Directed Call Pickup (Blf Or Xml Call Interception) - Mitel 6863i Administrator's Manual

DIRECTED CALL PICKUP (BLF OR XML CALL INTERCEPTION)

Note: Feature availability is dependent on your call manager.
Directed call pickup is a feature on the phones that allows a user to intercept a call on a ringing
phone which is part of the same interception group. The 6865i, 6867i, and 6869i IP phones
also support the Busy Lamp Field (BLF) hold state that is expressed by a slow flashing LED.
When using an Asterisk server, if administrators configure BLF for Directed Call Pickup, users
are able to pickup the held call, as the phone sends the directed call pickup prefix to the
extension number.
You can use the Directed call pickup feature on the phone in multiple ways:
• With the existing BLF feature on Asterisk or sipXecs, a user can dial "*76" or "*78" respec-
tively, followed by the extension to pick up a ringing call on another phone. (For more
information about BLF, see
• Using XML, a user can intercept a call by selecting an extension from a list and then pressing
a "Pickup" softkey/programmable key. To use the Directed call pickup feature from an XML
application, you must list all ringing extensions using the AastraIPPhoneTextMenu XML
object in an XML script. This allows the user to select the ringing extension from a text
menu without having to dial.
BLF and XML softkeys/programmable keys monitor the states of an extension. The extension
states can be one of three states: "busy", "ringing" and "idle". If the monitored extension is in
the "ringing" state with an incoming call, and "Directed call pickup" is enabled, pressing the
BLF or XML key can pick up the incoming call on the monitored extension.
REFERENCE
For more information about using the AastraIPPhoneTextMenu object, contact Mitel Customer
Support regarding the XML Development Guide.
DIRECTED CALL PICKUP PREFIX (OPTIONAL)
The optional "directed call pickup prefix" allows you to enter a specific prefix string (depending
on what is available on your server), that the phone automatically dials when dialing the Directed
Call Pickup number. For example, for BroadSoft servers, you can enter a value of *98 for the
"directed call pickup prefix" (for sipXecs, *78 is used). When the phone performs the Directed
Call Pickup after pressing a BLF or BLF/List softkey, the phone prepends the *98 value to the
designated extension of the BLF or BLF/List softkey when dialing out.
How this Feature Works when Directed Call Pickup is Enabled with BLF or BLF/List
1. Phone A monitors Phone B via BLF/List.
2. Phone C calls Phone B; Phone B rings.
3. If you press the BLF/List softkey on Phone A, it picks up the ringing line on Phone B.
4. Phone C connects to Phone A.
"Busy Lamp Field (BLF)"
Operational Features
on page 151.
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