Mitel 5320 User Manual
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Mitel 5320 User Manual

5000 communications platform
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See also: Reference Manual , User Manual
MITEL
5000 COMMUNICATIONS
PLATFORM
5320/5330/5340 IP PHONE USER GUIDE
RELEASE 5.0

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Summary of Contents for Mitel 5320

  • Page 1 MITEL 5000 COMMUNICATIONS PLATFORM 5320/5330/5340 IP PHONE USER GUIDE RELEASE 5.0...

  • Page 3: Table Of Contents

    System Forward – On/Off (Message) Allows you to view station System Speed Dial messages. View Button Assignments Toggles between Alpha Mode and Numeric Mode. Page iii Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 4: Mitel ® 5320/5330/5340 Ip Phone User Guide – Release 5.0, April

    3. After the tone, make your announcement, and Outgoing button or enter the Outgoing Call then hang up. access code (8 is the default code), and then dial the telephone number. Page iv Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5320/5330/5340 IP Phones. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the IP phone. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES), part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your IP phone uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor.

  • Page 8: Phone Usage

    The handset supplied with the IP phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page viii Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 9 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page ix Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 11 Changing the Text Size on the Display ..........18 Page xi Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 12 Redialing a Number ............37 Page xii Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 13 Ending a Conference and Placing all Parties on Hold ....... . 52 Page xiii Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 14 Enabling or Disabling the Page Feature ......... . 71 Page xiv Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 15 Troubleshooting Tips ............88 Index Page xv Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 17: Getting Started

    All phones have a 160 x 320 (pixels) liquid crystal display (LED), self-labeling programmable buttons, on-hook dialing, and a Ring/Message Indicator. For one-touch feature access, the 5320 IP Phone has 8 programmable buttons, the 5330 IP Phone has 33 programmable buttons, and the 5340 IP Phone has 42 programmable buttons. It includes an embedded screen saver application and text size control.
  • Page 18 8 – External Speaker (see page 1. The top three buttons on the 5320 IP Phone do not have LEDs. 2. The 5320 IP Phone does not have a backlit display. 1. These images are examples of how your IP phone may be programmed.

  • Page 19: Ip Phone Features

    5) 9 – External Speaker (see page 5 – Feature buttons (see page 2. This image is an example of how your IP phone may be programmed. Page 3 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 20: Phone Feature Descriptions

    Getting Started Phone Feature Descriptions The following sections describe default configurations. Your IP phone may be programmed differently. Contact your system administrator for more information. See “5320/5330 IP Phone Features” on page 2 and “5320/5330 IP Phone Features” on page 2 for phone feature locations.

  • Page 21: Feature Buttons

    Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 5 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 22: Programmable Buttons

    Getting Started Programmable Buttons The IP Phones have self-labeling, programmable buttons. The 5320 IP Phone has 11 programmable buttons. The 5330 IP Phone has 33 programmable buttons. The 5340 IP Phone has 42 programmable buttons. Each phone has the following buttons that are programmed by the system administrator and cannot be reprogrammed;...

  • Page 23: Phone Signals

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page Page 7 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 24: Viewing The Phone Information

    You can use the phone to view system or phone information. To view system information: Press (Applications). Press Settings, and then press About 5320/5330/5340 IP Phone. A screen similar to the following appears. Press Close to exit the Applications menu. Using a Headset When using a headset, press (Speaker) to connect to or disconnect from calls.

  • Page 25: Using The 5310 Ip Conference Unit

    Adjusting the Conference Unit Volume The following instructions describe how to adjust the Conference Unit volume. To adjust the Conference Unit volume: Press Volume Up or Volume Down. Page 9 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 26: Muting The Conference Unit

    Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise. To enable/disable Presentation Mode: Toggle Presentation Mode on or off in the Conference Controller application. Page 10 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 27: Using The Line Interface Module (Lim)

    Handsfree and on-hook dialing are not supported on the LIM line. NOTE For information on emergency number dialing using the LIM, see “Placing Emergency Calls using the LIM Line” on page Page 11 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 28: Making And Answering Calls Using The Analog Button

    To end the current analog call when an incoming call arrives: Press the Star button ( ) to cancel. The current analog call ends and you are connected to the new caller. Page 12 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 29: Making And Answering Calls Using The Failover Mode

    Dial the number. To answer a call using the analog line during an IP connection failure: Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears. Page 13 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 31: Personalizing Your Phone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 15 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 32: Changing Volume Levels

