NETGEAR SRX5308 Reference Manual page 299

ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
4. Click the Status button in the Action column of the WAN interface for which you want to view
the connection status. The Connection Status screen displays in a pop-up window. (For
more information, see
5. Check that an IP address is shown for the WAN port.
If 0.0.0.0 is shown, your VPN firewall has not obtained an IP address from your ISP.
If your VPN firewall is unable to obtain an IP address from the ISP, you might need to force
your modem or router to recognize your new VPN firewall by performing the following
procedure:
1. Turn off the power to the modem or router.
2. Turn off the power to your VPN firewall.
3. Wait 5 minutes, and then turn on the power to the modem or router.
4. When the modem's or router's LEDs indicate that it has reacquired synchronization with the
ISP, turn on the power to your VPN firewall.
If your VPN firewall is still unable to obtain an IP address from the ISP, the problem might be
one of the following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, you might have incorrectly set the login name and password.
• Your ISP might check for your computer's host name.
Enter the host name, system name, or account name that was assigned to you by your
ISP in the Account Name field on the WAN ISP Settings screen for the WAN interface
that you are troubleshooting. You might also have to enter the assigned domain name or
workgroup name in the Domain Name field, and you might have to enter additional
information (see Manually Configure the Internet Connection
• Your ISP allows only one Ethernet MAC address to connect to the Internet, and might
check for your computer's MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
VPN firewall's MAC address.
- Configure your VPN firewall to spoof your computer's MAC address. You can do this
in the Router's MAC Address section of the WAN Advanced Options screen for the
WAN interface that you are troubleshooting (see
on page 51).
If your VPN firewall can obtain an IP address, but an attached computer is unable to load any
web pages from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as
www.netgear.com) to numeric IP addresses. Typically your ISP provides the addresses of
one or two DNS servers for your use. You can configure your computer manually with
DNS addresses, as explained in your operating system documentation.
• Your computer might not have the VPN firewall configured as its TCP/IP gateway.
View the WAN Port Connection Status
Troubleshooting and Using Online Support
299
on page 287.)
on page 28).
Configure Advanced WAN Options