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7.5
TROUBLESHOOTING GUIDE
Table 7-5
PROBLEM
Nothing is heard from the
VPS when accessing the
VPS.
Unable to utilize some of
the DPT Integration
features, even though DPT
Integration has been
established properly.
The VPS does not operate. •
Dialing is not registered.
PROBABLE CAUSE
•
Improper connection of jacks.
•
Bad connection with PBX.
•
Your PBX cannot support the
feature.
•
The software version of your
PBX is lower than required.
Bad printed circuit board.
•
Bad connection with PBX.
•
Incomplete card insertion.
•
A pulse phone is being used
by mistake.
•
Improper setting of
integration mode.
7.5 TROUBLESHOOTING GUIDE
POSSIBLE SOLUTION
•
Confirm that you are using the
correct extension number for
the VPS. Ask your System
Administrator.
•
Check if the jacks of the VPS
are connected to the proper
jacks of the PBX (see 1.4
VOICE MAIL INTEGRATION).
•
Check the "1-4 VPS (DPT)
Port Assignment" screen of
the KX-TD500, System
Program [117] of other KX-T
series telephone systems, or
the "3.Groups-7.VM(DPT)
Group-2.Unit Setting" and
"1.Configuration-8.Extension
Port" screens of KX-TDA/TAW
series telephone systems that
use DPT Integration to see if
the programming agrees with
the actual connection.
•
Call National Parts Center at
1-800-833-9626.
•
Change the printed circuit
board.
•
Check the connection
between the VPS and PBX.
•
Insert the card firmly into the
card slot.
•
Change to a touch tone
phone.
•
Adjust the integration mode
properly between the VPS and
your PBX (see "Integration
Mode" in Table B-43 in B7.3
PBX Interface Parameters).
Installation Manual
235
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Table of Contents
Troubleshooting
