Test The Path From Your Computer To A Remote Device; Restore The Default Configuration And Password - NETGEAR SRX5308 Reference Manual

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote
device. From the Windows Run menu, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP's DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do
not receive replies:
• Check that your computer has the IP address of your VPN firewall listed as the default
gateway. If the IP configuration of your computer is assigned by DHCP, this information is
not visible in your computer's Network Control Panel.
• Check to see that the network address of your computer (the portion of the IP address
that is specified by the netmask) is different from the network address of the remote
device.
• Check that the modem or router is connected and functioning.
• If your ISP assigned a host name, system name, or account name to your computer,
enter that name in the Account Name field on the WAN ISP Settings screen for the WAN
interface that you are troubleshooting. You might also have to enter the assigned domain
name or workgroup name in the Domain Name field, and you might have to enter
additional information (see
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem, but some ISPs additionally restrict access to the MAC address
of a single computer connected to that modem. If this is the case, you need to configure
your VPN firewall to clone or spoof the MAC address from the authorized computer. You
can do this in the Router's MAC Address section of the WAN Advanced Options screen
for the WAN interface that you are troubleshooting (see
Options on page 51).

Restore the Default Configuration and Password

To reset the VPN firewall to the original factory default settings, you can use one of the
following two methods:
• Press the Factory Defaults Reset button on the rear panel of the VPN firewall (see
Panel on page 16) and hold the button for about 8 seconds until the Test LED turns on
and begins to blink (about 30 seconds). To restore the factory default configuration
settings when you do not know the administration password or IP address, you need to
use the Factory Defaults Reset button method.
• On the Settings Backup and Firmware Upgrade screen, next to Revert to factory default
settings, click the Default button:
a. To display the Settings Backup and Firmware Upgrade screen, select
Administration > Settings Backup & Firmware Upgrade (see the following figure).
b. Click the Default button.
ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
Manually Configure the Internet Connection
Troubleshooting and Using Online Support
Configure Advanced WAN
301
on page 28).
Rear