Quick Reference Guide; Advanced Call Handling; Advanced Features - Polycom VVX 400 series Quick Reference Manual

Polycom VVX 400 Series Phone

Advanced Call Handling

Blind Transfer (Unannounced)
Blind transfers pass through the caller ID of the originating caller to the third party.
• Press the Transfer soft key or the Transfer
• Press the Blind soft key.
• Input the destination extension or phone number then wait for call to complete
before hanging up.
Transfer directly to an internal voicemail box by dialing 7 plus the extension as the destination
number
Announced Transfer
• Press the Transfer soft key or the Transfer
• Input the phone number or extension.
• Press the Transfer soft key or the Transfer
Cancel to go back to the initial call.
Conference (Three Way) Call
• Press the More soft key then the Confrnc soft key .
• Input the phone number or extension of the third party.
• Press the Confrnc soft key to join the third party or press the Cancel soft key to go
back to the first call
While on a conference call, hanging up allows you to leave the conference while keeping the other
parties intact. Alternately, press the Split key to place both calls on hold separately on your phone.

Advanced Features

Voicemail
To access voicemail from your phone, press the Voicemail
allows the user to setup voicemail, listen to messages, or change greetings.
Directory
To access the phone directory, press the
Directories icon from Home view. The Directory is pre-configured with all business group
extensions.
Forward
Call forwarding of your personal line/extension may be done from the phone.
• To turn forwarding on: Dial *72 followed by the extension or phone number to
forward calls to. Pick up the phone to send the command.
• To turn forwarding off: Dial *73 then pick up the phone to send the command.
Call Park
Park is a 'shared' hold. A parked call can be seen and accessed by all desk phones at the
site.
• To park a call, press one of the available Park keys in the Lines view. This
transfers the call to that parking orbit and shows a red light on the associated
key.
• To retrieve a parked call, press the appropriate Park button in the Lines view.
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Quick Reference Guide

key (this places the first call on hold).
key (this places the first call on hold).
key to complete the transfer or
key. Accessing voicemail
key then use the navigation keys to select the
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Green Platform
Do Not Disturb
Press the DND soft key to activate or deactivate the Do Not Disturb feature on your phone.
While enabled, all direct calls to your extension or direct phone number will go to your
voicemail box. You may make outbound calls normally.
Intercom
Press the intercom key on the home screen or soft key display followed by an extension.
This will initiate an intercom-type call. Intercom calls are auto answered at the receiving
phone as long as it is not already in use.
Paging
If enabled, group paging broadcasts the message through some/all phones.
• Press the Paging soft key, use the navigation keys to select the
appropriate page group, press the Page key, speak the desired
message then hang up.
If enabled, overhead paging broadcasts the message through overhead
speakers.
• Dial the assigned extension or press the configured Page button in the
Lines view display. Speak the desired message then hang up.
Hot Desking (Log Out button)
Hot Desking allows employees to log in and out of a phone, in order to take their
credentials with them to whatever desk they will be working that day. In some cases, not
all employees are in the office at the same time, so these employees may 'share'
physical phones, but each has an extension of their own. Please note, you should only be
logged into one phone.
To log out of a phone:
• Press the Log Out soft key.
• The LCD screen will prompt you with a warning, "Are you sure you want to Log out?"
• Press the Log Off soft key to confirm.
• The phone will reboot then show a logged out screen. No calls may be made
until a user logs into the phone.
To log into a phone:
• Press the Log In soft key
• Select the Number field then enter your full direct dial phone number
• Select the Password field then enter your full PIN
Be sure the entry mode is correct while entering your password. The default entry mode is
letters (marked with "abc") rather than numbers. To change the entry mode, press the entry
mode button then use the navigation keys to select a correct mode (usually numeric which is
marked "123").
• Press Submit
• Phone will restart as the new user if correct credentials have been entered
If you do not know your password or direct dial phone number, contact your system
administrator or Telesystem.
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