Mitel 5340 User Reference Manual
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Mitel 5340 User Reference Manual

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Mitel IP Phone User Reference Guide
Release 4.1
© 2004-2009 Broadview Networks & Natural Convergence Inc. All rights reserved.

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Summary of Contents for Mitel Mitel 5340

  • Page 1 OfficeSuite Mitel IP Phone User Reference Guide Release 4.1 © 2004-2009 Broadview Networks & Natural Convergence Inc. All rights reserved.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS....................I INTRODUCTION......................4 WHAT'S NEW IN RELEASE 4.1 ................4 USING THE PHONE SYSTEM .................. 5 Using Mitel 5340 IP phones....................5 Mitel 5330 IP phone .........................5 Mitel 5340 IP phone .........................6 Initial setup for 5340 phone service ....................7 Answering a call on the 5340 phone....................8...
  • Page 4 Mitel IP Phone User Reference Guide Release 4.1 Using a Programmable Key Module .................. 96 Using other phones.............. Error! Bookmark not defined. Compatible peripherals matrix ................... 97 PERSONALIZING PHONE USAGE VIA THE WEB ..........97 Web login........................... 98 To stop the security alert at log in....................98 Forgotten PIN..........................99 Change PIN ...........................99 Web logout........................
  • Page 5 Mitel IP Phone User Reference Guide Release 4.1 GETTING MORE HELP ..................123 PHONE MESSAGES ..................... 123 GLOSSARY ......................126 INDEX ............ERROR! BOOKMARK NOT DEFINED.

  • Page 6: Introduction

    This document is provided as a reference guide for the use and configuration of your Mitel 5212/5312 IP Phone, Mitel 5224/5324 IP phone, Mitel 5340 IP phone, and Mitel 5304 IP phone and the phone system features. The document has two main sections: 1.

  • Page 7: Using The Phone System

    Mitel 5330 IP phone, see “Mitel 5330 IP phone” on page 5. For a description of the Mitel 5340 IP phone, see “Mitel 5340 IP phone” on page 6. Other than the different number of programmable memory keys, the functionality of the Mitel 5330 and 5340 IP phones are the same.

  • Page 8: Mitel 5340 Ip Phone

    The page navigation buttons can be used to switch pages. The memory key labels are also displayed beside each one. Mitel 5340 IP phone The Mitel 5340 IP phone has the following features: Handsfree speakerphone •...

  • Page 9: Initial Setup For 5340 Phone Service

    Dedicated headset jack • Wall mountable Figure 2: Mitel 5340 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key.

  • Page 10: Answering A Call On The 5340 Phone

    Line Appearance key, pressing the ANSWER softkey, or by pressing the key. Because the Mitel 5340 IP phone has multiple pages of programmable memory keys, it is possible that the call could appear on a Line Appearance key located on a different page from the one being displayed. In this case, you can still...
  • Page 11 Mitel IP Phone User Reference Guide Release 4.1 To end the call while using the handset, choose one of the following: • Press the END softkey. • Replace the handset. Using the 5340 speakerphone To switch from the handset to the speakerphone during a call, follow these steps: 1.

  • Page 12: Making A Call On The 5340 Phone

    Mitel IP Phone User Reference Guide Release 4.1 For: Sales Group You can answer an incoming call group call by using the handset or the speakerphone. Making a call on the 5340 phone To make a call, follow these steps: 1.

