Something did not print
Problem
Nothing is printed on the
card.
Printing is not visible.
Color printing on top of a
black background does
not print on the card.
42
Probable Cause
The Disable Printing
option in the Card Printer
Driver is set to All, Front,
or Back.
The print ribbon is loaded
incorrectly.
The page size was not set
to ISO ID‐1.
The entire card was
printed using the UV (F)
panel.
The black panel of the
ribbon is printing over
the color panels.
Solution
Open the Preferences > Layout > Advanced
tab and change Disable Printing to Off.
Remove the print ribbon and install it
correctly.
Use your card production application to
access the printer's print setup and select
ISO ID‐1 for the page size. The correct page
size is available after you select the printer.
Print only small areas of text and images
using the UV panel.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print ribbon
is used last and prints over the color panels.
For best results, change the 100% black
background to a color near black, so that it
prints using the YMC (color) panels of the
print ribbon. Refer to "Elements of Card
Design" in the printer's Installation and
Administrator's Guide for more information
about color printing.
Troubleshooting