Table Of Contents - ESI Feature Phone User Manual

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Table of Contents

Introduction.....................................................................................................................................................................................................A.1

48-Key Feature Phone ............................................................................................................................................................................. A.2

24-Key Feature Phone ............................................................................................................................................................................. A.4

12-Key Feature Phone ............................................................................................................................................................................. A.5

ESI Cordless Handset II ........................................................................................................................................................................... A.6

Connecting your ESI phone...................................................................................................................................................................... A.7

Help mode (Verbal User Guide) .....................................................................................................................................................................B.1

User programming: An introduction.............................................................................................................................................................C.1

Voice mail operation.......................................................................................................................................................................................D.1

VOICE MAIL key ......................................................................................................................................................................................D.1

Personal greetings ...................................................................................................................................................................................D.1

Leaving messages . . ...............................................................................................................................................................................D.2

AutoPage ................................................................................................................................................................................................. D.3

Moving and deleting a message...............................................................................................................................................................D.3

Off-premises "reach me"...........................................................................................................................................................................D.3

Message retrieval.....................................................................................................................................................................................D.4

Live recording...........................................................................................................................................................................................D.7

Off-premises message delivery ................................................................................................................................................................D.8

Message Recycle Bin (un-delete).............................................................................................................................................................D.9

Status indicator lamp................................................................................................................................................................................D.9

Setting up ESI Mobile Messaging...........................................................................................................................................................D.10

Optional voice mail feature: Guest mailboxes.........................................................................................................................................D.13

Optional voice mail feature: Group/broadcast mailboxes........................................................................................................................D.15

Optional voice mail feature: Cascade notification mailboxes...................................................................................................................D.16

Optional voice mail feature: Q & A mailboxes.........................................................................................................................................D.18

ESI Feature Phone operation......................................................................................................................................................................... E.1

Display ..................................................................................................................................................................................................... E.1

Caller ID ................................................................................................................................................................................................... E.1

Keys ......................................................................................................................................................................................................... E.2

Dial tone................................................................................................................................................................................................... E.4

Basic phone use....................................................................................................................................................................................... E.5

Direct station selection.............................................................................................................................................................................. E.6

Transferring an outside call . . .................................................................................................................................................................. E.6

Transferring an internal call . . .................................................................................................................................................................. E.8

Conference calling.................................................................................................................................................................................... E.9

Call forwarding ....................................................................................................................................................................................... E.10

Call waiting............................................................................................................................................................................................. E.12

Hold/exclusive hold operation................................................................................................................................................................. E.13

Paging.................................................................................................................................................................................................... E.15

Call pickup.............................................................................................................................................................................................. E.15

Optional features .................................................................................................................................................................................... E.16

Special keys.....................................................................................................................................................................................................F.1

Esi-Dex......................................................................................................................................................................................................F.2

Override ring..............................................................................................................................................................................................F.9

Message monitor mode (live call screening)............................................................................................................................................F.10

Personal greeting reminder .....................................................................................................................................................................F.10

Headset operation...................................................................................................................................................................................F.10

Outside dial tone preference....................................................................................................................................................................F.13

Line keys .................................................................................................................................................................................................F.13

Using 48-Key IP Feature Phone II remotely ..................................................................................................................................................G.1

Using Esi-Link................................................................................................................................................................................................. H.1

Network numbering ..................................................................................................................................................................................H.1

Location Keys...........................................................................................................................................................................................H.1

Programmable feature keys and Esi-Link: an introduction........................................................................................................................H.2

Dialing an Esi-Link location.......................................................................................................................................................................H.3

Using feature keys with Esi-Link...............................................................................................................................................................H.5

Other Esi-Link features.............................................................................................................................................................................H.8

ACD agent operation ........................................................................................................................................................................................I.1

Programming the agent log-on/off key........................................................................................................................................................I.1

Wrap mode.................................................................................................................................................................................................I.2

LED indicator..............................................................................................................................................................................................I.2

Display indications......................................................................................................................................................................................I.3

While logged on: no DND, monitor mode, call forward, or programming....................................................................................................I.4

ACD administrator key................................................................................................................................................................................I.5

Analog stations................................................................................................................................................................................................J.1

Placing calls ..............................................................................................................................................................................................J.1

Transferring calls.......................................................................................................................................................................................J.2

Call hold ....................................................................................................................................................................................................J.3

Call pick-up................................................................................................................................................................................................J.3

Voice mail operation from an analog station..............................................................................................................................................J.4

Analog station programming......................................................................................................................................................................J.6

Index