  • Page 13: Using Features Via The 5340 Phone

    Mitel IP Phone User Reference Guide Release 4.1 place an external call, the Information Area Display shows the name of the connected party, or if the name is unknown, just the phone number. 5. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call.
  • Page 14 Users can enter account codes against incoming and outgoing calls to associate those calls with a particular client or account. Once entered, account codes are logged in the call records kept by Broadview Networks and can be provided to you on request. Your administrator can enable and disable the Account Code feature for your business and specify the minimum and maximum valid account code length.
  • Page 15 See “Redial on the 5340 phone” on page 14. You may be able to dial a number from your incoming call list if it is supported by Broadview Networks. To view the list of incoming calls received, follow these steps: 1.
  • Page 16 Using Redial you can view a list of calls that were made and also redial a number in that list without using the keypad. The maximum amount of numbers in your redial list is typically ten but is dependant on Broadview Networks. To use Redial, follow these steps: 1.
  • Page 17 Mitel IP Phone User Reference Guide Release 4.1 Call pickup on the 5340 phone Using the call pickup feature, you can answer incoming calls for other members of your call pickup group. To use this feature, you must be a member of a call pickup group and have a memory key programmed as Pickup.
  • Page 18 Mitel IP Phone User Reference Guide Release 4.1 2. Press the DIR softkey. The system displays the first name in the directory on the first line of the Information Area Display. 3. Use one of the following options to locate the person that you would like to call: •...
  • Page 19 Mitel IP Phone User Reference Guide Release 4.1 turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to Coverage.
  • Page 20 Mitel IP Phone User Reference Guide Release 4.1 If you have this feature turned on when you log out of your phone all your calls will be forwarded to the prompt defined. Handsfree answerback on the 5340 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection.
  • Page 21 Mitel IP Phone User Reference Guide Release 4.1 Intercom to prompt on the 5340 phone Using Intercom to Prompt, you can make a page to any co-worker whose number you enter on the phone. To make a call with Intercom to prompt, follow these steps: 1.
  • Page 22 Mitel IP Phone User Reference Guide Release 4.1 When you have multiple Line Appearance keys, they are ordered from bottom to top, right to left. An incoming call will appear on the first available Line Appearance key. Your phone will normally have two or three pre-programmed Line Appearances. To be able to handle more simultaneous calls, you must program additional keys with Line Appearance.
  • Page 23 Mitel IP Phone User Reference Guide Release 4.1 NOTE: Notes: If your phone has been locked you cannot log out of the phone. The LOGOUT softkey is not be displayed on your phone. Contact your system administrator for assistance. You cannot log in or out, or activate a phone, while the phone is on an active call.
  • Page 24 Mitel IP Phone User Reference Guide Release 4.1 can monitor calls for the primary group member (secondary group members). Only the administrator can add a Monitor group or change the members of an existing Monitor group. • You must have the same number of phone keys programmed with Monitor Call or Monitor Call Silent as the number of simultaneous calls that you want to monitor on the primary group member's phone.
  • Page 25 Mitel IP Phone User Reference Guide Release 4.1 list of users that you would like to have monitor your phone. The administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part. When you are using your phone, members of your call group will be able to see that the phone is in use provided that they have programmed a memory key to view activity on your phone.
  • Page 26 Mitel IP Phone User Reference Guide Release 4.1 If you select Page while there is already a page in progress, the system will wait until the page in progress is completed before your page is started. Your Information Area Display will show "Calling: Site Page" and you will hear ringing while you are waiting.
  • Page 27 Mitel IP Phone User Reference Guide Release 4.1 1. While on an active call, press the TRANS softkey. The system places the call on hold, and the Information Area Display prompts you with the "Transfer To:" message. 2. Enter the extension or phone number of the person to whom you want to transfer the call, or press a One-Touch Speed Dial key, or press a Line Appearance key that has a call on hold.

  • Page 28: Voice Mail On The 5340 Phone

    Mitel IP Phone User Reference Guide Release 4.1 If you answer the call on your desk phone, the twinning target phone will stop ringing. If you answer the call on your twinning target phone, the Line Appearance key on your desk phone will remain lit. To pull back the call to your desk phone, simply press the corresponding Line Appearance key.

  • Page 29: Using The Mitel 5224/5324 Ip Phone

    Mitel IP Phone User Reference Guide Release 4.1 Change handset volume on the 5340 phone To change the volume of the sound you hear through the handset, follow these steps: 1. Lift the handset. You will hear dial tone. 2. Repeatedly press the keys until the volume is at the level you want.

  • Page 30: Initial Set-Up For 5224/5324 Phone Service

    Mitel IP Phone User Reference Guide Release 4.1 • Message waiting lamp • Two-position tilting stand • Wall mountable Figure 3: Mitel 5224 IP Phone Initial set-up for 5224/5324 phone service To set up your new phone service, follow these steps: 1.

  • Page 31: Answering A Call On The 5224/5324 Phone

    Mitel IP Phone User Reference Guide Release 4.1 5. Wait for the phone to display the following (this may take 30 seconds or more): Logged Out ACTIVATE 6. Press the ACTIVATE softkey. The display will show: Extension: QUIT 7. Enter your extension. 8.
  • Page 32 Mitel IP Phone User Reference Guide Release 4.1 ANSWER You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key. See “Twinned calls on the 5224/5324 phone” on page 51. Using the 5224/5324 handset To answer your phone using the handset, follow these steps: 1.

