enter the administrator name and administrator password (P. 39), and click [OK]. The Camera Viewer is displayed.  User Authentication When you use the Viewer and the Setting page, an authentication screen is displayed, and you are prompted to enter a user name and password.
  • Page 54: Switching To The Administrator Or An Authorized User

    Important • Change the administrator password periodically to enhance system security. Do not forget the new password. • Restore factory default settings if you have forgotten the administrator account (P. 245). However, you will become unable to connect to the camera because the administrator account is also initialized. Use the Camera Management Tool to configure the initial settings (P.
  • Page 55 The user authentication window is displayed. Enter a user name and password and click [OK]. The Viewer for the user entered for user authentication is displayed. Note In environments without a proxy server, select [Network and Internet] > [Internet options] > the [Connections] tab > [LAN settings], and clear the [Automatically detect settings] checkbox in [Control Panel].
  • Page 56 Privileged Camera Privilege Camera Control Video Distribution Audio Distribution Control Can perform the most Can perform some View Video with the Receive or Audio with Scope of Privilege operations after the Viewer operations. Viewer the Viewer administrator. Grant to Authorized Users Grant to Guest Users No If an item in [Privileged Camera Control], [Camera Control], or [Video Distribution] is set to [Enable], the items above...
  • Page 57: Camera Viewer Screen

    Camera Viewer Screen The privileges required for operating the Viewer are indicated with the following symbols. Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges (22) (23) (17) (18)
  • Page 58 (1) Video Display Area Displays video received from the camera. [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. [Full Screen Mode] Button Video is displayed in full screen mode (P. 64). R12 M50 [Switch Area Zoom/Drag to Move] Button Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P.
  • Page 59 (17) [Main] Menu Switches the language or user, and switches the Setting Page or Mobile Camera Viewer. (A) [Language] Button Switches the display language . (B) [Switch Users] Use this to log in as an administrator or authorized user (P. 54). (C) [Setting Page] The screen switches to the Setting Page (P.
  • Page 60 (19) [Camera Operation] Menu Sets the pan/tilt/zoom, focus, exposure, and day/night switch of the camera. R12 M50 (K) Pan/Tilt Operate a button to move the angle in the direction of the arrow (P. 71). R12 M50 (L) Pan/Tilt Speed Select the operating speed for the [Pan/Tilt] buttons (P. 71). R12 M50 (M) Zoom Operate a button to zoom in and zoom out (P.
  • Page 61 (20) [Event and Input/Output] Menu Enables you to check the output operations and input status of an external device, the detection status of the intelligent function and the status of linked events. H652 H651 H652 H651 H652 H651 H652 H651 R13 M50 H652 H651 (S) External Device Output Use external device output (P.
  • Page 62: Checking Information

    Checking Information Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is displayed in the Information Display. Warning and error messages will also be displayed here if there are problems with camera operations or systems. Information Display For details on the information displayed, please refer to “List of Viewer Messages”...
  • Page 63: Changing The Reception Video Size And View Screen Size

    Changing the Reception Video Size and View Screen Size You can set the size and format of the video received from the camera and the size of the display screen on the computer. Changing the Reception Video Size/Format and Display Screen Size Open the [Video and Audio] menu and configure the video received from the camera.
  • Page 64: Displaying In Full Screen Mode

    [Video Size Set] Setting Selectable Screen Size Remarks Actual Pixels 480 x 270 1920 x 1080 / 960 x 540 / 480 x 270* 960 x 540 1920 x 1080 Fit to Window Actual Pixels [Actual Pixels] displays the video at 480 x 270 the size at which it is being captured.
  • Page 65 (1) Menu Area Display Switch Button Switches between displaying and hiding the menu bar. (2) [Reconnect] Button Reconnects to the camera. Can be operated when the Viewer is not connected to the camera. (3) Full Screen Mode Switch Button Returns the video display area to the regular view. (4) [Video and Audio] Menu Configures the video display size and audio transmission/reception of the Viewer.
  • Page 66 Set a capture mode suited to the brightness of the camera installation environment (P. 73). (J) Clear IR Mode Selects whether to enable/disable the clear IR mode that reduces shade and heat shimmer in far backgrounds (P. 73). R12 M50 (K) Switch Area Zoom/Drag to Move Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P.
  • Page 67: Operating The Camera

    Operating the Camera This section describes the operations and configuration required for using the camera, such as obtaining camera control privileges, setting the angle and focus. Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section. Obtaining Camera Control Privileges To use the camera, you must obtain control privileges with the Viewer.
  • Page 68: Using Pan/Tilt/Zoom

    Important • Multiple users cannot obtain control privileges simultaneously. • The Obtain/Release Camera Control Privileges button is displayed for authorized users and guest users if [Camera Control] is selected in [Basic] > [User Management] > [User Authority] on the Setting Page. •...
  • Page 69 Also, if you set [Camera] > [Camera] > [Camera Control] > [Enhanced Digital Zoom] to [Enable] on the Setting Page (P. 108), the enhanced digital zoom range (blue) is displayed on the zoom slider and enhanced digital zoom becomes available. Enhanced digital zoom performs digital zooming within a range where poor image quality is not apparent, according to the received video size.
  • Page 70 out to. When operating in Area Zoom mode, an icon (zoom in: ; zoom out: ) is displayed in the frame. To stop Area Zoom, right-click with the left mouse button held down, and the frame is displayed. Release the mouse button. When dragged left-to-right, the camera will zoom in until the area in the frame fills the video display area.
  • Page 71 (1) [Pan/Tilt] The camera angle will move in the direction of each arrow. Movement will continue while you hold the button down, and stop when you release it. Click the center button to move the camera angle to the midpoint of the pan/tilt range of motion. However, if a view restriction is set (P.
  • Page 72: Adjusting Video

    Frame Move or Zoom by Dragging Click inside the frame and drag it to pan and tilt the camera. If you click and drag outside the frame, a new frame will be drawn. The camera will pan/tilt/zoom to capture the area in the frame.
  • Page 73: Using Backlight Compensation

    Important • Cannot be set when [Exposure] is set to [Manual] on the Setting Page (P. 115). • Cannot be set when [Smart Shade Control] is set to [Auto] on the Setting Page (P. 116).  Setting the Clear IR Mode If you click the [Clear IR Mode] button to enable it (make it purple), the video becomes black and white, which reduces shade and heat shimmer in far backgrounds.
  • Page 74: Using Presets Or The Home Position

    Using Presets or the Home Position It is possible to control the camera using a preset or home position registered to the camera in advance. When you click the preset selection menu and select a preset from the list that is displayed, the camera will move to the camera angle of the selected preset.
  • Page 75: Viewer Ptz And Digital Ptz

    Viewer PTZ and Digital PTZ Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom. M50 H652 H651 Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the Transmits only the cropped part of the entire area that can camera and then displays it in the viewer.
  • Page 76: Cropping And Displaying Part Of An Image (Digital Ptz)

    Preview Frame Move the frame to the area you would like to magnify and resize the frame as desired. Move or Resize by Dragging Press the mouse button inside the frame and drag it to move the preview frame. If you press the mouse button and drag outside the frame, a new preview frame will be drawn. You can resize the preview frame by dragging an edge of the frame.
  • Page 77 Cropping Video With Digital PTZ Panel Click the [Digital PTZ] button. The [Digital PTZ] button changes active (purple), and the Digital PTZ panel is shown in the control display area. In the Digital PTZ panel, move and resize the preview frame. The preview frame operations are the same as with the Viewer PTZ (P.
  • Page 78 Note The Digital PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the video quality. H652 H651 Using Presets or the Home Position You can use a registered preset or home position to specify the range for Digital PTZ. If you select a preset, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside the frame is displayed in the video display area.
  • Page 79: Saving Snapshots

    Saving Snapshots You can take snapshots while checking the video in the video display area. Click the [Snapshot] button at the moment you want to capture a still image. The snapshot panel is opened in the control display area and the still image from the instant that the button was clicked is displayed.
  • Page 80: Recording Video To A Memory Card

    Recording Video to a Memory Card Manually record video being displayed in the video display area to a memory card inserted in the camera. Note • You can manually record video if the following conditions have been met. – The memory card inserted in the camera is mounted. –...
  • Page 81: Confirming Recorded Video

    Confirming Recorded Video Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card. For details, please refer to “Recorded Video Utility User Manual”.
  • Page 82: Receiving/Transmitting Audio

