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5.2.4
Recording Menus
After you have finished entering the parameters in each menu, record the menu messages.
Menu messages inform the caller of available options and their corresponding keys. For this
reason, the prompts must match the programming that has been input.
Note
The Message Manager's mailbox might be 98, 998, 9998, or 99998.
1.
Dial an Extension Number that is connected to the VPS to access the Message
Manager's mailbox (9998).
2.
When the VPS answers, Press [#6 9998] to enter the Message Manager's mailbox.
3.
Press [5] to modify messages.
4.
Press [4] to change the Custom Service Menu.
5.
You will hear:
6.
Enter Custom Service Number you want to record.
7.
You will hear:
Follow the instructions until all Custom Service prompts have been recorded, using the tree
that you created as a guide.
5.2.5
Checking Operation
After you have entered and recorded all menus, it is important to try the program yourself to
see that all functions perform properly. Dial into the system and try all the choices to see if you
are routed correctly. Verify that each menu choice works as it should.
5.2.6
Voice Mail
Voice Mail service is a message-taking service that allows non-subscribers to leave messages
to subscribers. This service is often assigned when incoming calls are answered by a live
person. This person can then send the caller to the Voice Mail service if desired.
Callers can access Voice Mail service by:
•
Voice Mail Port—This service can be programmed independently of any or all ports
of the VPS. Callers reaching these ports immediately access Voice Mail service.
•
Voice Mail Trunk—This service can be programmed on a per trunk (CO line) basis.
Callers reaching these trunks (CO lines) immediately access Voice Mail service.
•
Service Access Command—A caller can switch to Voice Mail service by dialing [#6]
during a call.
•
Via Custom Service—This service can be assigned to a keypad digit within a
Custom Service. After pressing this key, the caller enters Voice Mail service.
Enter the Custom Service prompt number [1] through [100].
To record Custom Service Exit prompt, press [0].
Custom Service number (entered number).
Record menu at the tone...
5.2 PORT SETTING OPTIONS
Installation Manual
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Troubleshooting