  • Page 33: Making A Call On The 5224/5324 Phone

    Mitel IP Phone User Reference Guide Release 4.1 LCD displays the number and name of the caller, if known. If the name of the caller is unknown, either the phone number or “Unknown Caller” is displayed. ))321: Robin Jones To answer a second call, choose one of the following: •...
  • Page 34 Mitel IP Phone User Reference Guide Release 4.1 When you finish dialing, the number the call will be placed. Calling: Robin Jones If you place an internal call, your LCD displays the extension and name of the connected party once the call is answered. If you place an external call, the LCD displays the name of the connected party, or if the name is unknown, the phone number.

  • Page 35: Using Features Via The 5224/5324 Phone

    Mitel IP Phone User Reference Guide Release 4.1 external call, the LCD displays the name of the connected party, or if the name is unknown, just the phone number. 320: Robin Jones TRANS CONF 5. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold and activates the other call.
  • Page 36 Users can enter account codes against incoming and outgoing calls to associate those calls with a particular client or account. Once entered, account codes are logged in the call records kept by Broadview Networks and can be provided to you on request. Your administrator can enable and disable the Account Code feature for your business and specify the minimum and maximum valid account code length.
  • Page 37 Mitel IP Phone User Reference Guide Release 4.1 3. Press the CALL softkey to start your call. The next available line appearance is selected, dial tone is heard and your phone LCD updates. 4. Proceed with making your call. To enter an account code during a call, follow these steps: 1.
  • Page 38 See “Redial on the 5224/5324 phone” on page 37. You may be able to dial a number from your incoming call list if it is supported by Broadview Networks. To view the list of incoming calls received, follow these steps: 1.
  • Page 39 Mitel IP Phone User Reference Guide Release 4.1 To call a number from your incoming calls list, follow these steps (only available if dialing from the incoming call list is supported by Broadview Networks): 1. Press the CALLS softkey on your phone (or the Incoming Calls List programmed key).
  • Page 40 Mitel IP Phone User Reference Guide Release 4.1 5. Once the required number is displayed, press the DIAL softkey to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. NOTE: The * symbol beside the position number means that the call was not answered.
  • Page 41 Mitel IP Phone User Reference Guide Release 4.1 • Lift the handset and press the Company Speed Dial key for the number you want to call. Directory on the 5224/5324 phone Using the Directory, you can view the Internal Directory of your company on your phone’s LCD screen and make calls.
  • Page 42 Mitel IP Phone User Reference Guide Release 4.1 Forwarding your 5224/5324 phone You can forward your phone by using any of the forwarding features. In each case, you must program a memory key with the appropriate feature. See “Program memory keys“ on page 104. You can forward your phone by following the procedure described in the following sections: •...
  • Page 43 Mitel IP Phone User Reference Guide Release 4.1 Forward your 5224/5324 phone to number Using Forward to Number, you can send all incoming calls to a preset phone number. Press the Forward to Number key once to turn the feature on. Press the key a second time to turn the feature off.
  • Page 44 Mitel IP Phone User Reference Guide Release 4.1 Handsfree answerback on the 5224/5324 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See “Intercom calls on the 5224/5324 phone” on page 42. Press the Handsfree answerback key to turn the feature on.
  • Page 45 Mitel IP Phone User Reference Guide Release 4.1 1. Press the Intercom to Prompt key on your phone. The system will ask you to enter a phone number. If your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the current call on hold before you can use the Intercom to Prompt feature.
  • Page 46 Mitel IP Phone User Reference Guide Release 4.1 You can only log in to an unassigned phone (a phone without a user logged in). If a phone has a user logged in, you can log the user out by following procedure in “Logout from the 5224/5324 phone”...
  • Page 47 Mitel IP Phone User Reference Guide Release 4.1 Logout from the 5224/5324 phone To log out of a phone, follow these steps when your phone has no calls connected. At the start, the display should display the following: Extension: 314 REDIAL CALLS MENU...
  • Page 48 Mitel IP Phone User Reference Guide Release 4.1 Monitor groups on the 5224/5324 phone Using the Monitor Groups feature, your calls can be monitored and answered by other users or you can have your phone monitored for activity. To enable the Monitor feature, contact your administrator and provide a list of users that you would like to have monitor your calls or phone.
  • Page 49 Mitel IP Phone User Reference Guide Release 4.1 on (not necessarily the second line appearance) will be monitored by the second Monitor Call/Monitor Call Silent key and so on. The Monitor Call/Monitor Call Silent key indicates the state of the Line Appearance on the primary group member’s phone that is being monitored.
  • Page 50 Mitel IP Phone User Reference Guide Release 4.1 One-Touch speed dial on the 5224/5324 phone Using One-Touch Speed Dial, you can make a call to a pre-programmed number. To use this feature, a programmable key must be programmed as a One-Touch Speed Dial.
  • Page 51 Mitel IP Phone User Reference Guide Release 4.1 Page from: Karen Gr Park and retrieve on the 5224/5324 phone Using Park and Retrieve, you can put a call on hold at a park location so that it can be retrieved from any other phone at your business. To use this feature, a memory key must be programmed as a Park/Retrieve key To put a call on hold at a park location, follow this step: 1.
  • Page 52 Mitel IP Phone User Reference Guide Release 4.1 Speaker on the 5224/5324 phone Using Speaker, you can turn the speakerphone on your phone on and off. To use Speaker, press the key. Transfer call on the 5224/5324 phone Using Transfer, you can transfer a call from one phone to another. To transfer a call, follow these steps: 1.