    Receiving/Transmitting Audio R13 M50 H652 H651 Open the [Video and Audio] menu to set the audio reception from the camera and the audio transmission from the Viewer and the corresponding volumes. Receiving Audio Receive audio from the microphone connected to the camera and play it back in the Viewer. In the [Video and Audio] menu, click the [Audio Reception] button.
  • Page 83 Click the [Audio Transmission] button. Audio transmission starts. The [Audio Transmission] button icon will change to active (purple) while transmitting audio. In [Input Volume], adjust the volume to an appropriate level using the slider. Note • To transmit audio, you must first set [Server] > [Audio Server] > [Audio Reception from Viewer] to [Enable] in the Setting Page (P.
  • Page 84: Checking The Status Of Event Detection

    Checking the Status of Event Detection In the [Event and Input/Output] menu, you can check the status of output/input operations of an external device, intelligent functions, and occurrence of linked events. Operating External Device Output R13 M50 H652 H651 You can operate output for the external device set in [Event] > [External Device] (P. 161) on the Setting Page. Click the icon to switch between the active (purple)/inactive (gray) status.
  • Page 85 If a name is entered in [Detection Settings Name] in [Event] > [Intelligent Function] on the Setting Page (P. 180), that name is displayed in [Setting 1] - [Setting 15]. Example: Setting 1: Image Detection status ON Other settings: Image Detection status OFF Note The icon indicating the detection status will be displayed for a maximum of five minutes (except for Moving Object Detection).
  • Page 87: Setting Page

    Chapter Setting Page The Setting Page enables you to configure all the settings required for using the camera. Please configure the settings in the Setting page according to how the camera will be used, before you use the camera. The Setting Page also provides menus for when the camera is in operation; for example, camera maintenance.
  • Page 88: How To Use The Setting Page

    How to Use The Setting Page This section explains operations up to displaying the Setting Page, and common Setting Page operations. Note • The Setting Page can only be operated by administrators. • Use the Camera Management Tool in advance to configure the administrator account and network settings (P. 39). Accessing the Setting Page Directly enter the IP address set in the Camera Management Tool (P.
  • Page 89: Common Setting Page Operations

    Important • If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded. In this case, enter the authentication information again. • To ensure security, exit the web browser after completing settings on the Setting Page and after using the Camera Viewer. •...
  • Page 90: Operating The Video Display Area

     Help Click [Help] at the beginning of any setting item to display a detailed explanation of that setting item.  Setting Ranges and Character Limits For settings where you must enter numerical values or characters, the setting range or limits on the number of characters will be displayed.
  • Page 91 (3) Zoom Slider Zoom operations are the same as in the viewer (P. 68). R12 M50 (4) Panorama Screen Displays the range of motion of the camera on the panorama screen. If a panorama image is registered in the camera (P. 123), the panorama image is displayed. You can set areas, etc. using mouse operations on the panorama screen for some Setting Pages.
  • Page 92: About Each Setting Page

    About Each Setting Page This section will give an overview of each item in the Setting Menu and each submenu. Each of the [Basic], [Video and Audio], [Video], and [Video Record] menus has a [Video] submenu, but the functions are all common.
  • Page 93 Video and Audio • Video (P. 104) • ADSR (P. 139) H652 H651 ADSR is an abbreviation for Area-specific Data Size Reduction. Reduces the data size of transmitted H.264 video by reducing the video quality of unspecified area. • On-screen display (P. 141) Displays the date and time, camera name and other text on the Viewer.
  • Page 94 • Update Firmware (P. 221) Perform firmware updates. • Log (P. 222) Display logs and configure log notification. User Page Link to web page customized by the user. For information on the User Page, contact a Canon Customer Service Center.
  • Page 95: Video Output

    Video Output H652 When analog video output is enabled for the camera, a message is displayed in the following submenus of the Setting Page. – Video, Initial Setting, Day/Night Mode Focus, Preset, Preset Tour, ADSR, Privacy Mask, RTP Server, Upload, Memory Card, Intelligent Function Video output automatically reboots the camera after 30 minutes have elapsed.
  • Page 96: [Basic] > [Network] Configuring Network Settings

    [Basic] > [Network] Configuring Network Settings Network settings for connecting to the camera. The following settings can be configured here. • LAN • IPv4 • IPv6 • DNS • mDNS Important If any network settings are changed, the camera may become inaccessible from the active web browser. In this case, a confirmation dialog box will be displayed when you click [Apply] or [Apply and reboot].
  • Page 97: Ipv6

    Important • Contact your System Administrator for the [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address] if you set the IPv4 address manually. • If any of the [IPv4 Address], [Subnet Mask] or [IPv4 Default Gateway Address] settings are wrong, the camera may become inaccessible via the network.
  • Page 98: Dns

    [IPv6 Default Gateway Address] Enter a default gateway address if [Disable] is specified in [Auto (RA)]. Be sure to set this when connecting the camera to a different subnet from that of the Viewer. [IPv6 Address (Auto)] If [Enable] is specified in [IPv6] and [Enable] is specified in [Auto (RA)] and [Auto (DHCPv6)], then the automatically acquired address will be shown.
  • Page 99: Mdns

    mDNS This will configure settings for using multicast DNS. If you use mDNS, the IP address and host name of the camera will be broadcast to other hosts on the network. [Use mDNS] Select this to enable or disable mDNS.
  • Page 100: [Basic] > [User Management] Configuring Accounts And Privileges

    [Basic] > [User Management] Configuring Accounts and Privileges You can change the administrator account, add new authorized users, and set the privileges for authorized users and guest users. For details on user privileges, please refer to “Camera Viewer Access Restrictions” (P. 55). [User Management] is the same as [Security] >...
  • Page 101: User Authority

    The order of the list can be changed with the ▲▼ buttons on the right. To delete an authorized user from the list, select the user and click [Delete]. User Authority Set the privileges for authorized users and guest users. This setting enables you to set access restrictions for the Camera Viewer (P.
  • Page 102: [Basic] > [Date And Time] Setting The Date/Time

    [Basic] > [Date and Time] Setting the Date/Time Camera date and time settings. The following settings can be configured here. • Current Date and Time • Setting Current Date and Time The date and time set in the camera are shown. Setting Set the date and time setting method, time zone and daylight saving time for the camera.
  • Page 103 Note • If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established, the date and time will not be changed. • The NTP server query interval is 300 seconds. Synchronization will take time if there is a large difference between the time of the camera and the time of the NTP server.
  • Page 104: [Basic] > [Video]

    [Basic] > [Video] Setting Video Size and Quality General video settings, such as the size and quality of JPEG and H.264 video transmitted from the camera. [Video] is common with [Video] found in [Video and Audio] and [Video Record]. A setting configured in any of the [Video] submenus will be reflected in the other [Video] submenus as well.
  • Page 105: Jpeg

    R12 H652 H651 [Video Size Set] Category Aspect Ratio [1920 x 1080 / 960 x 540 / 480 x 270] 1080p 16:9 [1280 x 720 / 640 x 360 / 320 x 180] 720p 16:9 [1280 x 960 / 640 x 480 / 320 x 240] Important Changing the [Video Size Set] selection and clicking [Apply and reboot] will disconnect all connections and then change all the video sizes.
  • Page 106: H.264(2)

    [Frame Rate (fps)] Select the video frame rate. [I Frame Interval (sec)] Select the I frame interval (sec) for H.264 video. Important • When [H.264(1)] or [H.264(2)] video is used for memory card recording and upload, the following restrictions apply to the Setting. –...
  • Page 107: [Basic] > [Viewer] Configuring The Viewer

    [Basic] > [Viewer] Configuring the Viewer Configure the startup, authorization, and view of the Viewer. The following settings can be configured here. • General • Viewer Settings General [Default Page] Sets the Setting Page or the Viewer as the first page to display when the camera is connected. If users other than the administrator use the Viewer, set [Default Page] to [Display Viewer].
  • Page 108: [Camera] > [Camera]

    [Camera] > [Camera] Setting General Camera Controls Settings for the camera name and external input/output devices, and for camera use and installation settings. The following settings can be configured here. • Camera Name • Camera Control • Day/Night (when Auto is set) •...
  • Page 109 If there is still blur after selecting [On1], select [On2]. The angle of view will be narrower and video noisier when using the Image Stabilizer, compared to when it is not used. Important • The image stabilizer is not effective when the subject is shaking. •...
  • Page 110: Day/Night (When Auto Is Set)

