Mitel 5330 User Manual
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Mitel 5330 User Manual

Ip phones communications director
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See also: Reference Manual , Installation Manual
MITEL
Communications Director
5330 IP and 5340 IP Phones
User Guide

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Summary of Contents for Mitel 5330

  • Page 1 MITEL Communications Director 5330 IP and 5340 IP Phones User Guide...
  • Page 2 Mitel logos and wordmarks, along with legal disclaimers and copyright information, contained in these documents must NOT be removed. Mitel provides this documents as is. No support is available from Mitel or its subsidiaries to assist the user with the modification, printing, distribution, or other processes pertaining to the use of these documents.

  • Page 3: Table Of Contents

    Adjust the Viewing Angle ..................... 5 USING YOUR DEFAULT PHONE WINDOW AND KEYS......... 6 Getting Started with Your Phone ..................6 5340 and 5330 IP Phone Default Window and Keys ............7 ABOUT YOUR PHONE APPLICATIONS ..............8 Using the Settings Application ..................... 9 Using the Call History Application..................
  • Page 4 5330/5340 IP Phones – User Guide Adjust the Ringer ....................... 16 Enable a Screen Saver (5340 only)................... 17 Program Receipt of External Messaging ................17 Enable URL Displays on Your Phone................18 Enable PC Connectivity ..................... 18 USING THE INTEGRATED OFFICE COMPANION APPLICATION....... 19 About the Integrated Office Companion Application............
  • Page 5 5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS ............41 Tips on Programming Features ..................41 Features available for programming on programmable keys............41 Applications available for programming on programmable keys ..........42 Program Feature Keys Using the Settings Application............43 Clear Programming from a Key ..................
  • Page 6 5330/5340 IP Phones – User Guide ACTIVATE CALL FORWARD ....................... 54 CANCEL CALL FORWARD ......................54 USING OTHER FEATURES..................56 Account Codes ........................56 ACD ........................... 56 Attendant Call Hold - Remote Retrieve................57 Callback ..........................57 Call Forward - Remote (I'm Here)..................57 Call Forward - End Chaining....................
  • Page 7 5330/5340 IP Phones – User Guide Make Busy ......................... 72 Message Waiting Indicator ....................73 Messaging - Advisory ......................73 Messaging - Callback ......................73 Messaging - Cancel Callback .................... 75 Messaging - Cancel All Callbacks ..................75 Music ..........................75 Night Answer ........................
  • Page 8 5330/5340 IP Phones – User Guide Save a Message ........................ 86 Delete a Message......................86 Add a Message Sender to Your Contacts List..............86 Forward a Message to Another Mailbox ................87 Forward a Message to Your Email Address ..............87 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT......
  • Page 9 5330/5340 IP Phones – User Guide Cordless Handset LEDs ........................ 98 USING THE CORDLESS HEADSET.................... 98 Answer a Call........................99 Hang Up..........................99 Dialing – Auto Dial Disabled ....................99 Dialing – Auto Dial Enabled ..................... 100 Headset Alerting Tones and LEDs .................. 100 Cordless Headset LEDs ......................

  • Page 11: About Your Phone

    5330/5340 IP Phones – User Guide ABOUT YOUR PHONE The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone offers 48 programmable multi- function keys for one-touch feature access.
  • Page 12 5330/5340 IP Phones – User Guide The 5330 IP Phone The 5340 IP Phone - 2 -...

  • Page 13: Elements Of Your Phone

    Back and Next. The 5340 has three page navigation keys: Back, Next, and Home. 7) Programmable Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can be Feature Keys and Softkeys. programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs.

  • Page 14: Ring/Message Indicators

    5330/5340 IP Phones – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone Your phone is ringing another phone Your phone is idle, or you are on a call...

  • Page 15: Tips For Your Comfort And Safety

    5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 16: Using Your Default Phone Window And Keys

    5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.

  • Page 17: 5340 And 5330 Ip Phone Default Window And Keys

    Integrated Office Companion application to program these keys. The 5340 provides 16 programmable keys per page (a maximum of 47 programmable keys plus 1 prime line key). The 5330 provides 8 per page (a maximum of 23 programmable keys plus 1 prime line key). For instructions on programming the...