  • Page 53: Voice Mail On The 5224/5324 Phone

    Mitel IP Phone User Reference Guide Release 4.1 Transfer To: QUIT 2. Enter the extension of the auto attendant that your administrator has created for voice mail deposit. Transfer To: 701 QUIT 3. Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are transferring.

  • Page 54: Volume Control On The 5224/5324 Phone

    Mitel IP Phone User Reference Guide Release 4.1 If your administrator has created an auto attendant with a voice mail retrieval option and associated it to an external number, you can access your mail box from any phone by dialing the external number and then selecting the voice mail retrieval option.

  • Page 55: Mitel 5212/5312 Ip Phone

    Mitel IP Phone User Reference Guide Release 4.1 features via the 5212/5312 phone” on page 57, “Volume control on the 5212/5312 phone” on page 73 and “Voice mail on the 5212/5312 phone” on page Mitel 5212/5312 IP phone The Mitel 5212/5312 IP phone has the following features: •...

  • Page 56: Answering A Call On The 5212/5312 Ip Phone

    Mitel IP Phone User Reference Guide Release 4.1 Activating a Mitel 5212/5312 IP phone To activate a 5212/5312 phone you must physically connect the phone, then log in with your extension and PIN number. To activate your phone, follow these steps: 1.
  • Page 57 Mitel IP Phone User Reference Guide Release 4.1 You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key. See “Twinned calls on the 5212/5312 phone” on page 72. Using the 5212/5312 handset To answer your phone using the handset, follow these steps: 1.

  • Page 58: Making A Call On The 5212/5312 Ip Phone

    Mitel IP Phone User Reference Guide Release 4.1 • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call.

