Call Agent; Use The Supervisor Observe And Supervisor Headset Port - Nortel 1150E User Manual

Call Center Supervisor Features

Call Agent

To call an agent:
2637
To leave Call Agent state:
Use the Supervisor Observe and
Supervisor Headset Port
The Supervisor Talk/Listen Key is located in the upper left corner of the IP
Phone 1150E and has an associated LED.
A supervisor can listen in on an active call at an IP Phone 1150E by
connecting the headset into the port near the Supervisor Talk/Listen Key
on an agent's phone. The LED remains dark to denote that the supervisor
can hear the conversation while the microphone for the supervisor's
headset is muted.
122
1. Press
Call Agent
goes into the Not Ready state.
2. Press the
Agent
agent
or
3. the agent's position ID.
Dial
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
1. Press the
Goodbye
Key, your position
Key assigned to the
Key.