    Note If you set Auto Flip to [Enable], some of the settings in [Restrict View] are disabled (P. 128). Pan: 180° Pan: 180° Pan: 180° Pan: 0° Tilt: -50° Tilt: -90° Tilt: -100° Tilt: -50°  Pan: 0° Tilt: -80° If the tilt angle exceeds 100°, Auto Flip will occur, and the video and coordinates will be flipped.
  • Page 111: Installation Conditions

    Installation Conditions Configure settings for camera use suitable for the location the camera will be installed. [LED Setting] Select whether to turn on the LED indicating the camera operation status. Even if you set [Turn Off], the LED will light for several seconds during startup. [Image Flip] Select whether to vertically flip the video.
  • Page 112: [Camera] > [Initial Setting] Setting Initial Video Settings

    [Camera] > [Initial Setting] Setting Initial Video Settings Sets initial settings, such as video quality compensation, at camera start up. If you change settings, the changes are immediately reflected in the video display area and Viewer, even if you do not click [Apply]. A message confirms whether you want to display the current camera status as the initial settings if the current camera status differs from the settings registered as the initial settings when you access [Initial Setting].
  • Page 113: Camera Settings

    H652 H651 Note The Digital PTZ trim frame (yellow) displayed during startup can be set to incremental sizes. The sizes that can be set are the same as the Digital PTZ of the Viewer (P. 77). Camera Settings Sets the camera settings at camera start up. [Simple Camera Settings] Recommended settings for [Camera Settings] are displayed according to the selected type.
  • Page 114 [Fixed at infinity] You can set the focus so that it is fixed near infinity. Important • The focus you set is also applied to other users. • Depending on the lighting used, focus may not be maintained when switching between [Day Mode] and [Night Mode]. Focus when switching between Day/Night Mode can be set in [Camera] >...
  • Page 115 [Exposure] Selects an exposure mode. Note If [Auto] is selected in [Day/Night], select either [Auto], [Auto (Flickerless)], [Auto (Shutter-priority AE)] or [Auto (Aperture-priority AE)] for [Exposure]. [Auto] Automatically controls the exposure. [Auto (Flickerless)] Automatically adjusts the shutter speed according to the brightness of the usage environment. Video flickering caused by fluorescent lights, etc., is reduced.
  • Page 116 Important The setting is not available if [Smart Shade Control] is set to [Auto]. [Metering Mode] When [Exposure] is set a value other than [Manual], you can selects a metering mode. [Center-Weighted] Performs photometry with the entire screen center-weighted. Even if there is a slight difference in light and dark around the screen, subjects near the center will have the appropriate exposure.
  • Page 117 [Auto] Automatically adjusts the white balance. [Manual] Operate [One-shot WB], [R Gain], and [B Gain] to manually set the white balance. [Daylight Fluorescent] Select this when capturing under a daylight fluorescent lamp. [White Fluorescent] Select this when capturing under a daylight fluorescent lamp or white fluorescent lamp. [Warm Fluorescent] Select this when capturing under a warm fluorescent lamp.
  • Page 118 Important [Haze Compensation] cannot be used if [Smart Shade Control] is set to [Auto] or [Manual]. Note • When [Auto] or [Manual] is selected for [Haze Compensation], the video data size may increase. • If using [Haze Compensation] causes a strong difference in video brightness, set [Haze Compensation] to [Manual] and set a weaker compensation level.
  • Page 119 Note • If all or part of the image appears to have a white glow, there is a possibility that a wall (even a wall not in the image) is reflecting the infrared lighting. If this occurs, please adjust the camera angle. •...
  • Page 120: [Camera] > [Day/Night Mode Focus] Day/Night Mode Focus

    [Camera] > [Day/Night Mode Focus] Day/Night Mode Focus Set the focus position when switching day/night. It is necessary to change the focus position since the wavelengths of regular lighting such as fluorescent lamps and infrared lighting differ. The following settings can be configured here. •...
  • Page 121: Camera Control

    H652 H651 [Light Source] If you selected [Compensate for light source], select the light source. [Fluorescent] Select this option to capture video under fluorescent, LED, sodium or mercury lighting. [Halogen Lamp] Select this option to capture video under halogen or incandescent lighting. [Infrared Light (740nm)] Select this option to capture video under infrared (740 nm wavelength) illumination.
  • Page 122 [Day Mode] Captures normal color video. [Night Mode] Removes the infrared filter to increase sensitivity. Video turns to monochrome.
  • Page 123: [Camera] > [Panorama] Creating A Panorama Image

    [Camera] > [Panorama] Creating a Panorama Image R12 M50 You can create a panorama image that captures the entire area that can be captured by the camera. Created panorama images are displayed in the Viewer and part of the Setting Page. The following settings can be configured here.
  • Page 124 Set the panorama creation area using the video display area. Operate the camera angle to get the positioning value in the video display area, and specify the panorama creation range. [Upper Limit]/[Lower Limit]/[Left Limit]/[Right Limit] Operate the camera angle to the upper limit, lower limit, left limit, and right limit to set in the video display area. Click [Get value] in each position to reflect the values to the panorama creation range frame.
  • Page 125: Saving The Panorama Image As An Image File/Opening The Image File

    Capturing starts, and the panorama image is created. Click [Cancel] to cancel capturing. To recapture part of the image: A lattice frame is displayed on the created panorama image. Right-click with the mouse pointer over the area to recapture and select [Recapture] to recapture that area only. To capture the entire panorama image again: Click [Exec] of [Start] again.
  • Page 126: Capture Settings

    The image file is saved in the specified location. Opening the Image File In [Load from file], click [Exec]. In the displayed dialog box, select the image file to use and click [Open]. The panorama image is displayed. Capture Settings These settings will be applied at the panorama image capture start time and will revert back to their previous settings once capture is completed.
  • Page 127: [Camera] > [Restrict View] Setting View Restriction

    [Camera] > [Restrict View] Setting View Restriction R12 M50 Set the range that the camera can capture. You can use this, for example, to limit zoom or the field of view to a certain range when publishing live video. The following settings can be configured here. •...
  • Page 128: Configuring View Restrictions

    Configuring View Restrictions Set a restrict view area and click [Apply] to restrict the capture range of the Camera Viewer. Important • If you have changed how the camera is installed, reconfigure the view restriction settings. • Check view restrictions again if you change the [Basic] > [Video] > [All Videos] > [Video Size Set] settings on the Setting Page. •...
  • Page 129 frame/telephoto preview frame and displays it in the video display area. If you dragged the telephoto knob to the upper limit and the wide-angle knob to the lower limit, the view restriction is disabled for each edge (there is no restriction). View Restriction Operation Knob (Telephoto) View Restriction Operation Knob (Wide-angle) Four types of frames are displayed for panorama images.
  • Page 130 Note • The panorama screen may be slightly different from the actual image. After you have configured view restrictions, be sure to use the Camera Viewer to confirm they have been reflected correctly. View restrictions are not applied to the video display area of the restrict view setting.
  • Page 131: [Camera] > [Preset] Registering Presets

    [Camera] > [Preset] Registering Presets By registering settings as presets, such as camera angles, camera settings (e.g. exposure) and Day/Night Mode switching, the presets can be easily called up by Viewers to apply the settings. The following settings can be configured here. •...
  • Page 132 Operate the panorama image to set the angle you want to register as the preset. The camera angle can also be operated from the following screens. R12 M50 Panorama screen H652 H651 Digital PTZ panel Video Display Area Panorama Screen Preview Frame H652 H651...
  • Page 133 Enter a preset name. Be sure to enter a preset name in [Preset Name (alphanumeric characters)]. [Show in Viewers] Select [Enable] to allow the Camera Viewers to use the preset. Click [Register]. Note If the preset position is outside the restrict view area, (a warning icon) is displayed on the left.
  • Page 134: [Camera] > [Preset Tour] Setting The Preset Tour Route