  • Page 59: Using Features Via The 5212/5312 Ip Phone

    Mitel IP Phone User Reference Guide Release 4.1 Making a second call on the 5212/5312 IP phone To make a second call while on an active call, follow these steps: 1. Press any available Line Appearance key. This puts the active call on hold and provides dial tone for a second call.
  • Page 60 Mitel IP Phone User Reference Guide Release 4.1 2. Enter the phone number of the third party. The system dials the number and displays a "Calling" message along with the caller ID on the first line of the LCD screen. Calling: Lesley Greene 3.
  • Page 61 Mitel IP Phone User Reference Guide Release 4.1 before a call is placed or during a call. You must have a memory key programmed with Account Code. Account code entry on the 5212/5312 IP phone To enter an account code before you place a call, follow these steps: 1.
  • Page 62 You can redial any calls that you made from the call list. See “Redial on the 5212/5312 IP phone” on page 61. You may be able to dial a number from your incoming call list if it is supported by Broadview Networks.
  • Page 63 The maximum amount of numbers in your redial list is typically ten but is dependent on Broadview Networks.
  • Page 64 Mitel IP Phone User Reference Guide Release 4.1 2. Use the Arrow keys to navigate the list (if required). 3. Once the required number is displayed, press the key to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed.
  • Page 65 Mitel IP Phone User Reference Guide Release 4.1 • Select an available Line Appearance. This will activate the speakerphone. Press the Company Speed Dial key • Lift the handset and press the Company Speed Dial key for the number you want to call. Directory on the 5212/5312 IP phone Using the Directory, you can view the Internal Directory on your phone's LCD screen and make calls.
  • Page 66 Mitel IP Phone User Reference Guide Release 4.1 Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded.
  • Page 67 Mitel IP Phone User Reference Guide Release 4.1 Using Forward to Prompt, you can send all incoming calls to a phone number that you have entered via your phone. The LED on the programmed key indicates when the phone is being forwarded. To forward to prompt, follow these steps: 1.
  • Page 68 Mitel IP Phone User Reference Guide Release 4.1 1. While on an active call, press the key. The indicator light next to the active Line Appearance changes from green to red and flashes slowly. 2. To remove the call from hold, press the Line Appearance key. Intercom calls on the 5212/5312 phone You can make intercom calls to a co-worker and to a prompt.
  • Page 69 Mitel IP Phone User Reference Guide Release 4.1 other phones in the group will be notified only if the phone being called is joined in the group. Press the Join/Leave Group key once to turn the feature on. Press the key a second time to turn the feature off.
  • Page 70 Mitel IP Phone User Reference Guide Release 4.1 A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor Call on the 5212/5312 IP phone Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user's phone.
  • Page 71 Mitel IP Phone User Reference Guide Release 4.1 • Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode. NOTE: By putting a call on hold, either the primary group member or other Monitor phones can pick up the call. Monitor Phone on 5212/5312 IP phone Using the Monitor Phone feature, your phone can be monitored by other users.
  • Page 72 Mitel IP Phone User Reference Guide Release 4.1 2. When the system is ready for you to begin your page, you will hear an alert tone and the phone LCD screen displays the number of phones being paged. Paging: 7 of 10 3.
  • Page 73 Mitel IP Phone User Reference Guide Release 4.1 The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller's name (if known) or number. Robin Jones NOTE: To cancel the retrieval of the parked call, press the key.
  • Page 74 Mitel IP Phone User Reference Guide Release 4.1 destination answers and then press the key. If you enter an invalid extension during a transfer, the LCD screen displays "Invalid Extension". To reconnect with the caller, follow these steps: 1. Press the key.

  • Page 75: Voice Mail On 5212/5312 Ip Phone

    Mitel IP Phone User Reference Guide Release 4.1 (See “Call Coverage” on page 115). If the other phone has a voice message service associated with it, then your twinning target phone's voice message service may answer the call first. If you want to avoid this situation, then you should ensure that your call coverage is configured to answer calls before the twinning target phone’s voice message service.

  • Page 76: Using Mitel 5304 Phones

    Mitel IP Phone User Reference Guide Release 4.1 3. Replace the handset. Change speaker volume on 5212/5312 IP phone To change the volume of the sound you hear through the speaker, follow these steps: 1. Press the Speaker button. You will hear dialtone. 2.

  • Page 77: Initial Setup For 5304 Phone Service

    Mitel IP Phone User Reference Guide Release 4.1 Figure 5: Mitel 5304 IP Phone Initial setup for 5304 phone service To set up your new phone service, follow these steps: • Activate your phone. See “Activating a 5304 phone” on page 75. •...

  • Page 78: Answering A Call On The 5304 Phone

    Mitel IP Phone User Reference Guide Release 4.1 5. Wait for the phone to display the following (this may take 30 seconds or more): LOGGED OUT *00 to Login 6. Enter *00. The phone will display the following: Extension: 7. Enter your extension. The phone will display the following: PIN: Enter pin press # 8.

  • Page 79: Making A Call On The 5304 Phone

    Mitel IP Phone User Reference Guide Release 4.1 You have now answered the call. The LCD displays the caller's name (if known). 321: Robin Jones NOTE: If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash, but the phone stops ringing.
  • Page 80 Mitel IP Phone User Reference Guide Release 4.1 2. To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually 9) followed by the number you want to call. When you finish dialing the number the call is placed. Calling: Robin Jones If you place an internal call, your LCD displays the extension and name of the connected party once the call is answered.