  • Page 18: About Your Phone Applications

    5330/5340 IP Phones – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: •...

  • Page 19: Using The Settings Application

    PC-resident 5330/5340 Integrated Office Companion application. • About 5330/5340 IP Phone: This screen displays the software release. Using the Call History Application Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.

  • Page 20: View Call Log Details

    5330/5340 IP Phones – User Guide View Call Log Details 1. From the idle display, press the blue Applications key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls. 2. Press •...

  • Page 21: Delete Logs

    3. Press Close. Tips for Setting up Your Phone After you receive your 5330/5340 IP Phone, use the options in the Settings application to customize your phone. After customizing your phone, press the blue Applications key to verify the settings are correct. Now, you are ready to begin using your phone.

  • Page 22: Customizing Your Phone

    5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per- phone basis. When this is in effect, the system administrator sets the following settings and you cannot change them: •...

  • Page 23: Using The On-Screen Keyboard To Enter Information

    5330/5340 IP Phones – User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the on- screen keyboard.

  • Page 24: Specify Language

    Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. (Brightness adjustment on a 5330 IP Phone is available on models with backlit displays only.) To adjust the display contrast using the volume controls: •...

  • Page 25: Specify Audio Feedback Options

    3. Select Large Text or Small Text. 4. Press Save. Note: This setting is available only on the 5340 since the 5330 always uses large text. Large is the default text size on the 5340 IP Phone. - 15 -...

  • Page 26: Specify Call Notification Behavior

    5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings. 2. Press Call Notification. 3. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed.

  • Page 27: Enable A Screen Saver (5340 Only)

    5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1.

  • Page 28: Enable Url Displays On Your Phone

    5330/5340 IP Phones – User Guide Enable URL Displays on Your Phone To enable third-party URLs to display in the Web Browser application: 1. Press Settings. 2. Press Go to URL. 3. Press the checkbox Enable. 4. Press Save. Enable PC Connectivity...

  • Page 29: Using The Integrated Office Companion Application

    5330/5340 IP Phones – User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION About the Integrated Office Companion Application The Integrated Office Companion (IOC) enhances the use of telephony features in the office environment by providing quick and easy access to them from the computer desktop.

  • Page 30: Installing The Integrated Office Companion Application

    Companion Application on your PC, the installer indicates that you should remove it first: 1. Open the Control Panel and select Add or Remove Programs. 2. Scroll to Mitel 5330 5340 PC Companion Application, select it, and click Remove. 3. When removal is complete, double click Setup.exe again if you exited the installation.

  • Page 31: Registering The Integrated Office Companion Application

    5330/5340 IP Phones – User Guide up the Application. (see: “Associating the Integrated Office Companion Application to Your Phone”) To launch the Integrated Office Companion Application, click the Windows Start menu and navigate to Mitel → Integrated Office Companion. Registering the Integrated Office Companion Application When you run the Integrated Office Companion for the first time, you will be required to register your copy.
  • Page 32 5330/5340 IP Phones – User Guide Enter your license key (either a Trial key or an Enhanced key) and click Register Now. Note: If the Integrated Office Companion is unable to connect with the online registration system, a Manual Registration dialog will appear instead with a Unique Machine Identifier.

  • Page 33: Upgrading The Integrated Office Companion Application To Enhanced Mode

    5330/5340 IP Phones – User Guide Upgrading the Integrated Office Companion Application to Enhanced Mode If you have previously registered Integrated Office Companion with a Trial License Key and now wish to upgrade to Enhanced, after purchasing an Enhanced License Key, do the following: 1.

  • Page 34: Configuring The Integrated Office Companion Application On Your Phone

    When your PC and phone have successfully associated the first time, your settings are saved and reused for each subsequent connection. 1. On the 5330 or 5340 press Settings or , then select PC Connectivity. The phone's IP Address appears on the display (IP Address for PC: AAA.BBB.CCC.DDD).