    [Camera] > [Preset Tour] Setting the Preset Tour Route You can have the camera automatically tour multiple registered presets to allow monitoring. The following settings can be configured here. • Route List • Edit Tour Route Important • If you set frequent pan/tilt operations in a preset tour, the life expectancy of the pan/tilt drive part may become shorter. The life expectancy may become even shorter in environments outside ordinary temperatures (approx.
  • Page 135 H652 H651 R12 M50 (1) [Route List] The list of preset tour routes. Displays the tour conditions that are set. Up to five tour routes can be set. (2) Tour Condition Settings Set the conditions for touring and the tour route name (P. 136). (3) Preset Tour List Displays a list of the presets to tour.
  • Page 136: Tour Route Settings

    (a) Pan/Tilt Preview Frame (Red Frame) Displays the vertical and horizontal range the camera can move. Displayed when the restricted view is set (P. 127). (b) Preview Frame (Blue Frame) Indicates the current trim position in the video display area. (c) Preset Preview Frame (White Frame) Indicates the preset/home position that is currently selected.
  • Page 137 [Always] Preset tour is always performed. Note When [Not used] is selected, the following preset tour route settings cannot be configured. R12 M50 [Route Name (alphanumeric characters)] Enter the tour route name. [Specify Active Time] Select [Specified] to configure a preset tour at a predetermined time, and enter the start time and end time for the preset tour.
  • Page 138 Note If a preset has already been added to [Edit Tour Route] and is selected when another preset is added from the [Select Preset] list, the added preset will be displayed below the selected preset. Configure the preset speed and pause duration. Select the preset to configure in [Edit Tour Route] and set the tour operation.
  • Page 139: [Video And Audio] > [Adsr]

    [Video and Audio] > [ADSR] Reducing Data Size by Lowering Video Quality in Specific Areas Reduces the size of transmitted H.264 video by reducing the video quality of non-target areas, such as ceilings and the sky. ADSR is an abbreviation for Area-specific Data Size Reduction. The following settings can be configured here.
  • Page 140: Adsr

    Important • If you change the [Image Flip] setting in [Camera] > [Installation Conditions], review the specified area settings. • Reconfigure the specified area if you change the [Video] > [All Videos] > [Video Size Set] settings. R12 M50 • Configure the specified area to a slightly larger size. •...
  • Page 141: [Video And Audio] > [On-Screen Display] Displaying Date, Time And Text On The Viewer

    [Video and Audio] > [On-screen display] Displaying Date, Time and Text on the Viewer Displays the date and time, camera name and other text on the Viewer. The following settings can be configured here. • On-screen display Important The on-screen time display is not suitable for usage where high reliability is required. Only use it as reference information on systems where utmost and constant reliability is required for surveillance.
  • Page 142 [Color of text] Select from eight colors for the text color. [Background color] Select from eight colors for the background color. [Color depth of text and background] Select a color depth combination (Filling, Transparence, Translucence) for the text and background color.
  • Page 143: [Video And Audio] > [Privacy Mask] Setting Privacy Mask

    [Video and Audio] > [Privacy Mask] Setting Privacy Mask Mask any areas of the camera video. You can check the camera video and set up to eight privacy masks. When the camera is panned, tilted, or zoomed, the privacy mask areas follow the camera video. The following settings can be configured here.
  • Page 144 In [Add mask area], click [Add]. The preview frame attached with the area number is displayed on the video display area. The privacy mask area for the corresponding number is also displayed on the privacy mask registration area. Privacy Mask Registration Area Preview Frame Privacy Mask Area Area Number...
  • Page 145: Changing/Deleting A Privacy Mask

    Important • Check privacy mask settings again if you change the [Basic] > [Video] > [All Videos] > [Video Size Set] settings. • You will need to set the position of the privacy mask again if you change the [Image Flip] setting in [Camera] > [Camera] > [Installation Conditions].
  • Page 146 Move the preview frame by dragging it and change its size by dragging the handles () positioned on its four sides. Note To discard changes and restore settings saved to the camera, click [Clear]. However, note that mask area settings that have not been saved in the camera by clicking [Apply] are all discarded.
  • Page 147: [Video And Audio] > [Audio] Setting Audio Input/Output

    [Video and Audio] > [Audio] Setting Audio Input/Output R13 M50 H652 H651 Settings for audio input from the microphone connected to the camera and audio output from the Viewer. The output sound clip used when an event is triggered can also be registered. The following settings can be configured here.
  • Page 148: Sound Clip Upload 1 To 3

    [Audio Input] Select the type of microphone connected to the camera. Caution If using a microphone, switch [Line In] and [Microphone In] (P. 148) with [Audio Input] to suit the specifications of the microphone. Using the wrong input may damage the camera and/or microphone. Be sure to configure settings correctly. Sound Clip Upload 1 to 3 You can upload up to three sound clips for playback when an event is triggered.
  • Page 149: [Server] > [Server]

    [Server] > [Server] HTTP, SNMP and FTP Server Settings Settings for HTTP server, SNMP server, FTP server usage or WS-Security time checks. The following settings can be configured here. • HTTP Server • SNMP Server • SNMP v1 and v2c Server •...
  • Page 150: Snmp V1 And V2C Server

    Set the password of the user to allow FTP connections for. Important • Canon will assume no liability for any accident or damage resulting from use of FTP software. • When changing the user name, make sure to also change the password.
  • Page 151: Ws-Security

    WS-Security [Check Time on Authentication] Select whether to check the time information of data transmitted by the client.
  • Page 152: [Server] > [Video Server] Video Transmission Settings

    [Server] > [Video Server] Video Transmission Settings Settings for clients that can connect to a video server. The following settings can be configured here. • Video Server Video Server [Maximum Number of Clients] Enter the maximum number of clients that can be connected to the camera at the same time. If set to [0], only administrators will be able to connect.
  • Page 153: [Server] > [Audio Server] Audio Transmission/Reception Settings

    [Server] > [Audio Server] Audio Transmission/Reception Settings R13 M50 H652 H651 Settings for audio transmission from the camera to the computer, and audio reception from the computer to the camera. The following settings can be configured here. • Audio Server Audio Server [Audio Transmission from the Camera] Select to transmit audio from the microphone connected to the camera to the Viewer.
  • Page 154: [Server] > [Rtp Server] Rtp Settings

    [Server] > [RTP Server] RTP Settings Set the video and audio transmission using RTP. The following settings can be configured here. • RTP Server • Audio Multicast • RTP Streaming 1 to 5 RTP Server Enable RTP, and set the RTSP authentication method and port number. [RTP] Select this to enable or disable RTP.
  • Page 155: Rtp Streaming 1 To 5

    RTP Streaming 1 to 5 You can set each stream for RTP stream transmission in an RTP Streaming 1 to RTP Streaming 5 session. [Video Size] Select the video format (JPEG or H.264) and video size for the RTP stream. The video sizes for JPEG will vary depending on the [Video Size Set] settings (P.
  • Page 156: [Video Record] > [Upload] Http And Ftp Upload Settings

    [Video Record] > [Upload] HTTP and FTP Upload Settings Settings for uploading video via HTTP or FTP when an event is triggered. Use [Server] > [Server] (P. 149) to configure HTTP server and FTP server settings for uploading. The following settings can be configured here. •...
  • Page 157: Http Upload

    The HTTP upload function sends notifications via HTTP or via HTTP with attached images, depending on the network camera event. For information about the HTTP upload function and settings, contact your nearest Canon Customer Service Center. [Notification] Select whether to send event information notifications only or notifications with attached videos when using HTTP upload.
  • Page 158: Ftp Upload

    [Proxy Port] If using a proxy server, enter the port number of the proxy server. [Proxy User Name], [Proxy Password] Enter to use a user name and password for the proxy server. Digest authentication is not supported. [Parameter (query string)] Enter the request parameters.
  • Page 159 [Subdirectory Name to Create], [File Name to Create] If file naming is set to [User Setting], enter the subdirectory name to be created as well as the name of the created file. Parameters can be specified in the entry with the “%” character (P. 226). [FTP Upload Test] Clicking [Exec] initiates an upload test based on the settings currently entered.
  • Page 160: [Video Record] > [E-Mail Notification] Setting E-Mail Notification

    [Video Record] > [E-mail Notification] Setting E-mail Notification Settings for sending an e-mail notification to a specified recipient when an event is triggered. The following settings can be configured here. • E-mail Notification E-mail Notification Set the mail server to be used for e-mail notifications and the content of the e-mail to be sent. [Notification] [Subject] and [Message Body] are text.
  • Page 161: [Event] > [External Device]