  • Page 81: Using Features Via The 5304 Phone

    Mitel IP Phone User Reference Guide Release 4.1 5. To switch between two active calls, press the flashing Line Appearance key. This puts the active call on hold, and activates the other call. Ending one call keeps the second call on hold. To reconnect to the second call, press the flashing Line Appearance key.
  • Page 82 Mitel IP Phone User Reference Guide Release 4.1 NOTE: If you want the option to leave the conference and leave the two party's connected (when both parties are external), you must have the permission Redirect Inbound Call to External Number enabled. NOTE: Once the 3-Way Call is established, you can use the Transfer feature to transfer both parties to another party.
  • Page 83 Mitel IP Phone User Reference Guide Release 4.1 2. Enter the account number using the phone keypad. You hear a tone as you press the phone keys, but the person on the other end does not. The LCD displays the account code entered: Account Code: 1234 3.
  • Page 84 See “Redial on the 5304 phone” on page 83. You may be able to dial a number from your incoming call list if it is supported by Broadview Networks. To use the feature, you must first have one of your programmable memory keys programmed as an Incoming Calls List key and another programmed as Redial List/Dial.
  • Page 85 Using the Redial List/Dial key, you can view a list of calls that were made and also redial a number in that list without using the keypad. The maximum amount of numbers in your redial list is typically ten but is dependant on Broadview Networks.
  • Page 86 Mitel IP Phone User Reference Guide Release 4.1 members' calls. See “Join/Leave Group on the 5304 phone” on page 88 and “Join/leave call groups” on page 116. NOTE: You cannot pick up calls to a member of your call pickup group if the call does not result in the member phone ringing.
  • Page 87 Mitel IP Phone User Reference Guide Release 4.1 • “Forward your 5304 phone to auto attendant” on page 85 • “Forward your 5304 phone to co-worker” on page 85 • “Forward your 5304 phone to coverage” on page 85 • “Forward your 5304 phone to number”...
  • Page 88 Mitel IP Phone User Reference Guide Release 4.1 To use this feature, you must have a key programmed with Forward to Number. See “Program memory keys” on page 104. NOTE: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission.
  • Page 89 Mitel IP Phone User Reference Guide Release 4.1 Press the Handsfree answerback key to turn the feature on. Press the key a second time to turn the feature off. The display will briefly show that the Handsfree answerback feature has been turned on or off. Note that there is no permanent visual indication to show that the Handsfree answerback feature is turned on.
  • Page 90 Mitel IP Phone User Reference Guide Release 4.1 2. Press the Intercom to Prompt key on your phone. The system will ask you to enter a phone number. If your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the current call on hold before you can use the Intercom to Prompt feature.
  • Page 91 Mitel IP Phone User Reference Guide Release 4.1 Appearances; however, any additional Line Appearance keys will have no visual indication of its state. Monitor Groups on the 5304 phone Using the Monitor Groups feature, your calls can be monitored and answered by other users or you can have your phone monitored for activity.
  • Page 92 Mitel IP Phone User Reference Guide Release 4.1 call at a time. If you have two Monitor Call/Monitor Call Silent keys programmed for a Monitor Primary, you will be able to monitor two incoming or outgoing calls at a time and so on. There is no direct correspondence between a Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor Primary's phone.
  • Page 93 Mitel IP Phone User Reference Guide Release 4.1 One touch speed dial on the 5304 phone Using One Touch Speed Dial, you can make a call to a pre-programmed number. To use this feature, a programmable key must be programmed as a One Touch Speed Dial.
  • Page 94 Mitel IP Phone User Reference Guide Release 4.1 Park and retrieve on the 5304 phone Using Park and Retrieve, you can put a call on hold at a park location so that it can be retrieved from any other phone at your business. To use this feature, a memory key must be programmed as a Park/Retrieve key.
  • Page 95 Mitel IP Phone User Reference Guide Release 4.1 Speaker on the 5304 phone To use the speaker on your phone, select a Line Appearance key while the handset is on-hook. Note that since there is no handsfree microphone, this effectively mutes the call. Transfer call on the 5304 phone You must program a Transfer/Conference memory key to be able to use this feature.

  • Page 96: Voice Mail On The 5304 Phone

    Mitel IP Phone User Reference Guide Release 4.1 2. Enter the extension of the auto attendant that your administrator has created for voice mail deposit. Transfer To: 701 3. Select the auto attendant voice mail deposit option and enter the extension of the co-worker to whom you are transferring.

  • Page 97: Volume Control On The 5304 Phone

    Mitel IP Phone User Reference Guide Release 4.1 retrieval option. You are prompted for your extension, then connected to your voice mail box. Using the web interface, you can control many of the settings for your voice mailbox. See “Voice Mail” on page 118. Volume control on the 5304 phone Use volume control to change ring volume, handset volume, and speaker volume.

  • Page 98: Connect And Configure The Headset

    2. Remove the handset from the cradle. You can hook it over the top of the set cradle. 3. If using a Mitel 5340 or 5224/5324 IP phone, press the DIR softkey, then the QUIT softkey to take the phone to an on-hook (or idle) state.