    Press (Contrast or Brightness) + or – to find the level you want to use. Press # or Save to save the setting, and then press Close to exit the Applications menu. Page 16 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 33: Changing The Language

    IP phone is restarted. Press Save to save the setting, and then press Close to exit the Applications menu. Page 17 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 34: Changing The Text Size On The Display

    Press (Applications). Press Settings, and then press Text Size. Press Large Text or Small Text. Press Save, and then press Close to exit the Applications menu. Page 18 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 35: Using The Screen Saver

    Press Settings, and then press Screen Saver. The Screen Saver menu appears. Configure your screen saver options: a. Select one of the following screen saver timeout options: 15 minutes 10 minutes 5 minutes Page 19 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 36 Press Close to exit the Applications menu. To wake your IP phone from screen saver mode: Lift the handset or press any button to wake the IP phone. Page 20 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 37: Viewing Call History

    People application (5340 IP Phone only). • Press at the bottom of the set to display details for another call. Press Close to return to the previous list. Page 21 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 38: Deleting Call Records

    Call History icons. Note that “New” call records are any records that have been generated since the last time you accessed the Call History application. Page 22 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 39: Cutomizing Your Contact List

    You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name. The People application is not supported on the 5320 and 5330 IP Phones. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number using the To People from the Call History application.

  • Page 40: Specifying Audio Feedback Options

    To adjust the volume level, press • To play the beep, press Play button beep or Play error beep. Press Save. Press Close to exit the Applications menu. Page 24 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 41: Using The Dialpad Buttons To Enter Characters

    5. Press (Message) to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 25 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 42 Number of Times Dialpad Button is Pressed Button & Á Á É é Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Page 26 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 43: Using Programmable Buttons

    The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 27 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 44: Acd Agent – Log In/Out

    ACD Agent – Log In/Out ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject Agent Help – Request Page 28 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 45: Background Music – On/Off

    Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Display Contrast Control Message – Cancel Left Message Page 29 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 46: Message – Delete Message

    System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 30 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 47: View Button Assignments

    Restores Page settings. See “Paging Other System Users” on page • Resets hunt group calls. See “Hunt Groups” on page To reset your IP phone to the default settings: Dial 394. STATION DEFAULTED appears. Page 31 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 48: Switching Keymaps

    Switching Keymaps Keymaps are the default button assignments on your IP phone. Your system administrator may have programmed an alternate keymap, allowing you to switch between keymap assignments. Contact your system administrator for more information. To switch between keymaps when your IP phone is idle: With the handset on-hook, dial 399.

  • Page 49: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears. Page 33 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 50: Redirecting Calls

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 34 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 51: Placing Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 52: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp- on is enabled, you hear Music-on-Hold while you are waiting. Page 36 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 53: Placing External Calls

    You can quickly redial the last external number dialed. You cannot redial extension numbers. To use Redial: With or without the handset lifted, press (Redial). The system automatically selects a line and dials the number. Page 37 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 54: Using Speed Dial

    6. Press # or the ACCEPT menu button (5340 IP Phones only) to save the bin. STN SPD BIN # <number> UPDATED appears. Page 38 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 55: Dialing Station Speed-Dial Numbers

    (Hold) repeatedly until the number is erased, and then press # or the ACCEPT menu button (5340 IP Phones only). STN SPD BIN # <number> UPDATED appears. Page 39 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 56: Assigning Speed-Dial Numbers To Programmable Buttons

    (Down) to scroll through the speed-dial location. • Enter the speed-dial location (000 to 999), or select the menu button designation from the display (5340 IP Phones only). Page 40 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 57: Using The Directory

    Scroll to previous entry Cancel search Activate selection (Hold) Move the cursor to the left, deleting existing characters page 42 for detailed instructions on using the directory. Page 41 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 58: Using Account Codes

    This code is used for all calls made from your IP phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 42 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 59: Call Features

    While on a call, press (Mute). MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press (Mute) again to un mute the microphone. Page 43 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 60: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330 or press the FLASH menu button (5340 IP Phones only). Page 44 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 61: Transferring Calls

    2. Dial the extension or hunt group number or press a PKM button where the call is ringing or holding. The call is transferred to the IP phone you are using and you are connected to the caller. Page 45 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 62: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 46 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 63: Forwarding Calls

    To use Manual Call Forwarding: 1. Press the Fwd All button (5320/5330 IP Phone) or Forward button followed by the menu button designation (5340 IP Phone), or dial the Manual Call Forwarding feature code from the previous table. ENTER FORWARD DEST appears.

