Using Agent Id And Mqa Login Options - Nortel 2002 User Manual

Using Agent ID and MQA login options

To enter ACD queues, use an Agent ID login with one of the MQA login
options described on page 18.
Note: A supervisor logging in to accept ACD calls is prevented by the
system from entering a Supervisor ID (including logon IDs where
agents must enter a Supervisor ID).
The login options require the following entries in sequential order:
1. a four-digit Agent ID
2. a Supervisor ID (if your queue requires one)
3. up to five ACD DNs and priority values (if priority values are being
used) terminated by # #
Agent and Supervisor features
17