  • Page 35: Association By Directory Number

    5330/5340 IP Phones – User Guide Association by Directory Number IOC queries the 3300 ICP for the IP and MAC address of the phone using the phone's Directory Number (DN). With this mechanism, IOC is always able to find a programmed and in-service 5300 phone, even if its IP lease expired and was renewed with a new IP address.

  • Page 36: Association By Ip Address (Direct Association)

    Integrated Office Companion – Telephony Toolbar The IOC Telephony Toolbar application runs as a toolbar in your Windows Task Bar. The Telephony Toolbar allows enhanced integration between the 5330/5340 Phone, your PC, and various Microsoft Office applications. - 26 -...
  • Page 37 5330/5340 IP Phones – User Guide Element Function Search Options The icons at the left of the Telephony Toolbar indicate the currently selected search options. To change the search options, left click on the search options icons. A menu will appear which will allow you to narrow the search to Corporate Directory ( ), or Microsoft Outlook ( ), or to search both.

  • Page 38: Using The Telephony Toolbar

    5330/5340 IP Phones – User Guide Element Function • Search Outlook Contacts For [Caller]… - Searches for a Microsoft Outlook Contact for the current caller. • Desktop Search for [Caller]… - Executes a Microsoft Desktop Search for the current caller.
  • Page 39 5330/5340 IP Phones – User Guide Note: For these search options to be available, you must have Microsoft Outlook and/or Microsoft Active Directory installed and configured. Microsoft Outlook must be running. Contact your system administrator to install these products for you.

  • Page 40: Dialing A Call

    5330/5340 IP Phones – User Guide Performing a Desktop Search: To perform a desktop search: 1. Enter text characters such as a name, or portion of a name into the Text field. 2. Left-click the large portion of the PC Links.

  • Page 41: Presence

    Presence With the Integrated Office Companion, you can display presence information in the Telephony Toolbar Speed Dial menu on the 5330. (This is standard on the 5340 with the Basic Version) Note: For Presence Information you need to have Windows Messenger, MSN Messenger, Windows Live, or Office Communicator running on your PC.

  • Page 42: Missed Calls

    5330/5340 IP Phones – User Guide 4. Check the “Display User’s IM Presence on my phone” check box 5. Select the contact from the drop down 6. Click Save Missed Calls Missed Calls Menu To display the Missed Calls menu: •...

  • Page 43: Transfer/Conference Calls

    5330/5340 IP Phones – User Guide • Create a Speed Dial for Caller: − Right-click the small portion of the Telephony button − Select Speed Dial − Select Add Speed Dial for Caller • Search Outlook Contacts for Caller: −...

  • Page 44: Telephony Toolbar Menu

    5330/5340 IP Phones – User Guide Note: Trans/Conf/Hold are not supported for the SIP Phones on IOC. • Transfer/Conference Ctrl+T • One Step Transfer Alt+T (Only available if Release function is programmed on a Phone Key) • One Step Conference Alt+C...

  • Page 45: Settings Dialog

    5330/5340 IP Phones – User Guide Settings Dialog To open the Settings dialog window, select Settings from the Telephony Toolbar menu or the Tray Icon. Settings Dialog General The following are available options in the General area of the General tab: •...
  • Page 46 5330/5340 IP Phones – User Guide Note: The Telephony Toolbar applies the Windows Telephony Location to a dialed number based on Tapi rules. You can configure additional rules on the “Dialing Rules” tab (if available) • Dial Area Code for Local Calls – Allows you to define if a phone numbers area code will be dialed along with the number.

  • Page 47: Directory Lookup

    5330/5340 IP Phones – User Guide Directory Lookup This section allows you to configure the Telephony Toolbar to use Active Directory for Corporate Search. Dialing Rules The Integrated Office Communicator has 2 modes of operation where you can define dialing rules: 1.

  • Page 48: Configuring Dialing Rules Mode - Command Line Options

    5330/5340 IP Phones – User Guide 2. You can use pre-defined dialing rules but can neither modify the rules or create new ones. In this case clicking Import displays a textbox where you can enter the path to already defined rules. Clicking OK imports these rules locally, and IOC verifies this location at startup for new rules.