    [Event] > [External Device] External Device Input Triggered Operation Settings R13 M50 H652 H651 Operation settings for external device output and for external device input triggered events. The following settings can be configured here. • External Device Output 1, 2 •...
  • Page 162: External Device Input

    External Device Input [External Device Input Event] Select whether to use the input from an external device, such as a connected sensor, as an event. External Device Input 1, 2 You can set the operation to be performed when an event is triggered by input from an external device. The camera has two external device inputs.
  • Page 163 [Audio Playback at Inactive Event] If you select [Enable], the sound clip specified in [Sound Clip] will play back at inactive events for the external device input. [Sound Clip] Select the sound clip when [Audio Playback at Active Event] or [Audio Playback at Inactive Event] has been set to [Enable].
  • Page 164: [Event] > [Audio Detection]

    [Event] > [Audio Detection] Abnormal Audio Input Triggered Operation Settings R13 M50 H652 H651 Audio input from the microphone connected to the camera, such as loud noises or screams, or when expected audio input ceases, can trigger operations such as video recording or e-mail notification. The following settings can be configured here.
  • Page 165: Scream Detection

    [ON Event Operation] If [Enable] is set, [Preset], [Video Record] and [E-mail Notification] will be executed according to their settings when a volume detection event (ON event) is triggered. [OFF Event Operation] If [Enable] is set, [Preset], [Video Record] and [E-mail Notification] will be executed according to their settings when a volume detection event (OFF event) is completed.
  • Page 166 It is necessary to set presets beforehand with [Camera] > [Preset] (P. 131). Important When the camera is triggered by a scream detection event and moved to a preset position specified in the [Preset] settings, camera control privileges are released, even if the user has obtained those camera control privileges using the Camera Viewer or other camera control applications.
  • Page 167: [Event] > [Timer]

    [Event] > [Timer] Timer Triggered Operation Settings The timer function can generate events that can trigger operations, such as video recording and e-mail notifications, at regular intervals. You can set the following two types of timers. • 24 hours continuous from specified time •...
  • Page 168 [Video Record] Select whether to record video depending on the timer event. If you select [Enable] and a timer event is triggered, video will be transmitted to the recording destination specified in [Video Record] > [Upload] > [Video Record Action] (P. 156). [E-mail Notification] When [24-Hour Continuous Setting] is set to [Disable], select whether to send an e-mail notification depending on the timer event.
  • Page 169: [Event] > [Intelligent Function] - Overview

    The Intelligent Function is not suitable for applications where high reliability is required. If constant and maximum reliability is required for surveillance it is not recommended that you use this function. Canon shall assume no liability for any accident, loss or other undesirable outcomes resulting from Intelligent Function operations.
  • Page 170: Removed Object Detection

     Video Detection Detects changes to video in a specified area. There are six types of detection to suit your needs. Moving Object Detection Detects moving objects. This function can be used to detect visitors or suspicious individuals. Moving object detection is triggered while moving objects are inside the detection area. Detected Moving object enters/leaves area Detection begins when a...
  • Page 171: Camera Tampering Detection

    Camera Tampering Detection Detect when capture is being disrupted. This can be used to detect when the camera orientation is changed or the video display is obscured with spray, etc. Camera tampering detection is triggered when an area exceeding a specified ratio of change is continuously altered.
  • Page 172: Notes On Intelligent Function Settings And Operations

    Intrusion Detection Detect when a person or moving object crosses a specified area. This can be used to detect actions such as when someone climbs over a barrier and enters a restricted area in a museum, etc. This determines that an object is entering when the decision point of the object detection frame enters the detection area and the specified duration has elapsed.
  • Page 173: Registering Presets

    • If [Basic] > [Video] > [All Videos] > [Video Size Set] settings on the Setting Page are changed, be sure to change the R12 M50 preset position settings ( ) and Intelligent Function settings, and check operations. The Intelligent Function may not operate, depending on the settings.
  • Page 174 Set the Selected Operation Mode For [Video Detection], please refer to “[Event] > [Intelligent Function] - Video Detection -” (P. 175) to configure video detection settings. For [Auto Tracking], please refer to “[Event] > [Intelligent Function] - Auto Tracking -” (P. 192) to configure Auto Tracking settings.
  • Page 175: [Event] > [Intelligent Function] - Video Detection

    [Event] > [Intelligent Function] - Video Detection - In video detection, select the type to detect, and set the tracking area for video changes while checking images on the camera. You should also set which operations (e-mail notification, record video, playing audio from the speaker connected to the camera) should be carried out when changes are detected.
  • Page 176 Click [Add] in [Detection Settings]. Select [Detection Setting Number] (1 to 15) and [Detection Type] for the detection setting to be added. Note You can register up to 15 detection settings. Click [OK]. The detection settings added to [Detection Settings] are displayed and [Enable these detection settings] is selected.
  • Page 177 the detection type. Configure event settings. Set which operations to carry out for video detection in the [Event] tab (P. 197). To register multiple detection settings, repeat steps 2 to 6. Click [Apply]. The settings are saved to the camera. Note To restore settings, click [Clear] before applying.
  • Page 178 Click [Non-detection Area Settings] to display the list of non-detection area settings. Click [Add]. The non-detection area settings added in [Non-detection Area Settings] are displayed and [Enable non-detection area] is selected. Note • Up to five non-detection area settings can be registered. •...
  • Page 179: Configuring Detection Criteria ([Detection Criteria] Tab)

    Note • You can create a polygonal area with a maximum of 32 vertices. You cannot set a non-detection area with only a straight line. • Click [Clear Area] to set the non-detection area again. • Enter [Non-detection Area Name (within 64 half-width alphanumeric characters)] as necessary. •...
  • Page 180  Settings Common to Each Detection Type (1) [Detection Settings Name (within 64 half-width alphanumeric characters)] Enter a detection name. Be sure to enter a name in [Detection Settings Name]. (2) [Area Shape] Configure whether the detection area is a rectangle or a free-shape polygon. Note You cannot select [Area Shape] for camera tampering detection.
  • Page 181 [Clear Area] The detection area configured with [Polygonal] is deleted. (3) [Display Color] Select the color for detection areas and detection lines.  How to Configure Moving Object Detection Set the area you want to detect a moving object in as a detection area. Select [Rectangular] or [Polygonal].
  • Page 182 Note If an object is placed in or removed from the moving object detection area, “detected” status will be triggered for Moving Object Detection.  How to Configure Abandoned Object Detection Set the area you want to detect an abandoned object in as a detection area. Select [Rectangular] or [Polygonal].
  • Page 183 Profile lines of detected abandoned object  How to Configure Removed Object Detection Set an area around the target objects, for Removed Object Detection. The following methods are available for configuring removed object detection. – Setting a broad area for detecting the removal of objects –...
  • Page 184 Configure [Duration (Sec)] for time required for an object to be detected as a removed object. Click [Apply]. Important • A removed object may not be detected in the following cases. – When long and thin objects are removed – When the same object is placed continuously and some of the objects are removed –...
  • Page 185 Click [Restart intelligent function] again. Important Set detection areas so that they precisely match the profile lines of the target object. Influence from the target object’s shadow or adjacent objects may result in the target object being recognized as larger than it actually is and may not trigger removed object detection.
  • Page 186 Change Ratio indicator Detection Status for Camera Tampering Detection Moving objects detected are shown with profile lines. If an object is smaller than [Change Ratio (%)], its profile lines are white. If the obscured area in the video exceeds [Change Ratio (%)], profile lines take on the same color as the detection area, indicating that the camera has “detected”...
  • Page 187 Detection line ▼ To configure a polygonal detection line, click the vertices of the line in order. Detection line You can configure a polygonal detection line with a maximum of 32 vertices. ▼ Click any of the set vertices. The detection line is determined. Note •...
  • Page 188 Object Size Indicator Note A ratio of up to 30% can be set in [Object Size (%)] for passing detection. Detection Status for Passing Detection All moving objects detected are shown with white profile lines. When the [Decision Point] of a moving object that meets the [Object Size (%)] setting crosses a detection line in the direction specified in [Passing Direction], the profile line changes to the same color as the detection line, and the status becomes “detected”.
  • Page 189: Configuring Operations For "Detected" ([Event] Tab)