  • Page 99: Compatible Peripherals Matrix

    Mitel IP Phone User Reference Guide Release 4.1 To attach the PKM, follow the instructions that are provided in the box. To program the memory keys on the PKM, see the section “Program memory keys on PKM” on page 104. Compatible peripherals matrix The following table summarizes which peripheral devices are supported for each of the listed phone models in the left hand column.

  • Page 100: Web Login

    Mitel IP Phone User Reference Guide Release 4.1 Figure 7: “User Home page” on page 97 illustrates the user window: Figure 7: User Home page You should always use the appropriate left hand menu link or button or link on your screen to navigate through the web interface.

  • Page 101: Forgotten Pin

    Mitel IP Phone User Reference Guide Release 4.1 1. Select the View Certificate button on the Security Alert window. 2. Select the Install Certificate button on the Certificate window. 3. Follow the install certificate prompts. 4. Select the OK button on the Certificate window. 5.

  • Page 102: Web Logout

    Mitel IP Phone User Reference Guide Release 4.1 must not contain spaces, letters, or special characters. Your new PIN cannot be the same as your old PIN. NOTE: This PIN is not the same as the PIN used for voice mail. See “Reset voice mail PIN”...

  • Page 103: Change User Details

    Mitel IP Phone User Reference Guide Release 4.1 12. Select the Close button on the pop-up window. To set-up Call Coverage, follow these steps: 1. Select My Call Coverage in the navigation pane. 2. Select one of the following options: My Voice Mail, My Auto Attendant, My Co-worker, or Another Phone Number.

  • Page 104: Permissions

    Mitel IP Phone User Reference Guide Release 4.1 7. Listen to a brief set of audio instructions: “Please record your message after the tone. When you are finished, press # for more options”. 8. When you hear the tone, record your name into the handset. 9.

  • Page 105: Configure Phone

    Mitel IP Phone User Reference Guide Release 4.1 Local (external) Calls within the local calling area of your business. No long- distance charges apply. Long Distance Calls outside the local calling area of your business and outside of your region. Long-distance charges apply. Operator Assisted Calls in which the operator is involved, typically resulting in long-distance charges.

  • Page 106: Program Memory Keys

    * beside the name. Supported phone models include: Mitel 5224 IP Phone, Mitel 5304 IP Phone, IP Phone, Mitel 5324 IP Phone and Mitel 5340 IP phone. 3. For Mitel 5340 phones, select the appropriate Page number.

  • Page 107: Programmable Memory Key Features

    Mitel IP Phone User Reference Guide Release 4.1 1. Select My Phone in the left menu. The My Phone page appears. 2. Select the PKM module from the Phone Model drop-down list. Your options are: Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM-2. Only choose the Mitel 5448 PKM -2 if this is the second PKM unit to be attached to the phone.
  • Page 108 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Default Assign the default option if you have Unassigned customized a preset key configuration and want to return a previously customized key back to its default value. Account Assign the Account Code option to a Account...
  • Page 109 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Forward Assign the Forward to AA (Auto Forward to Select one of the Auto Select to AA Attendant) option to a memory key to (AA number) Attendants from this list Active (LED)
  • Page 110 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Call to External Number permission. Forward Assign the Forward to Prompt option to a Forward to Type the phone Select to Prompt memory key to forward all incoming calls *****(number number that you want Active...
  • Page 111 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Incoming Assign the Incoming Calls List option to a Incoming Calls List memory key to allow you to see the list of Calls List recently received incoming calls to your extension.
  • Page 112 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Monitor Assign the Monitor Call option to a Monitor Call Select the name of the Call (LED) memory key to monitor and answer calls user this key will be occurring on another user’s phone.
  • Page 113 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Monitor Monitor Select the name of Assign the Monitor Call Silent option to a Call Call Silent the user this key will memory key to monitor and answer calls Silent be monitoring.
  • Page 114 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Monitor Assign the Monitor Phone option to a Monitor phone Select the name of the Phone memory key to monitor another user’s *** (extension user this key will be (LED) phone to see when their phone is active.
  • Page 115 Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label with the Park/Retrieve feature will park the call. When your phone is idle, selecting a memory key programmed with the Park/Retrieve feature will allow you to retrieve a parked call by entering the park location.

