Contacting Your Supervisor - Nortel 2002 User Manual

Agent features

Contacting your supervisor

Use the Supervisor feature to talk to your supervisor in the following
ways:
• "To answer a call from your supervisor:" on page 26
• "To answer a call from your supervisor when on another call:" on
page 26
• "To place a call to your supervisor:" on page 27
• "To conference in your supervisor during a call in progress:" on
page 27
• "To transfer a call to your supervisor during a call in progress:" on
page 27
To answer a call from your supervisor:
To answer a call from your supervisor when on another call:
(Hold)
26
When the LCD next to the
flashes, press the
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the Supervisor key flashes
and a buzzer sounds.
1. Press the Hold
on hold.
Supervisor
Supervisor key.
key to put the current call
key