  • Page 49: Popup Notification Of Incoming Calls

    5330/5340 IP Phones – User Guide To specify pre-defined dialing rules: /rules:c:\path\DialingRules.xml or /rules:\\<enter the UNCPathToShare>\DialingRules.xml By default IOC allows you to define your own rules. The command line options are stored in the settings. Subsequent sessions of IOC will use the saved settings.

  • Page 50: Long Distance And International Calls

    5330/5340 IP Phones – User Guide Long Distance and International Calls When storing long distance and international numbers in Outlook or typing them on the telephony toolbar, certain formatting must be remembered or they become invalid when dialled. These numbers must be in format understood by the telephony equipment. The application uses Windows dialling preferences.

  • Page 51: Programing Features On Your Keys

    5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application • Integrated Office Companion application You can assign the following to a programmable Key: •...

  • Page 52: Applications Available For Programming On Programmable Keys

    5330/5340 IP Phones – User Guide Feature Default Label Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History...

  • Page 53: Program Feature Keys Using The Settings Application

    5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. 4. If applications are displayed, press View Features.

  • Page 54: Clear Programming From A Key

    5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings. 2. Press Programmable Keys. 3. Press the key you wish to program. If it’s already programmed, press Clear Key. 4. Press Speed Call. 5. Press Edit Label and enter the label for the Speed Call.

  • Page 55: Setting Up Your Contact List (5340 Only)

    5330/5340 IP Phones – User Guide SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window.

  • Page 56: Making And Answering Calls

    5330/5340 IP Phones – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys.

  • Page 57: Answer A Call

    5330/5340 IP Phones – User Guide the user’s location is displayed. The display alternates between the name/number and the location every 2 seconds. 4. If no match exists, edit the original entry. If the system option “Phonebook with Location” is enabled, press Backup. ALL LOCATIONS? Is displayed.

  • Page 58: Handsfree Operation

    5330/5340 IP Phones – User Guide To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key.

  • Page 59: Auto-Answer

    5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: •...

  • Page 60: Call Handling

    5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle.

  • Page 61: Transfer

    5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up.

  • Page 62: Add Held

    5330/5340 IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1.

  • Page 63: Using Quick Call Forward Always

    5330/5340 IP Phones – User Guide USING QUICK CALL FORWARD ALWAYS To program and enable Call Forward Always: 1. Launch Applications and press Call Forwarding Press the Forwarding feature key. 2. If a number is already programmed, you can •...

  • Page 64: Activate Call Forward

    5330/5340 IP Phones – User Guide 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to. 6. Select the check box opposite the desired type of Call Forwarding: •...
  • Page 65 5330/5340 IP Phones – User Guide 3. Press Profiles. 4. Press None setting. 5. Press Activate. 6. Press Close. - 55 -...

  • Page 66: Using Other Features

    5330/5340 IP Phones – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.

  • Page 67: Attendant Call Hold - Remote Retrieve

    5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant.

  • Page 68: Call Forward - End Chaining

    5330/5340 IP Phones – User Guide 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears.

  • Page 69: Call Park

    5330/5340 IP Phones – User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 70: Campon

    5330/5340 IP Phones – User Guide To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station.

  • Page 71: Direct Paging - Handsfree Answerback Disabled

    5330/5340 IP Phones – User Guide To turn Handsfree Answerback on: • When your phone is idle, press (MUTE) once. The MUTE key light flashes to indicate that Handsfree Answerback is ON. • When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established.

  • Page 72: Direct Voice Call

    5330/5340 IP Phones – User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page To answer the Direct Page arrives: (indicated by single burst of tone): 1. Check that MUTE is ON solid. Phone is idle and MUTE is OFF.

  • Page 73: Do Not Disturb

    5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: •...
  • Page 74 5330/5340 IP Phones – User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Analog Line key that you have programmed. The set indicates ANALOG CALL 3. Dial your Local Emergency Number.

  • Page 75: Float Keys (5340 Ip Phone)

    5330/5340 IP Phones – User Guide Float Keys (5340 IP Phone) The 5340 IP Phone offers 48 programmable multi-function keys for one-touch feature access. You can program three of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.

