Acd Administrator Key - ESI Feature Phone User Manual

User's Guide

ACD administrator key

Setting a programmable feature key to be an ACD administrator key allows a user to view the call activity of an
ACD group. Set a programmable feature key with 5 6 3 and the ACD department number (for example, 5 6 3 2 9 0),
and then press the key. It will glow green and the bottom line of an ACD group's display will appear until you
press the key again.
To program an ACD administrator key:
1. Hold down the desired programmable feature key for at least two seconds, to enter
programming mode.
2. Press 5 6 3 followed by the ACD department number.
Note: If you don't know the department number, contact your System Administrator.
3. Press the same programmable feature key again.
Notes: While you're logged on, your phone's display will show the department's call status (see "Display
indications," page I.3); however, department calls WON'T be directed to your extension.
Only two ACD administrator keys can be programmed per department on the ESI-100. The ESI-200 allows
four ACD administrator keys per department, and the ESI-600 or ESI-1000 allows eight.
The department call display takes priority over most other displays, such as voice mail or user programming.
If you must see display information while playing voice messages, log off from the ACD department first.
I.5
ACD agent operation