Sip Phone Diversion Display - Mitel 6863i Administrator's Manual

Mitel 6800i Series SIP Phone Release 4.0.0 SP2 Administrator Guide
• Busy: Forwards incoming calls to a specified number if DND has been enabled for that
account OR if the account is currently engaged in another call.
• No Answer: Forwards incoming calls to a specified number if the call has not been
answered for the specified number of rings.
Notes:
1. Pressing the 2 navigation key moves the selection to the next field/checkbox.
2. If All and Busy and No Answer are all enabled (and/or if the account has DND
3. Pressing the CopyToAll key copies the call forward number of the Call Forward
4. If configuring a forwarding number for the No Answer state, navigate to the No. Rings field
and press the 3 or 4 navigation keys to change the desired number of rings.
5. Using the 2 navigation key, move to the On checkbox beside the respective Call Forward
mode and press the
6. Press the Save softkey to save your changes.

SIP PHONE DIVERSION DISPLAY

When an outgoing call is being diverted to another destination (i.e. via call forward), the phone
displays the Caller ID (phone number and/or caller name) of the new destination and the reason
for the call diversion. Similarly, at the new destination, the Caller ID of the original call destination
displays.
CALL DIVERSION EXAMPLE
1. Tim calls Mark at x400.
2. Mark's phone is busy.
3. Mark's phone diverts the incoming call to another destination (Roger @ x 464).
4. Tim's phone displays name and extension of where the call is being diverted to and reason
for diverting the call.
5. Roger's phone accepts the call and displays the name and number of the incoming call
(Tim) and the name (or number) of the original destination (Mark).
Note: If proxy servers exist in the network, it is possible that multiple diversions can take
place on the phones. When multiple diversion headers are returned in a single 302
response back to the originating phone, the phone that originated the call (i.e.Tim's
phone in the above example) displays the URI of the newest (first encountered) Diversion
header, but displays the REASON of the oldest (last encountered) Diversion Header.
The phone that receives the diverted call (i.e. Roger's phone in example above) displays
the information of the oldest diverted call (last encountered).
You can enable or disable this feature on a global or per-line basis using the configuration files
only.
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enabled), the All settings take precedence over Busy and No Answer.
mode in focus to every Call Forward mode of that account. For example, if you
have the cursor pointing at the All state and has a call forward phone number
configured, pressing the CopytoAll key assigns the same phone number to the
Busy and No Answer states as well.
button to enable the Call Forward mode.