3Com VCX Manual page 82

82 C 6: S
HAPTER TANDARD
Table 8 Hunt Group Behavior
Condition
No members
All members logged out
All members busy
All members available
Total timeout reached
F
EATURES
for the group is reached (see the discussion of timeout values later in
this section).
For each hunt group type, your administrator configures two timeout
values:
Device Timeout — Specifies how long the VCX call processor rings at
■
one extension before moving to the next extension if there is no
answer.
Total Timeout — Specifies how long the VCX call processor attempts
■
to make a connection within the hunt group before directing the call
to the hunt group's default call coverage point. The administrator can
configure the call coverage point to be:
A voice mailbox
■
Another hunt group
■
An individual extension
■
An Auto Attendant number
■
An external telephone number
■
Ask your administrator for information on timeout values and your hunt
group's default call coverage point.
Table 8 summarizes how the three hunt group types route incoming calls.
Linear Hunt Group
Result
Go to call coverage.
Go to call coverage.
Go to call coverage.
Route call to first member
in the list.
Go to call coverage.
Circular Hunt Group
Result
Go to call coverage.
Wait for a member to log
in or until total timeout
reached.
Wait for a member to
become available or until
total timeout reached.
Route call to the member
following the member to
whom the last call was
routed.
Go to call coverage.
Calling Group
Result
Go to call coverage.
Go to call coverage.
Queue the call and wait
for an available member
or until total timeout
reached.
Ring all member phones.
Go to call coverage.