  • Page 76: Programming Float Keys

    5330/5340 IP Phones – User Guide Programming Float Keys You program the Float Keys using the Settings application on the 5340 phone. You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys.

  • Page 77: Using Float Keys

    5330/5340 IP Phones – User Guide 6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys. 7. Press Save. 8. Press Close. To disable float keys 1. Press Applications. 2. Press Settings.

  • Page 78: Group Listen

    5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode.

  • Page 79: Group Presence

    5330/5340 IP Phones – User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.)

  • Page 80: Handoff - Personal Ring Groups

    5330/5340 IP Phones – User Guide To change another group member's presence status: 1. Lift the handset. 2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third Party . 3. Dial the directory number of the group member.

  • Page 81: Hot Desking

    5330/5340 IP Phones – User Guide To answer call (when Call Notification is enabled) • Select Close and then select the prime line. To hang up: • Press (CANCEL). To mute your headset microphone: • Press the (MUTE) key. The light turns ON.

  • Page 82: Hot Desk Remote Logout

    5330/5340 IP Phones – User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service.

  • Page 83: Message Waiting Indicator

    5330/5340 IP Phones – User Guide To disable Make Busy: • Press the key you programmed to Make Busy. Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled.
  • Page 84 5330/5340 IP Phones – User Guide 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey.

  • Page 85: Messaging - Cancel Callback

    5330/5340 IP Phones – User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1.

  • Page 86: Override (Intrude)

    5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1.

  • Page 87: User Pin

    5330/5340 IP Phones – User Guide Before locking a set, ensure that: • the set is in the idle state (there should not be any ongoing call) • you do not have any calls on hold or on consultation-hold on any line appearance •...

  • Page 88: Record A Call

    5330/5340 IP Phones – User Guide Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

  • Page 89: Speak@Ease

    Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.

  • Page 90: Trunk Flash

    5330/5340 IP Phones – User Guide To tag a malicious call: 1. Press the programmed Tag Call key while the call is in progress. For information on how to program keys, see to Programming Features On Your Keys -OR- Press (TRANS/CONF).

  • Page 91: Visual Voice Mail (5340 Ip Phone Only)

    5330/5340 IP Phones – User Guide VISUAL VOICE MAIL (5340 IP PHONE ONLY) Set Up your Mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provided by your system administrator.

  • Page 92: Log Into Your Mailbox From Another Extension

    5330/5340 IP Phones – User Guide no mailbox associated with the phone’s primary DN, the mailbox status is displayed as No Mailbox. In this case, see Log into your mailbox from another extension. 2. Enter your passcode. 3. Press OK.

  • Page 93: About The Visual Voice Mail Main Window

    5330/5340 IP Phones – User Guide About the Visual Voice Mail Main Window Control Keys Message List Navigation Keys The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed first. Use the Navigation keys to scroll through the messages.

  • Page 94: Display Message Details

    5330/5340 IP Phones – User Guide Note: Confidential messages cannot be forwarded. Display Message Details To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. The Message Details window displays showing the following information about your message: •...

  • Page 95: Play A Voice Message

    5330/5340 IP Phones – User Guide Play a Voice Message To play a voice message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play. Control the play of the message via the following command buttons: •...

  • Page 96: Save A Message

    5330/5340 IP Phones – User Guide Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list.

  • Page 97: Forward A Message To Another Mailbox

    5330/5340 IP Phones – User Guide Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded. To forward a message to another mailbox: 1. Open the Voice mail application. 2. Login to your mailbox.

  • Page 98: Using Your Phone With The 5310 Ip Conference Unit

    5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode.

  • Page 99: Exit The Conference Controller

    5330/5340 IP Phones – User Guide Exit the Conference Controller To exit the conference controller • Press Close. Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: •...

  • Page 100: Using The Line Interface Module

    5330/5340 IP Phones – User Guide USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.

  • Page 101: Making And Answering Calls Using The Failover Mode

    5330/5340 IP Phones – User Guide To answer a waiting analog call or return to the original analog call: 1. Do one of the following: • Press and release the hookswitch • Press Cancel ( 2. Press the key you have programmed as Analog Line.