    Detection Frame Decision point (bottom center) Configure the size of the moving object needed to trigger detection in [Object Size (%)]. Set the size ratio of moving objects for the entire screen. When the setting values or slider is changed, an indicator representing the object size is displayed for one second in the center of the video display area allowing you to check the size ratio while specifying the setting.
  • Page 190: Displaying Settings For Detection Areas/Detection Lines, Non-Detection Area And Detection Results (Display Options)

    No.1: Video Detection Status is ON No.2 and 3: Video Detection Status is OFF Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area and Detection Results (Display Options) Configure the detection area/line, non-detection area, and detection results displayed in the video display area. You can select the following for either [Detection Area/Line] or [Detection Results].
  • Page 191: Context Menu

    Click [Detection Settings]. Select [Reduce effects of lighting change] checkbox. Click [Save settings]. The settings are saved and the Intelligent Function restarts. Important • It takes several seconds for the Intelligent Function to restart. No detection is performed while restarting. •...
  • Page 192: [Event] > [Intelligent Function] - Auto Tracking

    [Event] > [Intelligent Function] - Auto Tracking - For Auto Tracking, set the detection area for moving objects while checking the video on the computer screen. The camera is controlled so that the detected moving object appears near the center of the video display area. You can also set which operations (such as e-mail notification, recording video, or playing audio from the speaker connected to the camera) are carried out when detection occurs.
  • Page 193 Configure the detection area in the video display area. Use a rectangle to specify the detection area (P. 180). Note The detection area is set to display within a rectangular area by default. It cannot be set to the edge of the video display area. Configure the size the moving object needed to trigger detection in [Object Size (%)] in the [Tracking Conditions] tab.
  • Page 194 In the [Event] tab, configure the operations to be performed when “detected” mode is triggered. For details on settings, please refer to “Configuring Operations for “Detected” ([Event] Tab)” (P. 197). Click [Apply]. The settings are saved to the camera. In the message box displayed, click [OK]. If you keep control privileges, the camera does not automatically track.
  • Page 195: Auto Tracking Termination

    Auto Tracking Target Frame Auto tracking prioritizes tracking the first detected moving object. While auto tracking, other moving objects will not be detected even if they satisfy [Tracking Start Conditions]. Important • When setting the Auto Tracking Function, it is recommended that you test the auto detection, to confirm that object will continue to be tracked.
  • Page 196: Displaying Settings For Detection Areas And Detection Results (Display Options)

    Displaying Settings for Detection Areas and Detection Results (Display Options) Select whether to display the detection area and detection results in the video display area. You can select [Display]/[Do not display] for both [Detection Area] and [Detection Results]. [Detection Area] can only be displayed when you have obtained camera control privileges.
  • Page 197: [Event] > [Intelligent Function] - Shared Operations

    [Event] > [Intelligent Function] - Shared Operations - This explains functions common to both video detection and auto tracking. Configuring Operations for “Detected” ([Event] Tab) Set operations to be performed upon detection of changes in a subject. Video Detection Auto Tracking (1) Specify Operation Timing (Multiple Selections Possible) [ON Event Operation] When selected, the operations set in (2) are performed when the mode becomes “detected”.
  • Page 198: Restarting Intelligent Function

    [Sound Clip Name] Select the sound clip to be played back. You must register the sound clip with Sound Clip Upload 1 to 3 in [Video and Audio] > [Audio] (P. 148) on the Setting Page in advance. [Volume] Set the volume for the sound clip. R13 M50 H652 H651 (5) External Device Output Operations [External Device Output for ON Event]...
  • Page 199: [Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode

    [Event] > [Switch Day/Night] Executing Presets When Switching Day/Night Mode When events trigger the switching of Day/Night Mode, presets registered in advance can be executed, such as changing the camera angle or video quality settings. The following settings can be configured here. •...
  • Page 200: [Event] > [Linked Event] Using Event Combinations

    [Event] > [Linked Event] Using Event Combinations R13 M50 H652 H651 By linking two types of events, a single event is triggered. Select AND/OR for the event linking method. You can set the operations to perform, such as recording video or sending e-mail notifications, when a linked event is triggered.
  • Page 201 Select whether an ON event or OFF event triggers a linked event in [Status]. [External Device Input] Select External Device Input 1 or 2 in [External Device Input], and then select an active event or inactive event to trigger a linked event in [Status]. [Timer] Select the timer event number to use in [Timer].
  • Page 202: Linked Event Operation Examples

    [Sound Clip] Select the sound clip when [Audio Playback at ON Event] or [Audio Playback at OFF Event] has been set to [Enable]. You must register the sound clip with [Video and Audio] > [Audio] (P. 148) beforehand. [Volume] Enter the volume for the sound clip. Linked Event Operation Examples This shows linked event status examples according to the ON/OFF combinations for Event 1 and Event 2.
  • Page 203 Event 2 Triggered but Event Gap Setting ([4] sec.) Exceeded Event Gap (4 Sec. in This Example) Event 1 Event 2 Consolidated State The gap between the occurrence of event 2 after the occurrence of event 1 exceeds the value specified for the [Event Gap] setting.
  • Page 204: [Security] > [Host Restrictions] Setting Access Restrictions

    [Security] > [Host Restrictions] Setting Access Restrictions Separate access control from IPv4 and IPv6 addresses can be set. The following settings can be configured here. • IPv4 Host Access Restrictions • IPv6 Host Access Restrictions Important • To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. •...
  • Page 205: Ipv6 Host Access Restrictions

    IPv6 Host Access Restrictions Specify the hosts from which IPv6 access is permitted and prohibited. [Apply Host Access Restrictions] Select whether to use IPv6 host access restrictions. [Default Policy] Select whether to allow or block access from IPv6 addresses that have not been specified in [Prefix / Prefix Length]. [Prefix / Prefix Length] Enter IPv6 addresses (prefixes) into the list and select [Yes] or [No] for access for each address.
  • Page 206: [Security] > [Ssl/Tls]

    [Security] > [SSL/TLS] Setting HTTP Communication Encryption Certificate creation and management, and encrypted communication settings. The following settings can be configured here. • Certificates • Certificate Management • Encrypted Communications Certificates Create an SSL/TLS certificate. Important Use a self-signed certificate when complete security does not need to be ensured, such as through operation tests. For system operation, it is recommended that you acquire and install a certificate issued by a CA.
  • Page 207: Certificate Management

    Certificate Management Manage the SSL/TLS certificate. [Generate Certificate Signing Request] Click [Exec] to create a server private key and generate a certificate signing request. Once processed, the certificate signing request will be displayed in a separate window. Note Generating a certificate signing request takes time, so it is recommended that you stop video transmission and upload processes. [Display Certificate Signing Request] Click [Exec] to view the details of the certificate signing request.
  • Page 208 If you select [HTTPS], HTTP access is also redirected to HTTPS to perform SSL/TLS communication. Important • Even if you set SSL/TLS communication here, SSL/TLS communication is not performed unless you install a certificate. • Video distribution performance decreases when performing SSL/TLS communication. If you set [HTTPS], you cannot connect with the Note •...
  • Page 209: [Security] > [802.1X]

    [Security] > [802.1X] Network Port Authentication Settings Settings for 802.1X authentication and authentication status display, and for certificate administration. The following settings can be configured here. • 802.1X Authentication • Authentication Method • Certificate Information • Certificate Management 802.1X Authentication Display the 802.1X authentication enable/disable control and status.
  • Page 210 [Client Private Key Status] If no client private key is installed, [Not Installed] is displayed. If a client private key is installed, [Installed] is displayed. This is displayed only when [Authentication Method] is set to [EAP-TLS].  Certificate Management This is displayed only when [Authentication Method] is set to [EAP-TLS], [EAP-TTLS], or [EAP-PEAP]. Important •...
  • Page 211: [Security] > [Ipsec] Setting Ipsec

    [Security] > [IPsec] Setting IPsec Settings for using IPsec. The following settings can be configured here. • IPsec • Auto Key Exchange Settings • IPsec Set 1 to 5 Important • To run this camera with IPsec, the communicating devices and network must be set beforehand. Contact your system administrator for these settings.
  • Page 212: Ipsec Set 1 To 5

