5.2.10 Automated Attendant; 5.2.11 Department Dialing Service; 5.2.12 Operator Service - Panasonic KX-TVS125 Installation Manual

5.2 PORT SETTING OPTIONS

5.2.10 Automated Attendant

Automated Attendant service answers incoming calls and waits for the caller to input an
extension number. It transfers the caller to the appropriate extension.
Callers can access Automated Attendant Service by:
• Automated Attendant Port—This service can be programmed independently of any
or all ports of the VPS. Callers reaching these ports access Automated Attendant
service.
• Service Access Command—A caller can switch to Automated Attendant service by
dialing [#8] during a call.
• Via Custom Service—The call transfer service can be assigned to a keypad digit
within a Custom Service. After pressing this key, the caller enters Automated
Attendant Service.
Note
When the VPS calls an extension, the VPS waits for a reply. This waiting time is
established by "Call Transfer No Answer Time" in Table B-32 (B6.8 Other Parameters).

5.2.11 Department Dialing Service

Callers can access extensions by pressing a key 1 through 9 (one-touch dialing). As a guide
for the caller, the Message Manager should record the Department Dialing Menu—for
example, "Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. For
group travel, press 3".
This service can be assigned to a keypad digit within Custom Service; after pressing this key,
the caller will hear the Department Dialing Menu.

5.2.12 Operator Service

This service (when enabled) can be accessed via:
• Voice Mail—Rotary Telephone Service allows rotary callers to reach all extensions
and mailboxes.
• Automated Attendant—Dial 0 and your call will go to Operator Service.
• Custom Service—The Operator Service can be assigned to a keypad digit within a
Custom Service; after pressing this key, the caller enters Operator Service. Operator
Service can also be the destination of "no-DTMF-input".
Operator Service offers callers many chances to reach a human operator. Operator Service
can be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator
2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each
stage, there are other options for busy cases and no-answer cases. Operator Service can be
programmed differently for Day, Night, Lunch, or Break Mode. Each operator can be assigned
a mailbox for message-taking.
174 Installation Manual