  • Page 64: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 48 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 65: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 49 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 66: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 50 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 67: Placing Ad Hoc Conference Calls

    The traditional conferencing feature that has always been available on the 5000 CP has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 54). Page 51 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 68: Ending A Conference And Placing All Parties On Hold

    (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable Call Key button for external parties. Page 52 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 69: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 53 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 70: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 54 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 71: Using Record-A-Call

    The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 55 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 72: Using Call Logging

    (5340 IP Phones only) to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 56 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 73: Using Secondary Extension Buttons

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 57 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 74: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 58 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 75: Using The Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using the Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 76: Accessing The Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 60 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 77: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)] • Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 61 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 78: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 62 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 79: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 80: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a phone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 64 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 81: Changing Your Station Passcode

    4. Enter your passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Page 65 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 83: Messages

    For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail NOTE Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site (http://edocs.mitel.com).

  • Page 84: Viewing And Responding To Messages

    (Message) or the VIEW MESSAGE menu button (5340 IP Phones only). MSG <message information> appears. 2. Press or the DELETE menu button (5340 IP Phones only) to delete the displayed message. Page 68 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 85: Using Do-Not-Disturb (Dnd)

    To turn off DND: Press the DND button, or press the DND menu button (5340 IP Phones only), and then press DND OFF. DO-NOT-DISTURB OFF appears. Page 69 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 86: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 70 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 87: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your IP phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 71 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 89: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 73 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 90: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 74 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 91: Other Hunt Group Features

    Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your IP phone to accept calls. Page 75 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 92: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387 or press the STEAL menu button (5340 IP Phones only). CALL STOLEN FROM EXT <number> appears. Page 76 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 93: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 77 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 95: Cordless Devices

    Cordless Devices Cordless Devices The cordless devices are supported by the 5330/5340 IP Phones only. The 5320 IP NOTE Phone does not support a cordless module or cordless devices. You can use the cordless handset and cordless headset to move around within your office or adjacent offices.
  • Page 96 Replaces the cover supplied with the IP phone for corded handsets. 5 – Cordless Handset Cordless operation for handset calls. (You can transfer from the IP phone handset to the cordless headset at any time.) Page 80 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 97: Cordless Module

    Corded handset and cordless headset • Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitel- branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers.

  • Page 98: Pairing The Cordless Module And Devices

    The LED on the Bluetooth Module blinks. The Cordless Devices application opens on the phone and prompts you to place the accessory in pairing mode. For Mitel Bluetooth Handsets: Press and hold the hookswitch on the side of the Bluetooth Handset (see page 81) for 5 seconds to activate accessory pairing mode.

  • Page 99: Cordless Module Led Indicators

    Blinking Pairing mode is active or a firmware upgrade is in progress. No audio is active. Solid for two seconds Pairing is successful. Page 83 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 100: Using A Cordless Device As A Remote Control

    Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device.

  • Page 101: Low Battery Level

    Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call. To continue with a call while charging the cordless device, switch to speakerphone and then cradle the cordless device. Page 85 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 102: Cordless Handset

    Mute allows you to turn the microphone off during a call. 4 – Volume Up and Down button Up and Down buttons provide volume control for the ringer and handset/headset. Page 86 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 103: Answering Calls

    The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time. Page 87 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 104 It is normal for the handset LED to cycle between blinking and solid as battery NOTE charge is maintained. Page 88 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 105: Using The Mitel Dect Cordless Headset

    Cordless Devices Using the Mitel DECT Cordless Headset This section applies only to the Mitel DECT Cordless Headset. It does not apply to NOTE third-party Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation.
  • Page 106 Battery is fully charged. cradle) Blinking Battery is charging. Winking Indicates low voltage when headset is uncradled. When headset is cradled, indicates battery is not charging. Page 90 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 107: Using A Bluetooth Headset

    To answer a call: • Press the hookswitch button on the headset. Hang Up To hang up on a call: • Press the hookswitch button on the headset. Page 91 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 108: Using The Cordless Devices Application

    Press Close to exit. Low Battery Level When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory.

  • Page 109: Editing A Bluetooth Headset Name

    Press the desired Bluetooth headset, and then select Edit Name. Enter a new name or edit the existing name using the keyboard on the display, and then press OK. Press Close to exit. Page 93 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 110 Cordless Devices Page 94 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

  • Page 111: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your IP phone.

  • Page 112: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station Speed-Dial bin. Page 88 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...
  • Page 113 • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 89 Mitel ® 5320/5330/5340 IP Phone User Guide – Release 5.0, April 2013...

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