Service Call Errors List - Oki C310dn Maintenance Manual

Oki Data CONFIDENTIAL
Table 7-1-2: Service call errors list.
Display Causes
POWER OFF/ON CPU
002:ERROR Exception
006:ERROR
009:ERROR
011:ERROR
SERVICE CALL CU ROM
020:ERROR Hash Check
Error
SERVICE CALL Kanji Font
024:ERROR Error
025:ERROR
SERVICE CALL CU RAM
030:ERROR Check Error
SERVICE CALL CU optional
031:ERROR RAM check
036:ERROR error
SERVICE CALL CU EEPROM
040:ERROR error
SERVICE CALL CU flash
041:ERROR memory error
or CU board
flash ROM
error
44346001TH Rev.1
Error detail
Remove any RAM
DIMM and turn off
and on the printer.
Is the error display provided Yes Replace the CU/
again? PU board.
No Reinstall the RAM
DIMM.
OFF/ON
Is the error display provided Yes Replace the CU/
again? PU board.
Turn off and on
the printer.
Is the error display provided Yes Replace the CU/
again? PU board.
Is RAM DIMM installed No Reinstall the RAM
properly? DIMM.
Yes Replace the RAM
DIMM.
Does the printer recover by No Replace the CU/
replacing the RAM DIMM? PU board.
Turn off and on
s the error display provided Yes the printer.
again? Replace the CU/
PU board.
Turn off and on
the printer.
Is the error display provided Yes Replace the CU/
again? PU board.
Display
Actions
SERVICE CALL
042:ERROR
043:ERROR
045:ERROR
POWER OFF/ON
052:ERROR
SERVICE CALL
067:ERROR
068:ERROR
POWER OFF/ON
070:ERROR
POWER OFF/ON
072:ERROR xx
POWER OFF/ON
073:ERROR
xxxxxxxx
Causes Error detail
Flash Accessing the flash ROM
memory file directly mounted on the CU/
system error PU board failed.
Image
processor
driver error
Interface
monitor error
PostScript
error
Engine Is the CU/PU board installed
interface error properly?
or PU-CU
interface error
Video error. Is the CU/PU board installed
An error was properly?
detected in
expanding
image data
(an invalid
data was
received)
Does the error occur again?
Is the CU/PU board installed
properly?
Does the error occur again?
Does the error depend on
print data?
7. TROUBLESHOOTING
Actions
Turn off and on
the printer.
Replace the CU/
PU board.
No Reinstall the CU/
PU board properly.
Yes Replace the CU/
PU board.
No Reinstall it
properly.
Yes Change the
PC to a high-
specification one
or decrease the
resolution, and
perform printing
again.
Yes Replace the CU/
PU board.
Replace the
interface cable.
Reinstall the PC
printer driver.
No Reinstall it
properly.
Yes Perform printing
again.
Yes Print other data.
No Replace the CU/
PU board.
Yes Ask design
people to analyze
the data.
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