    The specified algorithm will be checked for an applicable authentication algorithm starting from the left. [IPsec SA Validity Period (min)] Enter the duration of validity for IPsec SA. [ISAKMP SA Encryption Algorithm] Select the SA encryption algorithm for use with auto key exchange protocol IKE. [ISAKMP SA Authentication Algorithm] Select the SA authentication algorithm for use with auto key exchange protocol IKE.
  • Page 213 [IPsec Mode] Select the IPsec mode. [Destination IPv4 Address], [Destination IPv6 Address] Enter the IP address of the connection destination. [Source IPv4 Address], [Source IPv6 Address] Enter the IP address of the source. [Security Protocol] Select the IPsec protocol. If you select [ESP], enter only the setting items relating to ESP. If you select [AH], enter only the setting items relating to AH.
  • Page 214 [SA AH Authentication Key (outbound)] Enter the SA authentication key for outbound. If [HMAC_SHA1_96] or [HMAC_MD5_96] was selected in [SA AH Authentication Algorithm], set a 160-bit or 128-bit hexadecimal number, respectively. [SA AH SPI (outbound)] Enter the SA SPI value for outbound. Set a desired value in the range of 256 to 4294967295.
  • Page 215: [Memory Card]

    [Memory Card] Memory Card Operations and Information Display Settings for recording video to a memory card inserted in the camera. You can also see the status of the memory card. [Memory Card] is the same as [Video Record] > [Memory Card]. Settings configured on one [Memory Card] page are also reflected on the other.
  • Page 216 The memory card will be automatically mounted when you insert it into the memory card slot. It will also be automatically mounted if it has been inserted in the memory card slot when the camera starts up. [Mount/Unmount] Click [Unmount] to unmount the memory card. Be sure to unmount the memory card when turning off the power to the camera or removing the memory card.
  • Page 217: Memory Card Information

    [Delete Time] Enter the time to delete video that has exceeded the [Days Saved] setting. [Recreate Video Management Information] If you click [Exec], the management information file for recorded video will be recreated on the memory card. The memory card cannot be accessed during this process. It is also recommended that users not upload or stream video from the camera.
  • Page 218: [Maintenance] > [General]

    [Maintenance] > [General] Displaying Camera Device Information and Perform Maintenance Check camera information, such as the firmware version, and perform maintenance on the camera system. The following settings can be configured here. • Device Information • Tool • Initialization Device Information [Model Name], [Firmware Version], [Serial Number], [Build Number] and [MAC address] Displays information about the camera.
  • Page 219 Caution • You must not turn off the camera while [Restore Default Settings] is in operation. Turning off the camera at this stage may result in disabling its ability to boot correctly. • Once [OK] is clicked, you can no longer stop the process of restoring the default settings. [Network Settings] If you set this to [Save], the following settings are retained when initializing.
  • Page 220: [Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings

    [Maintenance] > [Backup / Restore] Saving/Restoring Camera Settings You can save/restore all the camera settings. The following settings can be configured here. • Backup / Restore Backup / Restore Configure the settings regarding backup and restoring. Caution You must not turn off the camera while [Back Up Settings] or [Restore Settings] are in operation. Turning off the camera at this stage may result in disabling its ability to boot correctly.
  • Page 221: [Maintenance] > [Update Firmware] Updating The Camera Firmware

    [Maintenance] > [Update Firmware] Updating the Camera Firmware You can update the firmware. The following settings can be configured here. • Update Firmware Device Information [Model Name] and [Firmware Version] Displays the information about the connected camera. Updating Firmware Configure the settings related to firmware updates. Caution You must not turn off the camera while it is performing the [Update Firmware] operation.
  • Page 222: [Maintenance] > [Log]

    [Maintenance] > [Log] Checking/Sending Camera Log Information You can check the camera operations and connection history, and set log message e-mail transmission. The following settings can be configured here. • View Logs • Log Notifications View Logs Display a history of camera operations and connections. [View Logs] If you click [View], the log messages saved since the camera was started are displayed.
  • Page 223 [User Name], [Password], [POP Server] Enter the user name and password needed for authentication, and the POP server host name or IP address when e-mail authentication is set to [POP before SMTP]. Enter the user name and password needed for authentication when e-mail authentication is set to [SMTP-AUTH]. [Subject] Enter the subject of the e-mail in alphanumeric characters.
  • Page 225: Chapter 6 Appendix

    Chapter Appendix This chapter provides supplementary information on camera functions, and explains the measures to take when trouble occurs or a message is displayed during camera use. It also explains how to reset the camera to the factory default setting state.
  • Page 226: Modifiers

    Tilt position Zoom position 0.01 – 300.00 Rotation position Camera server VB-R13VE / VB-R13 / VB-R12VE / VB-M50B / VB-H652LVE / VB-H651V Year of capture time 2001 – 2031 Month of capture time 01 – 12 Day of capture time 01 –...
  • Page 227  Available Modifiers The modifiers that can be used for each setting item are specified below. [HTTP Upload] (P. 157) [Parameter (query string)] All modifiers can be used. [FTP Upload] (P. 158) [Subdirectory Name to Create] Only the modifiers %y, %m, %d, %w, %H, %h, %n can be used. [File Name to Create] Only the modifiers %y, %m, %d, %w, %H, %M, %S, %s, %n can be used.
  • Page 228: Troubleshooting

    Troubleshooting Before contacting the dealer from whom you purchased the product or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
  • Page 229 Problem Countermeasures There is no audio. • If there is no audio, check the audio server settings of the camera as well as the sound R13 M50 H652 H651 and audio device settings for the computer. • If the Camera Viewer is used with administrator privileges, check whether the Viewer using audio with the administrator privileges of RM Viewer, etc.
  • Page 230: List Of Log Messages

    List of Log Messages Log Messages on the Camera The list of log messages displayed in [View Logs] in [Maintenance] > [Log] > [View Logs] on the Setting Page (P. 222). Log messages are classified into the following types. Category Level Code Fault level...
  • Page 231 S311 Working error in external input/output S331 Failure of heater [err] service [err] Description HEATER [%1] failure (S331) Description cannot work extio [%1][%2][%3] Heater number (S311) Meaning An abnormality was detected when Error number using the heater. Cause of error Countermeasure There may be a connection problem with the heater unit you attached, so...
  • Page 232 S413 Timer service runtime error [crit] B403 Settings change failed [err] Description timer working error [%1] (S413) Description cannot set config [%1:%2] (B403) Error number Error notification number Meaning An error occurred while the timer Error number service was running. Meaning The settings could not be updated.
  • Page 233 V400 Video input initialization error [crit] V420 Could not start intelligent service [crit] Description video %1 initialization failure - %2(%3) Description intelligent initialization error [%1][%2]. (V400) (V420) Video number Error number Process description Cause of error Error details Meaning Failed to initialize intelligent service. Meaning The video input function was stopped Countermeasure...
  • Page 234 M303 Cannot process directory [err] R302 Parameter acquisition failure [err] Description Can not open directory(%1)(M303) Description cannot get parameter: %1 (R302) Directory name user_account: User account IP_address: IP address of the camera Meaning Could not open directory to be profile_media_configuration: processed.
  • Page 235: Warning Log

    Warning log  System warning H144 Password specification error [notice] Description (http_auth.c.XXX) password doesn’t match for %1 username%2, IP:%3 S220 PAN/TILT operation warning [warning] (H144) Description %1 warning detected. [%2] (S220) URL XSS vulnerability countermeasure implementation (process equivalent to PAN | TILT ftpd) Warning details User Name...
  • Page 236 W230 Buffer overflow [warning] B201 Event notification failure [warning] Description stream buffer overflowed (W230) Description cannot notify %1 event [%2] (B201) Meaning The image buffer for the stream Event type (ald) recording overflowed and images were Error number discarded. Meaning Failed to notify event.
  • Page 237  Video warning A135 Invalid upload setting (FTP PORT/ PASV mode) [notice] V200 Video input warning [warning] Description ftp port/pasv mode invalid. uploader set <pasv> forcibly (A135) Description video %1 warning - %2 (V200) Meaning The PORT/PASV mode setting in Video number connection with FTP upload is invalid.
  • Page 238   Memory card warning ONVIF warning (RTP) M201 Memory card is write-protected R101 RTP session timeout [notice] [warning] Description session timeout: session ID=%1 (R101) Description Readonly filesystem (M201) Session ID Meaning A write-protected memory card is inserted. Meaning RTP session has timed out. M203 Not enough space on memory card R102 Information acquisition failure (RTP [warning]...
  • Page 239: Notification Log

