ESI 12-Key Digital Feature Phone User Manual
For the ivx c-class
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Summary of Contents for ESI 12-Key Digital Feature Phone
- Page 1 ESI Feature Phone User’s Guide for the IVX C-Class 0450-0329 Rev. A Visit http://www.esiusers.com for up-to-date help.
- Page 2 Visit ESI on the Web at http://www.esi-estech.com. Microsoft is a registered trademark of Microsoft Corporation. Intel is a registered trademark of Intel Corporation. Certain ESI products are protected by U.S. Patents No. 6,067,349 and 6,252,944, and others pending. Product information contained herein is subject to change without notice. ESI is an ISO 9001-certified company.
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Page 3: Table Of Contents
Message retrieval......................................D.3 Live recording.......................................D.6 Off-premises message delivery..................................D.6 Message Recycle Bin (un-delete) ................................D.7 Status Indicator lamp ....................................D.8 Optional voice mail feature: Guest mailboxes ............................D.8 ESI Feature Phone operation ..........................E.1 Display ..........................................E.1 Caller ID........................................E.1 Keys ..........................................E.1 Dial tone........................................E.3 Basic phone use ......................................E.3 Direct station selection....................................E.4... - Page 4 (This page included for pagination purposes only.)
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Page 5: User's Guide Introduction
You will be able to learn many of the features by simply using your phone; and this IVX C-Class User’s Guide will introduce you to the wide variety of features offered by your ESI phone system and how to use your phone effectively to achieve maximum benefits. -
Page 6: 24-Key Feature Phone
The 24-Key Feature Phone has a variety of programmable and built-in features. The 24-Key Feature Phone’s built-in voice mail features and voice prompts make it easy to program and use. Status indicator light (pg. D.8) Volume/scroll keys 2-line, 32-character display ESI-DEX feature key (pg. F.1) 12 programmable feature keys (pg. C.2) Speaker VOICE MAIL feature key (pg. -
Page 7: 12-Key Digital Feature Phone
User’s Guide Introduction 12-Key Digital Feature Phone The 12-Key Digital Feature Phone includes the basic, most commonly used phone features. Volume/scroll keys 1-line, 16-character display Speaker 9 programmable feature keys P/UP (pickup) key PAGE key PROG/HELP combo fixed feature key... -
Page 8: Connecting Your Esi Phone
User’s Guide Connecting your ESI phone Use the diagram (below) to connect your ESI phone. The diagram represents the panel on the phone’s underside. Note: The “Top of phone” and “Bottom of phone” references in this diagram shows the correct vertical orientation of the phone —... -
Page 9: Help Mode (Verbal User's Guide)
Help mode (Verbal User’s Guide) Help mode (Verbal User’s Guide) Your ESI phone system’s Help mode (also called the Verbal User’s Guide) — a carefully conceived combination of spoken information, display readouts and even key illumination when appropriate — is a powerful tool to help you learn how to use the system’s many features. - Page 10 Help mode (Verbal User’s Guide) User’s Guide (This page included for purposes only.) pagination...
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Page 11: User Programming: An Introduction
User’s Guide User programming: An introduction User programming: An introduction Voice prompts will play menu and sub-menu options to access the desired feature. You don't have to wait for the entire prompt to be played. Therefore, once you’ve become familiar with the prompts (consult “User programming menu”... -
Page 12: Select Personal Greeting
User programming: An introduction User’s Guide 1 Select personal greeting Select the desired greeting — 1, 2 or 3. The system will play the current greeting, followed by prompts to re-record, delete or hear again — or select the current greeting by pressing #. 1 Record personal greeting Begin recording at the tone. - Page 13 User’s Guide User programming: An introduction Other feature keys — If you enter feature codes, the programmable feature key will serve as an enable/disable key for that feature. The Installer may have programmed certain stations for accessing additional features; consult regarding System Administrator for your access. Keys’...
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Page 14: Station Options
See page E.2. Message monitor See page F.6. Note: Background announce and selections 3, 5, and 6 are not available on a 12-Key Digital Feature Phone. 4 Station audibles The station audibles programming provides control of the following audible items: 1 Station ring tone You can select from six possible tones to help distinguish it from other nearby ringing phones. -
Page 15: External Message Notification
User’s Guide User programming: An introduction 5 Password 1 Enter new password Your password may consist of 2–8 digits followed by # (0 cannot be the first digit). Entering only 0 as the password will turn off the password requirement. 2 Delete current password Resets the password to the default password. - Page 16 User programming: An introduction User’s Guide 3 Pager notification 1 Enter pager number Enter the pager number (24 digits, maximum) followed by #. Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. To insert a special character, press the right scroll key (▲) to select the desired special code: # , , F or P.
- Page 17 User’s Guide User programming: An introduction (This page included for pagination purposes only.)
