Nortel 1150E User Manual page 109

your Agent ID #
Dial
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 # #
your Agent ID,
Dial
Supervisor ID
ACD DN 1 # ACD DN 2 #
ACD DN 3 # ACD DN 4 #
ACD DN 5 # #
your Agent ID #
Dial
ACD DN 1 # Priority 1 #
ACD DN 2 # Priority 2 #
ACD DN 3 # Priority 3 #
ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 # #
your Agent ID #
Dial
Supervisor ID #
ACD DN 1 # Priority 1 #
ACD DN 2 # Priority 2 #
ACD DN 3 # Priority 3 #
ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 # #
Call Center Agent/Supervisor Features
2. Select one of the following four
login options:
Login without Supervisor ID
and without Priority
To login with Supervisor ID and
without Priority
To login without Supervisor ID
and with Priority
To login with Supervisor ID and
with Priority
3. Press either the
the
Not Ready
ACD queue.
Key, or
In-Calls
Key to enter the
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