120: User paused the printer
The printer was paused while printing.
To complete the current card press the printer's U
On the PC, click OK to clear the message and complete the current card, or click Cancel to cancel
the card.
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If the user pressed the U
If this message occurs often, ask your system administrator to set the button sensitivity to a
lower value.
121: Print ribbon not identified
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the U
button on the printer, or click OK on the PC to clear the message.
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Ask your dealer or authorized reseller for a replacement ribbon.
122: Magstripe format problem
The magnetic stripe data sent does not match the format set in the printer. The card will be
canceled.
Press the User button on the printer, or click OK on the PC to clear the message.
123: Insert new card side 1 up
1.
Insert a new card in the printer with side 1 facing up.
2.
If the card is not immediately picked, press the printer's U
Click Cancel on the PC if you want to cancel the card.
124: Insert same card side 2 up
1.
Take the card from the printer.
2.
Turn the card over end to end so side 2 is facing up.
3.
Insert the card in the printer.
4.
If the card is not immediately picked, press the printer's U
Click Cancel on the PC if you want to cancel the card.
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button for several seconds, the card has been canceled.
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button.
button or click OK.
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button or click OK.
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Troubleshooting