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Page 19: Voice Mail Operation
Warning: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to code 579 (for VOICE MAIL key). If a key is not programmed to 579, you will still be able to... -
Page 20: Personal Greeting Keys
Voice mail operation User’s Guide Personal greeting keys You can program a programmable feature key as a personal greeting key for any one of the three personal greetings (see page F.8). Once created, this shortcut can then be used to activate the associated personal greeting (the key’s LED will glow green and the greeting played as confirmation). -
Page 21: Off-Premises "Reach Me
If you have at least one new message, the VOICE MAIL LED will blink and your display will show the number of new and old messages in your mailbox. The 12-Key Digital Feature Phone displays only the date and time. -
Page 22: Delete
Note: When you press 9 once to save the message as old, there is a short delay before the system tells you it has saved the message. To bypass this delay after pressing 9, just press # to hear the next message. Key functions during voice mail message retrieval from an ESI Feature Phone Function name... - Page 23 Virtual Mailbox Key If you frequently pick up your messages from another user’s ESI Feature Phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox.
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Page 24: Live Recording
Off-premises message delivery Introduction The ESI phone system can be programmed to deliver messages to an off-premises phone or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.), a delay time (the period that the system is to wait before attempting to deliver the message), or the pager number. -
Page 25: Message Recycle Bin (Un-Delete)
Message Recycle Bin (un-delete) The ESI phone system stores your most recently deleted 10 messages in a Message Recycle Bin to allow you to recover, or "un-delete,” messages that may have been deleted in error. -
Page 26: Status Indicator Lamp
(See “Select personal greeting,” page D.1, to learn how to program these greetings.) Programming your guest mailbox from an ESI Feature Phone Press PROG/HELP , then the mailbox number and then # to confirm. You will be prompted to: record the greeting, change the password, enter an external paging number, or exit by hanging up. -
Page 27: Hear
User’s Guide Voice mail operation You can change any personal greeting as often as necessary, by just recording over a previously recorded personal greeting. Warning: Do not delete all of your personal greetings; make sure at least one always remains. Deleting all the greetings not only doesn’t revert to the initial default greeting, it also will turn off your mailbox. - Page 28 Voice mail operation User’s Guide (This page included for pagination purposes only.) D.10...
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Page 29: Esi Feature Phone Operation
Keys Programmable feature keys The programmable feature keys at the top of the phone — 12 on the 24-Key ESI Feature Phone and nine on the ESI 12-Key Digital Feature Phone — have been pre-programmed by the installer. You may wish to add to or change some of these keys to perform different functions explained throughout this manual. -
Page 30: Feature Keys)
With hands-free disabled, an internal call to your station generates a single-ring cadence; outside calls ring with a double-ring cadence. Note: The 12-Key Digital Feature Phone only supports hands-free listening. You must pick up the handset to respond to the caller. -
Page 31: Dial Tone
“Voice mail operation,” on page D.1) and your station will be placed in DND. Note: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to 578 for Mute/DND capability. For more information, see page F.7. -
Page 32: Direct Station Selection
ESI Feature Phone operation User’s Guide Direct station selection Programming some of the programmable feature keys (see pp. C.2) as station keys will provide direct access to those stations as well as providing lamp information as to their status. The station keys’... -
Page 33: Transferring An Outside Call
User’s Guide ESI Feature Phone operation Transferring an outside call ..to another station Blind transfer 1. While connected to an outside call, press a station key (or press TRANSFER and then dial the extension number). -
Page 34: Conference Calling
User’s Guide Conference calling Note: On stations with a 12-Key Digital Feature phone, a programmable feature key must be set to 570 in order to initiate a conference call. For more information, see page F.7. To create a conference call: 1. -
Page 35: Call Waiting
You can call, or transfer a call to, another station that is in use (as indicated by the fact that its station key, if one exists for it on your ESI Feature Phone, is glowing red). This generates a call waiting tone in the other station’s earpiece and puts a call waiting indication on the bottom line of that station’s display,... -
Page 36: Hold/Exclusive Hold Operation
Hold/exclusive hold operation The difference between hold and exclusive hold Your ESI Feature Phone lets you put a call on either hold or exclusive hold. Each puts a call into a standby mode, but here’s the difference between the two: •... -
Page 37: Exclusive Hold
ESI Feature Phone operation To retrieve a held call To retrieve a held call from the same ESI Feature Phone where it was put on hold, press HOLD again and dial the appropriate line number (using the display for reference). -
Page 38: Paging
Paging through phones Press PAGE 0 to page through all of the ESI Feature Phone speakers. Press PAGE and then 1, 2, or 3 to access a programmed paging zone. (See the administrator for a list of page zones.) The Installer may have added an overhead page system to one or more of these page zones. -
Page 39: Operator Station
User’s Guide ESI Feature Phone operation Operator station If your station has been designated as the operator station, you will also receive calls when a caller dials 0 in the auto attendant or from a station. Your display will indicate that the call ringing is one of the following: •... - Page 40 ESI Feature Phone operation User’s Guide (This page included for pagination purposes only.) E.12...
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Page 41: Special Keys
FLASH. Hold it down for one second for RELEASE (disconnect). Esi-Dex Esi-Dex (“easy Dex”) is a powerful feature that lets you access and auto-dial stored names and numbers. You may access names and numbers from as many as three different Dexes (i.e., indexes):... - Page 42 Auto-dialing using Esi-Dex . . . On the 24-Key ESI Feature Phone 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the desired Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ...