  • Page 116: Select Key Mapping Profile

    Mitel IP Phone User Reference Guide Release 4.1 Feature Description Default Details Status Label Twinning Assign the Twinning On/Off option to a Twinning Select On/Off memory key to allow you to activate or On/Off Active or (LED) deactivate your twinning feature. Inactive Unassign An Unassigned memory key has no...

  • Page 117: Call Coverage

    Mitel IP Phone User Reference Guide Release 4.1 NOTE: Note that each box has a limited space. If the label for that key exceeds the size available, a + sign will appear next to the key. Reduce the number of characters in the label to eliminate the + sign. 3.

  • Page 118: Call Groups

    Mitel IP Phone User Reference Guide Release 4.1 Follow these steps to set your twinning parameters: 1. Select the Activate Twinning checkbox 2. In the Twinning Target field, enter the phone number of the phone you want to ring in addition to your desk phone. Enter the number as you would normally dial it from your desk phone, including prefix digits.

  • Page 119: Directories

    Mitel IP Phone User Reference Guide Release 4.1 2. Select In Group to leave or Out of Group to join. NOTE: Join and leave steps apply to Broadcast, Call Pickup, Hunt and Rollover groups only. If your status is not displayed as a link, it means that you do not have permission to leave the call group.

  • Page 120: Click To Call

    Mitel IP Phone User Reference Guide Release 4.1 2. Type a Name or Phone Number in the appropriate field. You can enter the first few letters/numbers followed by a “*” to search for multiple entries. 3. Select the Search button. Your search results are displayed.

  • Page 121: Enable Message Waiting Indicator

    Mitel IP Phone User Reference Guide Release 4.1 Enable Message Waiting Indicator To enable the Message Waiting Indicator lamp on your phone, follow these steps: 1. Select My Voice Mail in the left menu. 2. In the Receiving Voice Mail section, check the checkbox for Use phone Message Waiting Indicator.

  • Page 122: Configure Dial-0 Destination

    Mitel IP Phone User Reference Guide Release 4.1 3. Select delete or keep to indicate if you want a copy of the voice mail kept on the voice mail system. If you select keep, then you will also be able to retrieve the message using your phone's message retrieval key.

  • Page 123: Reset Voice Mail Pin

    Mitel IP Phone User Reference Guide Release 4.1 2. In the Time Zone section, select the appropriate timezone from the pull- down list. 3. Select the Save button to save the information. Reset voice mail PIN To reset your voice mail PIN, follow these steps: 1.
  • Page 124 Mitel IP Phone User Reference Guide Release 4.1 • Record your name announcement. See “Record your name for the Auto Attendant” on page 101. • View your call permissions See “Permissions” on page 102. • Change your PIN. See “Change PIN” on page 99. My phone Using the My Phone page, you can perform the following tasks: •...

  • Page 125: Company Directories

    Mitel IP Phone User Reference Guide Release 4.1 • The timezone used for playback of voice message information - See “Configure timezone for voice mail” on page 120. • Reset your voicemail PIN - See “Reset voice mail PIN” on page 121. Company directories Internal directory Using the Internal Directory page, you can search for and view all internal users...
  • Page 126 Mitel IP Phone User Reference Guide Release 4.1 User will hear a busy tone. The extension dialed is not Check the number and dial the Invalid Extension valid. correct extension. The person being called is Subscriber Try the call at a later time. Unavailable logged out and has not set up call coverage...
  • Page 127 Mitel IP Phone User Reference Guide Release 4.1 No Lines Available There is no Line Appearance Disconnect a call on one of your Available. Line Appearance keys currently in use, then try again. Program an additional Line Appearance key (see Program memory keys on page 104).
  • Page 128 Mitel IP Phone User Reference Guide Release 4.1 Glossary 3-way call: A feature that connects three phones so that 3 parties can participate in a phone call. Auto attendant: An automated answering system that performs telephone attendant functions such as answering a call and transferring callers to a specific user without the assistance of a live attendant.
  • Page 129 Mitel IP Phone User Reference Guide Release 4.1 Hunt group (linear): A call group where incoming calls are routed sequentially to each available phone in the hunt group member list starting with the first member on the list. Each phone rings in turn for a prescribed number of rings after which the call is passed to the next available member’s line.
  • Page 130 Mitel IP Phone User Reference Guide Release 4.1 Monitor primary: The member of a Monitor group whose phone is being monitored by the other group members. The monitor group inherits the name and extension of the primary member. Monitor secondary: A member of a Monitor group whose phone can be configured to monitor and answer calls occurring on the primary’s’...

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