    Notification log  System notification S017 qtimer service started or shut down [info] S001 System started [info] Description %1 qtimer (S017) (starting) or (stopping) Description starting paramd (S001) Meaning The qtimer service was started or shut Meaning Parameter management module down.
  • Page 240  W031 Transmitted video data size [info] Camera application notification Description %1= host=<Host>, user=<User>, video=<jpg|h264>:<Number of C001 Starting and stopping of camera control frames> (W031) module [info] W: WebView session, V: Session-less video client Description %1 camerad (C001) Meaning When a client disconnected, the total starting | stopping data that was sent to the client Meaning...
  • Page 241  A041 Number of uploads (FTP) [info] ONVIF notification (RTP) Description uploader ftp: normal=%1 test=%2 (A041) R001 Startup of RTP distribution module [info] Number of normal uploads. Number of test uploads. Description starting media_plane (R001) Meaning Shows the number of uploads Meaning RTP distribution module started.
  • Page 242 R005 Starting multicast [info] Description start multicast: profile=%1, num_of_sessions=%2(V=%3, A=%4, M=%5,BC=%6) (R005) Client IP address Profile name of requested MulticastStreaming START Total distribution count of Video stream Total distribution count of Audio stream Total distribution count of Metadata stream Total distribution count of AudioBackChannel Meaning Multicast was started.
  • Page 243: List Of Viewer Messages

    List of Viewer Messages Messages Displayed in the Information Display Messages displayed in the information display of the Camera Viewer are classified into the following three types. Icon Category Explanation Information Message Displays help messages related to various buttons, pull-down lists, etc., as well as frame rate and other information.
  • Page 244 Message Explanation Currently in the process of starting or ending Attempted to start or stop audio transmission while already processing audio transmission and receiving. starting or stopping of audio transmission and reception. R13 M50 H652 H651 Cannot be controlled, because it is set to fixed at You tried to operate the focus when [Focus] was set to [Fixed at infinity].
  • Page 245: Restoring Factory Default Settings

    In order to press the reset switch or reboot switch, it may be necessary to remove items such as the dome case or cover. For details, please refer to “Installation Guide” included with the camera. VB-R13VE/VB-R12VE/VB-M50B/VB-H651V Hold down the reset switch while pressing the reboot switch with a pointed object.
  • Page 246 VB-H651V Reset Switch Reboot Switch VB-R13 Turn the camera off. The camera does not have a power switch. To turn the camera on or off, connect or disconnect the power cable. Hold down the reset switch and connect the power cable. Continue to hold the reset switch for five seconds or longer.
  • Page 247 VB-H652LVE Incline the installation adjustment switch to the RESET position while pressing the reboot switch with a pointed object. Release the reboot switch after at least three seconds while still inclining the installation adjustment switch. Release the installation adjustment switch when the LED starts flashing. When the LED stops flashing, the reset procedure is complete.
  • Page 248: List Of Factory Default Settings

    List of Factory Default Settings Item Setting Item Setting Guest User Audio Distribution • LAN R13 M50 H652 H651 LAN Interface Auto • Current Date and Time Maximum Packet Size 1500 • Setting • IPv4 Setting Method Set manually IPv4 Address Setting Method Auto (DHCP) Auto-Setting of NTP Server Disable...
  • Page 249 Item Setting Item Setting Video Size Set 1280 x 720 / 640 x 360 / Haze Compensation Strength Medium 320 x 180 (Auto) • JPEG Infrared Light Strength (Auto) Strong H652 Video Quality: 320x180 Motion-Adaptive Noise Reduction Disable Video Quality: 640x360 Pan/Tilt Speed Control Control by zoom Video Quality: 1280x720...
  • Page 250 Item Setting Item Setting Gain Effective Conditions Not used Exposure Compensation Route Name (alphanumeric R12 M50 characters) Metering Mode Center-Weighted Specify Active Time Not specified Smart Shade Control Disable Start Time 00:00 Smart Shade Control Level 1 (Mild) End Time 00:00 White Balance Auto...
  • Page 251 • Audio Multicast Use SNMP v3 Disable R13 M50 H652 H651 Administrator Contact Information Multicast Address 0.0.0.0 Administration Function Name Multicast Port VB-R13VE/VB-R13 Multicast TTL • RTP Streaming 1 VB-R12VE Video Size 480 x 270 JPEG* VB-M50B Frame Rate H652 Multicast Address 0.0.0.0...
  • Page 252 Item Setting Item Setting Multicast Port User Name Multicast TTL PASV Mode Enable Audio Transmission Disable File Upload Path R13 M50 H652 H651 File Naming YYYYMMDDHHMMSS • RTP Streaming 4 Video Size 480 x 270 JPEG* Maximum Number of Loops Frame Rate Subdirectory Name to Create Multicast Address...
  • Page 253 Item Setting Item Setting Audio Playback at Active Event Disable E-mail Notification Disable Audio Playback at Inactive Event Disable External Device Output for ON Disable Event Sound Clip • Timer 1 Volume Timer Event Disable Switch Day/Night Disable 24-Hour Continuous Setting Disable •...
  • Page 254 Item Setting Item Setting 24-Hour Continuous Setting Disable Event Type Intelligent Function Start Time 00:00 Intelligent Function Setting 1 End Time 00:00 Status Repeat Interval None Operation • Operation ON Event Operation Disable Start Time Preset None OFF Event Operation Disable R12 M50 Ongoing ON Event Operation...
  • Page 255 Item Setting Item Setting Sound Clip Operation Volume ON Event Operation Disable • Linked Event 3 OFF Event Operation Disable Linked Event Disable Ongoing ON Event Operation Disable R13 M50 Event Linking Method Preset None Event Order None Video Record Disable Event Gap (seconds) E-mail Notification...
  • Page 256 Item Setting Item Setting 03: / 128 Yes ISAKMP SA Encryption Algorithm AES->3DES 04: / 128 Yes ISAKMP SA Authentication SHA1 Algorithm 05: / 128 Yes DH Group Group 14->Group 5-> 06: / 128 Yes Group 2 07: / 128 Yes ISAKMP SA Validity Period (min) 08: / 128 Yes •...
  • Page 257 Item Setting Item Setting Security Gateway IPv4 Address SA ESP SPI (inbound) Security Gateway IPv6 Address SA AH Authentication Algorithm HMAC_SHA1_96 Destination Subnet Mask Length SA AH Authentication Key (outbound) Destination Prefix Length SA AH SPI (outbound) IKE Pre-Shared Key SA AH Authentication Key SA ESP Encryption Algorithm (inbound)
  • Page 258 Item Setting Item Setting Source IPv6 Address Revert to Initial Settings Do Not Restore Security Protocol • Log Notifications Security Gateway IPv4 Address Use log notifications Disable Security Gateway IPv6 Address Notification Level Error Destination Subnet Mask Length Mail Server Name Destination Prefix Length Mail Server Port IKE Pre-Shared Key...
  • Page 259: Index

    Index Numerics Camera Operation Clear IR Mode ..........73 802.1X Authentication ........209 Day/Night ............. 73 Exposure Compensation ......72 Focus ............72 Pan ............... 71 Abandoned Object Detection ....170, 182 Pan/Tilt Speed ..........71 Access Restrictions ........... 55 Tilt ..............
  • Page 260 Echo Canceller ..........147 HTTPS Port ............149 E-mail Notification 160, 162, 165, 166, 168, 197, 201 Encrypted Communications ......207 Enhanced Digital Zoom ......68, 108 I Frame Interval ..........106 Error Message ..........243 Image Detection ..........84 Event ..............
  • Page 261 Maximum Digital Zoom Magnification ....108 Pre-event Buffer ........157, 216 Maximum Frame Rate ........105 Prefix ............97, 205 Maximum Number of Clients ......152 Preset ......74, 78, 131, 162, 165, 201 Start Time Preset ........167 Maximum Packet Size ........96 When switching Day/Night Mode ....
  • Page 262 SSL/TLS Certificate .......... 206 Video Size .......... 63, 105, 155 Still Image ............79 Video Size Set ..........104 Subnet Mask ............97 Viewer Camera Viewer ........21, 51 Switch Day/Night ......163, 168, 199 Mobile Camera Viewer ......5, 21 RM-Lite Viewer ..........
  • Page 263 BIE-7128-000 © CANON INC. 2016...

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