- Page 43 User’s Guide Special keys Manual method While your station is idle, press ESI-DEX until prompted to “ADD-A-NAME” ..and then enter the name and the number as prompted. Note: If needed, press PROG/HELP for assistance.
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Page 44: Deleting Names From Your Personal Dex
User’s Guide Deleting names from your Personal Dex 1. While your station is idle (or just after receiving dial tone), repeatedly press ESI-DEX to select the Personal Dex: 2. Choose the desired name from the selected Dex, using one of the two following methods: Press repeatedly ... -
Page 45: Override Ring
System speed-dialing with Esi-Dex If your administrator has programmed system speed-dial numbers, you can access one of these numbers either via Esi-Dex, as explained in the foregoing discussion, or auto-dial it by dialing its corresponding three-digit access number (in the range 600–699). -
Page 46: Message Monitor Mode (Live Call Screening)
Note: To place an internal call while in this mode, press the appropriate station key or (a.) press TRANSFER to switch to internal dial tone and (b.) then dial the extension number. Not available on a 12-Key Digital Feature Phone or C-Class system with Integrated Answering Machine. Not available on a 12-Key Digital Feature Phone. -
Page 47: Line Keys
Personal Greeting 2 Personal Greeting 3 575 and 576 Virtual Mailbox Mute/DND Voice Mail Override ring Note: Gray shaded items are the only key codes available for the 12-Key Digital Feature Phone. Not available on the C-Class system with Integrated Answering Machine. - Page 48 Special keys User’s Guide Manual day/night mode (Code 560) The system’s main greeting can be manually changed using a programmable feature key. Each time the key is pressed, the display switches among the following: DAY, NGT, HDAY (holiday) or AUTO. Tip: To keep the system from being taken out of this mode, place it in auto and then delete the programmable feature key’s programming.
- Page 49 User’s Guide Special keys QuickPage (Code 577) Normally used by an operator, this key lets you quickly put on hold, and page, a station user. While on an outside-line call, you can press a QuickPage key, then enter a station number (or press a programmable feature key programmed for an extension) and the system will automatically page the person , then forward the call to the person’s voice mailbox if he/she doesn’t answer.
- Page 50 Special keys User’s Guide (This page included for pagination purposes only.) F.10...
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Page 51: Analog Stations
Phones), its operation and capabilities will be different. Tip: To use a cordless phone in conjunction with an ESI Feature Phone, program a programmable feature key (565) to easily forward calls to the cordless phone when out of your office. Have the Installer program the cordless phone’s station programming to forward calls not sent to the mailbox associated with your ESI... -
Page 52: Conference Calling
Lift the handset, dial 5 6 5 and dial the extension number (or # and the mailbox number) to which the system should forward all calls. Note: If the forwarded-to station is busy or does not answer a forwarded call, the ESI phone system will return the call to your mailbox. -
Page 53: Paging
“John, you have a call on line 1. John, pick up line 1, please.” Overhead paging Station number 199 is designated as the overhead paging port. If the ESI phone system has been connected to an overhead paging system, you can page by dialing 1 9 9 and making your announcement after the tones. -
Page 54: Message Waiting Indication
You can choose to retrieve your messages then or place the call. Retrieving messages You can pick up messages from your station, when away from the office or from another user’s ESI Feature Phone. 1. Lift the handset, and then dial followed by your extension number. - Page 55 User’s Guide Analog stations Functions available during analog station voice mail message retrieval Note: Functions tinted gray, below, either change or are not available when you’re using an ESI Feature Phone (see page D.4). Function Description Pause Pauses for one minute or until 1 is pressed again.
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Page 56: Analog Station Programming
Analog stations User’s Guide Analog station programming After logging into your mailbox (pressing followed by the mailbox number), dial 5 to program. Select personal greeting Select the desired greeting number: 1, 2 or 3. The system will prompts to re-record, delete, hear, or select as the current greeting by pressing #. -
Page 57: Off-Premises Message Delivery
Analog stations Off-premises message delivery The ESI phone system can be programmed to deliver messages to an off-premises phone and/or to page you when your voice mailbox receives a message. You can set the phone number (cell phone, home number, another extension, etc.) or the pager number and a delay time (the period that the system is to wait before attempting to deliver the message/page). -
Page 58: Off-Premises Message Delivery
Analog stations User’s Guide Off-premises message delivery 1 Delivery options 1 Delivery to phone number only 2 Notify pager only 0 No off-premises delivery 2 Phone delivery 1 Enter phone number Enter the phone number followed by # (24 digits maximum). Do not include an outside line access code (i.e., don’t add 9, 8 or 7) before the number. - Page 59 Index ▼/▲ keys. See Volume/scroll keys Message(s) waiting, D.3 12-Key Digital Feature Phone, A.3 MUTE/DND key, E.3 24-Key Digital Feature Phone, A.2 Off-premises delivery, D.6, G.7 Analog stations Operator station, E.11 Off-premises delivery, G.7 Optional features, F.7 Programming, G.6 Outside calls, E.3 Voice mail operations from, G.3...
- Page 60 (This page included for pagination purposes only.)
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