  • Page 102: Using Your Phone With The Cordless Module And Accessories

    Cordless Module before disconnecting the telephone’s power supply may damage the telephone. For information about installing the Cordless Module, see the Cordless Module and Accessories Installation Guide for Mitel 5330/5340 IP Phones available at Mitel OnLine. Figure 1. Cordless Module and Accessories on 5300 Series Phone...

  • Page 103: Elements Of Your Cordless Module And Accessories

    5330/5340 IP Phones – User Guide Figure 2. Rear view Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use;...

  • Page 104: Pairing The Cordless Module And Accessories

    5330/5340 IP Phones – User Guide • Corded handset and corded headset • Cordless handset only • Cordless headset only • Cordless handset and cordless headset • Corded handset and cordless headset • Corded headset and cordless handset Pairing the Cordless Module and Accessories The cordless headset and handset are optional accessories, ordered separately.

  • Page 105: Cordless Module Led Indicators

    5330/5340 IP Phones – User Guide 3. Press Unpair this Device. If the accessory is in use, an error message is displays. Otherwise, the accessory is unpaired, removed from the display, and can no longer be used to interact with the phone.

  • Page 106: Using The Cordless Handset

    5330/5340 IP Phones – User Guide USING THE CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use.

  • Page 107: Answer A Call

    5330/5340 IP Phones – User Guide Answer a Call Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker.

  • Page 108: Cordless Handset Leds

    5330/5340 IP Phones – User Guide Feature Function Out of range Repetitive 3-pitch tone until you are back in range. Note: If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered.

  • Page 109: Answer A Call

    5330/5340 IP Phones – User Guide Elements of the Cordless Headset 1) Microphone 5) Hookswitch and pairing button (gray section with logo imprinted) 2) Boom arm 6) Speaker 3) Link indicator (LED) 7) Headband 4) Volume control with mute switch...

  • Page 110: Dialing - Auto Dial Enabled

    5330/5340 IP Phones – User Guide Dialing – Auto Dial Enabled To dial with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch on the cordless handset or headset. To program Auto Dial, refer to Using the Cordless Devices Application on page 101.

  • Page 111: Using The Cordless Devices Application

    5330/5340 IP Phones – User Guide USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for hand- or headsets. To access the Cordless Devices Application, do one of the following: • Press the blue Applications key and then press Cordless Devices •...
  • Page 112 5330/5340 IP Phones – User Guide 3. In the on-screen keyboard, enter the autodial number (see Using the Dial Pad to Enter Information). 4. Press Save. 5. Press Edit Label. 6. In the on-screen keyboard, enter the appropriate information. 7. Press Save and then press Close.

  • Page 113: Appendix A: Upgrading Integrated Office Companion

    5330/5340 IP Phones – User Guide APPENDIX A: UPGRADING INTEGRATED OFFICE COMPANION If upgrading from a Standalone PC Companion to the Integrated Office Companion, it is recommended that you first uninstall the Standalone PC Companion. Integrated Office Companion and Microsoft Framework 2.0 In order to run the Integrated Office Companion, your PC will also need to have the Microsoft .NET Framework 2.0 installed.
  • Page 114 5330/5340 IP Phones – User Guide - 104 -...

  • Page 115: Appendix B: List Of Limitations

    5330/5340 IP Phones – User Guide APPENDIX B: List of Limitations Integrated Office Companion Limitations Integrated Office Companion is designed to tie together functionality from various other applications. There are some cases of incompatible versions of these other applications that may result in limitations to certain Integrated Office Companion features.

  • Page 116: Microsoft Windows Messenger And Office Communicator

    5330/5340 IP Phones – User Guide Case 2: 1. Win Messenger 4.7 installed / Outlook 2003 installed. 2. Install and run IOC. 3. Install Windows Live Messenger 8.1. RESULT: ON THE PHONE DOESN'T WORK (even if you stop and start IOC).
  • Page 117 5330/5340 IP Phones – User Guide - 107 -...

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