Incorrect Printout - Ricoh G157 Service Manual

4.5 INCORRECT PRINTOUT

When the data is not printed correctly as it is seen on the PC screen, follow the
procedures below.
P-1
The machine prints unexpectedly or it prints garbage.
1. Check if the printer cable is not too long. It is recommended to use a parallel
cable of less than 2 meters (6.6 feet) in length.
2. Check that the printer cable is not damaged or broken. Check also that the
printer cable is connected to the correct interface connectors of both the
machine and the PC.
3. If an interface-switching device is used, remove it and connect the computer
directly to the machine and try again.
4. Check that the appropriate printer driver is selected as 'Set as Default'. Check
also that the correct printer port is set for the selected printer driver.
5. Check that the machine is not connected to the same port that is also
connected to a mass storage device or scanner. Remove all other devices and
connect the port to the machine only. Turn off the machine status monitor in the
device options tab in the printer driver.
6. If the printer port is set up as an ECP port, change it to a normal port.
7. Try printing the test page.
8. Try resetting the factory settings
Possible cause Step
Failure inside the 1
machine
NOTE: If the machine prints garbage or incorrect fonts, see the Troubleshooting
section of Appendix C in the User's Guide.
SM
CÓPIA NÃO CONTROLADA
Check
Is it possible to print the
test page?
4-37
CÓPIA NÃO CONTROLADA
INCORRECT PRINTOUT
Result Countermeasure
Identify the error type, and
No then refer to the specified
section of this chapter.
G157