Barging In; Blocking Call Monitoring - 3Com VCX Manual

To terminate participation in a monitored call, hang up. This has no effect
on agent-customer communication (the agent-customer session remains
active).
If you want to join a monitored call, see the following section,

Barging In

Barge In allows a supervisor to speak to the agent and customer during a
monitored call. While you are silently monitoring a call, your telephone
shows
barge in to the call, the display changes to
You can use Soft button 3 (the button just below
toggle between silent monitor mode and barge in mode.
Alternatively, to barge in when you are monitoring a call, press Feature +
428. To return to silent monitor mode, press Feature + 425.
To terminate participation in a barged in call, hang up. This has no effect
on agent-customer communication (the agent-customer session remains
active).
Blocking Call An agent can prevent a supervisor from monitoring an outgoing call. This
Monitoring allows the agent to make private call. Monitor blocking can be enabled
for one call at a time. That is, an agent cannot enable the monitor
blocking feature for all subsequent calls. Furthermore, this feature works
for outgoing calls only; the agent cannot block monitoring for an
incoming call.
Note the following blocking considerations for call monitoring
■
■
■
■
in the lower right corner of the Display Panel. If you
Barge In
Blocking can be invoked before dialing a call or during a call.
The monitor blocking feature can be mapped to a button.
After invoking monitor blocking for a call, monitoring is blocked for
the duration of that call. If the call is disconnected (during transfer or a
call park, for example), blocking is disabled and the call can be
monitored. If the call is reconnected (for a park timeout, for example),
blocking is disabled and the call can be monitored.
Blocking is effective only for calls that can be monitored. For example,
invoking monitor blocking for a conference call has no effect on the
call because conference calls cannot be monitored.
Silent Monitor and Barge In
.
SilentM
or
Barge In SilentM
77
Barging In.
to